Aurion Learning

Learn Amp

Learn Amp is all-in-one learning platform designed to facilitate effective staff training, collaboration and growth - for your business and your people. Learn Amp combines the best learning management system (LMS) and learning experience platform (LXP) features with additional in-built tools to foster social learning, staff engagement and skills development.

Features

• Flexible, widget-based dashboards for specific learning initiatives, learner types, etc.
• Customisable branding options, including colours, logos, email template, etc.
• Curate and create content, including SCORM/xAPI, video/audio, websites, documents, etc.
• Manage content with permissions, learning pathways, content recommendations and more.
• Set tasks, including events, quizzes, and assignments, with scoring rubrics.
• Extensive reporting/analytics capabilities with visual dashboard and sharable reports.
• Social tools including user profiles, discussion forums, content sharing, surveys.
• Skills assessments, recommendations, management and reporting.
• Performance development: create and update OKRs with results and reporting.
• Set up 1-to-1s for coaching, mentoring and development.

Benefits

• Buildable modules let you scale your LMS over time.
• Configuration and training services get you up and running quickly.
• Save time through automated workflows.
• Achieve ROI through enhanced staff skillsets and more efficient processes.
• Establish a strong learning culture within your organisation.
• Encourage a more highly skilled, more connected, more engaged workforce.
• Effectively manage skills and performance development.
• Maintain and monitor compliance.
• Easily monitor training status with reporting dashboards and scheduled reports.
• Improve workflows for staff onboarding, talent development and knowledge management.

£11,340 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.mcclarty@aurionlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

525509146148315

Contact

Rebecca McClarty
028 9064 3211
rebecca.mcclarty@aurionlearning.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Learn Amp is compatible with stable versions of major desktop browsers (Edge, Firefox, Chrome, Safari, Opera) and mobile browsers (iOS Safari, Edge Mobile, Opera Mobile, Firefox Mobile, Chrome Mobile). Buyers using outdated or less common browsers may face limitations in service accessibility or functionality. On rare occasions where downtime is necessary, Learn Amp endeavours to provide two weeks' notice.
• System requirements: A stable version of a major browser.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response tracking using the online Aurion Support tool, where clients can raise and track tickets. All bugs fixed free of charge. Change controls prepared for any work over 0.5 day in duration. We offer email and telephone support (9:30am – 5pm, Monday to Friday). Response times depend on the assigned severity level and will be agreed and documented in a signed Service Level Agreement. Typical response time is 1-4 working days. depending on priority of the request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Aurion enters into a tailored Service Level Agreement (SLA) for every LMS/LXP deployment. The SLA will be agreed, documented and signed by the client team. The SLA documents the scope of the support services to be provided, severity levels and associated response times, along with any exclusions and our exit management plan. Aurion offers three tiers of support package: Standard: Up to 25 hours’ support per annum. Enhanced: Up to 50 hours’ support per annum. Up to 10 hours of unused support can be carried into the next year if an additional year of support is purchased. Custom: Number of hours agreed with client. Up to 20% of unused support can be carried into the next year if an additional year of support is purchased. The scope of our support service covers reactive front-line support for key client personnel and end users (end user support included in custom tier only), account management (including regular review meetings - included in enhanced and custom tiers) and system maintenance. ; Learn Amp's service levels for technical issues include: responding to critical issues within 1 hour, resolving major outages/issues within 24 hours, responding to non-critical issues within 24 hours, and bug resolution within 72 hours.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Aurion follows a documented 5-stage process for our LMS deployments. We start by providing the client team with a Training Workshop (typically delivered online) on the white-label deployment of LearnUpon LMS. This provides the client team with a good understanding of the available features and how they can be used effectively with the organisation. We follow the training with a series of configuration workshops with our LMS Specialist and Project Manager, where we agree the feature set to be deployed in the final LMS version and agree on the required feature configuration for key areas of the system, such as required user roles and permissions. We conduct user testing and refinement of the proposed LMS set up before providing detailed training for identified LMS administrators. Tailored user documentation is also provided.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Upon confirmation that the client's Learn Amp portal is to be decommissioned at the end of a contract, we agree the next steps to ensure that you have time to review and advise us on what data you require from the portal to be saved before the portal is deleted. We then give you time to download your data, or ask you to provide permission for us to do so on your behalf to share with you. We then delete any personal data and the portal will be officially closes. Customers can export data logs directly in the Learn Amp app. Any additional data extraction may incur a cost.
• End-of-contract process: As Learn Amp is a SaaS product, when a contract ends the use of the LMS portal is no longer available. Should you require continuation of the portal, the contract renewal can be discussed and implemented in line with the relevant procurement procedures. If the contract is not renewed, we require at least 30 days' notice of cancellation to set a date for decommission and allow time for you to download your relevant data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Learn Amp is a cloud-based SaaS application with a responsive design, meaning the platform adjusts to provide an optimal user experience across different device types and screen sizes, including desktops and mobile devices. Responsive design ensures that users can access the full range of features on any device, with adjustments made for smaller screens on mobile devices to enhance usability.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Learn Amp uses a web-based user interface (UI). This is a graphical interface where users can access, manage and interact with the service's features. For Learn Amp, this includes managing learning content, user roles, analytics and more. Learn Amp also has an application programming interface (API) that allows other systems and applications to interact with the service programmatically. This is useful for integrating the platform with other tools, automating workflows or extracting data.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Learn Amp conducts internal assessments and audits to ensure its features meet WCAG 2.1 Level AA. This involves a combination of automated testing tools and manual evaluation.
• API: Yes
• What users can and can't do using the API: Learn Amp's API documentation is available at: developers.learnamp.com
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Aurion customises all Learn Amp configurations to ensure that the settings exactly meet client requirements. We conduct a detailed requirements gathering exercise at the outset of each project and configure the settings and functionality in line with stated requirements. After go-live, settings can be adjusted by client LMS administrators.; Learn Amp offers extensive customisation options to align the platform with organisational branding and specific learning needs. Customisable elements include the platform's look and feel, such as brand colours, logos and domain names. Users can also tailor the login page, email branding and site branding per team, including banner images and colour schemes. Client administrators have the flexibility to curate and create learning materials, adjust visibility permissions and set up learning paths and assignments. Roles and permissions can be customised, allowing the assignment of specific roles (learner, curator, admin, etc) and the modification of these roles with specific permissions to fit organisational structures and learning strategies. Customisation is typically managed by users with administrative/owner roles within Learn Amp. They can access these settings through the platform's administrative interface, where they can make changes directly, ensuring that customisation is both accessible and controlled, maintaining the platform's integrity while meeting diverse needs.

Scaling

• Independence of resources: Learn Amp ensures consistent user experience through auto-scaling container orchestration and load balancing, effectively managing demand surges. Learn Amp's dedicated team focuses on performance and reliability, continuously enhancing speed and dependability across the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Aurion provides service metrics in the form of reports as part of our Enhanced and Custom support packages. Enhanced Support: • One six-month online support review call between the Aurion Client Account Manager and client representatives to review and feedback on the overall management of the project. • Quarterly progress report / support ticket report to highlight trends and identify opportunities for improvement or new features. Custom Support: • As above plus one Steering Group meeting between the Aurion Client Account Manager and client representatives to review and feedback on service provision and the overall management of the project.
• Reporting types: Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Learn Amp

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Automated security monitoring and threat detection, network and application firewalling, secure access mechanisms for data management, and rigorous data destruction processes to further protect data at rest.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data through a range of flexible options, including API integrations for seamless automation, direct access to Data Lake for comprehensive analytics and straightforward CSV exports for easy data handling and sharing.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Parquet
• Data import formats:
  • CSV
  • Other
• Other data import formats: Via API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Learn Amp safeguards data within the network by employing SIEM monitoring for real-time security insights, enforcing two-factor authentication (2FA) for enhanced access control, and using time-limited elevated access requests alongside the principle of least privilege to minimise exposure and risk.

Availability and resilience

• Guaranteed availability: Aurion provides a tailored SLA for all LMS clients that guarantees initial response and resolution times, dictated by four levels of priority. Learn Amp aims for 99.9% uptime, with uptime of greater than 99.7% in a given month, guaranteed.
• Approach to resilience: Learn Amp's service is architected with resilience at its core, leveraging AWS's robust data centre infrastructure to ensure high availability and continuity. Learn Amp's deployment spans multiple AWS availability zones, providing inherent redundancy and failover capabilities. To further bolster the platform's resilience, Learn Amp implements automated scaling and load balancing to efficiently manage varying loads, alongside comprehensive data backup and disaster recovery strategies. These measures ensure minimal downtime and rapid recovery in the unlikely event of a disruption. Learn Amp's commitment to security and resilience extends to its operational practices, including regular audits, continuous monitoring and adherence to the principle of least privilege to safeguard against unauthorised access or data breaches. Detailed information on Learn Amp's resilience features, aligned with AWS's industry-leading standards, is available on request. Details of Aurion's backup and disaster recovery plans are also available upon request.
• Outage reporting: Aurion provides email notification to system administrators for certain unplanned outages. The schedule of planned maintenance of the System will be published on the Aurion Learning password protected Project Management website, Basecamp. A public status page from Learn Amp is also available at: status.learnamp.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Single sign-on with various identity providers: https://learnamp.com/product/integrations
• Access restrictions in management interfaces and support channels: In the Learn Amp platform, access to management interfaces and support channels is restricted through role-based access control. Users are assigned specific roles and permissions based on their job responsibilities and level of access needed. In addition, access to support channels may require authentication and verification to ensure only authorised individuals can access sensitive information. Further details on access restriction methods are available on request.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Learn Amp holds ISO/IEC 27001 certification.
  • Learn Amp is SOC 2 Type 2 audited.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type 2
• Information security policies and processes: Learn Amp follows an ISMS framework, and its policies and processes are aligned with international best practice. Learn Amp's ISMS is supported by a hierarchical reporting structure, ensuring accountability and enforcement from the top down, with regular reviews and audits of policies. Learn Amp adheres to GDPR and other relevant legislation, with training available for all staff, and incident management procedures in place.; In addition, Aurion implements an Information Security Policy that aims to protect the company’s information assets from all threats. The policy helps us to: reduce the risk of IT-related problems; plan for problems and deal with them as they arise; provide continuity of work if a problem occurs; keep valuable company information safe; fulfil professional obligations to clients; and comply with legal statutory requirements of GDPR and other legislative requirements. The policy outlines the responsibilities of our Data Compliance Manager, IT Manager and the wider Aurion team in relation to information security, including measures relating to hardware and software security, data transfer, email, remote working, etc. New starts are required to review and accept the Information Security Policy, with regular refresher training provided to all staff. Aurion holds Cyber Essentials certification and is working towards ISO27001 accreditation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Learn Amp's processes are designed to ensure the integrity and security of services throughout their lifecycle. Learn Amp adopts an Agile methodology, allowing for flexible yet controlled development and deployment. Components are tracked from inception through to production, with each change undergoing a thorough analysis of requirements, risks and potential security impacts. Learn Amp leverages version control, complemented by local development environments. Code quality is assured through linting, static analysis and CI/CD pipelines. Each change is scrutinised through peer review, quality assurance testing and a formal sign-off process before deployment.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Learn Amp employs horizon scanning to identify cybersecurity threats, monitoring technology developments and industry insights. Regular workshops analyse risk causes, impacts and likelihood. Patch deployment is prioritised based on threat severity and risk appetite, ensuring timely response without compromising service quality. Learn Amp's intelligence on threats comes from both internal and external sources, including vendor communications and industry forums, facilitating early detection and assessment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Learn Amp's protective monitoring processes use continuous SIEM surveillance to identify potential compromises, employing advanced analytics and threat detection tools to monitor system activity and detect anomalies. Upon detecting a potential compromise, Learn Amp's incident response team is immediately alerted. Learn Amp prioritises rapid response, aiming to assess and mitigate threats within hours of detection. Incident response protocols are activated, including containment, eradication of threats and recovery measures, followed by a thorough investigation to prevent future occurrences. Learn Amp's swift, systematic approach ensures minimal impact on operations, aligning with its commitment to safeguarding data and maintaining service integrity.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Learn Amp's incident management processes include pre-defined protocols for common events, ensuring a swift and structured response to incidents. Upon receiving an incident report, Learn Amp's incident response team assesses the situation, initiates appropriate response actions and communicates updates to relevant stakeholders. Post-incident, Learn Amp provides reports outlining the nature of the incident, actions taken and recommendations for future prevention. ; Communication from Learn Amp is directed to Aurion, and then by Aurion to the client. Aurion maintains our own incident management procedures (available on request). Aurion clients can report incidents by telephone/email or the Aurion Support tool.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Aurion is committed to implementing strategies that promote protection of the environment, avoid waste and support sustainable business activities. Our commitment to the local community and environment has been recognised through awards including a commendation from Business in the Community Northern Ireland for Most Responsible Small Business.; Aurion maintains an Environmental Policy, which is reviewed and updated annually by our Board. The policy is aligned with our Business Plan, which focuses on 5 of the UN Sustainable Development Goals, including Infrastructure and Climate Action. Our annual Action Plan documents and tracks progress against each of the 5 Goals per annum. All new staff are required to review our Environmental Policy in their induction, and annual carbon literacy and environmental awareness refresher training is provided to all staff. ; Aurion has signed up to the Climate Action Pledge in association with Business in the Community Northern Ireland. This helps us to benchmark our sustainability initiatives and provides verifiable measures for reductions in greenhouse gas emissions, energy use, resource consumption and waste. ; We have a number of internal initiatives in the area of sustainability that are incorporated into our business policies as part of our ISO 9001:2015 accreditation. These include a cycle to work scheme for all staff with tax incentives, and regular CSR activities targeted at supporting the local environment and community, including volunteering with local charity, Storehouse Belfast.; Additional initiatives to improve the sustainability of our business include turning off lights/equipment when not in use, installing smart monitoring in our heating system, using energy-efficient hardware, etc. We design our solutions to minimise excess data usage/storage, thereby reducing energy consumption, e.g. compression of images/video, commissioning hosting plans that scale up/down to minimise over-capacity, etc. We reduce paper usage by adopting digital tools/documents as standard. We recycle obsolete hardware/furniture with local charities.

Pricing

• Price: £11,340 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Following an initial scoping call with the Aurion team, we will set up a trial version of Learn Amp in line with your broad requirements. Trial access will be provided on a limited time basis and typically includes Learn module features.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.mcclarty@aurionlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.