DIEGESIS LIMITED

Policy Monitor

The platform automatically creates, schedules and tracks required compliance and security activities, breaking requirements into clear tasks and recording an audit trail for assessment. Integrated services like vulnerability scanning, automatic remediation, backup as a service and interactive compliance training strengthen security posture and further automate monitoring and evidence collection processes

Features

• Enables you to establish best cybersecurity practices through simple workflows
• Pre-loaded boiler plate policy available with easy implementation through workflows
• Generate regular and ad-hoc incidents to trigger response workflows
• Real-time data load from third party technology APIs
• Demonstrate compliance with real-time dashboard and audit trail
• CyberEssentials, IASME, HIPPA, NIST CSF & CIS-8 templates pre-loaded
• Qualys vulnerability scanning available as a paid add-on
• Access to our training video library
• Currently available in English (EN/US), Arabic, French and Spanish
• Can be white-labelled to reflect your company's branding

Benefits

• Fast and easy onboarding
• Simple to use and manage, saving time and reducing complexity
• Affordable and scalable
• At-a-glance dashboards with full cyber security status overview
• Incorporates government and industry standards to ensure compliance and security
• Tracks tasks over time with clear progress and status reporting
• Provides guidance throughout the entire cyber compliance and assessment journey
• Available in multiple languages including French, Spanish and Arabic
• Policy Monitor is a flexible product with SME pricing options

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@diegesis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

523101081854079

Contact

Nicholas Denning
07710 338072
sales@diegesis.co.uk

About the service

• Service categories:
  • Applications
    • Content workflow and management
      • Content services
        • Content Sharing and Collaboration Applications
      • Document
        • Document
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Policy Monitor extends features from other solutions for additional (optional) in-app functionality, such as LearnDash (for bespoke cybersecurity training content) and Qualys (to provide vulnerability scanning capabilities). We provide cyber security advisory and certification services to help organisations achieve CE/CE+ also integrate with the Pervade OpAudit solution submit CE/IASME assessments.
• Cloud deployment model: Public cloud
• Service constraints: Periodically we shutdown the service to perform upgrades. These are communicated well in advance. Support is UK working hours. We are not aware of any material constraints not covered elsewhere in this document (for example browser support) and that this solution is a subscription services provided on the AWS cloud only, within an EC2 environment.
• System requirements:
  • Supported Browsers: Latest Chrome, Edge, Firefox, or Safari versions.
  • Qualys service requires installing the Qualys cloud agent.

User support

• Email or online ticketing support: Yes
• Support response times: We will respond to all call within 4 hours during the working day and to urgent issues within 2 hours on a best endeavours basis. Out of working hours we will respond to P1 on a best endeavours basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: There is a single support offering for users of the core product. Internally this comprises level 1, responding to user enquiries of the system in normal operation; level 2, addressing issue investigation; and level 3, addressing bugs identified through level 1 or level 2 support. The primary mechanism for providing support is through an Atlassian support desk instance. Our solution is extensible. We can develop and load new controls, policies and governance standards. We accept customer enhancement requests, will review these, add appropriate requests to our product roadmap and roll them out within our normal release cycle. General product enhancements we may do at no cost, customer specific capability we may charge for by agreement. The primary on-site support we provide is in the form of additional consulting services related to: 1. Developing and implementing a cyber security policy using our product. 2. Gathering customer information to populate the system. 3. Deploying and integrating third party products. Costs would be between £800/day and £1400/day depending on the level of expertise required. Any customer taking additional professional services would have a named account manager and every effort would be made to assign a named technical engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our objective is that the service is sufficiently simple for users to adopt without mandatory support from us. As our focus is on SME organisations who are not sophisticated technologists, many users though are unfamiliar with cyber security and with general system administration, so need help in the business aspects of service usage. We have a clear designated onboarding process to the service to help clients get started with no manual intervention. We provide online training workshops to clients on how to use the service, for no extra cost when required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Accessible through help pages and on our web site.
• End-of-contract data extraction: We have a utility which enables users to extract their data in the form of text files which are re-loadable into another instance of the service at a later date. The structure mirrors the underlying data structures of the database which are documented.
• End-of-contract process: At the end of the contract all users (save a single system administrator) have their access terminated, with the organisational account disabled. Organisational data is purged from our database upon request. Billing is suspended. the system administrator has a grace period to remove their data from the system if required. The system administrator may initiate a purge of their data from the system. After a period no shorter than six months an organisations data will be extracted, archived and purged from the production system. The archive will be deleted after a year or when requested by the organisation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The service is accessed via the browser as previously identified. There is a service API which allows integration by applications able to invoke that interface.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: The service is accessed via the browser as previously identified. There is a service API which allows integration by applications able to invoke that interface.
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: Currently the API is not public and we do not allow external uncontrolled access through this API. The purpose of the API is to facilitate integration with third party technology products that generate data relevant to the platform. Specifically we have in mind asset data such as the identification of an asset, details of its configuration and the identification of vulnerabilities and other threats located on that asset. We are currently decoupling the API from the main application to make it more generic, to facilitate a single API into the product behind an integration and transformation hub within which data from different products can be enriched and transformed before being injected into the system.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service enables security policies to be modified, workflows that implement those security policies to be changed, and tasks that make up workflows to be added, modified, or removed. Users can also customise the displayed language throughout the application. Organisations who wish to partner with us can request a bespoke version of the application that features custom branding and whitelabelling, which can be used to onboard other organisations (who will then be directed to this customised application rather than the base interface). This is handled on a request-basis only.

Scaling

• Independence of resources: We cannot guarantee this because the service runs on a shared AWS platform which therefore has at any one time a set level of compute resource. However because the service runs on AWS, we monitor the resource consumed, receive alerts if resource limits are crossed and can increase the level of resource applied by appropriately increasing the number of application servers running. We have carefully designed the database to minimise the risk of any user locking another, and specifically to ensure that users in different organisations cannot impact through locking users in other organisations accessing a different data set.

Analytics

• Service usage metrics: Yes
• Metrics types: Every service invoked by a user is logged and these audit logs can be inspected by system administrators. From these logs administrators can determine system usage. If there was demand we could configure analysis of these metrics via the dashboard displaying KPI's.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data export can be requested via our support portal . A log entry is held of the export.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • Word
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF
  • Word
  • Vendor specific formats consistent with integrations
  • Any BLOB format where stored as a "document"

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We don't guarantee availability or specific service levels and therefore do not provide a refund if a service is not available. When we have planned outages of the service for software upgrade, they take place out of business hours following advanced notice. In the event of unplanned outages, we have the instances and networking configuration in AWS/YAML files. This allows us to vertically extend our instances quickly if the system comes under load, or rebuild the whole environment within 3 hours in the event of a catastrophic failure. To ensure minimal data loss in the event of data corruption, we also take daily backups of the database which we can restore to rapidly
• Approach to resilience: Our UK service is provided within the AWS London data centre, and we follow industry best practices for provisioning secure resources on the cloud through AWS. We store daily database backups on AWS S3 encrypted storage to ensure minimal data loss in the event of data corruption. We also utilise CloudWatch alarms in order to identify potential incidents before they cause outage.
• Outage reporting: We provide a public dashboard which we start up if there is an outage. We publish by email planned future outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: On a user-facing level, the service defines four access levels: standard user, organisation manager, system admin and Partner. Access to sensitive data is confined to system admins. Organisations can only access their own organisational data. There is a fifth "superuser" access level that is restricted for by users. SSH access is managed via a secured gateway secured through a PKI system. SSH access is also restricted via IP address whitelisting. Access to the AWS console is strictly restricted (following the principle of least privilege), and is protected by TFA.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: We comply with the following standards: Cyber Essentials, Cyber Essentials Plus, IASME Cyber Assurance Level 1, and IASME Cyber Assurance Level 2. We use our own service to implement these policies and monitor compliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All the components of our service are software components running as cloud resource across various AWS-supplied services. All build procedures are defined within YAML templates to ensure a consistent, repeatable, identical build and configuration. All changes are reviewed by our in-house AWS specialist. Prior to deployment, all software development takes place within our Atlassian/Jira/Bitbucket environment. Changes are defined, reviewed, implemented, and tested to ensure standards are strictly adhered to. We use Bitbucket Premium giving MFA protection, enforced code reviews and mandatory testing prior to merging to enhance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We use Qualys to regularly scan our internal development network, our production network, our AWS product networks, and all company workstations. Any detected vulnerabilities are assessed against CVSS criteria, prioritised, and patched at the earliest opportunity within a defined order of priority. We have an RMM agent deployed to all laptops as a secondary layer providing asset monitoring and automatic patch management. We apply all patches on a weekly basis to all development and production machines.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We monitor system load and performance using the AWS console. We monitor user activity by analysing the user service access logs and looking for strange and inconsistent usage such as excessive operations of a particular type. Where possible, we deploy vulnerability scanning agents and RMM agents for real-time monitoring of potential compromises. We also conduct a weekly network scan for systems to which these agents cannot be deployed. We schedule annual penetration testing. All incidents are responded to at the earliest opportunity. We comply with the following standards: CE, CE Plus, IASME Cyber Assurance L1, and IASME Cyber Assurance L2.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: We have a predefined incident management policy and specified general workflows for managing incidents. We have specific processes for common/well-defined incidents. Users can report incidents by raising an alert through our company solution or internal help desk. All workflows related to an incident are recorded in the system and can be reported upon. Incident reports are generated on a case-by-case basis and shared with relevant personnel on a need-to-know basis.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: When an organisation registers the user registering has full use of all system functionality but additional users are not able to login. Access is provided either when the direct debit mandate triggered by submission of the first invoice is confirmed, or when authorisation enabled by the support desk.
• Link to free trial: https://www.cybersecuritypolicymonitor.co.uk/register

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 7%
• Between £500,001 and £1,000,000: 9%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 9BB2F907-69BB-4B1F-AEA1-0ACDD74126B8
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 77A015D2-5342-4849-A70F-2B47F7B73311
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@diegesis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.