Fulcrum Digital UK Ltd

FulcrumOne Student Engagement Platform

FulcrumOne is a low-code platform comprised of over 130 cross-industry and industry-specific components and API’s, ready to be deployed instantly. Our Student Engagement app (iOS, Android and Web) built using FulcrumOne integrates with the university's IT landscape, providing ease of access to student services, and improving student engagement.

Features

• Assessment and Roadmap to adopt business requirements
• Modern UI/UX to deliver best in class student engagement
• Secured integration with other student services
• Integrated with Azure AD or with choice of IDP provider
• Digitization and navigation of indoor campus maps
• Accessibility Testing Services for WCAG 2.1 AA standard
• NLP based assistive GenAI Chatbot
• Timetable management and access to VLE services
• Integrated with Library and other facilities management system
• Event registrations and User profile management

Benefits

• Configurable and customizable to meet your branding guidelines
• Adaptors to integrate with common student applications
• Real time data analytics, and app usage reports
• Supports push and automated notifications
• Unified platform to deliver student support services
• Enables faster development and roll out of new features
• 100% Cloud based, deployed in the customer's cloud environment
• Supports SSO, using OAuth 2.0
• Improves student engagement with real-time analytics support
• Accessible to academic staff

£400 to £1,150 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukrfp@fulcrumww.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

523310773449084

Contact

Costanza Calajo
07469209397
ukrfp@fulcrumww.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We have developed multiple integrations and adaptors to integrate the engagement app with multiple applications, like Timetable, VLE, Library systems, etc. It also have an Indoor Campus Navigation feature which can be integrated to the facilities management system.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: As the engagement app is a platform and integrates with many other existing IT applications at the university, the data requirements are dependent on the availability of these applications. If the underlying application has any fault, the engagement will not be able to provide the relevant information.
• System requirements:
  • Access through secured VPN
  • Access and authorization to connect to the IDP service
  • Availability of the application data APIs and services to integrate

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response time will be agreed on case to case basis. We have a global command centre which operates 24 by 7. We ensure our customers are able to managed business continuity for which mutually agreed SLA's are defined for operations.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We have ensured to make best use of AI/ML technologies which include, use of speech to text AI services. We have invested in our own platforms to deliver assistive services.
• Onsite support: Yes, at extra cost
• Support levels: Depending upon the support requirements, the support team with a proven governance model will be deployed. Support levels depends upon the Priority of the support request. These priorities are general P1 to P4 with P1 having the utmost priority with response time of less than 10 mins and resolution time of less than 2 hours.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We have an established process for new customers. After a detailed understanding of the requirements, documentation, and sign-off, the configuration begins. The estimated timelines are aligned with the business requirements.; A staging and development environment are setup, after test sign off, a go-live is planned. The whole process is mutually agreed with customers.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The data remains in the customer environments and we don't control, save any data in our environment.
• End-of-contract process: A procedural hand-off is performed with a detailed documentation for transition.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We have options to make use of the PWA version of the engagement app. This can be access from the desktops which takes care of the auto-rendering of app to fit in the choice of supported browsers
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: No

Scaling

• Independence of resources: The overall deployment architecture uses the Azure AKS. This enables to have auto-scaling in place.

Analytics

• Service usage metrics: Yes
• Metrics types: The app usage includes metrics from Google Analytics or Azure Monitor
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: We have options to export selected data in excel, CSV.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The response times for severity 3 issues will be delayed, severity 1 and severity 2 will be addressed as per the standard SLAs
• Approach to resilience: Available on request
• Outage reporting: Email alerts, and cloud services health monitoring in Azure

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Using the native cloud service provider IAM tools.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IAS
• ISO/IEC 27001 accreditation date: 06/06/2020
• What the ISO/IEC 27001 doesn’t cover: Offshore delivery centre is only cover, all the other locations are not covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001-2019

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We are a Agile organization and have ingrained Agile practises in our operations. A proven change management process is in place, which is mutually agreed with our customers.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a 24 by 7, monitoring in place. Regular threat detection and proven security practices are in place. The solution is developed by complying with the OWASP vulnerability standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: By performing regular audits
• Incident management type: Supplier-defined controls
• Incident management approach: We have a dedicated Global Command Centre, operating 24 by 7, 365 days of the year, delivering robust incident management and resolution meeting the agreed SLAs with our customers

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  We adopt measures which aim to address systemic barriers, improve opportunities for all employees and contribute to a more equitable and sustainable economy. ; Some measures adopted by fulcrum are listed below :; •Ensuring a fair and transparent performance review process : A performance review is one of the best techniques for identifying improvement areas and taking conscious steps towards better performance. Performance is reviewed for each employee on a six monthly basis. It allows all employees to improve upon the areas which are highlighted during the feedback session. It also gives the employees an opportunity to formally address any concerns or support needs they have which they would like to bring to the managers attention and hence ensure continuous advancement and growth in their career. ; • Promotion of diversity and inclusion: Fulcrum has always created a workplace culture that values diversity and inclusion. This can be seen through our DE&I programmes like women in Tech and Women leadership development programmes. We create an inclusive environment by providing equal opportunities for career advancement and professional development for underrepresented groups.; • Continuous learning and growth is promoted by Fulcrum by offering education and training programmes through their dedicated learning and development team which ensures multiple trainings are conducted every month to meet departments/everyone's training needs. We also have a certification policy in place to support employees.; •Flexible working arrangements – Hybrid working arrangements are implemented in Fulcrum and this in turn provides the employees with great work life balance and opportunities to juggle work responsibilities with other commitments such as care giving or further education.; • Healthcare and wellness programmes : At Fulcrum all employees are offered private medical coverage to promote employee wellbeing. Our insurance coverage offers a range of wellness programmes such as mental health support services, discounted gym memberships.

  Equal opportunity

  At Fulcrum, we have an equal opportunities policy in place which showcases our dedication to fostering an inclusive and diverse workplace environment where all individuals are treated with dignity and respect. Our commitment to equal opportunities and non-discrimination extends across all facets of employment, from recruitment to termination. Our policy outlines our approach to ensuring fairness and equality for all employees, irrespective of their background, characteristics, or personal attributes. Through the implementation of this policy, we aim to create a workplace culture where diversity is celebrated, and every individual has the opportunity to thrive and succeed based on their abilities and contributions.

  Wellbeing

  FD provide the below measures for physical and mental health:; 1. Providing a healthy work environment with strict policies against harassment and discrimination; 2. Accept and implement mental health and wellbeing as part of our employee welfare programs; 3. Create a conducive work culture; 4. Focus on preventive measures at an org level; 5. Using technology to track data and work on preventive measures; 6. Helping with treatment of issues; 7. Empathy is practiced as a part and parcel of leadership behavior; measures that we take at an org level are:; ; • Creating awareness by way organizing online workshops/seminars every week on physical, and mental health and wellbeing, on different aspects of health. Along with those preventive measures like stress management, yoga, how to maintain work -life balance with the respective experts in those fields.; • Registered with medical practice service providers, Doctors online 24/7.; • Stress busting programs/interventions like games/exercises/fun events conducted at least once a week by the HR teams; • Sessions on investment, financial asset management, retirement & beyond ; • Discussions/sessions/mailers by leaders on effects of remote working and how to manage the effects of it; • Personal video counselling sessions with trained psychologists for employees and their family members ; • Trekking, mini-marathons, walkathons, cyclothons, stepathons, sports & games and arranged as a part of fitness week/month at a global level to encourage health and fitness; • Gym membership reimbursements to encourage fitness and health ; • Medical insurances for all employees and care providers who would help them and their families during any ailments, including hospitalization ; • 2 weeks of paid leave as a policy for serious health ailments if they have no paid PTO’s available; • Leave donation policy facilitated for employees with major heath conditions which require extended treatment/hospitalization.

Pricing

• Price: £400 to £1,150 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukrfp@fulcrumww.com. Tell them what format you need. It will help if you say what assistive technology you use.