EVOLVE eMarketplace
Secure shopping/trading via an easy to use eMarketplace. Management of catalogues, goods and services with integration to existing systems. A Public eMarketplace system that enables a Governement-to-Business (G2B) shopping, purchasing, spot buying and tail-end spend in an easy to use and controlled environment. Report and analyse spend and aggregation opportunities.
Features
- Tail Spend and Spot buying Management
- Reduce Costs of trade thanks to supply chain visibility.
- Manage contracts, catalogues, products,
- Workflow management of shopping and ordering
- Reduce administrative cost
- Management information in dashboards, reports and analytics
- Widen choice of suppliers
- UK Procurement Rules and regulations built in
- Fully integrated or as modules that integrate with legacy systems
Benefits
- Catalogue Search & Build Shopping Basket
- Enforcement to comply with UK Procurement Rules
- Easy -to-use solution, enabling trade between Buyers and Suppliers
- Product Comparisons - information needed for a best-value decision.
- Online Catalogues incorporate goods and services from suppliers.
- Information available immediately to help inform decisions
- Reduce back office overheads and streamline process
- buyers and suppliers trading securely and compliantly
- Interoperable, buy all or build your own integrated solution
- Encourage SME and local business engagement
Pricing
£15,000 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
5 2 2 9 6 6 3 4 0 7 8 1 4 1 9
Contact
Elcom Systems Ltd
Simon Holmyard
Telephone: 020 3920 8054
Email: sales@elcom.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- None known
- System requirements
- Reasonably up to date Browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Yes, help desk response is 8:30-5:30 Monday to Friday except English bank holidays.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Support is 24/7/365. This is standard with no additional cost in the normal case. We are happy to agree SLAs.
Support is by:
• service desk
• email
• phone
• onsite
Professional Services are as per our rate card.
Technical support is included as standard. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Multiple options for management implementation and if required change management. Implementation varies from customer to customer from a simple remote installation and training to onsite consultation, stock take, internal implementation team building and is therefore project managed according to the requirement.
Getting started includes full implementation, including interfaces to finance and legacy systems; onsite and remote support 24/7; onsite training, train the trainer, user documentation, and brokering relationships with existing users for sharing best practice.
Implementation also includes mirroring organisational hierarchy, finance codes, etc.
Comprehensive training is provided for local system administrators. This training is designed to help customers become self-sufficient in use of the service. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- At close of contract, users advise the format in which they wish to receive their data and we provide it for them as required.
- End-of-contract process
- Provision of user data in requested format is included as standard; any transformation of the data is likely to be a chargeable professional service.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
For Smart Phones, UI and functionality are configured for the format and restricted to common actions.
Full functionality is available on tablets. - Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- Yes
- What users can and can't do using the API
- Elcom uses SOAP and RESTful APIs as required and has extensive knowledge and experience of developing and managing APIs across multiple platforms and systems.
- API documentation
- No
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- The service can be branded. The service can also be integrated into third-party systems. Certain configurations are allowed to set up and manage workflows, permissions and authorities within solutions.
Scaling
- Independence of resources
-
All customers have their own sites which are separate from other customers. All infrastructure components are monitored constantly for performance and availability and all customers are load balanced across multiple infrastructure components. In the event of an issue systems can be isolated if necessary.
Server capacity as a whole is provided on the basis of regular reviews of load and trends in user activity.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
-volume of transactions
-value of transactions
-transactions by type
-transactions by user, budget code, product classification, etc.
-full audit trail of all activities
-service up time
All by user-defined period - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Other
- Other data at rest protection approach
- Data at rest is encrypted on a SAN device in the data center
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Elcom exports data to users in a specified format, for example into a data warehouse, or through flat file transfer, including SFTP transfer.
- Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
- MS Excel
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Please see Service Definition Document for full details of SLAs
- Approach to resilience
- Backup, disaster recovery and resilience plans and measures are in place. Details are available on request.
- Outage reporting
- Email alerts and/or telephone calls to impacted customers
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- No one, including ELCOM staff, has access to any part of the system without a username and password. All access is logged and a full audit trail is kept. ELCOM are currently developing a MFA solution for our next software release.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- SN Registars (Holdings) Limited
- ISO/IEC 27001 accreditation date
- 04/04/2022
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- SAS 70 Level II (Data Centre)
- ISO 27001:2013
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Elcom has a written security policy.
Security roles are defined and allocated to specific individuals. Responsibilities include firewalls and access security as well as the network.
A security incident is 'any breach of security on the Elcom infrastructure which may potentially lead to the disclosure of client data'. Logs are monitored and reviewed and incidents, or potential incidents, are reported and investigated immediately. The team works directly to the VP of IT who is a member of the management team reporting directly to the Chairman and CEO.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
All elements of the service are routinely monitored against emergent security threats and vulnerabilities. This includes potential future releases and features being brought into point releases.
Assessment is by internal review and third-party external quality control testing before changed or new elements are handed over to customers to complete there own testing.
All changes go through a change control process and follow the QA/Test/Production path for deployment.
Post go-live, annual penetration tests reconfirm security. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Monitoring and assessment is continuous. Our aim is to deploy patches or counter-measures before potential threats become real.
We work closely with datacentre providers, network managers and industry partners who advise of potential threats as they are identified.
Annual Penetration tests are performed annually by qualified Third party vendors. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Proactive monitoring, alerting and assessment of potential issues is a continuous process. Our aim is to mitigate potential compromises before they become real. This also includes working with local auditors if requested. We work closely with datacentre providers, network managers and industry partners who advise of potential threats as they are identified. Our team subscribe to industry alerts such as cert.gov.uk.
All potential compromises are dealt with as a matter of urgency, requiring immediate assessment then mitigation as appropriate. - Incident management type
- Supplier-defined controls
- Incident management approach
-
Incident management is agreed with customers at set up. In the normal case, incidents are reported via a named person in the customer organisation to the Elcom service help desk. Usually reports are by email or phone call and logged immediately on the help desk system.
Customers can have access to the system to validate the incident is properly recorded and track progress to resolution.
Reporting is either through the help desk system or, if the customer wishes, separate incident reports for each incident.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Scottish Wide Area Network (SWAN)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
At Elcom, we are cutting carbon emissions and building back a greener environment by placing a high emphasis on environmental practices that reduce consumption of natural resources and create less waste.
The top 5 actions that Elcom continues to focus on to tackle the global climate emergency are; Plan for Change, Energy Saving, Transport, Supply Chain and Waste.
A Carbon Reduction Plan is available on our website.
We have also been focused on creating a positive environmental impact by helping our customers reduce their carbon footprint.Tackling economic inequality
At Elcom, we create a social impact by cultivating a collaborative, diverse and transparent culture where all our customers, suppliers and employees thrive.
Elcom recognises that discrimination, harassment, and victimisation is unacceptable, and it is in its own best interest, as well as the interest of its employees, to utilise the skills of the total workforce.
As a Living Wage Employer, we believe it will bring long-term investment in our people and our talent. Not only because is the right thing to do but because it also has a positive impact on the business - increases motivation and retention rates for employees.Equal opportunity
It is the aim of the organisation is to be an equal opportunities employer.
Elcom commits itself to promote and develop equal opportunities and will keep under review its policies, procedures and practices to ensure that they accord with the principles of equal opportunities and are consistently applied.
Pricing
- Price
- £15,000 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Discussed on a case by case basis.