FuseMail

Security Awareness Training

We provide Security Awareness and Compliance eLearning training solutions that include: Security First Solutions, a multilingual off-the-shelf packaged security awareness program, CyQ™ Cybersecurity Assessment tool, PhishProof™ phishing simulation software, Content integration, and a fully hosted web-based eLearning course delivery and tracking system using the iLMS (Inspired eLearning Management System).

Features

• Unlimited Phishing Simulations with multiple Templates and remedial courses
• Fully customisable Phishing Templates and campaign Landing Pages
• Award winning Security Awareness Training content
• Gamification and Adaptive Learning Training Course content
• Integrated Learning Paths: Expertly curated training programs for continuous learning
• Cybersecurity Quotient (CyQ): User assessment test and Knowledge Gap Report
• Customisable Training Content including: Text, Audio, Video, Graphics, Exams, etc
• Languages: 17 Off-the-shelf Translations
• PhishHook: suspicious email reporting tool for Outlook and Gmail
• Managed Services available

Benefits

• Test users’ susceptibility to phishing and USB baiting
• Create custom Phishing Campaigns to suit your organisations' needs
• Train users about cybersecurity risks and threats
• Motivate users with high production quality, relevant and relatable content
• Increase learning retention with gamification, Test-Out, and adaptive learning
• Automatically enrol users into pre-set or custom learning paths
• Identify weaknesses in security knowledge and determine recommendations for remediation
• Track progress and measure the organisation’s susceptibility to cyberthreats
• 40+ high quality language translations available, including 17 free options
• Helps prevent human-related security breaches

£250.00 a transaction a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrea.babbs@vipre.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

523382370919320

Contact

Andrea Babbs
0800 093 2580
andrea.babbs@vipre.com

Planning

• Planning service: Yes
• How the planning service works: Our planning service for Inspired eLearning powered by VIPRE ensures that you are fully aware of the flexible options for implementation through the use of demonstrations, trials and proof of concept deployments. With an understanding of your preferences and requirements we will assist you in planning the configuration and implementation according to your needs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: The training we offer is part of our onboarding process for Inspired eLearning powered by VIPRE, with no extra charges. For customers choosing to use our cloud iLMS platform to host the training, onboarding support is provided including remote deployment assistance and comprehensive documentation including key Getting Started information that is provided in our admin User Interface and Pre-Deployment technical information included in our technical knowledge base. Our teams will assist you in configuring and implementing the service according to your preferences and requirements. ; ; In addition, we have the following online resources available:; - VIPRE Technical Support Site; - Visit the Knowledge base, explore our forums and create support tickets: https://helpdesk.vipre.com/ ; - Product Technical Support information: https://support.inspiredelearning.com/help; - In-portal product Getting Started Guide
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have extensive experience in guiding organisations through the migration to Inspired eLearning powered by VIPRE, ensuring a seamless transition. Through an understanding of your current setup, requirements and infrastructure, we advise you on the available options for deployment and the most relevant and suitable settings to use with our Learning Management System and Phishing Platform.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We conduct robust quality assurance and performance testing and perform regular service reviews with customers to ensure they receive optimal functionality, reliability and performance.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Other
• Other security services: Security Awareness Training

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We provide Technical Support for Inspired eLearning powered by VIPRE by both phone and email. Customers can also contact us, access our Knowledge Base, submit a Support Ticket and check Ticket Status via a dedicated Technical Support webpage.; ; We have 24-hour email support available every day of the year to ensure that help is always at hand. Similarly, our phone support offers a ‘follow the sun’ approach, meaning that customers can get assistance over the phone at any time of the day.

Service scope

• Service constraints: Our services are designed to be as accessible as possible, with 24-hour email support available every day of the year to ensure that help is always at hand. Similarly, our phone support offers a ‘follow the sun’ approach, meaning that customers can get assistance over the phone at any time of the day.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our technical support team is dedicated to exceeding our SLA guarantees by providing exceptionally quick responses to all inquiries. While our SLA commits to responding within 8 hours for high-severity incidents and 24 hours for medium and low-severity issues, our average response time is under 2 hours across all severity levels. This rapid response rate reflects our commitment to delivering superior service and support, ensuring that our customers and partners receive timely and effective solutions to their inquiries. Currently, all severity of tickets are answered under the 2 hour timeframe.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our technical support team is dedicated to exceeding our SLA guarantees by providing exceptionally quick responses to all inquiries. While our SLA commits to responding within 8 hours for high-severity incidents and 24 hours for medium and low-severity issues, our average response time is under 2 hours across all severity levels. This rapid response rate reflects our commitment to delivering superior service and support, ensuring that our customers and partners receive timely and effective solutions to their inquiries. Currently, all severity of tickets are answered under the 2 hour timeframe, at no extra cost.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC-2 Type 2

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Vipre are committed to operating sustainably and limiting any damaging effects our operations may have on climate change and biodiversity, even as our direct operations generate relatively insubstantial greenhouse gas emissions. As such, we have received validation of our science-based greenhouse gas emissions reduction targets from the Science Based Targets initiative (SBTi), a partnership between the CDP, the United Nations Global Compact, World Resources Institute, and the Worldwide Fund for Nature. Vipre values remote work and flexibility, with many positions offering the potential for entirely remote or hybrid schedules. We are committed to reducing the energy used in our operations relative to the size of our company. This includes actions to reduce office space, locate offices in energy-efficient buildings where possible, and use alternative or renewable energy technologies and sources where practical. Our Environmental Policy extends to our supply chain, with the aim to include them in our environmental management goals and initiatives. We aim to work with vendors who share our beliefs and adhere to best practices. When feasible, vendors are required to comply with our Environmental Policy or adopt similar policies. To achieve Net Zero targets by 2050, we plan to perform an annual GHG inventory process, assured by an independent third-party, to measure our GHG emissions. We aim to provide transparency on our climate change efforts by responding annually to CDP. We also plan to continue efforts to reduce emissions generated in our operations, integrate environmental risk evaluation criteria into the due diligence process for mergers and acquisitions, work closely with largest suppliers and vendors, encourage employees to engage in sustainability efforts, and educate employees on being more sustainable in their everyday lives.

  Covid-19 recovery

  During the global pandemic, we made no COVID-19 related redundancies and ensured that employees remained gainfully employed, thereby supporting people and communities to manage and recover from the impacts of COVID-19. To provide both physical and mental support, we offer a number of wellness initiatives to employees affected by COVID-19. These supports are provided through private healthcare provision. To support the COVID-19 recovery effort, Vipre has implemented improvements in workplace conditions. This includes enabling all employees to move to remote or hybrid working depending on personal requirements. Additionally, our offices maintain full employee trackers for use within office locations, allowing for effective communication if anyone displays symptoms.

  Tackling economic inequality

  Vipre’s Code of Business Conduct and Ethics expresses our commitment to stand against discrimination in all its forms, including on the basis of race and sexual orientation. We remain steadfast in our commitment to supporting racial equity by promoting our DEI values through our platforms, and utilising our financial and technological resources in our local communities. Vipre are committed to having a positive impact on the communities where we live and work. Through our global charitable giving platform, employees can organise their own events and sign up for others — virtual or in-person — to volunteer on their own or with their colleagues. This global platform helps amplify events and streamline sign-ups for volunteering initiatives. Many initiatives have been present within our business units for years. The platform also raises awareness of opportunities for employees to donate their time and talents to organisations that help our local communities. Vipre volunteer with organisations making a difference via our ZD Cares program, which consists of: Volunteer Time Off, a policy that gives full-time employees 16 hours and part-time employees eight hours of annual paid time off to volunteer with organisations of their choice. Charitable giving, including an employee matching gift program and the Dollars for Doers program rebranded as “Donations by Doing,” gives employees donation dollars for every hour they volunteer their time. Employee Assistance Fund provides relief to employees experiencing unexpected financial hardship resulting from the impact of federally qualified, natural and other disasters as well as other personal hardships.

  Equal opportunity

  Vipre is committed to providing a supportive and inclusive environment that helps employees achieve their career goals. Our human capital management policies and initiatives demonstrate our commitment to equal opportunity, fair labour practices, competitive compensation and benefits, fostering diversity and inclusion in the workplace, and supporting employees’ personal development through training and education. Our Code of Business Conduct and Ethics highlights our commitment to providing equal employment opportunities to all qualified persons. Our policies include recruiting, hiring, transferring, promoting, and compensating employees based on qualifications, ability, and merit, without regard to any protected characteristics. Further to this, Vipre has a zero-tolerance approach to modern slavery and is committed to acting ethically and with integrity in all business dealings and relationships. We are committed to implementing and enforcing effective systems and controls to protect against modern slavery in our own business or supply chain. We are also committed to ensuring transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.

  Wellbeing

  Within our Health and Wellbeing Initiatives, Vipre offers comprehensive health insurance coverage with multiple medical plans. In 2023, we paid 82% of health insurance costs in some regions and our programs include matching contributions in Health Savings Accounts. Our programs also feature low co-payments or deductibles on both primary and mental health care, 100% free telemedicine services including mental health for employees who participate in select medical plans, and concierge support for questions regarding employee benefits. Vipre provides financial support to charitable organisations and non-profits focused on important issues impacting our communities, including education, food insecurity, health and wellbeing, and the environment. We also develop innovative programs using our digital media and internet platforms to provide individuals and organisations with valuable resources and tools to help improve the lives of vulnerable people. Our company and its employees recognise the importance of volunteering time to support local organisations that are making a difference in your communities. We have a Volunteer Time Off policy with full-time employees given 16 hours of paid time off annually and part-time employees given eight hours to volunteer with organisations of their choice.

Pricing

• Price: £250.00 a transaction a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrea.babbs@vipre.com. Tell them what format you need. It will help if you say what assistive technology you use.