ASC SOFTWARE LIMITED

Assetminder

Fleet & Asset Management and Commercial Vehicle workshop software application. Compliance Driver & Maintenance Inspections ,Workshop Resource & PMI planner ,Stock and Purchase order system ,Mobile for offsite work ,Labour control tools ,Tyre and wheel torque management ,Maintenance workshop management ,Vendor Management Financial Integration

Features

• Total cost of ownership (Asset Management)
• Compliance, Driver inspections & Maintenance planning
• Mobile for off site work
• Stock and purchase ordering
• Maintenance workshop management
• Real-time reporting
• Tyre management
• Vendor management

Benefits

• Track fitter time, parts and supplies consumed
• Publish reports from multiple devices
• 24/7 secure access to asset maintenance history from any browser
• Assetminder will integrate with most accounting systems
• Customisable, electronic inspection software, runs on any device
• Driver daily check reports are uploaded to a central dashboard
• Automatically generate and send reports at regular scheduled intervals

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dave.nolan@velociti-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

522366596467067

Contact

Dave Nolan
+447980754476
dave.nolan@velociti-solutions.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Yes we recommend certain mobile devices that we know work well. However our support covers the actual software and not devices.
• System requirements: Web browser

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond asap within an hour, response times may be longer at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Assetminder Support Chat is embedded into the Assetminder software, enabling users to chat with out support team, create support tickets etc.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: The Assetminder support team can be accessed by telephone/email/online chat system. The support desk employs a team of software experts with IT qualifications. The support hours are from 8AM - 5PM Monday to Friday.; We have implemented an automated, 24/7 online helpdesk and ticket registration system. Customers can report any issue through this system as well as any supporting material. Online documentation can be accessed to check on processes/procedures and "How To" guides.; There is an online support chat facility integrated within the application.; We provide an assigned Customer Success Manager to assure a smooth transition and a pathway to escalate any issues.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We use the onboard.io software to help customers onboard and provide visibility on their progress.; We can offer onsite and online training, This is dependant on the customer requirements.; We have implemented an automated, 24/7 online helpdesk and an online documentation can be accessed to check on processes/procedures and "How To" guides
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users will have access to simple business intelligence report system that outputs via CSV
• End-of-contract process: No additional cost ,; The customer will give notice prior to terminate before the contract expires,; Usually they would run reports to extract data for importing to the new supplier's software
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is accessible through the customer profile within the software

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application is used by drivers to perform walk around checks on a vehicle.; The mobile application is used by technicians to perform inspections on vehicles, work on job cards, record labour, add parts, rectify defects, add notes etc.; The desktop web site is used by office and admin staff to view/create/update:; • Jobs; • Parts; • Purchase Orders; • Sales Orders; • Inspections/Defects; • Vendor Repair; • Vehicles (Status/VOR etc); • Customers/Suppliers; • Reports; • Administration
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Mobile app - touchscreen and barcode scanner to ensure ease of use. Speech to text input can also be used.; ; Desktop - Intuitive, browser based application that utilises the latest web technologies.
• Accessibility standards: None or don’t know
• Description of accessibility: The mobile app makes use of touchscreen and barcode scanner. Speech to text input can also be used.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The Assetminder API layer is based on Rest web services that return JSON data. For example, to read data, an HTTP Get command is made to call an API method.; ; Some of the common features that are available through our API are:; - Vehicles - View vehicle details, create new vehicle; - Jobs - View job details, create new job, assign fitters to job; - Brake Test - View brake test details, create a brake test, post results; - Finance - bulk export of invoice data; ; A complete list of API methods is available in Swagger format
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Software can be used to customise each customer branding etc

Scaling

• Independence of resources: Kubernetes based architecture means means that resources can be automatically scaled up as necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports such as:; Jobs; Parts; Purchase Orders; Sales Orders; Inspections/Defects; Vendor Repair; Vehicles (Status/VOR etc); Customers/Suppliers
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: The user can run standard and custom reports through our business intelligence reporting and export to CSV & PDF.; Data also available through API.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The use of load balancers and Kubernetes node clustering allows the system to check for failing nodes and automatically spin up new nodes in the event of failure.
• Approach to resilience: Resilience is achieved by using a load balanced Kubernetes-based; architecture.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: At user set-up time, users are assigned roles to which are attached permissions. The solution also includes API-based permissions that are user-specific.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: ISO 27001 contains all our processes
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow change management best practices throughout the SDLC.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Available upon request
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Available upon request
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: All communication is managed through our support desk where severity and impact are assessed and if necessary escalated to the appropriate teams.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A general use of our application & software on an 8 week trial.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 8%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ACCURATE ISO IRELAND
• ISO/IEC 27001 accreditation date: Friday 16 January 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: ACCURATE ISO IRELAND
• ISO 9001 accreditation date: Friday 16 January 2026
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Wednesday 13 April 2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dave.nolan@velociti-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.