PROPTIVITY UK LTD
In Building (4G/5G) Mobile Connectivity
Proptivity delivers fully managed, carrier-grade in-building 4G and 5G mobile connectivity solutions for complex built environments. Our services are designed to provide seamless, high-performance mobile coverage across all UK mobile network operators (EE, VodafoneThree, Virgin Media O2) while remaining resilient, energy-efficient, and future-ready.
Features
- Carrier-grade performance, delivering high speeds, high capacity, and low latency
- Energy-efficient design that significantly reduces power consumption
- Future-proof infrastructure, supporting both 4G and 5G connectivity
- End-to-end integrated platforms that eliminate the complexity and risk
- Compact, discreet equipment, which can scale
- Shared infrastructure resulting in lower total cost of ownership
- Strong mobile network operator alignment with long-term scalability
- Small core infrastructure footprint, requiring minimal rack space
- Solution supports all UK Mobile Network Operators
- Complete end to end service with no hidden fees
Benefits
- Improved employee productivity
- Enhanced cyber security
- Improved operational resilience
- Supports smart building infrastructure and applications
- Fully compliant with Wiredscore Platinum certification
- Reinforces existing Wi-Fi networks
- Supports flexible working
- Faster data speeds and call quality than on Wi-Fi
- Seamless connectivity in/out/around buildings with both voice/data sessions
- 4G and 5G for all UK Mobile Network Operators
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at nic@proptivity.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
5 2 4 6 5 8 3 0 4 7 0 1 8 2 1
Contact
PROPTIVITY UK LTD
Nic Budden
Telephone: 07875801054
Email: nic@proptivity.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Other
Service scope
- Service constraints
-
Proptivity UK’s solutions utilise equipment that is both commercially and technically approved by all UK mobile network operators, ensuring full compatibility across all four networks. As a result, the service is authorised for use by each operator without restriction.
Any limitations experienced by end users would typically relate to the terms of their individual mobile service contracts rather than the Proptivity UK solution itself.
Power is required on-site for MER and IRUs.
User support
- Email or online ticketing support
- Yes
- Support response times
- Support is available from our Network Operations Centre team via email and phone. Help Desk hours are 8 am to 5 pm daily, excluding Bank Holidays and weekends. 24 hour support is available at an additional cost. Standard response time is 4 hours. Proactively monitored service.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Proptivity UK delivers bespoke in-building and mobile connectivity solutions for property owners, developers, occupiers, and public-sector organisations across the UK.
Our Network Operations Centre (NOC) provides 24/7 first-line support, with the ability to engage specialist second- and third-line engineers where issues require deeper technical expertise. Clear escalation routes are in place through to senior service management to ensure rapid resolution when needed.
Fault resolution times are defined by the severity of the issue. Critical service incidents resulting in a complete loss of connectivity across all networks are targeted for resolution within 24 hours. Less severe incidents affecting individual coverage areas or cells are targeted for resolution within 72 hours.
The service is continuously monitored using our management platforms 24 hours a day, 365 days a year. This proactive monitoring means many issues are identified and resolved automatically by our systems, often before they are noticed by onsite teams or end users.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Network architect | £950.00 | |
| Lead network architect | £1,100.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service manager | £800.00 | |
| Senior IT service manager | £900.00 | |
| Head of IT service management | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior infrastructure engineer | £900.00 | |
| Lead infrastructure engineer | £1,000.00 | |
| Principal infrastructure engineer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior infrastructure operations engineer | £900.00 | |
| Lead infrastructure operations engineer | £1,000.00 | |
| Principal infrastructure operations engineer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk manager | £900.00 | |
| Head of service desk | £1,000.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £800.00 | |
| Senior delivery manager | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,000.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior test engineer | £800.00 | |
| Lead test engineer | £900.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at nic@proptivity.com.
Tell them what format you need. It will help if you say what assistive technology you use.