DATAGRAPHIC LIMITED

DATAGRAPHIC ONLINE PAYSLIPS: EPAYSLIPS

Epay is a secure online portal automating the distribution of Epayslips.
Integrating with existing payroll data to provide secure online or printed Payslips, P60s, P45s/P11ds and Pension/HR related documents. Epay is intuitive, fully mobile compatible and available on any internet-enabled device. It’s easy to set up with no licence fees.

Features

• Secure system, CST pen tested, GDPR Compliant
• Hosted by an auditable UK ISO270001/Cyber Essentials + organisation
• Integrates with existing payroll systems, data in any format
• Fully branded to the buyer with customisable look and feel
• Mobile intuitive, automatically scales to any device
• Quick onboarding process and self-service password management for employees
• Free company documentation uploader (for handbooks and policies)
• HTML and PDF document options available
• Single sign on and Multi-factor authentication options available
• Access 24/7 for an unlimited number of users

Benefits

• Instant delivery of online documents with real time notifications
• No more printing or postage costs
• IT Light, no software changes needed to buyers’ systems
• Pay-as-you-go pricing, only pay for what you upload
• Audit history of pay documents reduces queries into payroll
• Easy re-prints and downloads of historical pay documents
• Employees can access from any internet enabled device 24/7
• High speed data import function, documents released in minutes
• Restricted department/team permissions to access employee payroll data
• Two-way communication options via interactive forms and messages

£0.05 to £0.12 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gking@datagraphic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

523019716864525

Contact

Glyn King
01246 543000
gking@datagraphic.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Epay provides an online payslip service extension to any existing payroll software: Zellis, Oracle, SAP, Sage, Iris, Star, Payrite etc.; Integration with HR web applications is also possible via SSO. ; Epay does not need any prerequisite payroll software to work, it can be offered as a standalone web service.
• Cloud deployment model: Private cloud
• Service constraints: Epay is web based so the payroll team and employees simply need a device with internet connection and a compliant browser to access.
• System requirements: Only system requirement is internet access and a compliant web-browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Average ticket response time is within 2 hours during business hours and the same for weekends. Out of hours and weekend support and can be provided at an additional cost, which is detailed in the attached SFIA card.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Zendesk Chat which has been fully tested as part of the WCAG 2.1 AA accreditation
• Onsite support: Onsite support
• Support levels: You will be provided with a dedicated technical account manager who will be responsible for ongoing support and maintenance service updates. All support is provided by an experienced, UK-based team. In addition, a service support desk is manned at Datagraphic between 8.00 a.m. to 6.00 pm. Monday to Friday at no additional cost. Our average response time for support calls is under one hour and our average response time for email support requests is 2 hours. ; Datagraphic will publish a list of key contacts as part of Service Level documentation and detail roles and responsibilities within the support structure. This list will provide primary and secondary contacts in addition to escalation and out-of-hours/emergency contact details. ; If additional support is required, this can be provided at an additional cost as part of a bespoke support package.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Epay software is designed to be intuitive and easy to use, so minimal training is usually required. ; Online demos and training sessions are available via Teams or video content, with onsite support provided as appropriate. We have found that workshop sessions and train-the-trainer sessions where users all feel involved, help to promote a positive experience and increase uptake of the new system.; User guides, employee videos, printed collateral and general communication resources are provided as standard at the implementation stage to ensure that all users become fully familiar with the application before going live. We can also assist in the production of marketing or communication materials to help with the rollout of the Epay product to your employees.; During the implementation phase, we provide a full project plan and transition timetable along with scheduled user testing documentation to ensure all stakeholders are kept up to date with onboarding processes.; Additional support is available in the first few weeks of post-go-live to ensure a smooth transition for users who have just started using the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Datagraphic comply fully with the GDPR’s right to data portability. ; To extract data at the end of the contract, Datagraphic will always work closely with Data Controllers to supply their data back to them, when required, in an appropriate and mutually acceptable format. This will be handled in coordination with the technical account manager.; Datagraphic specialise in Data transformation and manipulation. This speciality lies at the heart of our ability to provide secure multimedia / format communication solutions. ; Datagraphic pride themselves on their ability to interpret and represent data in a multitude of formats.; As such Datagraphic are able to provide assurances that respective data can always be returned, when required in a format as required by a Data Controller.
• End-of-contract process: The secure return of any Client data and the disposal of data that is not required is included in the price.; Through a dedicated single point of contact, Datagraphic work closely with Clients from the initial transfer meeting.; The transfer plan will cover the following areas in respect of both parties;; • The allocation of personnel to assist in the transition of services; • Reporting channels; • Liaison between Datagraphic and new provider; • Responsibilities for approval of transfer project documentation; • Escalation procedures; In addition, both parties will agree that the transfer plan shall cover each party’s responsibilities for the provision of services;; • Up to and on the termination date; • During any parallel provision of services; • During the hand back period after the termination date; Responsibilities and obligations during transfer of;; • Operational documents, including customer records, artwork and addresses; • Purchasable relevant surplus stock.; Datagraphic advise clients of the status throughout the process until the transfer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Epay is screen adaptive to so it switches between the standard desktop view and a mobile intuitive version for mobiles and tablets. The mobile intuitive version has all of the same functionality as the desktop version but its design features enable users on their phone or tablet to interact in an easier way for their screen size e.g. scroll feature between dashboard options, burger menu, badge notifications.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: If requested, an Epay API can be made available to customer super admins. The API allows users to post payroll document data into the system.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Epay user interface is customisable as standard and the look and feel can be branded to the customer identity through logo and background images. Layout is fixed but text within certain key pages is configurable as is the content of email notifications and the portal subdomain. Customers can also choose which ‘widgets’ to display on the employee dashboard. Business logic and data format/importers are always defined per customer. The PDF payslips can also be completely customised and the above is all defined at set up stage.; Editor tools are provided to allow administrators to customise pages such as useful info, contact us and messages (if required messages can be target per pay group). Additionally, administrators can publish generic PDF documents, such as handbooks, to the company documents area of the employee portal. ; The out-of-the-box product is designed to be highly configurable to enable organisations to present a recognisable and trusted interface for employees to use.

Scaling

• Independence of resources: The infrastructure has been designed to support both SME’s (with less than 100 users) and cater for businesses within excess of 100,000 users. Servers are closely monitored throughout the monthly pay cycle via our automated software, which triggers alerts to the technical services team in the event that thresholds for memory, processing speed and response times are exceeded. In the event of business growth our hosting provider allows us to increase both bandwidth and memory usage with minimal notice ensuring we can respond rapidly to change.

Analytics

• Service usage metrics: Yes
• Metrics types: Super administrators have access to standard usage reports showing real time login activity by employee, these are available for interrogation at any time through the Epay interface. Common reports include active and inactive users lists, user email lists, print preferences and password reset request logs. These can be exported as excel files if required for further analysis.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Physical access strictly controlled. Proximity-based access control system in operation. Staff access levels are role-based and granted on principal of least privilege. • Variety of encryption methods used based appropriateness of each relevant to situation. • Database fields for web-facing systems are encrypted, where feasible. • Company laptops & phones encrypted at system level, removing the risk of loss of confidentiality from lost or stolen laptops. • Anti-Virus/Anti-Malware software in place throughout • Heavily restricted Internet access. Only Business required and approved websites from our production networks. • Vulnerable endpoints, USB, CDs and Wi-Fi etc, are disabled through software.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Employees may export their data by downloading PDF output of payroll documents, forms and company documents (such as handbooks or policies). ; Payroll data that has been uploaded to the services by the client can also be exported in the original file format by users with the appropriate permissions (admins).; If required administrators can also export standard and bespoke report data in XLS format.
• Data export formats: Other
• Other data export formats:
  • PDF
  • XLS
  • Same format as original file input
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • TXT
  • EXCEL
  • RTF
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: E-pay is available 24/7/365 days of the year on dedicated servers with a 99.7% uptime SLA. Users are always pre-notified of any down-time and we can agree service credits in the unlikely event of not meeting guaranteed levels of availability.
• Approach to resilience: Epay:; The Epay Data Centre is ISO 27001-2022 accredited. The building is designed around Tier-3 data centre standards. Physical security measures include palisade fencing, external/internal CCTV, 24/7 security, access control system and biometric mantrap entry system. Secure areas limited to authorised staff through access control system.; Epay Business Continuity:; Data is recoverable on a per customer (web application) basis and all servers receive a full backup, restore and business continuity recovery service. Backups are taken twice daily, and on a weekly, monthly and yearly basis allowing for minimal data loss in any disaster recovery situation. In the case of data loss or complete server failure we make sure that all relevant files and folders are restored. Backups are encrypted to AES 256 bit standard.; Epay Disaster Recovery:; We can offer an off-site (Geographically separated) Disaster recover option. If this option is selected, The Client’s Epay Database will be backed up every 24 hrs and sent via SFTP To Datagraphic Rugby. A dedicated virtual machine would be configured to provide geographically separated disaster recovery service.; This additional option would be provided with the following Recovery Point Objective (RPO) and Recovery Time Objectives (RTO):; RPO = 24 hrs RPO = 48 hrs
• Outage reporting: Email alerts are sent prior to any scheduled downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Users can login to Epay directly using supplied username and password and either 3 security questions or an authenticator token (as part of Multi-Factor Authentication).; We also offer SAML IDP and SP single sign on. ; Standard Users (employees) can only access documents attached to their account; documents are attached based on a unique identifier within each document. ; Admin roles are given to buyer staff in appropriate positions of authority and can shadow all, or a subsection of, Standard User (employee) accounts. Administrator permissions can also include uploading of data to generate employee documents and control of the messaging tool.
• Access restrictions in management interfaces and support channels: We aim to disable all non-essential services on web facing systems.; Internet facing application servers are configured on a standard build. This is a ‘hardened’ build that has undergone penetration testing and security review.; • Default passwords for system accounts are changed ; • Default system accounts are disabled where possible; ; Default passwords for all hardware such as routers, firewalls and switches are changed
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: All user Internet connectivity with Epay is encrypted via https using SHA2 certificates; ; Server administration (SSH port 22) is limited to requests originating from Datagraphic’s Public IP ranges.; ; All server system admin access is restricted to unique logons based on Datagraphic’s originating IP Address.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 11/05/2006
• What the ISO/IEC 27001 doesn’t cover: Datagraphic is certified to the latest ISO 27001:2022 standard. An ISO 27001 certification has been held by Datagraphic every year since 2006. ; The entire business is within the scope of the certification. The certificate is awarded by a UKAS approved accreditation body. ; Datagraphic’s ISO 27001 reference number is: 2992.; At the heart of ISO 27001 lies the requirement for holistic Risk Assessment. ; Based on Risk Assessments, controls have been implemented to reduce and mitigate risks associated with threats to the Confidentiality, Integrity and Availability of Information processing facilities.; • Confidentiality - ensuring that access to information is appropriately authorised; • Integrity - safeguarding the accuracy and completeness of information and processing methods; • Availability - ensuring that authorised users have access to information when they need it
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • UK Pay Standard 55
  • ISO 9001:2015
  • ISO 14001:2015
  • Xerox Premier Partner
  • NHS IG Toolkit
  • ISO 50001:2018
  • ISO 22301:2019
  • ISO 45001:2018
  • ISO 50001:2018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our sites are developed to banking standards with all document data being processed, printed and hosted at secure UK ISO27001-2022 accredited facilities. The minute-critical documents we send include sensitive personal and financial data, requiring robust and secure processes and infrastructure. ; ; The information security policies and processes we follow include ISO 27001-2022 audited security policies including (but not limited to): Information Security Policy, Physical Security & Asset Management Policy, Information Security Training and Awareness Policy, GDPR & Data Protection Policy, Compliance Statement, Business Continuity and Disaster Recovery Policy, Secure Systems Engineering Principals Policy, Recruitment and Screening Policies and organisational structure.; ; All Datagraphic employees are required to annually sign non-disclosure and confidentially agreements along with the Information Security Policy. This is done alongside Information Security Training to acquaint staff with company policies, their responsibilities relative to them and any security procedures relevant to their work. Employees are trained on our detailed incident management process and told to report any potential or suspected security events or suspected security weaknesses to the CISO or their line manager. ; ; Clients are also given a copy of our reporting structure as part of the standard onboarding process with descriptions of event classification, escalation protocol and contact details.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change requests are recorded and reviewed by the relevant expert authorities and Business Process owners before, if appropriate being implemented. Risk Management, Back Out or Change Reversal plans are always considered before implementation of significant change requests.; We carefully choose when to implement change and how to then test that change has been successful. Our aim is to minimise disruption to our services when implementing change.; Change and version control mechanisms are in place and provided by a concurrent versioning system or “source safe”. This enables branching and concurrent development to occur in an efficient and safe manner.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CST (Continuous Security Testing) is performed against Datagraphic’s entire internet facing digital estate. As opposed to a one-off assessment, CST is a continuous assessment of Datagraphic’s online assets. Regular vulnerability scanning is essential to maintaining a strong security posture.; ; Results are collated, and fixes prioritised by our Information Security function, prior to implementation by development teams. We then retest to ensure remediation.; ; Patches applied ASAP during set operational hours, with appropriate technical staff available to support implementation.; ; Datagraphic are informed of High vulnerabilities as a priority by our dedicated security experts. Lower impact vulnerabilities are supplied through a monthly report.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: To identify potential compromises, CST (Continuous Security Testing) is performed against Datagraphic’s entire internet facing digital estate. As opposed to a one-off assessment, CST is a continuous assessment of Datagraphic’s online assets, which is essential to maintaining a strong security posture.; ; When responding, results are collated, and fixes prioritised by our Information Security function, prior to implementation by development teams. We then retest to ensure remediation.; ; Patches are applied ASAP to incidents during set operational hours, with appropriate technical staff available to support implementation.; ; User account activity is monitored, abnormal activity is flagged and reviewed by our Information Security team.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes for common events, and our Incident Management process includes:; • Contact Data-Controller: Communicate incident details to customer without delay.; • Breach Remediation: Implement suitable protective controls.; • Residual Risk Evaluation: Review controls implemented for potential residual risk.; • Contact 3rd Party Specialist: Depending on nature of breach, it may be necessary to involve 3rd Party Specialist Information Security consultants (in consultation with affected parties).; ; Users can contact their Account Manager, to report a potential or suspected breach, our CISO will be made aware.; ; An incident report will be completed and made available to the affected parties.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Datagraphic is committed to environmental sustainability and strives to achieve net-zero greenhouse gas (GHG) emissions in our operations. Our near-term, long-term and net-zero targets have been approved and validated by SBTi, and our initiatives align with the UN SDGs. ; As a signatory to the Climate Pledge, we are committed to net-zero across our value chain by 2040.; We proactively communicate our climate action approach with staff, suppliers, clients, and communities, which focuses on environmental protection and improvement strategies across energy, waste, transport, and materials. ; Our production centre is carbon-neutral through rigorous carbon reduction measures and offsetting residual emissions. 557 solar panels installed at the centre generate enough renewable energy to power our entire printing and mailing operation during strong daylight without drawing from non-renewable sources. ; We annually publish a Carbon Reduction Plan—measured against the GHG protocol—and are dedicated to energy conservation, guided by ISO 50001 and ISO 14001 certifications. We offset any residual emissions through Climate Impact Partners, supporting global initiatives on health and deforestation reduction. ; Sustainability is embedded in our culture, and we are passionate about decarbonisation and sustainable practices.; Underpinning this cultural influence is a Social Impact Strategy (SIS) built on four Environmental, Social and Governance (ESG) pillars, of which the Planet is one. The SIS details our environmental commitments in a clear plan communicated with all stakeholders, who are encouraged to add their support to benefit people and the planet.; To extend our sustainability stance into our supply chain, we identify suppliers who prioritise decarbonisation. This involves conducting assessments and due diligence to evaluate suppliers’ environmental initiatives, certifications, and practices. Collaborating with suppliers committed to sustainability aligns with our goal of minimising our carbon footprint throughout the supply chain.

  Covid-19 recovery

  Epay supports organisations to manage and recover from the impacts of COVID 19, where new ways of working replace traditional office-based processes that are no longer as effective for today’s remote workforce. ; Payroll teams have a legal obligation to provide employees with a payslip on or before their pay day. During COVID-19 this became a fragmented and expensive task for organisations, that didn’t have access to the internal equipment and systems traditionally used to print and post or to hand deliver payslips. Many teams were forced to create ‘work around’ solutions that required some level of compromise on data security and the pace of delivery. ; Post COVID-19, employees continue to work flexibly from varying locations, and Datagraphic’s secure cloud-based portal, Epay, offers the secure and streamline long-term solution teams need to seamlessly distribute digital and printed payroll documents anytime, anywhere. ; Epay removes manual and repetitive tasks to rapidly and accurately get critical documents from the desktops of payroll teams to the doormat or device of employees or pensioners. Epay is provided as Software-as-a-Service (SaaS) technology that’s accessible and doesn’t restrict service delivery to one physical location.; Payroll teams simply upload their files into Epay, where they are split for printing and digital distribution, before Datagraphic’s team goes to work delivering the required output.; Centralising production with Datagraphic results in flexible capacity at controllable costs to help payroll teams process information faster.; Epay delivers instant paperless working and productivity improvements for payroll teams. Plus, it significantly lower document processing costs. ; Employees gain access to all their payroll documents in one place, that’s available 24/7.

  Equal opportunity

  To tackle pay inequality and support financial wellbeing in the workforce, all Datagraphic employees receive the Real Living Wage or higher and we have no zero-hours contracts. ; We are the only supplier in our sector certified as a Real Living Wage and Living Hours employer. Datagraphic is proud to say we were the first in our industry to support employees as a Living Hours employer and continue to do so. ; We believe strongly in delivering fair workplace practices for employees; this includes but is not limited to the following:; • Mental Health Champions qualified to L2 Mental Health First Aiders; • Employees are contracted for over 16 hours as a Real Living Hours employer; • Employee training and professional development processes are in place; • The is a flexible working policy accessible to all employees; We take action to identify and manage the risks of modern slavery in contract delivery, including in the supply chain.; Datagraphic is not required to comply with Section 54 of the Modern Slavery Act 2015. Still, as an SME committed to responsible business practices, we take this matter seriously. Therefore, we publish a statement on our website in accordance with the Modern Slavery Act 2015.; We condemn all forms of modern slavery, including forced labour, human trafficking, and child labour. We are dedicated to ensuring that our operations, supply chain, and business relationships are free from unethical practices.; All employees, contractors, suppliers, and partners are responsible for adhering to our Anti-slavery and Human Trafficking statement. Our senior management is committed to providing leadership, resources, and support to ensure compliance and continuous improvement.; We conduct due diligence to identify and assess potential risks of modern slavery within our operations and supply chain. This includes evaluating our suppliers’ practices and ensuring they align with our values.

  Wellbeing

  Datagraphic takes action to support the health and wellbeing of its workforce, including physical and mental health. ; We have a comprehensive multidimensional wellbeing programme provided by BHSF, which all staff members, including those working for Datagraphic on client contracts, have access to. ; We pay into a BHSF healthcare plan, which all employees are automatically enrolled into as bronze members. This plan provides help with physical health services such as dentist or optician appointments or private physiotherapy. It allows staff to seek professional help and claim back the cost of everyday healthcare when it may be beyond their budget.; Staff can also access BHSF Connect, a service that offers 24/7 access to a GP, counselling, health and wellbeing guidance, gym membership discounts and more. So, whether it’s emotional, financial and legal advice or mental health support, staff can access specialists instantly.; We influence staff, suppliers, clients, and communities through contract delivery to support health and wellbeing, including physical and mental health. Our initiatives include linking into national mental health campaigns run by organisations like the Samaritans to raise awareness by sharing information through talks, newsletters and posters, supporting physical wellbeing with Datagraphic step challenges, and promoting more walking within our teams.

Pricing

• Price: £0.05 to £0.12 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gking@datagraphic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.