European Electronique
Secure Infrastructure Services
European Electronique is a specialist provider of secure infrastructure solutions to support your aspirations for digital modernisation. We deliver services covering design, deployment and support. With the highest accreditation levels European Electronique is the partner of choice for public sector customers looking to update or deploy their secure network infrastructure.
Features
- Audit of existing network and security provision
- Design and development of complete ICT security strategy
- Design of wired and wireless network services
- Secure access control solutions
- Software driven network automation technologie
- Procurement of network and security hardware and software licences
- Delivery of complete project life cycle
- Change management and training
- Dedicated technical resources
- Specialist Integrator of network and secure infrastructures
Benefits
- Service provision by an industry recognised specialist supplier
- Highly skilled and accredited technical experts
- Reduce costs of management but implementing high level of automation
- Improve time to deploy
- Improve threat readiness by integrating security fabric
- Become IoT ready with secure access control
- Automate security policies
- Reduce time burden across IT management teams
- Hardware and licence management
- Outsource support functions and reduce costs
Pricing
£400 to £1,050 a person a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
5 2 3 7 1 5 3 2 3 3 6 4 1 6 4
Contact
European Electronique
Steve Mason
Telephone: 01865 883300
Email: sales@euroele.com
Planning
- Planning service
- Yes
- How the planning service works
- European Electronique focuses on understanding the strategic and functional requirements and our planning service is specifically tailored to each organisation to ensure we deliver a platform that meets specific need. This means we can be quick and agile whilst supporting large scale multi-phase implementation projects. Projects are provided a dedicated project manager who is responsible for the project planning and delivery. Our projects are designed using our Enterprise Architecture Methodology and delivered using Prince2 and agile methodologies.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- European Electronique offers a range of change management and technical training services, we offer on-site consultancy, training workshops and Microsoft and other vendors recognised courses. One of our training managers will review and assess requirements and provide a comprehensive training plan in line with specific needs of the users.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Setup and migration services are carried out by our technical services teams, who are experienced in migration projects and have the highest technical accreditation levels. We have a range of methodologies depending on the project and can assist, support and carry out all types of platform migrations.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
European Electronique (EE) has an extensive Quality Management System (QMS). Quality, Performance, Service, Waste Reduction and Safety are the core high level Key performance indicators for our QMS. EE's QMS is underpinned by our ISO27001, ISO9001 and ISO14001 and their scopes include all EE cloud services.
EE offers a completely customisable cloud service allowing our customers to build the right solution for their specific requirement. This includes SaaS, PaaS and IaaS. Each solution we provide and deliver have specific discovery, definition and deployment processes. Customers will be assigned a technical account manager who will take ownership of the onboarding process.
EE has a bespoke Detailed Design Process (DDP). Managed by PRINCE2/Agile accredited Project Managers (PM) EE will assess legacy systems, analyse the current health of the network, analyse any gaps/issues and identify any possible improvements. The result of this is a comprehensive DDP document signed off by all key stakeholders.
The PM will use the DDP to create a plan with key success criteria and target dates. The plan includes risk analysis and mitigation plans, transition plan including facilitation of change, integrating with operational, development and project teams and training needs analysis for internal and external users
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
European Electronique (EE) will support all Freedom cloud hosting and Freedom software services using our own internal support team. EE employs over 100 staff for technical service and support operations. This includes 25 engineers in our Network Operating Centre (NOC) in northern Oxfordshire. In addition to the specific technical training and associated knowledge, all EE service engineers are ITIL accredited. The NOC is run using ITIL and ITSM management methodologies.
The NOC contains 8 first line assistants, 10 second line engineers and 7 third line engineers. The NOC engineers are all trained to a set level so all engineers can cover essential basic tasks. That said we do have several highly skilled specialists within the team. This includes network infrastructure specialists (Aruba, Cisco, Juniper, Fortinet, Palo Alto accredited), system specialists (Microsoft, VMware, Open Stack, Citrix accredited) and software specialists (Microsoft, Chef, Puppet)
All customer are provided with a specific first line contact who takes ownership of all calls logged and ensures that the customer is kept up to date with all call progress. Depending on the contract purchased customers can access the NOC Monday to Friday 9:00-18:00 (standard), Monday to Friday 6:00-22:00, Saturdays 9:00-17:00, Sundays 10:00-16:00 or 24/7/365 (Premium)
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 09-17 Monday to Friday
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
-
We offer a number of different support option depending on price. Standard Support Monday - Friday 08:00 to 18:00 - included as standard with access to a technical account manager
Enhanced Support Monday - Friday - 06:00 to 22:00 Saturday 09:00 to 17:00 Sunday 10:00 to 16:00 with access to a technical account manager
Premium of 15% of Standard
24/7/365 options also available with access to a technical account manager. Premium of 15% of Standard
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 19/03/2014
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
European Electronique recognises the importance of environmental issues and responsible energy usage is an integral part of our company ethos and forms a part of our Environmental Policy. As such we only partner with manufacturers such as DELL, ACER, HP Inc, HPE, Lenovo, Microsoft, and Circular Computing all of which have stringent design criteria for energy efficient products. Our Product Managers for each of our vendor partners regularly obtain information with regards to new product specifications and energy usage. These Product Managers make sure that the specification for each product meet our strict energy usage standards. The information is kept within our Quality Management System and document library. This enables both our Sales teams and Technical staff to access this information when required for issue to Contracting Bodies.Covid-19 recovery
European Electronique (EE) understands the challenges posed by COVID-19, and we are dedicated to supporting economic recovery and enhancing social value in alignment with the Public Services (Social Value) Act 2012. We understand the importance of building resilience, not only within our organisation but also within the communities and public sector organisations we serve. Our approach encompasses a comprehensive range of skills development opportunities, tailored to address the evolving needs of the IT sector and the wider public services ecosystem.
Our commitment is two-fold, focusing on enhancing the capabilities of our workforce and providing skills development opportunities to members of the wider public sector and contracting authorities utilising this Framework Agreement.Tackling economic inequality
EE believes in the power of education and skill development as catalysts for economic recovery and social improvement. Our approach encompasses both accredited and non-accredited training, along with a focus on soft and practical skills, demonstrates our commitment to adding value and supporting the communities we serve.Equal opportunity
For several years, European Electronique has proudly run these apprenticeship schemes, annually welcoming around 10 new apprentices across various roles, including technical, administrative, and sales positions. The apprenticeship, spanning over two years, is meticulously structured to incorporate both external and internal training sessions. This comprehensive training regime is aimed at not only imparting essential skills but also facilitating the attainment of accreditations that are instrumental for a prosperous career.
Our apprenticeship programs are a cornerstone of our broader Corporate Responsibility initiative, demonstrating our unwavering dedication to sustainable and responsible business practices. Through these programs, we forge lasting bonds of trust with all stakeholders, including customers, suppliers, professionals, and the wider community. Our actions in Corporate Responsibility underscore our pledge to not just business excellence but also to making a positive impact on the environment and society at large.
EE is prepared to provide framework members up to 3 placements. This approach ensures that both EE and members not only comply with the Public Services (Social Value) Act 2012 but also contribute significantly to the recovery and growth post-COVID-19, tackling economic inequality, and providing meaningful opportunities to students and communities.Wellbeing
European Electroniques's (EE) culture and values revolves around giving back to the communities we work within. We firmly believe that business should not only be about profit, but also about creating and adding value to society.
Pricing
- Price
- £400 to £1,050 a person a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@euroele.com.
Tell them what format you need. It will help if you say what assistive technology you use.