Roke Manor Research

Artificial Intelligence and Machine Learning in Operations

Roke provides full-lifecycle support for AI and ML in operational environments, offering AI research, technology selection, implementation, consultancy, computer vision (image processing and video processing), data science and training services. Our solutions enable the integration of AI and ML into new and existing workflows, aligned to client and government policies/processes.

Features

• Full lifecycle development using appropriate methods, such as Agile
• Operational AI and ML integration into workflows and systems
• Explainable, secure, and assured Artificial Intelligence and Machine Learning
• Natural Language Processing
• Image, text, audio and sensor data solutions and data fusion
• AI at the edge including optimisation for low-SWaP devices
• AI Horizon scanning and research
• Experience in Neural Networks, deep learning, computer vision, data science
• Deployment in a range of contexts with UIs and APIs
• NPPV3 cleared, SC cleared and DV cleared professionals

Benefits

• Alignment with organisational policies and processes, ensuring compliance/control is maintained
• Enhance and optimise operational effectiveness and return on investment (ROI)
• Optimal exploitation of state-of-the-art and open source technologies
• Protection against operational degradation and security, reducing risk
• Model and data validation, verification and version control, improving accuracy
• Leverage actionable insights to improve operator effectiveness and efficiency
• Realise AI/ML benefits, such as cost savings and revenue growth
• Increase accuracy in analysis and make strategic, informed operational decisions
• Analyse internal and external data to gain valuable, holistic insights
• Reduced cost and time expenditure through automation of manual tasks

£508 to £2,119 a user a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenderopportunities@roke.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

522831653106610

Contact

Roke Opportunities
01794 833000
tenderopportunities@roke.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No constraints
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 business working day, during office hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Details can be provided as part of detailed quotations.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: N/A
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: As per the contractual requirements.
• End-of-contract process: To be agreed as part of statement of work.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Assess on a case by case basis, please contact us to discuss specifics.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: API discussions held at requirements capture/initial discussion phase.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Level of advice can be optimised to customer requirements by discussion.

Scaling

• Independence of resources: We would discuss any resource conflicts with the customer prior to commencing work.

Analytics

• Service usage metrics: Yes
• Metrics types: To be defined through contract award.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Files, Databases, API
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XML
  • JSON
  • Images
  • Video
  • Audio
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • JSON
  • Images
  • Video
  • Audio

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Various means. ISO27k accredited company.

Availability and resilience

• Guaranteed availability: N/A
• Approach to resilience: Available on request.
• Outage reporting: N/A

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Assessed on a case by case basis, compliance with ISO27k as appropriate
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/21
• What the ISO/IEC 27001 doesn’t cover: Not applicable. ; Certificate number: IS615807
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NCSC Certified Professionals (CCP)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Internally developed processes to comply with ISO27k standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Compliance with ISO9001
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Assessed on a case by case basis, compliance with ISO27k as appropriate
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Assessed on a case by case basis, compliance with ISO27k as appropriate
• Incident management type: Supplier-defined controls
• Incident management approach: Assessed on a case by case basis, compliance with ISO27k as appropriate

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: We will discuss connectivity with the Customer.

Social Value

• Fighting climate change:

  Fighting climate change

  Roke has an Environmental management system which has been independently audited and ISO 14001:15 certified by BSI, a UKAS certification body. All our environmental aspects and impacts have been identified, planned, managed and are regularly reviewed to ensure continual improvement in this area. We have a number of targets and objectives: the main one is to reduce power consumption by 3% year on year this is achieved by power efficiency through design and in particular replacing lighting during refurbishment with environmentally friendly low power alternatives. In our future planning we are looking at options to change the backup generator systems for business continuity with renewable energy options and have planned in electric vehicle charging points in the redesigned car parking project. We have an Environmental management committee and sustainability and social responsibility working groups. We have recently changed from Diesel to sustainable hydrotreated vegetable oil (HVO) which will reduce or scope 1 carbon foot print by 90% in 2022/23.; ; We look to save time and reduce CO2 by using video conferencing and hosting clients in Roke offices local to themselves where possible. For example, quarterly client meetings with the development teams of a key client operational system that Roke maintains are now held using Video Conferencing. Roke has also invested in the ability to provide live demonstrations hosted in the cloud, for example on the POLAR BEAR service we provide for clients based in London.
• Covid-19 recovery:

  Covid-19 recovery

  During what proved to be a difficult time for all, Roke applied, and continues to where necessary, its expertise and knowledge to ensure maximum safety for employees and visitors of Roke. With several measures and approaches to mitigate the spread of COVID-19, Roke were able to minimise disruption and carry on as business as usual.; ; Some of the measures taken to mitigate and recover from the COVID-19 pandemic include, but not limited to; Risk assessments, regular communications between the business, hygiene stations, liquid guarding of high-touch surfaces such as hot desks, social distancing, face coverings, weekly COVID Working Group, COVID support line and a monthly COVID “Playbook” that was distributed to the wider business. This includes briefings and updates regarding COVID-19 and the latest rules and regulations we should follow. The playbook also provides reminders and guidance around Roke’s measures and controls that supports the recovery of COVID-19.
• Tackling economic inequality:

  Tackling economic inequality

  Roke partners with Employee Resource groups to recruit recruitment and talent acquisition at all levels, for instance by reviewing language in job adverts. We run regular courses in unconscious bias as part of the management development programme and for those undertaking external recruitment. Roke benchmarks salaries against similar organisations and demographic factors are taken into account. We have an ambition to at least meet the IET #9PercentIsNotEnough campaign and the Grad intake in 2020 was 25% female. Further to this, we also publish equality salaries report.
• Equal opportunity:

  Equal opportunity

  In 2020 Roke launched an updated behaviours framework, an integral part of our people development frameworks, which includes the value “One Roke” - we recognise that our strength comes from our diverse backgrounds and perspectives, and that we all have a responsibility to create an environment where we all have the freedom, support and trust to succeed. We are encouraged to bring our whole self to work and we respect our Roke community, embracing diversity, tolerance and inclusivity across the business. Roke runs a network of Employee Resource Groups which act as communities to lead initiatives in various areas, including Women in Roke, Inspire (LGBT+), Majority Ethnic, Veterans, Neuro-diversity and geographically focused groups.; ; Roke works closely with local schools and colleges to nurture young people from diverse backgrounds and encourage them to take an active interest in science, technology, engineering and mathematics. We believe that such educational outreach is fundamental to ensuring the UK continues to be competitive in the development of cutting edge technology. Our activities in this area include engineering involvement days, such as child to work day and work experience placements, as well as visiting schools to bring the curriculum to life with examples of exciting technology. ; ; With an increased hire of Graduate/Apprentices, there has been renewed focus on the development of a network of Early Careers employees. The Group continues to target and attract increasing numbers of early careers joiners, both direct from school or following degree-level study. An annual UK Early Careers Conference has been established, bringing together all current graduates from the UK and Norway. The past year has seen the addition of a senior role overseeing people development across the Group, a leadership development programme, and updates to professional development frameworks.
• Wellbeing:

  Wellbeing

  The Group Strategic HSE Improvement Plan has included a Roke Safety Week run in September 2020 that improved learning and demonstrated Roke's core value of safety. A new HSE Management System Framework Standard has been introduced and stronger assurance and risk management processes introduced. We hold regular executive leadership HSE meetings and consultation via an HSE committee. ; ; The Healthy Workplaces working group focuses on key initiatives to promote wellbeing at work and mental health has been a focus this year. The group aims to help people make better decisions for themselves for a healthier lifestyle both at work and at home. Roke has a network of trained Mental Health Champions and Mental Health First Aiders. At Roke, we run a number of Employee Assistance Programmes, which are an employee benefit designed to assist employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being. Roke also has an active social club that exists to provide a focus for social activities across the site, comprising of a number of clubs and interest groups with the aim of improving community integration. ; ; Rokes people management systems has recently been independently audited BSI, a UKAS certification body and certified as compliant with ISO 14003:21 (management of psychological and psychosocial hazards); Roke are one of the first companies to achieve this new standard ; ; Employee Voice is a real-time engagement tool providing dashboard information on employee sentiment across the Group on a continuous basis, and enables employees to provide immediate feedback to change.

Pricing

• Price: £508 to £2,119 a user a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A limited time trial period.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenderopportunities@roke.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.