Axians Networks Limited

Network Monitoring Service

This service aims to continuously monitor the various components of a Network Infrastructure, such as Routers, Switches and their associated Services.

Features

• Availability and monitoring of key environment KPI's
• Screening of alarm events or malfunction of the service.
• The initiation of correctives or troubleshooting procedures.
• Escalation to the incident support team.
• Creation and documentation of monitoring procedures

Benefits

• Flexible service options around 24x7 or Business hours only
• The ability to alter the number of devices being monitored.
• Commercial flexibility around volume break pricing
• UK based support service
• Ability to monitor end to end across mutliple technologies
• Ability to integrate into customers service management platforms

£140 to £657 a device a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.polson@axians.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

521771338360740

Contact

Neil Polson
07788317802
neil.polson@axians.co.uk

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type: Security incident management

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Remote service only.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 15 minutes on a 24x7 basis. No difference in response SLA's whether during normal business or weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our Network Monitoring Service is available on a 24x7 basis. We do have the option of providing a business hours service only if requested or an extended support option that can be negotiated upon request. As regards cost of service this would be provided on application and definition of scope. A service delivery manager will be assigned to the respective account depending on size and complexity which would include monthly service review meetings and reporting.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: 30/10/2001
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  Axians is the ICT brand of VINCI Energies. VINCI Energies carries out numerous projects that contribute to improving everyday life and to shaping the world of tomorrow. The Axians approach has aligned with the Group, based on a Green IT audit and leading to an operational action plan. The solutions deployed by Axians are at the heart of the operational activities of the clients, and they are part of their journey towards sustainability. Thanks to our understanding of customers’ needs and our different expertise areas (including IoT and Business Applications), Axians can help our customers save water in cities, reduce their fuel consumption and optimize the energy efficiency of their sites and buildings.

  Tackling economic inequality

  Enhancing the regional economy, staying competitive and increasing quality of public service. We help the Public Sector to improve citizen well-being with proven expertise in deploying, scaling, operating and maintaining any digital infrastructure at a large, city-scale

  Wellbeing

  Citizens are expecting more from the places they live in, and the relationship with government and local authorities to deliver efficient, quality digital services. As well as needing fast, reliable and scalable technology infrastructure to ensure public sector teams can serve citizens effectively, these authorities also need to adopt solutions to support and respond to sustainable and inclusivity.

Pricing

• Price: £140 to £657 a device a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.polson@axians.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.