TAAP LTD

TAAP Digital Transformation Platform

The TAAP Platform is a no code low code technology to drive digital transformation, cost savings, reduces manual process with smaller teams.

Create simple, or complex applications, web or mobile, for all your digital processes such as service calendar booking, phlebotomy, vaccine management, ERP integration, outpatients arrivals, discharge and transport.

Features

• Digital Forms with Integrated Video, Collaboration
• Online and Offline Operation
• Enterprise Workflow
• Enterprise Integration - (HL7/FHIR)
• Electronic Signatures
• Business Intelligence
• Work Management
• Audit and Compliance Applications
• Standardisation of Digital Processes
• Version Managed IP and Process Updates

Benefits

• Digital Data Quality
• Paperless Operations / Removal of Excel
• GDPR Compliance / Data Security
• Audit and Compliance
• Low cost of ownership
• Digitalise all processes within your organisation on 1 app
• Machine Learning and Actionable Insights mining data
• Real time reducing efficiencies
• Create Apps in Hours and Distribute Globally
• Connected Workforce with structured data and KPI's

£260 to £100,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Steve.Higgon@ontaap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

524458671282453

Contact

Steve Higgon
08452309787
Steve.Higgon@ontaap.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Video Audio Collaborative Extensions; Optical Scan Engine Extensions with Augemented Reality; Physical Door Lock Management Control; Workflow Automation Services; Email Gateway Integration; Mapping Services; Credit Cards; Cloud Printing; Extensible UI Controls
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No constraints known to exist. Product created from Space and Defence sector and is being constantly extended. Services provided since 2004 and applications still running, and have more and more capabilities available to them, and at no extra cost, same for the same license fees - no change since 2004.
• System requirements:
  • Device agnostic - Phone, Tablet, Desktop or Browser
  • Operating System agnostic - iOS, Windows, Android, Browser
  • Playtform been designed to minimise operational impacts to change
  • Designed to provide long life cycle 10-20 years without change
  • By design simplified to own and run

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard SLA 4 hrs to respond to initial questions
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide all levels of onsite support.; ; Solution scoping, workshops, integration planner, system training, whatever needs/consultancy is required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: In most cases Users are directed to a URL or App Store and applications downloaded. They are provided with a Client ID, Username and then they login. At this point the TAAP Forms technology depending upon the way in which you have configured the solution is intuitive and typically mirrors and existing digital process that they are already familiar with. We perform a lot of migrations and this is a common approach. A recent NHS GDE Hospital had a complete hospital discharge system setup in 4 weeks from initial discussion. The hospital flipped from Paper to Digital, fully live, in all wards, in four hours. The staff then took the solution and made 40+ improvements over the next 4-6 weeks as there experience and understanding of mobility grew. We provided initially Train the Trainer sessions and supporting documentation for the solution. This is a typical deployment using TAAP.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: TAAP hosts your data and it would be held in your own container for security and isolation. At contract end we would assign you ownership, remove ourselves, and then you would have access to the data assets held, including Databases, Blob/File Storage, Photos etc...
• End-of-contract process: This varies in terms of whether you would like TAAP to adapt or change the data to a format that can be used by the new provided. In that case a charge would be levied depending upon the work required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We have designed the platform to appear near identical between Online and Offline operation. ; ; However the primary difference is if the mobile is working offline. ; ; Where possible we try to keep the functionality consistent, and the ; adaptation varies based upon your business and functional requirements.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: •Collect, connect, report and manage your data in real-time; •Fully responsive and cross-platform native mobile app enabled; •Flexible workflow that can be built and enhanced upon; •Integrate via API to any endpoint, database, ERP or CRM; •Offline data capture ability; •Route information and optimised routing based on smart calculation; •Access control to get forms to the right people; •Data Analytics providing real-time data insight
• Accessibility standards: None or don’t know
• Description of accessibility: Web Browser and API interfaces exist, this can also be extended and adapted to suit your needs.
• Accessibility testing: We have created clear, clean and easy to user interfaces that are compliant to the needs of many global brands and organisations. In this respect our technology has been exposed to very many different types of users, capabilities and abilities, across very many industry sectors.
• API: Yes
• What users can and can't do using the API: TAAP Connect allows organisations to securely connect Back Office systems to the TAAP platform. This allows for bi-directional flow of data to / from connected systems. The API's support message based data flows, with attachments. Integration with TAAP can be very quick, and does not require any Firewall rules to be added to your firewalls. Data is securely transmitted encrypted via an SSL HTTPS link.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The TAAP system is a platform that can be configured to deliver all digital processes. The extent to which you configure it and adapt it relevant to each department is a based upon the complexity of what it is you are trying to achieve. Tooling is provided that allows Business Analysts publish Process IP, potential for one or more processes, that can then be deployed in a version managed fully audit controlled manner. This flexibility allows non programmers, but Excel Power Users to create forms, generate reports, and digitally e-integrate with your systems. It is the TAAP flexibility and agility that allows organisations to embrace digital transformation, create apps in hours, deploy them globally, and then continue to update them as your insights and learnings evolve and are shaped by the data that you collect back into the system.

Scaling

• Independence of resources: Yes, you have an isolated version of the solution for your requirements and loading demands.

Analytics

• Service usage metrics: Yes
• Metrics types: •CPU; •Disk; •HTTP request and response status; •Memory; •Network; •Number of active instances; •Application KPI's (Customisable)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Access to the data can be via Web Browser with Excel/CSV exports, or API's for querying and extracting data. This can be delivered to suit your requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SQL Direct
  • JSON
  • XML
  • Flat File
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We host on the Microsoft Azure Platform, and they offer 99.999% resilience. We don't offer credits, this is something Microsoft does not provide.
• Approach to resilience: The TAAP platform is a stateless scalable platform. The application utilises as much of the device local processing capabilities as can be sensibly utilised, with degrade not crash modality. The Web Platform is scalable based upon load/throughput to provide responsiveness, with middle tier functions, and database worker roles and queuing to be elastic.
• Outage reporting: Public Dashboard, the Azure Service Status Dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Role and Function based security access User based data and functional access
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: We are working towards ISO/IEC 27001 internally at TAAP Microsoft is ISO/IEC 27001 - and they manage the data, security, DR, physical access security and alike
• Information security policies and processes: We are working towards ISO/IEC 27001 internally at TAAP

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a full Lifecycle Change Control Review Board. The product CR's or Client CR's are reviewed, agreed, scheduled, tested and then made available for release. Customers then optin for the upgrade.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Microsoft provides this capability as part of the service They also provide patches to close vulnerabilities We are often advised of threats post fix to avoid Zero day vulnerabilities This is why we use the Azure platform for that level of resilience
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We run external monitoring functions for our clients This highlights any vulnerabilities to the OS and Application Stack If we identify any issues then we react to resolve based upon the recommendations provided by the supporting tools Depending upon the criticality of the issue we take appropriate action to ensure the issue is resolved in a timely manner and not make matters worse
• Incident management type: Supplier-defined controls
• Incident management approach: We have an internal policy and governance approach to classification, impact and reporting.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  100% Cloud hosting to help combat climate change, global warming and CO2.

Pricing

• Price: £260 to £100,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Steve.Higgon@ontaap.com. Tell them what format you need. It will help if you say what assistive technology you use.