WEST MARCH SYSTEMS LIMITED

TERMS Evolution Direct

A fully feature rich Adult Education MIS product for users that only require ILR data with the addition of simple course and enrollment data. Produce and store as many ILRs as you need, across multiple years. Report and Analyse your ILR data, merge and export.

Features

• Adult Education MIS
• ILR Funding and Statistics
• Ofsted Reporting and Analysis
• Simple Course Data
• Simple Enrollment Data
• Security

Benefits

• Full ILR Management with retained history of returns
• Designed for Adult Education and Training Providers
• Assists with Ofsted Inspections
• Complete Service Management

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@westmarchsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

521883868622142

Contact

Mark Lancaster
08712 342499
info@westmarchsystems.co.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Customer service
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No constraints
• System requirements: HTML5 Compliant Browser

User support

• Email or online ticketing support: Yes
• Support response times: Within 2 hours during normal business hours which are Monday to Friday 9:00am to 5:30pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Standard Support Chat
• Onsite support: Yes, at extra cost
• Support levels: This system comes with a single standard support level package. Additional support or training is chargeable
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Online training and full user documentation with the option for onsite training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Integrated pop-up Help
• End-of-contract data extraction: Data can be exported from the system
• End-of-contract process: The user is assisted through exporting of data for local retention and then the held data is securely destroyed to ensure GDPR compliance.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference, both work via an HTML 5 compatible browser
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Isolated and managed servers with 24/7 monitoring and alerts. The scaling is based upon over 15 years of active monitoring and known usage levels.

Analytics

• Service usage metrics: Yes
• Metrics types: Built in statistics on user connectivity, enrolments and new learners. Web site Google Analytics.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Full ILR format exports
• Data export formats: Other
• Other data export formats: XML
• Data import formats: Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: WMS shall provide at least a 99.5% uptime service availability level (Uptime Service Level) in respect of the software hosting services. This availability refers to an access point on WMS hosting provider's backbone network. It does not apply to the portion of the circuit that does not transit the hosting provider's backbone network, as the Customer is responsible for its own internet access. Availability does not include Maintenance Events, Customer-caused or third party-caused outages. If availability falls below the Uptime Service Level in a given calendar month, WMS shall credit the Customer's account by an amount calculated as the product of the total cumulative downtime.
• Approach to resilience: The use of London Data Centres with enterprise-grade infrastructure, managed by data centre specialists utilising highly trained engineers that monitor systems around the clock, constantly overseeing the security and uptime of the infrastructure. Multiple layers of redundancy with physical security, power, cooling and networks are each at least N+1 redundant.
• Outage reporting: Public announcements via our support forum and social media if serious outage. Direct email and SMS alerts to customers with telephone contact if serious.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Point to Point IP restricted access via Firewall
• Access restrictions in management interfaces and support channels: User defined access via the SLA with user provided access levels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: Peer to Peer IP restriction via Firewall

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Certified ISO 27001:2022 ISMS processes with full Risk Management, System Controls, Incident Management, Environmental Security, Document Control, Disaster Recovery and Business Continuity. ; ; Over 20 internal audit processes per year with an annual external audit to ensure compliance, supported by an internal training programme covering policies and processes with regular testing.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Certified ISO 27001:2022 processes with ICT Patching and Log management, structured Software Development, Data Retention and Data Centre appraisal reviews. Managed via scheduled IT Exec audits and meeting with asset management control, review and change management.; ; External procedure and process auditing, internal and external PEN testing.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Certified ISO 27001:2022 and Cyber Essentials Plus provide internal and external process for identifying managing and controlling threats and vulnerabilities. In additional external identification via PEN testing, anti-virus security and personnel checks. Threats are dealt with under ISMS and patches are deployed once assessed and approved.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Strict anti-virus, malware and associated tracking via industry standard professional software. System monitoring and management. Threats are managed and tracked via Asset Management System and escalated as necessary.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Processes defined under ISO 27001:2022 with full incident management. External incidents reported via support desk electronically or via telephone communications with management via the Asset Management system utilising Incident Control processes, which can provide full reporting.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Plus
• ISO/IEC 27001 accreditation date: Saturday 23 March 2024
• What the ISO/IEC 27001 doesn’t cover: Use of cryptography is out of scope
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Certified under SAQ-D
• PCI DSS accreditation date: Sunday 23 March 2025
• What the PCI DSS doesn’t cover: Not a service provider, no access to CDE, no account data stored or transmitted. These areas are not covered.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6efc582e-2d4a-4390-86d5-1788f4b409fe
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 38918d5c-5607-43a5-b343-e50c3a9a9870
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@westmarchsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.