ADZUNA LIMITED

Adzuna Job Search, Job Board and Skills Matching Solution

Customisable, AI-driven job search/board/matching service. Jobseeker features include personalised career planning, job match scoring/shortlisting, automated CV/application tools and upskilling pathways. Employer features include automated posting and tracking workflows, intelligent screening, ATS integration and hyper-local market intelligence. Service support interface with powerful user management, anti-fraud tools, service reporting and API.

Features

• Mobile-first, job matching service with personalised, AI-powered tools.
• AI-driven career planning, skills assessment and aspiration analysis.
• Automated CV generation/optimisation, application writing and interview preparation.
• AI agents for job shortlisting and employer communication management.
• Automated job description generation/optimisation and DE&I scoring for employers.
• AI-driven screening/scoring for relevant, qualified and motivated candidates.
• Hyper-local labour market intelligence identifying skill gaps and pipelines.
• Powerful service support dashboard, MI reporting and business audit monitoring
• Secure, scalable, cloud-based infrastructure with advanced fraud detection.
• ATS integration, multi-language support and Disability Confident scheme management.

Benefits

• Empowers jobseekers with accessible, control-focused, "in-your-pocket" support.
• Delivers sustainable career outcomes through personalised, AI-optimised pathways.
• Accelerates transitions for low-skilled users with clear upskilling data.
• Reduces friction via automated CVs and AI-managed applications.
• Employers quickly attract relevant talent using automated, AI-powered features.
• Unlocks overlooked talent pools through inclusive, bias-reduced recruitment.
• Streamlines administrative burdens, saving time on scheduling and tracking.
• Flexible, accessible, agile service proven to handle high-volume government demands.
• Enables data-driven decisions on local training and recruitment strategy.
• Cost-effective, compliant solution meeting strict security and accessibility standards.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@adzuna.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

521420042736248

Contact

James Neave
020 7386 7355
gcloud@adzuna.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Basic internet connectivity

User support

• Email or online ticketing support: Yes
• Support response times: Default response times would be within one working day based on working hours of 9-6pm Mon-Fri.; ; Extended support hours and quicker response times can be provided subject to contract.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide 2 core support levels at no additional cost.; First level support is by a technical account manager. Second level is by a cloud support engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have employed user-centred design principles to ensure that the service is easy to use, intuitive and can be used without any training.; ; For areas of the application that require technical knowledge or integration, such as the Vacancy Content API or the employer Bulk Upload facility, comprehensive documentation is provided as well as technical support via our helpdesk.; ; We can provide onsite or online training if required e.g. to onboard service management users to the Support or MI dashboards.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: An Exit Plan would be agreed in which the Supplier will agree with the Buyer the methodology for transfer of data at the end of the contract term.; ; This would cover terms for user data to be extracted and supplied in an agreed format upon request. User data may include Employer data, such as company details, job listings and team members, or Jobseeker data.; ; Jobseekers are also able to access their data via the "Your account" section. From there they can download their CVs and view/print their activity, including job views, searches and applications.; ; Terms would also be agreed for data sets to be extracted and supplied in bulk for the purpose of migration to a new system, if required.
• End-of-contract process: We would agree an Exit Plan with the Buyer, laying out the strategy to be followed at the end of the contract. This would define the processes that will help us migrate the services to the Buyer or to a replacement supplier and ensure continuity of the service during the Transition.; ; The Exit Plan would cover items such as data transfer, asset transfer, knowledge transfer, decommissioning and purging, timing and milestones and payments.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All service features are available on mobile, tablet and desktop. The service incorporates a fully responsive design to accommodate as broad a spectrum of devices as possible. A mobile-first approach has been adopted to ensure a simple, intuitive experience for users of hand-held devices. The interface features large text, high contrast ratios, simple fonts, writing for the web best practice, clear messaging and minimal navigational complexity. The service is compliant with GDS standards and WCAG 2.2 Level AA and undergoes an annual accessibility audit.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The interface uses progressive front-end technologies including react.js and redux.js. It offers a fast, simple experience and powerful search, matching jobseekers to available roles quickly and effectively (load time consistently <2 seconds). The site incorporates a fully responsive design to cater for a range of different devices. Users can search and favourite jobs, create accounts, upload CVs and create email alerts. Employers can manually or bulk upload jobs to the service and manage their ads via an employer dashboard. The service-management team can manage users of the service, moderate content and administer anti-fraud tools through the support dashboard.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service undergoes an annual Accessibility audit by an independent Accessibility partner. This is focused on achieving Level AA of the Web Content Accessibility Guidelines (WCAG 2.2) and meet recognised GDS Accessibility standards. This ensures the service keeps up with Accessibility best practices, is easy to use, intuitive, accessible to a broad spectrum of users and can be navigated using the most commonly used assistive technologies - including screen magnifiers, screen readers and speech recognition tools.; ; Testing includes:; - preparation and execution of WCAG-based test scripts to check that the product has been built inline with the recommended standards and guidelines; - assistive technology testing focusing on key user journeys through the product; - execution of user journeys on the targeted assistive tools (Jaws, NVDA, ZoomText, Dragon Naturally Speaking, VoiceOver (Mac OS), VoiceOver (iOS)); - pass/fail results for each test area and test Summary Report; - defect resolution and issue verification; - final Report confirming compliance
• API: Yes
• What users can and can't do using the API: The service features a APIs for Vacancy Content, Labour Market Data and Management Information.; ; API registration can be customised to requirements e.g. through online registration or via a request to the service management team.; ; The Vacancy Content/Labour Market Data API provides highly segmentable job vacancy data, along with labour market statistics and can support hundreds of thousands of parameterised queries per day. This API is used for a variety of purposes, such as:; ; - querying a subset of vacancy content to display on 3rd party platforms.; - querying data for analytical or research purposes; ; APIs can be configured so that, for example, they are either fully open or require manual approval. We can also configure individual accounts to be rate-limited or data limited.; ; The Management Information API provides weekly and total statistical data, segmentable to a granular level. This includes reports for Job seekers, Employers and Companies registered with the service along with data for ad listings, applications, cv uploads and email alerts. Data can pulled via the API returning data in json format, or queried and exported through a bespoke data dashboard.; ; We can also offer custom APIs for specific solutions on request.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Subject to requirements and commercial arrangements, we would be able to incorporate any level of required customisation. For example, this could result in an entirely new job search cloud service hosted on a different domain, with a custom set of job adverts and custom functionality for tracking user behaviour or providing site statistics and business intelligence.

Scaling

• Independence of resources: The platform is built on robust, scalable and highly-available cloud-based technologies (AWS), featuring auto-scaling of resources and automatically distributed, multi-threaded workloads to accommodate fluctuating daily and seasonal demand. The AWS Well-Architected framework is regularly referenced to ensure our infrastructure is secure, high-performing, resilient and efficient.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics are available from Google Analytics, System logs and Business Audit logs. MI data is also available via a dashboard, csv download and an API, including reports for Jobseekers, Employers, Companies, vacancies, applications, cv uploads and email alerts.; ; Daily vacancy listing reports can also be generated through the support dashboard and downloaded (csv), segmentable by various criteria. Vacancy data can also be queried from an API (json).; ; We provide a monthly report detailing jobseeker and employer usage data, including page views, registrations, vacancies posted/bulk uploaded, email alerts created, CVs uploaded, applications.; ; Custom reports are also available on request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Jobseekers are able to access their data via the "Your account" section. From there they can download their CVs and view/print their activity, including job views, searches and applications.; ; Aside from the above, the service does not typically have user-level data to export. At a super-user or administration level, exports of user, business audit or management information data can be requested through the standard email/helpdesk support channels.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF (CV data)
  • DOC (CV data)
  • DOCX (CV data)
  • XML (vacancy data)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our historic site availability has been >99.9% over the last year.; ; We would be able to agree an SLA and credit or refund arrangements for any new contract.
• Approach to resilience: Available on request.
• Outage reporting: Pingdom is used to monitor service downtime and is configured to alert specific user groups in the event of an incident via Slack, email and SMS. Prometheus is used to send custom alerts to the service management team when it encounters certain metrics in an unexpected or hazardous state, for example, the disk filling up on a particular EC2 instance.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Management interface platform requires username and password set up by administrators (not shared between users).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Access to the management interface is restricted by IP and is only possible by connection via an allow-listed IP.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Basic; Cyber Essentials Plus
• Information security policies and processes: We follow standardised internal security processes which are in line with best industry practice. Further details are available on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our system configuration and change management processes are defined in our Secure Development Framework and Change Management Policy. These, along with industry best practice resources from the NCSC, OWASP and CISP, outline the principles which we adhere to when making changes to service components.; ; Changes are tracked using issue-tracking software (JIRA) and GIT repositories (Bitbucket). This enables scheduling of work as well as a permanent record of system/codebase changes.; ; Information security risks are raised at monthly SWG meetings and vulnerabilities are detected by annual IT Health Checks, penetration tests and regular vulnerability scans.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As per our Vulnerability Assessment Policy, information security risks are raised at monthly SWG meetings and vulnerabilities are detected by annual IT Health Checks, Penetration tests and regular internal and external vulnerability scans.; ; Our approach to security patch management for all systems and application components is defined in our Patch Management Policy and Patch Management Procedure.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our approach to protective monitoring is detailed in our Log Monitoring and Auditing Policy. Potential compromises are identified by monitoring server load through a permanent live dashboard and by analysing web logs through tools such as AWS Cloudtrail, Cloudwatch and Syslog. Our response approach and speed is decided on a case-by-case basis according to the severity of the compromise. An audit log of business audit events and activities of all user categories is retained for a period of 12 months. An audit log of technical events (e.g. syslog events, CloudWatch & CloudTrail) is also retained.
• Incident management type: Supplier-defined controls
• Incident management approach: Our approach to incidents is defined in our Incident Response Policy and Incident Response Procedure. These set out a framework for detecting, responding to, recovering from and reporting of incidents. They detail how incident response phases are structured, provide guidelines on how to assess the critical and severity level of an incident and set the communication and escalation channels to be used. Incidents are graded by priority level (with specific SLAs set for each) and reports are created for P1 and P2 level incidents detailing summary, impact, root cause analysis, resolution, key timelines and any on-going action items.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Our existing website can be freely used for an indefinite period. It includes full functionality. Alternatively the Find a Job website which is powered by Adzuna can also be used as an example of a live service.
• Link to free trial: Www.adzuna.co.uk or findajob.dwp.gov.uk

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 30 January 2025
• What the ISO/IEC 27001 doesn’t cover: Provided on request.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 42fcca04-11fe-479b-a315-6afa89417144
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D1d0d254-93c4-4393-bf53-1f8db0de1252
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@adzuna.com. Tell them what format you need. It will help if you say what assistive technology you use.