BUILT-ID LIMITED

Give My View Digital Community Platform, Stakeholder, Citizen Engagement Service

"Give My View" is a digital engagement service that empowers inclusive citizen survey participation in public consultations, increasing response by 3,000%, thanks to a fun and dynamic user-experience underpinned by AI, delivering tangible social value, positive ESG impact, citizen feedback and data-driven insights from a broader cross-section of local communities.

Features

• Secure cloud-based survey service, full project management, self service training
• Real time reporting tool, data analysis tool, customisable interactive dashboards
• Android, iOS Mobile, desktop compatible, iFrame website and API integration
• Heatmap, data visualisation tool, interactive maps, user location commenting
• ESG gamification mechanics, multilingual, survey development tools, user voice input
• Map-based engagement, user annotate, drag drop reactions, user commenting
• Animated questions, customisable demographic insights, conditional logic, behavioural psychology
• Customisable survey tools, dynamic newsfeed, media room, and feedback forms
• Includes project hub/website, GDPR compliant marketing campaigns, account management
• Machine learning, natural language processing, data encryption, data analysis tools

Benefits

• Delivers higher volume community engagement results revealing data-driven actionable insights
• Amplifies the impact of policy and planning, reduces administration time
• Obtain greater evidence-base diversity to balance historically more vocal minorities
• Empower citizen support for local charities, well-being, social/environmental programmes
• Facilitate inclusive community collaboration, quicker data collection and improved planning
• Customisable, simple, user friendly interface incentivises more representative citizen engagement
• See real-time engagement results via data visualisation analysis/reporting tools
• Conditional logic and behavioural psychology-based question types boost completion rates
• Identify key trends from segmented responses to prioritise for action
• Enable informed investments in places/infrastructure to improve people's lives

£2,240.00 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at henry@built-id.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

522236563806940

Contact

Henry Bliss
07766735548
henry@built-id.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements: No system requirements needed. The service is hosted by Built-ID.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During regular working hours Built-ID work to an average response time under 2 hours, (Monday to Friday 9am - 5pm) and within 24 hours at weekends. Contact would be through the buyers Built-ID account manager(s) who would then answer any questions or escalate any issue(s) to Built-ID development/operations team.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Since we started developing Give My View, accessibility was high on our priority list. We built it with WCAG 2.1 AA in mind, but the bottom line is – we wanted to be inclusive to as many people as possible, from the start. All our HTML is written in accordance with best practices. Elements have proper attributes so they can be accessed with different devices – via touch, mouse, keyboard, and screen readers. We used proper HTML structure too – from language and title tags that go into header, to proper heading levels, usage of appropriate tags (tables for tabular data, list elements for lists etc.), descriptive attributes for images and so on. We made sure that our content is accessible to different languages by allowing proper RTL support, good contrast, option to resize both font sizes and UI, and proper use of focusable elements (especially links and buttons).
• Web chat accessibility testing: While developing the application Built-ID followed best practices listed in Web Content Accessibility Guidelines as well as recommendations from A11Y Project. During development Built-ID used various software and extensions to test different aspects of how people will use the Give My View app, from basics like colour contrast and text resizing to checking keyboard navigation and browsing prototypes (and final app) with screen readers. In QA phases Built-ID not only test how the app works, but also how it is accessible with different devices and how it behaves in various circumstances, including different screen and font sizes, LTR and RTL support, contrast, and elements focusing as examples. Further details can be requested.
• Onsite support: Yes, at extra cost
• Support levels: Phone support, User support and user training is built in to the cost of a licence agreement. Outside a licence agreement additional training is provided at a rate from £150 per day provided by a technical account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding a client involves several support elements at the beginning of a project including a kick-off meeting with key team members; assigning a dedicated account manager expert in both technical and Give My View functionality to provide assistance for the duration of the Give My View project licence. The account manager will also provide Full Give My View training on the relevant aspects of the platform's features and functionality in person, or virtually accompanied with user documentation, providing project set-up help, facilitate survey question co-design, and provide final reporting with ad-hoc assistance offered after the project has closed.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: On the Give My View Backend application there are several forms where users (project/survey owners/editors) can evaluate the collected data. Some reports are available in the form of online pages for quick summary evaluation. For users that want to perform their own data crunching, there are several options to launch batch jobs that gather the data and generate PDF/Excel/raw data CSV files that users can then download to their computers.
• End-of-contract process: Offboarding is designed to enable the buyer to continue using the Give My View service and have the option to remain a valued client of Built-ID should they so wish. Subject to the terms and conditons of the project agreement the buyer shall receive all agreed deliverables and will be given the option to extend their licence(s) after the agreed term has expired under a new contract or service agreement extension, and at additional cost or unless otherwise agreed between parties. Built-ID may internally store the buyer's project content for archiving purposes only or as otherwise required by law, and Built-ID will suggest to continue relationship dialogue with the buyer after the agreement between both parties has expired.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences between the mobile and desktop service, Give My View is a web (browser) HTML5 based service. The same application is delivered to both, mobile and desktop users. The application is developed as a responsive web app meaning that the same content is displayed on all platforms. The layout of the content differs between platforms and some of the interactions is different due to the differences between the touch and click interfaces specific to each of the platforms, but in general terms, the application is the same.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Both users and service administrators access Give My View the same way, but through different permission levels.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Built-ID comply with WCAG 2.1 AA standard though lack proper budget for A11Y audit and testing. Built-ID challenge this by working with an amazing design and development team which — thanks to years of experience — improves the Give My View product along the way. When it is realised that the team can improve any part of the product — accessibility-wise or in any other way — the team do it as it realises this is a proper way to make impact to a broader audience to the benefit of the client and survey respondent. The system has a fair unit test coverage and any release goes through the three-stage manual testing procedure of integration, staging and production. User accessibility regarding text, fonts and colours have been designed to help users with colour blindness and visual impairment.
• API: Yes
• What users can and can't do using the API: Give My View uses a REST API for client/server communication. However, this API is not intended for external use. REST is a style of web architecture that governs the behavior of clients and servers. While API is a more general set of protocols and is deployed over the software to help it interact with some other software. REST is only geared towards web applications. And mostly deals with HTTP requests and responses.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Give My View customers can customise all survey question types, content, marketing, survey tools, project website content and reporting output.

Scaling

• Independence of resources: While we don’t have automatic infrastructure scaling in place, we closely monitor our application and database performance and can configure the capacity at will. ; To ensure failure resilience, our infrastructure is configured with redundancy (multiple redundant application servers, clustered database). Currently significantly over-capacity for current workload.; We are able to upgrade our capacity instantly. We can add additional application servers, and scale-up the database server within minutes without downtime.; Our AWS-based services (S3 storage, Lambda functions and CloudFront content delivery network) have “infinite scalability”.; Our batched services (reporting) are queued between requests, but non-instant response from such services is expected.

Analytics

• Service usage metrics: Yes
• Metrics types: Give My View provides users with access to real-time survey dashboards, regular 'live-project' update reports and Survey data can be consulted via our online reporting & visualization engine.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can customise and export their survey data in spreadsheet format, or as PDF. Other export formats can be discussed and created for the buyer if required.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: Give My View users can't import data into the system

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Give My View data is protected both in transit and at rest. In transit, the data is protected by encryption under enforced HTTPS protocol. At rest, the data is protected by database encryption handled directly by a database engine configured by MongoDB Atlas cloud database provider.
• Data protection within supplier network: Other
• Other protection within supplier network: Give My View data is protected both in transit and at rest. In transit, the data is protected by encryption under enforced HTTPS protocol. At rest, the data is protected by database encryption handled directly by a database engine configured by MongoDB Atlas cloud database provider.

Availability and resilience

• Guaranteed availability: Give My View has not had any downtime during its lifetime, however occasional partial failures on a particular feature have occured but fixed within 24 hours. Give My Views has never had a system wide blackout. Whilst there is no automatic infrastructure scaling in place, the dev/ops team closely monitor Give My View application and database performance and are able to configure its capacity at will. To ensure failure resilience, Give My View infrastructure is configured with redundancy (multiple redundant application servers, clustered database). As such it is significantly over-capacity for the current and projected workload. Since the infrastructure is based on managed services the Built-ID dev/ops team are able to upgrade our capacity “at the click of a button”. and can add additional application servers instantly, and scale-up the database server within minutes without downtime. For all practical purposes Built-ID's AWS-based services (S3 storage, Lambda functions and CloudFront content delivery network) have “infinite scalability”. Batched services (reporting) are queued between requests, but a non-instant response from such services is expected. The system is updated with new features and bug fixes on a flexible bi-weekly schedule. New versions are released without system downtime.
• Approach to resilience: All our services are either redundant or cloud-native scalable (ie. Lambda functions).; The client-server communication is via REST API that is stateless so a potential failure on one request endpoint does not impact other endpoints; Our client applications are React SPAs (Single Page Applications) that load as static content. Consequently, a failure on a particular service/endpoint does not cause a system-wide failure (graceful performance degradation); Our applications (in particular the API server) are unit tested at every push to the code repository. We also have a CI/CD pipeline automation in place for automated test execution and application deployment. We also have a 3-stage (integration/staging/production) employment pipeline; Every release undergoes extensive manual testing.
• Outage reporting: Email alerts and telephone call from account manager to client.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Survey respondents of Give My View surveys and/or accessing the application aren't authenticated.; Clients creating Give My View projects/surveys are authenticated when accessing the project/survey editing/publishing backend. Client Authentication is via email/password. During authentication (login), password is sent over the encrypted channel (https) salted and encrypted prior to transmission.; Cleartext passwords are NOT stored but an encrypted (SHA1) value of the salted password is stored. The encryption is one-way so original password cannot be restored from stored information.; When authenticating user, received password goes through one-way encryption. The encrypted value is compared with the encrypted value stored in the database.
• Access restrictions in management interfaces and support channels: Give My View implements role-based authorization. Authorization is two-sided. On the API level all restricted endpoints verify that the user’s role corresponds to required authorization requirements. On the frontend application, user interface elements under authorization control are hidden/disabled for users without the required permission.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Give My View data is protected both in transit and at rest. In transit, the data is protected by encryption under enforced HTTPS protocol. At rest, the data is protected by database encryption handled directly by a database engine configured by MongoDB Atlas cloud database provider (AWS-based) along with end-point protection. The Give My View database is backed-up with hourly/daily/weekly/monthly backup policy with data retention of up to 6 months. Built-ID is Cyber Essentials certified and will be Cyber Essentials Plus certified in 2022.
• Information security policies and processes: Give My View runs over HTTPS protocol and employs Passport authentication module based on JWS (JSON Web Signature) and JWT (JSON Web Token). The application supports Auth2 protocol and LinkedIn, Facebook and Google authentication providers. Data loss is prevented through automated backups with point-in-time restore and 6 months backup retention.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: On the infrastructure level, Built-ID is built on top of industry best platform-as-a-service (Heroku) and database-as-a-service (MongoDB Atlas) services, on which it relies for infrastructure security and stability.; On the application level, Built-ID relies on automated CI/CD (Continuous Integration / Continuous Delivery) workflow, automated unit tests, three stage release pipeline (integration/staging/production), code reviews at each code merge and manual tests on each step of the pipeline.; All releases are archived at various points in the delivery system: pull requests are registered in the source code repository as well as documenting all released versions. Deployment packages are archived by Heroku PaaS.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Built-ID has predefined processes in place to mitigate common event risks utilising its risk management protocols in the event of unforeseen circumstances that may affect a survey project by describing how specific issues would be resolved to ensure project delivery remains unaffected, including information about each risk, such as its nature, the owner, and specific measures to be taken responding within 2 hours (Monday - Friday regular business hours, or within 24 hours at weekends).
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Built-ID has predefined processes in place to mitigate common event risks utilising its risk management protocols in the event of unforeseen circumstances that may affect a survey project by describing how specific issues would be resolved to ensure project delivery remains unaffected, including information about each risk, such as its nature, the owner, and specific measures to be taken responding within 2 hours (Monday - Friday regular business hours, or within 24 hours at weekends).
• Incident management type: Undisclosed
• Incident management approach: Incidents are reported by buyer to their account manager [or vice-versa] by phone/email. Account manager contacts internal risk owner to remedy any issue via Built-ID development/operations team. Incident remedy updates reported back to buyer until resolved. Issue definitions include: blocking - non-operation of system without workaround (i.e. client app failure), high priority - failure limited to a certain area, but no overall system impact (i.e. inability to publish a survey), low priority - issue doesn't prevent system functionality, or viable workaround available (i.e. feature works after a page refresh); improvement request - buyer requests new feature or improve existing feature.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  All Give My View VCSE and non-profit pro-bono work had waived commercial rates of a minimum £9,995 per project, including supporting a climate change initiative called Silas Yard... an exciting initiative in the heart of Columbia Road district in London that takes local food waste and transforms it into soil to power neighbourhood gardens and edible farms. By recycling local food scraps, the project will be able to create a much more sustainable and efficient food system, whilst employing local people and creating a cleaner, greener Columbia road district. Project leaders are currently developing a business plan to launch a pilot project with Tower Hamlets which will provide waste bins free of charge to local residents and help kick-start the green revolution of Columbia Road. Built-ID encourages positive social impact in its commercial operations too contributing over £50,000 in donation value since the launch of Give My View to benefit client chosen initiatives including a selection of charities and good causes improving wellbeing, encouraging equal opportunity, combating inequality and fighting climate change by facilitating donations to organisations that include Wild Oxford Project at Berks, Bucks & Oxon Wildlife Trust, and the Culpeper Community Garden (City of London).
• Tackling economic inequality:

  Tackling economic inequality

  Give My Views helps create better places to live work and play that are impacted by local plans and developments utilising gamification functionality that drives community engagement at a local scale by creating online surveys and digital polls that steer social value toward local charities, good causes and social initiatives chosen by the buyer, where each benefits directly from donations driven by survey respondents. For example - Give My View’s gamification functionality enabled voters in Ealing to gather points as they answered their questions, keeping them engaged and making the survey more fun when compared to typical box-ticking questionnaires. Respondent points gained were translated into monetary donations to one of two local charities selected by the client, which included; ; 46% chose to donate their ‘points’ to the Milton Keynes Community Foundation, a grant making charity focusing on making an impact on local lives by supporting charities and organisations across Milton Keynes supporting equal opportunities and offsetting economic inequalities in the area; 54% donated to MK ACT; a charity in Milton Keynes that works with over 100 families' every day to help them move on from fear and abuse, supporting their wellbeing and offsetting economic inequality in the area.; The Give My View platform maximises its direct social impact, driven by local projects across the UK and channelling donations to local charities and good causes on behalf of its clients, donating a total of £30,000 in 2021 and on track to reach over £50,000 in donations by mid-2022. Other charities benefiting from donations to help them tackle economic inequality include The Methodist Church – Food Bank Action for Children (Attleborough), Faith in Action-Merton Homelessness Project (Merton) and Glass Door Homeless Charity.
• Equal opportunity:

  Equal opportunity

  Given the enormous difficulties young people will face entering the workforce during a recession and the additional challenge presented by the 2020 A-Level scoring; rather than exclusively hiring university graduates, commencing January 2021, Built-ID will offer 6-month paid training contracts to teenagers who live in neighbourhoods with a high level of socio-economic deprivation or were eligible for free school meals at a point during their secondary schooling. A group of 5-7 external mentors; made up of both rising stars and industry leaders from the property sector and beyond, will be paired with a trainee. Each mentor commits to running at least 1 Zoom workshop per month with their trainee. To ensure trainees get the most out of their mentors, Built-ID will provide the mentors with resources & frameworks that focus the workshops on both building new skills and helping a trainee learn to navigate the professional world. NB: Any employee who secures the commitment of someone with impressive experience + a passion for social impact as a mentor will get 3 Deliveroo lunches of their choice paid for by Built-ID. Give My View surveys have helped donate £000's toward local equal opportunity projects that include the Fulmerston Family and Community Project (Thetford), TouCan Employment (London) and St Mary Abbot’s Rehabilitation & Training (SMART) London.
• Wellbeing:

  Wellbeing

  Supplemented through its Pro bono efforts, Built-ID has also reached over 74,000 community members for charities, individuals and employees looking to help shape and improve their local community, well-being and workplace surroundings.; ; All Built-ID employees are encouraged to engage in pro bono efforts that build the capacity of local nonprofits, community and well-being initiatives. Upon a summary of the proposed pro bono work being reviewed and approved by Built-ID CEO, an employee can take up to 8 hours/month of paid leave for their pro bono initiatives. Between the periods of 17th 30th August and 14th-31st December, employees may take up to 50 hours of paid leave for their pro bono initiatives. Pro bono paid leave does not come out of an employee's paid holiday allowance.; ; All Give My View VCSE and non-profit pro-bono work had waived commercial rates of a minimum £9,995 per project, including supporting a BAME focused wellbeing project called Project Embrace that creates positive visual media representation of Afro textured hair and challenges the lack of and mis-representation of black women and their natural hair in the media, workplace and society at large. Championing a more diverse beauty representation. Other good causes benefiting from wellbeing focused donations facilitated by Give My View include Creative Wellness (London), Hampshire Hospitals Charity (Basingstoke), and Macmillan Cancer Support (Merton).

Pricing

• Price: £2,240.00 a licence
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at henry@built-id.com. Tell them what format you need. It will help if you say what assistive technology you use.