HACK AND CRAFT LIMITED

Optimise

We deliver digital twins and data science solutions to leading supply chain, logistics and transportation networks to guide strategic decision making, helping leaders to unlock innovation for improvements in resilience, efficiency and sustainability.

Features

• Scenario exploration for understanding the impacts of strategic initiatives
• Uncertainty management to test variables and withstand unforeseen disruptions.
• Strategic planning capabilities using data to mitigate impacts of uncertainty
• Actionable insights to help senior leaders unlock innovation

Benefits

• Business continuity and improved resilience for networks and supply chains
• ROI through huge savings and reduced costs
• Improved sustainability through innovation
• Resolving complex challenges that off-the-shelf tools cannot manage
• Understandable, actionable and explainable insights
• Seamless integration with existing tools and systems
• Quick time to value
• Proven world leading technology applied in a custom solution

£100,000 to £2,000,000 a transaction a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.evans@hackandcraft.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

524078406080390

Contact

Paul Evans
02045385297
paul.evans@hackandcraft.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our cloud-hosted software is supported by a dedicated service desk ticketing system.

Service scope

• Service constraints: There are no service constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Users can access support for our cloud platforms through a dedicated help desk. The average response time is typically under 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have conducted web chat testing with assistive technology users. We focused on identifying major accessibility barriers and ensuring basic functionality for users with screen readers and other common assistive technologies. We're committed to ongoing improvement and plan to conduct more comprehensive testing in the future to further enhance the user experience for everyone. This is provided Via our dedicated Help Desk Tool and Slack.
• Support levels: We understand that different projects require varying levels of support. To cater to this, we offer a range of Service Level Agreements (SLAs) tailored to the specific needs of each project. This ensures you receive the optimal level of responsiveness throughout the lifecycle of the project. For critical issues, we place the highest priority on resolution, guaranteeing a response within two hours.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

  Covid-19 recovery

  Here's how we are integrating COVID-19 recovery support into our social value approach:; Empowering Vulnerable Communities:; ● Targeted Outreach & Resources: We identify communities most affected by the pandemic and then support programs to address their specific needs. ; ● Mental Health & Wellbeing Support: We can partner with local organisations offering mental health resources, support groups, or access to mental health professionals.; Promoting Inclusive Workplace Practices:; ● Supporting Remote Work: We offer flexible and remote work arrangements to accommodate individuals with childcare or health concerns.; ● Supporting Re-skilling & Upskilling: We can offer training programs specifically designed to help people re-enter the workforce or transition to new careers.; ● Workplace Safety Measures: We maintain robust safety protocols and offer resources to ensure a safe work environment for all employees, contributing to overall community health and well-being.; Fostering Economic Recovery:; ● Supplier Diversity: We can prioritise partnerships with diverse suppliers who were disproportionately affected, including businesses owned by women, minorities, or those located in hard-hit regions.; ● Community Investment in Recovery Efforts: We can strategically invest in community initiatives involving supporting small business development programs, job creation initiatives, or infrastructure projects.; ● Partnerships for Economic Mobility: We can collaborate with organisations helping individuals and families recover economically from the pandemic's impact.; Measuring Our Impact and Adapting:; We are committed to continuously monitoring and evaluating the effectiveness of our COVID-19 recovery initiatives and will track relevant metrics such as job placements in vulnerable areas and growth in diverse supplier base etc.; We believe that businesses have a responsibility to support those most affected by the pandemic and ensure everyone has the opportunity to thrive in the new normal. This approach strengthens our social value commitment and positions Hack and Craft as a leader in building a more resilient and inclusive society.

  Tackling economic inequality

  Working in collaboration with local community organisations, job centres, and educational institutions, we are committed to assisting disadvantaged, underrepresented, and minority groups in gaining entry to the workforce. Through targeted outreach efforts, including workshops, career fairs, and informative sessions, these groups will be informed about the range of employment opportunities available within our organisation. Part of our approach is to understand the particular geographic/local community and skills/employment challenges, and ways to address these which could include offering training schemes, career talks and guidance, curriculum and literacy support, apprenticeships, work placements and work experience.; With a strong focus on in-work progression, we will pursue a multifaceted approach. Skill development workshops will be extended to employees from disadvantaged backgrounds, fostering their growth and enabling their advancement into higher-paid roles. Structured career pathways will be meticulously designed, offering clear trajectories and goals for employees to aspire to. This approach cultivates a sense of purpose and direction, motivating individuals to work towards more lucrative positions. Financial assistance and flexible scheduling options will be provided to encourage employees' pursuit of further education, aligning their skill sets with the demands of higher-tier positions. ; We will also continually evaluate our initiatives through key performance indicators, regular progress reports, impact assessments, feedback mechanisms, and continuous improvement throughout the contract period. Participant feedback playing a pivotal role in refining these efforts. ; ; We would also take into account a number of critical success factors for successful implementation under the Social Value Act ensuring that initiatives effectively address economic inequality.; We also prioritise partnerships with diverse suppliers, particularly SME businesses, and those located in under-resourced communities, fostering economic growth at the local level. We strategically invest in initiatives that support economic development in the communities where we operate and will prioritise sourcing goods and services from local vendors whenever possible.

  Wellbeing

  We aim to be the employer of choice in all areas in which we operate and are passionate about creating a thriving workplace where everyone feels valued, supported, and empowered to reach their full potential. We believe a healthy and happy workforce leads to a more successful organisation, that's why we are committed to fostering a positive, supportive, and inclusive environment where everyone feels they belong.; Our approach to employee wellbeing includes:; ; ● Organising regular workshops, training and development sessions on stress management, mindfulness techniques, and building resilience to equip employees with the tools and resources needed to maintain optimal mental health.; ● Recognising the importance of work-life balance we offer flexible work arrangements, such as remote work options, flexible hours, and compressed work weeks; ● Encouraging team building activities and social events to promote positive relationships and a sense of belonging, fostering a supportive and inclusive workplace culture that prioritises employee wellbeing.; ● Maintaining open communication channels where employees feel comfortable discussing mental health concerns with managers or HR and promoting awareness campaigns about mental health issues and destigmatising seeking help.; ● Implementing programs that recognise and reward employee achievements, fostering a sense of purpose and boosting morale.; ● Celebrating employee birthdays, work anniversaries, or personal milestones to demonstrate appreciation and creating a positive work environment.; By implementing these initiatives, including conducting regular employee surveys to assess their wellbeing needs and preferences, we create a workplace environment that promotes physical and mental health, enhances employee morale and productivity, and fosters a culture of wellbeing and resilience.

Pricing

• Price: £100,000 to £2,000,000 a transaction a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.evans@hackandcraft.com. Tell them what format you need. It will help if you say what assistive technology you use.