Acadiant Limited

Maternity Direct Telehealth App

Maternity Direct: Secure telehealth text chat app connects pregnant women with NHS midwives for non-urgent queries. Supports digital midwife, digitising maternity services. Includes: Digital Personal Care Plan; Health Information; Data Analytics Dashboard, COVID-19 Triage form. EMR interoperability for secure patient data storage. Immutable audit trail. Supports quality improvement, patient safety.

Features

• Secure auditable text chat connects pregnant women with NHS midwives
• Midwives can access women's e-referral information, chat history in app
• Supervisors have real-time access for assurance, quality improvement, patient safety
• Health Information feed allows midwives to broadcast relevant maternity messages
• Digital Personal Care Plan to record women's choices and decisions
• Data Analytics Dashboard to identify themes, trends, aid workforce planning
• COVID-19 Triage Forms to inform safe F2F antenatal appointment management
• Appointment calendar: In-app reminders of hospital appointments to reduce DNAs
• Supports NHS digital midwife initiative and digitising maternity services
• Patient communication tool runs on any smartphone, computer, operating system

Benefits

• NHS cost savings: Live communication tool can reduce in-person appointments
• Created to scale resources, encourage patient engagement, reduce unnecessary appointments
• Chats stored in hospital's electronic medical record system for reference
• Unlimited users and access to updates, upgrades for contract lifetime
• 80% of survey participants said app saved accessing another service
• Midwife group collaboration chat for complex issues and case handover
• Relies on your hospital's rota of maternity and community midwives
• Searchable Healthcare Information allows midwives to provide pregnancy guidance
• Better scales midwives' time because chats are conducted asynchronously
• Digital health app under hospital's control; no app store required

£50,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@acadiant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

521642354279769

Contact

Jackie Kestenbaum, PhD
0203 974 1159
gcloud@acadiant.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Maternity Direct requires appropriate intranet and Internet access to link servers with client devices. Maternity Direct supports any modern device and a wide variety of server operating systems and configurations and will conform to customer existing infrastructure. An on-premise or hybrid server deployment requires physical or virtual servers running a vendor-supported version of Linux or Windows. Containerised deployments are also supported. Detailed tuning of server hardware specifications occurs early in the implementation phase.
• System requirements:
  • Client: Modern browser or mobile device. Modern client operating system.
  • Server: Any Modern Unix (Linux, MacOS) or Windows OS

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response time is same business day. Emails are continually monitored during business hours from Monday-Friday, 9-5, with responses as soon as possible during business hours. After hours and weekend response time depends on the urgency of the issue, though we do aim to respond within the day. Any urgent issue, at any time, is quickly prioritised with the customer contacted as soon as possible.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: The annual subscription includes unlimited remote support via telephone and email. The functions are quite straightforward. Implementation includes online or on-site visits as necessary for full interoperability. An Acadiant technical account manager is supplied to each customer organisation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Acadiant software is designed to be easy and intuitive to use, and generally little training is needed. However, we can provide written user manuals, email and telephone guidance, and reasonable remote and on-site training, included within the subscription fee. A basic set-up video is available on the Maternity Direct site as well as on the Acadiant website.; ; The functions are quite straightforward, and we can provide reasonable training to the midwives, supervisors, and administrators regarding all the functions on the chat as well as help in organising user groups.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: MP4
• End-of-contract data extraction: Routine exports are available in various human and machine-readable formats. Details of custom requests are covered under the terms of the Call-Off Contract.
• End-of-contract process: At the end of the contract, all access will be cancelled. Prior to the termination of the contract, all data can be returned to the customer in their requested format including .xlsx or other spreadsheet, .csv, or .odf. All personalised data will be deleted or destroyed. Acadiant can provide support with migration away from the service at extra cost, priced as per SFIA rate card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference between the mobile and desktop services apart from screen size. All system features and functionality is available across all devices, with both mobile and desktop services designed to be accessible.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: We offer RESTful APIs as needed for integration on request. All data can be exported in a number of formats including .xlsx, .csv, .pdf.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can work with us for various customisations included as part of the subscription support with no additional fee for reasonable in-scope requests: for example, additional mortality forms, additional analytics, integration with business intelligence systems, etc. Reasonable out-of-scope customisations are available upon request at our published rates as indicated on the SFIA card and agreed in advance.

Scaling

• Independence of resources: The Acadiant platform is cloud native and scales out to Web scale

Analytics

• Service usage metrics: Yes
• Metrics types: All editable records, for example the Personal Care Plan, have an immutable, time-stamped audit trail of user activity. Each chat entry is time stamped with the user name. The filterable Data Analytics Dashboard details usage by time period, type of user, themes, outcomes, busy times, survey results.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: All data is downloadable in various formats at any time.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • .xlsx
  • PDF
  • JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • TSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: Other
• Other protection within supplier network: The level of network protection will depend on the bespoke hosting setup of each client, the details of which can be discussed upon request.

Availability and resilience

• Guaranteed availability: The target is 100% uptime. For on-premise and hybrid-cloud installations, of course, we depend on the uptime offered by the infrastructure on which the platform is running. SLAs are negotiable depending on the criticality of the service.
• Approach to resilience: The Acadiant platform is cloud native. We recommend multiple separated machine rooms for hybrid on-premise, private cloud installations and multiple zones for public cloud installations.
• Outage reporting: Integration with the customer's preferred reporting infrastructure is part of the implementation process. Email and / or phone notification can also be arranged. Service level response time to be determined in consultation with the customer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: All authentication options are available as appropriate and in conformance with customer's standards and can vary by role. Another example is Active Directory Single Sign-On authentication.
• Access restrictions in management interfaces and support channels: All authentication options are available as appropriate and in conformance with customer's standards and can vary by role. Another example is Active Directory Single Sign-On authentication. Two-factor authentication for specific access is available if appropriate and desired.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: All authentication options are available as appropriate and in conformance with customer's standards and can vary by role. Another example is Active Directory Single Sign-On authentication. Two-factor authentication for specific access is available if appropriate and desired.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Information Commissioner’s Office Certificate
• Information security policies and processes: Acadiant maintain direct supervision over a limited staff with privileged access and a collaborative relationship with specific customer staff. A high degree of automation reinforces policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Acadiant platform is designed to minimise the exposed attack surface. Microservices are updated frequently and the scope of service in each is limited. Any new function goes through a security review during design and existing functions are reviewed periodically.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Acadiant monitor vulnerability lists such as those maintained by NIST. Any identified security risk is patched and deployed after regression tests. The Acadiant microservice architecture minimises the scope of any vulnerability and allows for quick micro deployments.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Acadiant microservice architecture minimises the scope of any vulnerability and allows for quick micro deployments. Any anomaly in the data or intrusion incident results in an immediate response. Any identified security risk is patched and deployed after regression tests. We maintain full transaction logs for recovery.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is defined and driven in cooperation with each customer group. Incidents are reported by telephone and /or email. Incident reports are provided in written form via email with remote or on-site follow up as necessary or appropriate.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: NHS Network (N3)

Social Value

• Fighting climate change:

  Fighting climate change

  n/a
• Covid-19 recovery:

  Covid-19 recovery

  Acadiant is designed at its foundations to maintain operations through disruptive events. From the outset, Acadiant has not only been building software for remote working, but also has set itself up to be able to work remotely as well. During the COVID-19 pandemic, this has proved essential.; ; All Acadiant employees have been working from home with the tools and technology needed for software development and maintenance throughout the COVID-19 pandemic. We continue to seamlessly deliver the highest quality software and maintain full continuity during the COVID-19 pandemic and ongoing.; ; Our software, which runs on any operating system and device, is fundamentally designed to support remote working. This has been particularly valuable for our customers as well as employees.; ; Maternity Direct telehealth app has been effectively supporting NHS midwives and pregnant women through COVID-19 and beyond. ; ; Maternity Direct connects midwives with pregnant women through a secure text chat on non-urgent queries and then stores those chats in the hospital’s EMR for later reference. As a telehealth app, Maternity Direct offers efficient use of staffing resources, by helping midwives—who may be shielding or working from home—to care for pregnant women, avoiding face-to-face appointments, and delivering high quality, remote healthcare services. ; ; This ability to scale NHS resources, helping midwives care for pregnant women, even when unable to see them face-to-face, due to COVID, contributed to Maternity Direct winning “Highly Commended” for Workforce Innovation from HSJ Partnership Awards 2021.; ; Moreover, we created a COVID-19 Triage Form for the midwife and woman to determine whether the woman should attend her antenatal appointment.; ; The Health Information Newsfeed is an effective broadcast system for transmitting vital healthcare information. The content, controlled by the hospital’s midwives, provides updates with relevant posts from trustworthy sources, which has been proving essential for COVID-19 safety and vaccine updates.
• Tackling economic inequality:

  Tackling economic inequality

  Acadiant is committed to equality and diversity, to creating a diverse workforce across gender, race, and age. Half of Acadiant’s engineering staff is female, and of its two company directors, one is female. ; ; Similarly, in our partnerships, Acadiant seeks diversity of thought and the most capable partners. We find that the broader the range of people we can partner with, the more diverse the ideas, and the better the outcomes. ; ; In choosing our suppliers, we try to find those that share these values, for example working with companies that emphasise opportunities and leadership across gender and race. We are members of the Shuri Network, which supports women from minority ethnic groups in digital health, and have long been members of Ada’s List, which supports women in technology, and Tech London Advocates: HealthTech. We contribute to the communities in which we live and work, and have acted as mentors for the Chartered Institute of Public Relations, for the London tech community Level39, and for the NHS Clinical Entrepreneur Programme.; ; We pay our all suppliers promptly so that small businesses do not have to struggle with cashflow. We recognise the importance of prompt payment and comply with the Small Business Commissioner's Prompt Payment Code, and pay all our invoices within agreed terms, typically within 14 days.; ; Most importantly, we fundamentally believe that the Acadiant platform on which we build software solutions in patient safety, telehealth, and virtual care, can contribute to equitable access to health care and an improved, easier work experience for both employees and customers.
• Equal opportunity:

  Equal opportunity

  Acadiant is committed to equality and diversity, to creating a diverse workforce across gender, race, and age. Half of Acadiant’s engineering staff is female, and of its two company directors, one is female. ; ; Similarly, in our partnerships, Acadiant seeks diversity of thought and the most capable partners. We find that the broader the range of people we can partner with, the more diverse the ideas, and the better the outcomes. ; ; In choosing our suppliers, we try to find those that share these values, for example working with companies that emphasise opportunities and leadership across gender and race. We are members of the Shuri Network, which supports women from minority ethnic groups in digital health, and have long been members of Ada’s List, which supports women in technology, and Tech London Advocates: HealthTech. We contribute to the communities in which we live and work, and have acted as mentors for the Chartered Institute of Public Relations, for the London tech community Level39, and for the NHS Clinical Entrepreneur Programme.; ; We pay our all suppliers promptly so that small businesses do not have to struggle with cashflow. We recognise the importance of prompt payment and comply with the Small Business Commissioner's Prompt Payment Code, and pay all our invoices within agreed terms, typically within 14 days.; ; Most importantly, we fundamentally believe that the Acadiant platform on which we build software solutions in patient safety, telehealth, and virtual care, can contribute to equitable access to health care and an improved, easier work experience for both employees and customers.
• Wellbeing:

  Wellbeing

  n/a

Pricing

• Price: £50,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Acadiant offer an externally hosted demonstration site on which a prospective client can safely explore the full functions of Maternity Direct using completely synthetic but realistic data. Together with the customer, Acadiant will design the integrations and interoperations required for the customer’s existing clinical management systems. Please email gcloud@acadiant.com.
• Link to free trial: Accessible with logins only, please email gcloud@acadiant.com.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@acadiant.com. Tell them what format you need. It will help if you say what assistive technology you use.