Communication-STEM Ltd

Professional Services, Consultancy and Penetration Testing

C-STEM provides professional services, consultancy and penetration testing to aid organisations in their digital transformation journeys. We can act both as the primary consultant to create a complete transformation plan or work with organisations to implement a roadmap created by a third party or the organisation's own internal teams.

Features

• Data informed decision making
• Secure and consistent user experience pre, during & after change
• Measure the performance of existing systems
• Measure the performance during and after change
• Simplify the complexities of your current setup
• Production of Unified Plan for immediate, intermediate and long-term
• Develop complementary SMART services to bridge identified gaps
• CREST accredited penetration testing

Benefits

• Optimises use of existing services
• Accelerates realisation of targeted digital transformation outcomes
• Provides an overarching Master of Services Agreement (MSA)
• Integrates legacy and new architecture
• Reduces demands on budgets, time & resource
• Simplifies the process of modernising system architecture
• Supports the work from anywhere movement
• Enhances productivity

£500 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrea.le.velle@c-stem.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

523625054230797

Contact

Andrea le Velle
0345 241 0000
andrea.le.velle@c-stem.co.uk

Planning

• Planning service: Yes
• How the planning service works: C-STEM has evolved a nine stage framework which guides organisations through the planning, procurement and installation of services. We will work with our customers as virtual extensions of their team to understand their requirements before working with them to create design documents that will guide them through the project. Once the solution has been designed our professional services engineers will follow the design, working with your staff to implement the solution based on the requirements identified at the beginning of the process. Once implemented, we will aid with the transition of the project into a business as usual operation.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We are able to provide vendor certified training as well as bespoke training related to the system as configured for the customer. We are also able to provide high level cyber security training relevant to your user's needs.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Firstly C-STEM will look to identify the key requirements of the project, these will be tracked throughout the project to ensure that we can demonstrate the measurable success of the project. We are able to work with existing on premise systems, review the configuration, optimise it and migrate it to the cloud. We are also able to implement entirely new systems based in the cloud. We have engineers who have an understanding of all IP and digital telephone systems so we can come up with the best plan to migrate these systems into the cloud.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: For each product we support, we have generic checklists and test plans that allow us to ensure that our deployments (or those of others that we are providing QA for) have been installed to C-STEM and the vendor's recommended standard. Beyond this, through the cloud migration engagement process C-STEM will seek to understand the customer's objectives and will trace them through the design, implementation and testing phases of the project. Whilst not yet independently certified C-STEM are working to the guidelines set out in ISO 9001 for quality management.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We can support iboss, Forescout Continuum AppViewX, Silverfort and Extreme Networks systems hosted in public, private and hybrid clouds. We are also able to support Egress, Sentinal One and Armis in public Clouds. In addition we are able to provide support for Unify Ozbiz, Babble and Cloud Contact Centre telephony installations in a public, private or hybrid cloud setting. Finally we are able to provide support for any of the regular software products that C-STEM sells when installed in either a public, private or hybrid cloud environment including our PaaS offerings.

Service scope

• Service constraints: Prior to engaging our professional services or consultancy we will create a Scope of Works document that will detail what will be included and what will not be included. The total scope of any project purchased through G-Cloud will be limited only to those services that are covered in our service definition document.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Question acknowledged within half an hour with the provision of a ticket number Monday to Friday 09:00 to 17:00. Questions are not answered out of hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We can offer 9-5 support weekdays or 24x7 support. Support costs vary based on the product being supported. A dedicated technical account manager can be made available if required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 22/05/2023
• What the ISO/IEC 27001 doesn’t cover: Software development.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  C-STEM Ltd is committed to promoting sustainability. Concern for the environment and promoting a sustainability agenda are integral to C-STEM’s professional activities and the management of the organisation. We aim to follow and to promote good sustainability practice, to reduce the environmental impacts of all our activities and to help our clients to do the same.

  Equal opportunity

  Our employees are our most valuable resource and are a key factor in the delivery of services to our clients. We recognise that it is the calibre of the people that make up our teams that differentiates us from our competitors. As such, we work hard to recruit, develop and retain the best talent in the industry. As part of their personal development, each of our employees is given a clear route for progression, including technical and professional training. Further to this, it is crucial that all employees maintain a high level of safety and technical expertise, therefore regular training and advice is made available.; ; We provide our employees with training to ensure they are aware of the company's legal obligations, policies and internal procedures relating to the provision of Equality and Diversity. This understanding of their obligations allows them to interact with their colleagues fairly and equally in all areas of their employment.; ; Annual appraisals are conducted with all employees, allowing quality one-to-one time with their manager to discuss their performance, establish new objectives and determine the employee's individual training and development needs that are required to assist in achieving their goals.

  Wellbeing

  C-STEM will do everything that is reasonably practicable to protect the health, safety and welfare of both our employees and any other person affected by our activities.; ; The Board has overall responsibility for ensuring that we maintain high standards of health and safety. However, we rely on all of our employees, sub-contractors and clients to play their part in effectively implementing our health and safety policy and sharing in our commitment to everyone’s safety.; ; As such, we will:; ; · undertake risk assessments, implement the identified control measures and ensure that safe systems of work are applied in relation to our activities; · provide and maintain a safe and healthy working environment including safe access arrangements and suitable welfare facilities; · provide information, instruction, training and supervision to enable employees to perform their work safely; · commitment to prevention of injury and ill health and continual improvement in OH&S management and OH&S performance; · ensure safety and the absence of risks to health in connection with the storage, handling, use and transport of articles and substances; · ensure that all vehicles and work equipment are suitable for purpose and properly maintained; · make available all necessary safety devices and protective equipment; · take steps to assess the competence of any contractor we engage and ensure that information is exchanged on matters relevant to health and safety; · be prepared for emergencies and investigate all incidents of injury or ill health; · set and monitor health and safety objectives; ; C-STEM is committed to continual improvement in safety performance and ensuring the delivery of the health and safety management system is adequately resourced to enable the full implementation of this policy. This commitment includes the provision of sufficient resources, management, and employee time, as well as training and health and safety advisory support.

Pricing

• Price: £500 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrea.le.velle@c-stem.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.