Clear Visual Communications Ltd

GoBright Room & Desk Booking Cloud Service

GoBright is an all in one Room Booking, Desk Booking and Visitor Management platform with additional Digital Signage.


  • Room Booking
  • Desk Booking
  • Visitor Management
  • Digital SIgnage


  • Be assured of rooms or desks that meet your needs
  • Avoid double bookings and unnecessary empty rooms
  • Manage Room/Desk occupancy saving time & money
  • Book for you, a colleague or a whole team
  • Accelerate the flow of people at the counter
  • Shorten waiting times
  • Stimulate a punctual appearance
  • Show the right content and the right time
  • Create the right hybrid working culture
  • Integrate with your Microsoft or Google estate


£2.30 to £15 a licence a month

  • Free trial available

Service documents

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G-Cloud 13

Service ID

5 2 4 7 4 5 1 8 4 6 5 8 7 5 0


Clear Visual Communications Ltd Rebecca McCartney
Telephone: 033 0088 3984

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
GoBright may elect to undertake a service interruption or outage to facilitate improvements to its systems or for maintenance of the Service. Details are available
System requirements
  • Management interface requires Windows,Mac,Linux with web browser.
  • Devices require access of specific URL's using ports (80,443)

User support

Email or online ticketing support
Email or online ticketing
Support response times
The service includes standard support over email and telephone during normal working hours. Out of hours support and site visits are available at additional cost.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can liaise directly with a member of the team to access remote support & create tickets,
Web chat accessibility testing
None at this time
Onsite support
Yes, at extra cost
Support levels
The service includes standard support over email and telephone during normal working hours. Out of hours support and site visits are available at additional cost.
Support available to third parties

Onboarding and offboarding

Getting started
Onsite and / or offsite training. This can be arranged as part of the service agreement at the start or on request at an additional cost.
User Documentation
User videos
Service documentation
Documentation formats
End-of-contract data extraction
A report can be run to return user data in PDF or CSV format. User data will include a name, email address and all existing room bookings for the next 2 years.

The application supports export of all data, including digital signage content.
End-of-contract process
The buyer will be notified on 90 days & 60 days that the contract will automatically renew for a period of one year 30 days before contract expires.

The buyer must opt out a minimum of 30 days in advance of the contract expiry.

The contract will renew on identical terms and services that have been in effect for the final 12 months of the contract.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The desktop service is a complete management platform as well as a user self service platform with enhanced features. The mobile service is a user self-service for room and desk bookings.
Service interface
User support accessibility
None or don’t know
Description of service interface
The web management interface has role based authentication so admin users and power users will have access to enhanced functions. This can be integrated using third party authorisation such as Azure & Active Directory
Accessibility standards
None or don’t know
Description of accessibility
The service is accessible via the Web Portal using a Desktop or Laptop with a compatible operating system and a compatible web browser.
Accessibility testing
None available.
What users can and can't do using the API
Using the standard service API a user can achieve the following:

• Control the behaviour of client devices
• User synchronisation with Azure/Active Directory
• Retrieve information about services
• Monitoring of the servers
• Pulling external data into signage layouts
• Reporting and alerting
• User provisioning
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
The service can be branded with an organisational logo and colour scheme with workflows being built to match existing workflows. This is provided as part of the service.

Unique custom floor maps can be created, these are provided as part of the service.


Independence of resources
A lot of work has gone into ensuring the system is dimensioned correctly and hardware resources are adequately distributed. Extensive load testing has been performed on the system to validate this. In addition, a variety of tools are used to limit and prioritise intensive processes where necessary.


Service usage metrics
Metrics types
Room & Desk usage - do i have enough/too many, the right size with the rights services?
Ghost Bookings - No Shows
Zombie Meetings - Recurring no shows
Adhoc occupations
Number of users in meetings (3rd party hardware with people counting capabilities are required)

Integration with PowerBI
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
Other data at rest protection approach
All media data is stored on dedicated storage servers which form part of the overall offering. Data is exported to the application servers using CIFS V3 with full user and group management protection.
The data is not accessible from any other location, all access to the data for client devices and users is provided by the application instance.
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Either through the digital signage application (for digital signage data) or by running a report in the reporting application (for user data).
Data export formats
  • CSV
  • Other
Other data export formats
  • Pdf
  • Zipped up folder for digital signage content and data
Data import formats
Other data import formats
  • User data must be input through special forms
  • For media and content a variety of formats is supported

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
To protect the service availability the system has been designed so that in the event of a single VM host failure, access to all other instances is still available. This is achieved by having redundant servers and routing. This approach gives an expected availability of better than 99.999% or ‘five nines’, which equates to less than 5 minutes unplanned downtime per year.

Redundant routing is provided by the public Internet DNS.

To protect against the loss of one or more instances due to the failure of a VM host, there is the option for redundant operation of the core applications. This is provided by provisioning a clustered application instance. Again, this gives an expected availability of better than 99.999%.
Approach to resilience
The redundancy described above contributes to the resilience of the service. Local and offsite data backups stretching back 30 days are also made to offer protection from accidental data loss and the ability to recover from a catastrophic event.
Outage reporting
• Outages to components within the overall infrastructure are reported by email alert to the system administrators at Tripleplay.
• Outages to customer server instances or connected client devices are reported to both the customer and Tripleplay administrators by email and / or through a public user dashboard.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Details can be found in the attached [TN041 System Security.pdf].
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
NCI (Nederlands Certificatie Instituut)
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
No Exceptions
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
GoBright has been selected by government departments across Europe.
A cost effective and highly secure solution, the GoBright platform requires very little operational expertise and support to maintain; the GoBright platform is multi-functional, multi-facet and multi-purpose.

Key features of our solution:

Room Booking
Desk Booking
Visitor Management
Digital Signage
Information security policies and processes
Please refer to the attached [HR_ITSecurityPolicy_v1.pdf]

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All new software components are approved by senior management prior to development and by senior developers through code review
during the development process. All new software releases are thoroughly tested and assessed for threats as part of a QA process.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Application vulnerability scanning is performed prior to every new major software release using tools that generate OpenVAS and OWSAP reports. Detected threats are analysed and dealt and fixd as part of the software release if deemed necessary

Periodic scanning of the network and applications is also performed. If any new servere threats can be addressed as a patch, we have a process to address this.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
GoBright are confident in the security of their system. The system is constantly monitored and GoBright would be immediately notified if it became unavailable or was compromised in any way.
GoBright would then act appropriately and promptly to contain, recover, fix, notify and prevent further similar incident.
Incident management type
Supplier-defined controls
Incident management approach
Users have access to ClearVC's phone and email support service
This includes access to a trouble ticket system where incidents can be logged, prioritised and tracked. Tickets can only be closed once the customer is satisfied that the issue / incident is resolved.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Using automation built into the system, the solution will keep power utilisation to a minimum by disabling meeting room technology and integrate into HVAC.

This is a hybrid working resource scheduling tool and is by very nature is intrinsic into fighting climate change.
Covid-19 recovery

Covid-19 recovery

As this is a Hybrid resource scheduling tool it supports the workplace to become a Hybrid workplace that optimises the return to work from Covid-19 protocols.
Tackling economic inequality

Tackling economic inequality

This enables all users to access the system to support home working and meeting equality.
Equal opportunity

Equal opportunity

GoBright is an equal opportunities employer.

ClearVC are a National Living Wage employer.


The platform supports hybrid working and the ability to bring users to work together with proximity & Team scheduling for desks, thus keeping teams connected.


£2.30 to £15 a licence a month
Discount for educational organisations
Free trial available
Description of free trial
Unrestricted full access to the cloud service is provided for the duration of 30 days.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.