Lorien
Cloud Support Service
We provide skilled managed service resources that work to outcome bound deliverables that are agreed by the Buyer. We provide full project lifecycle and ongoing support and change services. We use Agile and more traditional project delivery methodologies to meet the specific requirements of the Buyer and the project.
Features
- Scoping - Review of backlog/scoping work required to deliver
- Delivery - Appropriately skilled resource to manage outcomes delivery
- Assurance - Review of deliverables against best practice methodologies
- Resources - Appropriately skilled technical resource to deliver outcomes
- PMO- governance and oversight of Resources onsite or offsite
Benefits
- Knowledge Transfer from experienced consultants and other industries
- Best Practice delivery skills
- Flexible Workforce bringing in new skills as required
- Reduced risk and known costs from Outcome bound service delivery
- Resources based onsite or offsite as required by the Buyer
Pricing
£325 to £1,200 a unit a day
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
5 2 2 4 8 8 4 0 9 2 1 3 9 1 2
Contact
Lorien
Chris Ferguson
Telephone: 0131 2649390
Email: publicsector@lorienglobal.com
Planning
- Planning service
- Yes
- How the planning service works
- We will undertake a full due-diligence discovery audit to determine the complete scope of the project, confirm the project brief and ratify all of the information shared. We will ensure that we have a thorough understanding of existing services. A project team, consisting of Lorien and Buyer representatives, will be established and will mutually agree the final project plan. In addition, our comprehensive resource plan will outline the roles, responsibilities and time commitment required from these representatives. This will ensure that there are no gaps and that every aspect of the implementation (and ongoing service delivery) plan is carefully managed by the appropriate project team.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Yes, we provide training and training services for Cloud Software and Cloud Hosting. Our qualified Trainers help business teams learn how to use Cloud & Software Services with the ability to take on broad client objectives on a 1-2-1, classroom or virtual basis, which will ultimately help leaners to create solutions and solve business problems. Our training programs are delivered by certified instructors (GCP, AWS, Azure) and can be customised based on your requirements, but include subjects such as the basics of What is the Cloud, What is Cloud Software, Who are Cloud Hosting providers, physical and virtual Cloud, Public, Private, Hybrid, Multi Cloud, Security aspects, Data aspects, Infrastructure-as-a-Service (IaaS), Platforms-as-a-Service (PaaS), and Software-as-a-Service (SaaS). Cost models are flexible and part time or full time training can be offered.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We will mobilise a migration team that will include experts from Lorien and key stakeholders from the Buyer. They will work collaboratively to manage the migration through a programme of day to day activities including project calls, reports for senior stakeholders on the progression of the transition and the adherence to all agreed project timescales and deliverables.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We will work with the buyer to define activity and outcomes. Then identify the test environment and evaluate their systems, recommending the best approach, in line with budgets, technology & timescales. We create the required Test Scripts that replicate systems interactions, ‘Executing’ the required tests. We will evaluate how a system performs in terms of responsiveness and stability under a particular workload. Our Performance tests are typically executed to examine speed, robustness, reliability, and application size. We conduct performance testing using commercial tools like LoadRunner, NeoLoad, JMeter and others. We can introduce a Quality Assurance tool to assess the quality post project delivery. We will measure the length of time taken between planned deliverable date vs actual completion date. The delta will be used as a metric to continually improve, through increased automation to reduce time taken to complete similar work, re-using high scoring resource to complete similar tasks or by creating a knowledge base to complete pre-task work in a faster time. We will partner with you through the process, providing reporting and playback sessions, to make sure there is a continuous improvement cycle. We can customize one of our flexible engagement models for the perfect solution.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Our service does not have any constraints that buyers should know about.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- N/A
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Centre for Assessment Ltd
- ISO/IEC 27001 accreditation date
- 16th August 2023
- What the ISO/IEC 27001 doesn’t cover
- The certification does not cover non UK based services
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We are committed to reducing our impact on the environment and we report our greenhouse emissions via our annual report. We are proud to be working with Planet Mark to measure our carbon footprint and have a positive impact on the planet and society. Through the Planet Mark Business Certification, we will be measuring and reducing our carbon footprint. 2022 was our first full financial year of purchasing 100% renewable electricity for our UK operations.Covid-19 recovery
Following the massive changes to the way we work brought about by the COVID-19 pandemic, we have adopted a hybrid working model to improve our employees' work life balance and enable them to work more flexibly. We regularly conduct employee feedback surveys to ensure our working model enables our workforce to be happy at work as well as productive.Tackling economic inequality
We’re bringing STEM - (Science, Technology, Engineering and Maths) subjects alive for children by providing insight into real-life applications of skills and creating opportunities for young people to explore potential careers. We do this as part of STEM Learning’s Ambassador Programme in the UK, which aims to build links between education and industry by bringing role models into schools to speak to pupils.Equal opportunity
Our internal ED&I council UNITY is made up of various sub-groups, specialising in promoting and celebrating the diversity of our business. The groups include:
IMAble - Championing a workplace free of limitations so all can thrive in a culture that understands disabilities and mental health
IMProud - Creating a safe and inclusive workplace for LGBTQ+ individuals by raising awareness and advocating for people of all sexual orientations and gender identities.
IMWomxn - Celebrating and championing all those who identify as women, and promoting gender equity, both at Impellam and beyond, by providing support, resources and networking opportunities for women.
IMMulticultural - A support network for those who identify as multicultural and their allies to promote cultural awareness and to champion an inclusive and diverse workplace.
In addition, we have several relevant accreditations, including Disability Confident, and we are a member of RIDI (Recruitment Industry Disability Initiative). We’ve made our online content more inclusive too by deploying ReciteMe across all our websites. The software provides accessibility and language options so visitors can customise our sites in a way that works for them. We are also recognised as a diversity champion wit LGBTQIA+ charity Stonewall, and signatories of the Armed Forces Covenant as a demonstration of our promise to treat the armed forces community with fairness and respect and provide opportunities for those who have served and their families.Wellbeing
We provide all our employees with a free subscription for the Calm app to support their mental wellbeing, as well as an employee assistant programme (EAP) where they can access funded and confidential mental health support. We also utilise OpenBlend, a
performance management and coaching software tool that encourages open and honest conversations about wellbeing, career progression and personal development.
Pricing
- Price
- £325 to £1,200 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector@lorienglobal.com.
Tell them what format you need. It will help if you say what assistive technology you use.