Blinx Healthcare

PACO Talk

PACO Talk is an AI-enabled clinical scribing service capturing consultations in real time. It generates structured clinical notes, identifies key actions and supports follow-up activities such as prescribing, fit notes, tasks and patient communications. These clinical notes can be automatically posted to the clinical record via PACO's integrations.

Features

• Real-time clinical scribing for consultations
• Automatic structured consultation note generation
• Identification of key actions
• Fit note creation from consultation context
• Prescribing actions within governed workflows
• Task creation and assignment
• Patient messaging triggered from outputs
• SNOMED-aligned coding suggestions
• Integration with PACO consultations and appointments
• Full audit logging of activity

Benefits

• Reduce consultation documentation time
• Capture accurate notes without typing
• Focus attention on patient
• Convert conversations into follow-up actions
• Improve consistency of clinical records
• Reduce missed tasks and communications
• Support multidisciplinary consultations
• Speed up post-consultation administration
• Improve clinician productivity
• Maintain auditable documentation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.foster@blinxsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

524032658080326

Contact

Paul Foster
07834352143
paul.foster@blinxsolutions.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: PACO Talk extends PACO GP, PACO Connect and PACO OS by integrating with PACO consultations and appointment books allowing direct consultation write back to clinical systems. ; ; It can operate as a standalone product but does not then have the full integrations to clinical systems.
• Cloud deployment model: Private cloud
• Service constraints: PACO Talk operates within the PACO platform and requires PACO GP, PACO Connect or PACO OS. AI-assisted outputs are presented for user review and approval and support, not replace, professional judgement. Use is subject to role-based permissions and local clinical safety and information governance policies. Planned maintenance is scheduled outside core operating hours with advance notice. Output quality may depend on audio quality and configuration.
• System requirements:
  • Active PACO licence for integration to clinical system
  • Reliable internet connectivity
  • Modern web browser supporting PACO access
  • Compatible microphone and audio input device
  • Role-based user access permissions
  • Secure user authentication credentials
  • Standard endpoint security and antivirus software
  • Local governance approval for AI documentation

User support

• Email or online ticketing support: Yes
• Support response times: We provide severity-based support response times aligned to our SLA and operating hours. Priority 1 (critical service outage or major patient safety impact) tickets are acknowledged within 2 working hours and escalated immediately. Priority 2 tickets are acknowledged within 6 working hours. Priority 3 tickets are acknowledged within 2 working days. Priority 4 service requests are triaged and scheduled based on scope and agreed timescales. Weekend and Bank Holiday support is available for Priority 1 incidents only, with other priorities handled in the next business window.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our design and UX team conduct regular user research on all elements of PACO and our web chat functionality has been tested to support users who rely on assistive technologies, with alignment to WCAG 2.2 AA via a third-party external review.; We hold regular user review sessions with customers and patients to help understand challenges with the product and with support routes to our helpdesk and update the systems based on the feedback we receive.; Findings from testing and user-informed feedback are logged within our product governance framework, with remediation prioritised to maintain ongoing conformance and continuous accessibility improvement.
• Onsite support: Yes, at extra cost
• Support levels: During the deployment phase of PACO, we prioritise comprehensive support to ensure seamless integration and utilisation. Our support encompasses a variety of training models tailored to meet diverse needs. This includes Face-to-Face training sessions, Webinars for group learning, Self-Guided manuals for independent study, and concise video tutorials for quick reference. These resources are integral components of our initial contract costing, ensuring that clients are proficient in utilising the platform effectively from the outset. Furthermore, beyond the deployment phase, clients benefit from a dedicated customer account manager who addresses ongoing queries and facilitates smooth operations.; Cost Structure:; Our support services are structured to provide flexibility and scalability while remaining cost-effective. The initial support package, inclusive of training resources, is incorporated into the contract pricing. Additional support roles can be availed at a competitive daily rate, enabling clients to tailor their support levels according to their specific requirements.; Technical Account Manager or Cloud Support Engineer:; Every implementation of PACO is accompanied by the provision of essential support personnel. Clients are assured of the presence of a dedicated deployment manager and account manager throughout the implementation process and beyond. These professionals serve as primary points of contact for technical assistance and ongoing support.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We support customers to start using PACO through a structured, hands-on onboarding and change programme designed to ensure safe adoption, rapid value and sustained use across clinical and operational teams.; Each customer is assigned a named Account Manager and onboarding lead who coordinates implementation from contract start through to stabilisation. Onboarding begins with discovery and configuration, aligning PACO to local workflows, services, access models and neighbourhood arrangements.; We provide role-based training for clinicians, administrators, care coordinators and managers, delivered through a blend of face-to-face sessions, live virtual training and on-demand resources. Training focuses on real-world use cases, not generic system demonstrations.; Customers receive access to a customer portal containing user guides, training videos, recorded webinars and best-practice materials, available 24/7. Regular “drop-in” webinars are provided to support continuous learning and new starters.; Operational support is available 8am–7pm Monday to Friday, with an extended helpdesk 8am–8pm, 7 days a week, including Bank Holidays. Out-of-hours support is provided for Priority 1 incidents.; We also support go-live planning, early-life support and post-implementation reviews, ensuring customers are confident, supported and able to maximise the benefits of PACO safely and effectively.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Video
  • Step by Step Webguides
  • Virtual Webinars
  • Face to Face Bootcamps
• End-of-contract data extraction: Customers retain full ownership of their data throughout their use of PACO. When a contract ends, we provide a controlled and supported data exit process to ensure continuity, security and compliance with NHS and UK data protection requirements.; ; Upon receiving a termination or exit request, Blinx Healthcare works with the customer’s nominated lead to agree the scope, format and timing of data extraction. Data can be exported in industry-standard, machine-readable formats appropriate to the data type, including structured clinical data, reports, communications logs and configuration metadata where applicable.; ; Exports are provided via secure transfer mechanisms in line with NHS information governance standards. All data extracts are clearly documented to support interpretation and onward use, including migration to alternative systems if required.; ; Following confirmation of successful data transfer, Blinx Healthcare will securely delete or anonymise residual customer data from the PACO platform in accordance with contractual terms, data retention policies and regulatory obligations.; ; Throughout the exit process, customers receive technical and operational support to minimise disruption and ensure data integrity. Full audit logs are maintained to evidence compliance with agreed exit and deletion activities.
• End-of-contract process: At the end of the contract, Blinx Healthcare follows a structured and transparent contract closure process to ensure continuity, data protection and minimal disruption to services.; Prior to contract expiry, we engage with the customer to confirm whether the service will be renewed, extended or exited. Where the contract is not renewed, an agreed exit plan is put in place covering timelines, data extraction requirements and service wind-down activities.; Customers retain full ownership of their data. Data extraction is supported in line with NHS and UK data protection requirements, using secure, industry-standard formats. Access to the PACO platform continues for the agreed notice period to allow completion of operational activity and validation of data exports.; Following confirmation that data has been successfully transferred, Blinx Healthcare will securely decommission the service, revoke user access and delete or anonymise customer data in accordance with contractual terms and retention policies.; Any outstanding usage-based charges are reconciled and invoiced, and final support is provided to ensure an orderly transition. All exit activities are auditable, documented and supported by our information governance and service management teams.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: PACO has been designed and developed to ensure seamless functionality across a wide range of mobile devices, enabling users to access essential features and perform tasks conveniently from their smartphones or tablets.; ; Screen real estate on a mobile device is designed to take into consideration the limited screen size and prioritises key functionality rather than the full features available on Desktop. Navigation is optimised for touch devices on both desktop and mobile view.; ; Users of PACO can expect a unified and intuitive experience, empowering them to accomplish their tasks efficiently and effectively while on the go or at their workstation.
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: No
• Customisation available: Yes
• Description of customisation: PACO can be configured to suit the work processes of any Primary Care organisation.; ; In User management customers can ensure that users have access to the functionality that they are eligible for and are only able to access those modules or sites.; ; In Analytics users can create and save their own searches and report structure in multiple formats including map views.; ; Patient communications can be tailored to practices needs and translated to the patients preferred language, they can also include unique fields that personalise communications, add media to make them more personal and engaging and include unique links that patients can action to book appointments or complete health forms.; ; In Health Forms the users can custom design forms that the patients complete that can automatically populate into the patients record as SNOMED coded information.; ; The users can also design care navigation pathways that can be internal for staff or directly patient facing with warnings, information and help scripts to make it easy for users/patients to use.; ; PACO's comprehensive customisation capabilities, organisations can tailor the platform to align with their specific workflows and requirements. PACO empowers users to optimise efficiency, enhance patient engagement, and deliver personalised care tailored to individual needs.

Scaling

• Independence of resources: We ensure users are not impacted by demand from other organisations through a multi-tenant, logically segregated cloud architecture hosted on AWS. Each customer operates within defined resource boundaries, preventing contention between workloads.; The platform uses auto-scaling and load balancing to dynamically adjust capacity in response to real-time demand, maintaining consistent performance during peak usage. Continuous monitoring, alerting and automated health checks are in place to detect and address issues proactively.; Performance, availability and capacity are actively managed against defined thresholds, ensuring reliable, predictable service delivery even during periods of high or uneven demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage Activity: We track user logins, sessions, and active users over time to understand how frequently the platform is being accessed.; ; Message Volume: Clients can monitor the volume of messages being sent in each format (Email or SMS); ; Performance Metrics: We offer performance metrics such as response times, uptime/downtime, and error rates to assess the platform's reliability and performance as requested by customer; ; Engagement Metrics: Clients can track patient engagement metrics such as appointment booked, Emails Opened, Health Forms returned and Digital Front Door services accessed
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data at rest within the PACO platform is protected using a defence-in-depth security approach. All data is encrypted using industry-standard AES-256 encryption and stored within UK-based, access-restricted cloud environments. Access to storage is tightly controlled through role-based access controls, least-privilege permissions and secure key management. Encryption keys are protected and rotated in line with best practice. Data storage is continuously monitored for unauthorised access, and regular security reviews, audits and penetration testing are performed to ensure ongoing protection and compliance with NHS and ISO 27001 requirements.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Degaussing

Data importing and exporting

• Data export approach: Users can export data directly from the PACO platform during normal use. Patient lists, appointment data, communications activity and health form performance can be exported on demand from the user interface in CSV format. For more detailed extracts, including audit logs or bespoke data sets, users can submit a service request to the Blinx Healthcare technical team, who will provide secure exports in line with NHS information governance and contractual requirements
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee a minimum service availability of 99.9% per calendar month, excluding agreed planned maintenance, as defined within our Service Level Agreement (SLA). Availability is measured using continuous automated monitoring across the PACO platform, including application, infrastructure and connectivity layers, to ensure accurate and transparent reporting.; ; The platform is hosted on resilient, UK-based cloud infrastructure designed with redundancy across multiple availability zones. This architecture supports high availability and fault tolerance, ensuring that individual component failures do not impact overall service availability.; ; Planned maintenance activities are scheduled outside core operating hours wherever possible, with advance notice provided to customers. Emergency maintenance is managed through controlled change processes and communicated promptly.; ; If service availability falls below the guaranteed SLA threshold, customers are entitled to service credits. Credits are calculated as a proportion of the monthly licence fee for the affected service, based on defined availability bands set out in the SLA. Service credits are applied to future invoices and provide a transparent, contractual mechanism for redress.; ; SLA performance is reviewed regularly as part of ongoing service management, ensuring continuous improvement and sustained reliability for all users.
• Approach to resilience: Our service is meticulously designed to be resilient, ensuring high availability and reliability for our users. We adhere to the government's cloud security principle of "Asset protection and resilience" to safeguard our infrastructure and data.; ; Our datacenter setup incorporates resilient architecture and industry best practices to mitigate potential risks and ensure continuous operation. This includes redundancy at multiple levels, such as network, storage, and compute resources, to minimise single points of failure. Additionally, we implement robust disaster recovery mechanisms and failover procedures to swiftly recover from unforeseen incidents and maintain uninterrupted service.; ; Furthermore, we employ advanced security measures and access controls to protect our assets and data against unauthorised access, ensuring compliance with regulatory requirements and industry standards.; ; While we value transparency, we prefer not to disclose specific details of our datacenter setup publicly. However, this information is available upon request to interested parties who require further insights into our resilience approach and datacenter architecture.; ; Overall, our resilient design and proactive measures demonstrate our commitment to providing a secure and reliable service that meets the highest standards of asset protection and resilience.
• Outage reporting: We operate a structured and transparent incident and outage communication process to ensure customers are promptly informed of any service issues.; Service availability is continuously monitored using automated health checks and alerting across the PACO platform. When an outage or service degradation is detected, an incident is logged immediately and assessed by our technical operations team.; Customers are notified through multiple communication channels, including in-platform notifications, email alerts and our service status communications. Notifications include clear information on the nature of the issue, affected services, current status and expected next steps. For significant incidents, regular updates are provided until resolution.; A dedicated incident management process is followed, with issues prioritised based on impact and severity. Following resolution, a post-incident review is completed for material outages, and a summary can be shared with customers outlining root cause, corrective actions and preventative measures.; This approach ensures customers have timely visibility of outages, can manage local operational impact effectively, and have confidence in the resilience and transparency of the service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is tightly controlled using role-based access controls (RBAC) and the principle of least privilege. Only authorised personnel are granted access based on job role and responsibility, with approvals and access reviews conducted regularly.; Strong authentication controls are enforced, including multi-factor authentication for administrative access. Support access to customer environments is restricted, logged and time-bound where required. All access to management and support systems is monitored and audited, ensuring accountability, traceability and compliance with NHS and ISO 27001 security requirements.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate a formal Information Security Management System (ISMS) aligned to ISO/IEC 27001, which governs how information security policies and processes are defined, implemented, monitored and improved across the organisation.; Our information security policies cover data protection, access control, asset management, incident management, supplier assurance and business continuity. These policies are approved at executive level and are reviewed at least quarterly as part of our ISMS cycle, incorporating internal reviews and independent external audit outcomes.; Responsibility for information security sits with the Executive Leadership Team, supported by a designated Information Security Lead, ensuring clear accountability and oversight. Risks are identified through regular risk assessments and threat modelling, with mitigation actions tracked and reviewed.; We enforce role-based access controls, strong authentication and monthly access reviews to ensure users only have access appropriate to their role. All staff complete mandatory security awareness training and ongoing refreshers to reinforce individual responsibilities.; Compliance is assured through regular internal audits, external ISO 27001 surveillance audits, and continuous monitoring of security controls, ensuring policies are consistently followed and improved over time.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate a formal configuration and change management process supported by JIRA and aligned to security and clinical safety requirements. All service components are recorded in a central Configuration Management Database (CMDB), with unique identifiers, ownership, lifecycle status and documented relationships.; Proposed changes are logged, impact-assessed and reviewed through a Change Board, where security, clinical safety and operational risks are evaluated before approval. Changes are prioritised based on impact and risk, with full audit trails maintained. Security impact assessments are mandatory for relevant changes, ensuring controls remain effective throughout the service lifecycle.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a continuous vulnerability management process to identify, assess and remediate security risks across our services. Potential threats are assessed through automated, continuous scanning of infrastructure, networks and applications, combined with risk-based analysis of severity, exploitability and potential impact.; We receive threat intelligence from trusted security advisories, vendor notifications, industry sources and automated scanning tools. ; Vulnerabilities are prioritised and remediated through a controlled patch management process. Critical and high-severity vulnerabilities are patched as a priority, with fixes deployed promptly. Vulnerability status and overall risk posture are reviewed by the Executive Leadership Team ensuring accountability.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use continuous protective monitoring to identify potential security compromises through automated analysis of logs, system activity and user behaviour. Suspicious activity triggers immediate alerts and incident tickets.; The security team promptly investigates to assess scope, severity and impact, with incidents prioritised against defined SLAs. Containment and mitigation actions are initiated quickly, with critical incidents escalated to senior technical and executive stakeholders. Clear communication processes ensure timely updates and post-incident reviews support continuous improvement.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate pre-defined incident management processes covering technical, security and clinical incidents. Clinical incidents are managed in line with DCB0129 clinical safety guidance, with defined roles, escalation paths and safety case governance.; Users can report incidents via email, telephone, live chat or the customer support portal, where incidents are logged, triaged and escalated by trained support staff. Incidents may also be raised automatically through system monitoring and alerting.; For significant incidents, we provide incident reports detailing the issue, impact, actions taken, resolution times and preventative measures, ensuring transparency and continuous improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1.0%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2.0%
• Between £2,500,001 and £5,000,000: 3.0%
• Over £5,000,001: 4.0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Thursday 7 July 2022
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4e1ead08-fbcd-437f-92f7-3180a5286f70
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.foster@blinxsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.