CIMPLE LIMITED

eProcurement / eTendering Solution

Run simple and complex online tenders with eTendering and eProcurement workflows. Supports supplier engagement, AI-assisted evaluation, and automated statutory notice publication for transparent, compliant, and efficient source-to-contract processes.

Features

• Run simple and complex online tenders
• Supplier portals for engagement and communication
• AI-assisted evaluation and scoring
• Automate statutory notice publication (Find a Tender)
• Track tender deadlines and progress
• Configurable approvals and workflows
• Ensure compliance with PCR 2015 and PA 23
• Audit trail of sourcing and tendering activity
• Support frameworks, DPS, and dynamic markets
• Reporting dashboards for decision-making and analysis

Benefits

• Simplifies simple and complex tendering processes
• Supports supplier engagement and portal communication
• AI-assisted evaluation ensures fair, transparent scoring
• Automates statutory notice publication
• Tracks tender progress and deadlines efficiently
• Reduces administrative workload for procurement teams
• Provides audit trails for accountability
• Enhances visibility and reporting of outcomes

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at team@cimple.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

524188735128498

Contact

Wyndham Plumptre
07971045637
team@cimple.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: All services are browser based using latest version of browsers

User support

• Email or online ticketing support: Yes
• Support response times: Cimple operates to defined Service Level Agreements (SLAs). ; ; Business hours: Monday to Friday, 9:00am to 5:00pm (UK time), ; ; Initial response targets:; ; Critical issues: within 1 hour; High priority issues: within 4 hours; Medium priority issues: within 8 hours; Low priority queries: within 24 hours; ; Outside of business hours (including weekends and public holidays), issues can still be logged via email or the ticketing system. These will be triaged at the start of the next working day unless time critical.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide one fully comprehensive level of support. The support desk is available from 9.00am to 5.00pm Monday to Friday. Standard Support is included as part of the core service. A dedicated Account Manager is also assigned acting as the primary point of contact.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: When a customer first joins the service, we provide a structured onboarding process led by a dedicated Account Manager. This includes an initial kick-off session to confirm scope, users, and timelines, followed by configuration of the organisation, user roles, and permissions.; ; To support users getting started, we provide:; ; Online training sessions; Live demonstrations of core workflows; User documentation and guides; In-platform guidance
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Within 30 days of termination customer is provided data in the format of their request. Data can also be extracted at any time via platform exports and full data handover is supported at contract exit in agreed formats.
• End-of-contract process: Data extraction and managed off-boarding through our Customer Success team.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Other than the user interface being built for mobile there is no difference in the experience or the service. Where a page is best accessible on a larger screen like a tablet or a desktop, an appropriate pop-up message is also shown.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Cimple has been architected from the outset to support large numbers of organisations operating in parallel, without one customer’s activity affecting another’s performance.; ; The platform is hosted in a cloud-based environment that uses elastic, auto-scaling infrastructure. This means computing, storage, and processing capacity automatically scales up or down in response to demand. As usage increases across the platform, additional resources are provisioned dynamically to maintain consistent performance, responsiveness, and availability for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides a range of usage and activity metrics to support operational oversight, and performance monitoring These metrics are available through in-platform dashboards, standard reports, and bespoke reporting where required.; ; Please speak to your Cimple Customer Success Manager for more information.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Requested through Cimple with 48 hour SLA.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% during core business hours (9am-5pm), Monday to Friday, excluding English bank holidays.
• Approach to resilience: We operate our systems under no single point of failure.; ; The service is designed for high availability and resilience using managed cloud infrastructure hosted in the UK and Ireland. The application runs on containerised services using AWS ECS on Fargate, enabling automatic scaling, self-healing, and reduced operational risk. Core services and databases are deployed across multiple Availability Zones, ensuring continued operation if a single zone fails.
• Outage reporting: Service availability and outages are communicated through direct notifications and support channels. Where a service disruption occurs, affected customers are notified via email alerts, providing details of the issue, impact, and expected resolution timelines which will be directly communicated by the customer success managers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Support channels can only be used by recognised and registered personnel. Management interfaces and access to them are fully controlled by the customer who can assign roles and responsibilities as required.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The organisation operates a formal information security management framework aligned with ISO/IEC 27001 and Cyber Essentials Plus. Information security policies, including access control, data protection, incident management, and acceptable use, are approved at senior management level and form part of standard operating procedures. All staff are required to read, understand, and formally acknowledge these policies on joining the organisation and annually thereafter. Compliance is reinforced through regular reviews, access controls, and audit activities. Responsibility for information security is clearly defined, with oversight provided by senior management. Policies and supporting documentation are available on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All our source code is tracked through life using Notion and stored on Github.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a proactive vulnerability management process to identify, assess, and remediate security risks. Potential threats are assessed through regular automated scanning of application code, dependencies, and infrastructure, aligned with OWASP Top 10 risks. We use multiple sources to identify emerging threats, including dependency vulnerability feeds (such as Google OSV), security tooling alerts, and cloud provider advisories. We also scan our environments for known threats on a weekly basis. Additionally, any code fix issues can be patched and deployed within 24 hours depending on the severity of the issue.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have specific processes and procedures in place to actively monitor and react to any potential compromises. If such a comprise is discovered them an immediate impact assessment is performed and necessary actions taken based on this immediate review. We inform any customers affected as soon as is practical except for where criminal investigations must take place, in which case notifications would be done as soon as authorised by relevant authorities.
• Incident management type: Supplier-defined controls
• Incident management approach: Cimple operates a formal incident management process aligned with ISO/IEC 27001 and Cyber Essentials Plus. We maintain predefined response procedures for common security and data privacy incidents. All users and staff can report incidents via established internal reporting channels, with staff trained quarterly to recognise and escalate issues promptly. Incidents are logged in a centralised tracking system, assessed for severity, and managed by Cimple’s Incident Response Team led by the Data Protection Officer. Containment, root cause analysis, and corrective actions are documented. Incident reports and outcomes are shared with customers where relevant, supporting transparency and continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Our solutions is free to access for users to trial at their own wish, all buyers can publish 2 competitions for free before entering a licence agreement

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Wednesday 20 August 2025
• What the ISO/IEC 27001 doesn’t cover: Activities outside the provision of these services (e.g., internal corporate functions such as HR) and any unrelated products/services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Limited
• ISO 9001 accreditation date: Wednesday 20 August 2025
• What the ISO 9001 doesn’t cover: Activities outside the provision of consulting and advisory services in change and digital transformation (e.g., HR) and any unrelated products/services; third-party supplier certifications are separate from Cimple’s ISO 9001 scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 20a6be0a-a538-4593-9cd6-9c56e12f73a8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 31445389-1039-4d49-a3a8-a225ada3a956
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at team@cimple.uk. Tell them what format you need. It will help if you say what assistive technology you use.