NEO TECHNOLOGY LIMITED

Neo Technology Analytics and Reporting Infrastructure

Shared analytics infrastructure providing data processing, reporting engines and dashboard runtime capabilities used by Neo Technology SaaS services.

Features

• Shared analytics runtime environment
• Scalable data processing engine
• Centralised reporting services
• Secure dataset access controls
• Scheduled report execution
• Dashboard rendering infrastructure
• Integration with data integration platforms
• Performance and capacity monitoring
• API access for reporting services
• High availability architecture

Benefits

• Enables consistent analytics across services
• Reduces duplication of analytics tooling
• Scales analytics workloads on demand
• Improves reliability of reporting services
• Simplifies analytics operations
• Supports governance and audit requirements
• Improves performance of analytics workloads
• Reduces operational overhead
• Enables reuse across Housing and NHS services
• Supports public sector reporting needs

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jennifer.northcote@neotechnologysolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

522866949318706

Contact

Jennifer Northcote
+447540223233
jennifer.northcote@neotechnologysolutions.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Dynamics 365, Microsoft 365, Microsoft Power Platform
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Service is configured to the buyer's requirements during onboarding. Internet connectivity is required. Availability depends on the underlying cloud provider’s services. Custom integrations may require additional configuration.
• System requirements:
  • Modern operating system
  • Internet connectivity
  • Microsoft Entra ID or equivalent identity provider
  • User device capable of running modern browsers
  • API access for integrations
  • Secure network connectivity
  • Role-based user accounts
  • Modern web browser
  • PDF reader for exported reports
  • Email access for notifications

User support

• Email or online ticketing support: Yes
• Support response times: Initial response is provided within one business day for standard support requests. Priority incidents receive an initial response within four business hours during UK business hours. Reduced response coverage applies at weekends and UK public holidays, with critical incidents monitored and responded to on a best-endeavours basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A standard SaaS support level is included with the service, providing access to email and online ticketing support during UK business hours for incident resolution and service requests. Enhanced support options are available by agreement and may include extended support hours, prioritised response times and proactive service monitoring. For enterprise customers, a named technical account manager or cloud support engineer can be provided to support service reviews, escalation management and ongoing optimisation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Guided onboarding, configuration support, user documentation and optional training sessions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can export data via API or standard export tools in open formats.
• End-of-contract process: Data extraction supported. Access disabled at contract end. Data retained and deleted in line with contractual agreement.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile access supports core day-to-day functionality such as viewing dashboards, completing tasks, capturing updates and submitting data while on the move. The desktop browser interface provides the full feature set, including advanced configuration, administration, reporting and management functions. Functionality is aligned to user roles to ensure an effective and secure experience across devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Model-driven web interface providing role-based navigation, dashboards, forms and workflow-driven interactions. Users access functionality through a browser-based interface designed for consistency and usability across devices, with permissions determining available features and data visibility.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility testing has been carried out using a combination of automated testing tools and manual testing with assistive technologies, including screen readers and keyboard-only navigation. Interfaces are reviewed against WCAG 2.2 AA success criteria covering focus order, labelling, contrast and error messaging. Issues identified are logged and remediated as part of the standard development and release process, with checks repeated following material interface changes.
• API: Yes
• What users can and can't do using the API: Authorised users can use the API to create, read, update and retrieve records, configure supported integrations and extract data for reporting or transfer purposes. API access is controlled through authentication and role-based permissions. Core platform configuration, security settings and administrative functions are restricted to authorised administrators and cannot be modified through standard user API access.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Authorised users can customise the service through configuration options without writing code. Customisation includes configuring workflows, forms, fields, dashboards, user roles and permissions, as well as integration settings. Customisation is controlled through role-based access to ensure changes are made by appropriately authorised users and do not affect service stability or security.

Scaling

• Independence of resources: Multi-tenant architecture ensures customer workloads are isolated and unaffected by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: User activity, usage volumes, workflow performance, audit events.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Self-service export via UI and API.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% monthly availability excluding planned maintenance.
• Approach to resilience: Multi-region cloud architecture, automated backups, failover and disaster recovery.
• Outage reporting: Email alerts; Status dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-based access controls and least-privilege principles enforced.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Formal policies covering access control, incident management, change management and supplier assurance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Controlled change processes with approval, testing and rollback procedures.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Continuous monitoring, regular scanning and timely patching based on risk.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Centralised logging, alerting and incident response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Defined incident response processes with customer notification and reporting.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 5 April 2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Friday 5 January 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bd49a111-8592-4a7f-bfdc-d44eb1f2e368
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5f936e31-6de2-4b52-9082-41ad9191e283
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jennifer.northcote@neotechnologysolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.