Sweethaven

Microsoft-Google Hybrid Cloud Migration (End to End)

Our hybrid cloud migration service for schools integrates Microsoft and Google platforms, offering a tailored, secure, and efficient educational environment. It ensures seamless data transfer, collaborative tools access, and dual-platform support, optimizing the learning experience with the best features from both cloud ecosystems.

Features

• Seamless integration: Microsoft and Google services combined for educational excellence.
• Collaborative tools: Teams and Google Meet enhance communication for schools.
• Data management: Efficient educational data handling across both platforms.
• Security: Strong protection measures for school data in hybrid environments.
• Custom classrooms: Tailored virtual learning spaces using Microsoft and Google.
• Administrative efficiency: Simplified school operations management with dual-platform functionality.
• Resource flexibility: Services dynamically scaled to meet school’s educational requirements.
• Analytics: Cross-platform data analysis enhances educational insights and outcomes.
• Support: Ongoing expert assistance for hybrid cloud infrastructure maintenance.
• Cost efficiency: Budget-friendly approach combining Microsoft and Google cloud benefits.

Benefits

• Versatile tools: Best of Microsoft and Google for education.
• Cost-effective: Saves money on infrastructure and maintenance.
• Scalable and Flexible: Grows with the institution’s changing needs.
• Secure: Advanced security for student and staff data.
• Accessible and Dynamic: Access learning materials from any location.
• Collaborative: Enhances teamwork with shared digital spaces.
• Innovative: Encourages creative teaching and learning methods.
• Resilient: Ensures continuity with robust disaster recovery.
• Insightful and Strategic: Provides analytics for informed decision-making.
• Compliant: Meets educational standards and regulations.

£1.67 a gigabyte

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commerical@sweethaven.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

523844535753449

Contact

Tommy Isaksson
01737228208
commerical@sweethaven.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our consultancy service can be instrumental in helping a school transition to cloud hosting or cloud software services. We would start by assessing the school’s current IT infrastructure, identifying the needs and challenges specific to the educational environment. We would then design a tailored cloud strategy, selecting the right mix of cloud services that align with the school’s objectives, such as scalability, collaboration, and cost-efficiency.; ; We would also ensure compliance with data protection regulations, crucial for handling student information. We would provide a roadmap for migration, detailing the steps for a smooth transition with minimal disruption to school operations. This includes setting up secure access for staff and students, training on new systems, and establishing protocols for data backup and recovery.; ; Moreover, post implementation we would offer ongoing support to address any technical issues and adapt the cloud services as the school’s needs evolve. By leveraging our expertise, the school can confidently embrace cloud technology, enhancing the learning experience and operational efficiency. Overall, we act as a bridge between the school’s educational goals and the technical capabilities of cloud services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Office 365
  • Microsoft Azure
  • Google
  • Workplace
  • Microsoft Teams

Training

• Training service provided: Yes
• How the training service works: Sweethaven and inTEC provide a wide range of training services, aimed at both end users (including teachers and students) and technical staff. Training can be delivered both in person (either on-site or at one of our training centres) and remotely by a skilled trainer. Training sessions are interactive, and structured so that attendees are aware of the desired outcomes of the session or course, understanding is confirmed and reinforced throughout, and that feedback is garnered at the end of the sessions. Supplementary materials, such as course guidance, additional reading and resources are supplied.; Sweethaven and inTEC provide access to a Learning Management System that provides learners with a single pane view of all training that they are undertaking, with progress recorded and fed back.; Support is given for users to achieve industry-recognised accreditations, for example, Google Certified Educator or Microsoft Innovative Educator, whilst technical staff can achieve Microsoft or Google technical accreditations through proctored exams.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Microsoft Office 365
  • Google Cloud Platform
  • Google Workspace

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: F you want to use cloud technology to improve your educational institution and move your academic data, email, and applications to the Cloud securely and smoothly, our service is for you.; We specialise in transitioning educational institutions to the Cloud. We provide comprehensive support for migrating your data and applications into the cloud, ensuring zero data loss and academic continuity. With our service, you can harness the benefits of cloud technology for enhanced collaboration, efficiency, and innovation in education.; Our service includes the following features:; • Data migration with zero data loss, ensuring academic continuity and integrity.; • Learning tools integration, enhancing virtual classrooms for interactive online education experiences.; • Administrative operations optimization, streamlining processes for efficiency in educational management.; • Security protocols implementation, safeguarding sensitive educational data against cyber threats.; • Scalable storage solutions, accommodating growing data needs of academic institutions.; • Collaboration enhancement, facilitating seamless communication among students, faculty, and staff.; • Resource accessibility, providing easy access to educational materials from anywhere.; • Cost-effective infrastructure, reducing expenses with pay-as-you-go cloud services.; • Disaster recovery planning, ensuring quick restoration of services post any incident.; • Continuous support and training, aiding institutions in maximizing cloud service benefits.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Google
  • Microsoft Office 365
  • Azure
  • Teams
  • Workplace

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Sweethaven/inTEC follow the quality principles enshrined in our ISO 9001 accreditation. Within this, we have detailed and comprehensive processes for ensuring that we deliver the utmost standards of service for our customers across the work that we do. These processes are regulated by our Quality Policy, which embeds continual review of business processes and our service into everything that we do. Both within Sweethaven and across the wider inTEC Group, we have named individuals responsible for the delivery of a quality service across our sectors of work and continually report to, and consult with, our customers to ensure that their expectations are communicated and met on a regular basis.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Sweethaven and inTEC provide support services for cloud-hosted infrastructure, server workloads, platform services and software services.; Support offered can range from ad-hoc, initiative or incident-led interactions to fully comprehensive managed support services with our vendor-accredited expert technical teams and ITIL-compliant helpdesk.; Our NOC team can monitor your services 24 hours a day, 365 days a year, and in conjunction with Microsoft and Google, ensure that issues (such as resource exhaustion) are detected and resolved proactively before service is interrupted.; Using our industry-standard helpdesk and processes, we put in place management and change-control procedures to help your own teams manage cloud services effectively and safely.; Our reporting mechanisms allow us to monitor cloud resource usage in real time and, leveraging the power of AI, help with resource planning and budgeting to ensure that you are getting the most from your investment in the cloud, and not overspending on unused compute resource or storage.; Our Cloud Solution Architects support both our internal teams and customers with regular reviews of the cloud setup, bringing new trends and principles to ensure that the estate is kept fresh and up-to-date, as well as being able to provide consultancy and advice through the change control process.

Service scope

• Service constraints: None. We can perform the service onsite or remotely as we have offices across the country. As a Google and Microsoft Partner we have skilled consultants specialising in both platforms with experience working with Public, Private and State Schools alongside Multi Academy Trusts and Higher Education establishments.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: In our organisation we put people first, and we believe that our customers deserve the fastest response possible. During our standard working hours of 08:30 - 18:00, Monday to Friday (excluding Bank Holidays) we aim to acknowledge all email queries within 15 minutes, answer telephone calls within 30 seconds, and where an immediate answer cannot be given, respond to non-technical queries within 1 business day. Technical issues and change requests are always responded to within the relevant SLA period.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our support is based upon the fundamental principle that all customers should receive equally excellent service, and as such we offer one tier of service.; Our service is provided using industry-standard ITSM platforms using ITIL-based processes.; You will be assigned a dedicated Relationship Manager who will be the main contact with your organisation, as well as a dedicated Project Manager and a dedicated Senior Cloud Engineer.; Support for our services is included within our product fee with no additional cost for duration of the service.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft and Google

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • IASME Cyber Assurance Level 1
  • IASME Cyber Assurance Level 2
  • IASME Quality Principles

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Sweethaven and inTEC are committed to developing a cradle-to-grave programme of Green IT for our education clients. Our cloud services will deliver toward this aim by supporting schools and trusts to reduce energy consumption through the removal of onsite server infrastructure. This can feed into any wider Net Zero targets the organisation might have and, as part of our service, our consultants will feed into this and any other wider strategic directions in place. ; ; Our planning will also support a long-term reduction in the need for technicians to travel to school sites to resolve physical faults with server hardware. Within the long-term cloud solutions we will design, we can often incorporate a transition to an increasingly remote support service, allowing for the carbon footprint of travel to site to be reduced.; ; Where any upgrades are required to your existing IT to facilitate a move to the Cloud (such as connectivity improvements), we will work with you to ensure that this work is planned and delivered in an long-term sustainable, environmentally conscious way.

Pricing

• Price: £1.67 a gigabyte
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commerical@sweethaven.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.