Six Degrees

Managed Extended Detection and Response MXDR SOC Service

Managed Extended Detection and Response (MXDR) Service based on GPG 13, 24/7/365 cyber security SOC monitoring providing human analysis and triage, covering endpoints, servers, on-premise infrastructures, Office 365, identities, cloud applications and cloud workloads. PSN Service Provider and ISO27001 Compliant. Includes integration with industry leading Threat Intelligence provider Recorded Future.

Features

• Human SOC Analysts Monitoring and Triage 24/7
• Built using GPG13, CE+, CIS and NIST controls
• UK On-shore staff and operating facilities Only
• Proactive detection and extended response capabilities
• Includes SIEM, Threat Protection, Threat detection, Threat Intelligence
• BPSS and SC Cleared Staff
• PSN Service Provider (PSNSP SRV_0220) accredited
• Includes Advanced Threat and Malware intelligence
• SOC MDR SIEM XDR
• Incident Response Retainer

Benefits

• Can be deployed for Cloud and On-premise Infrastructure
• Options for regular service reviews and reporting
• Fully utilise existing capability within integrated Microsoft security tools
• Built around leading security tools
• Personal interaction between SOC analysts and client
• Flexible and scalable solution - add devices as required
• Full visibility on existing devices, services, software and platforms
• Pre-determined response actions to protect your most critical assets
• Includes integration with industry leading Threat Intelligence provider Recorded Future.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

525884007984106

Contact

Six Degrees Public Sector team
08000128060
publicsector.sales@6dg.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Endpoint security
  • Security analytics
  • Governance, risk and compliance
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Systems and services that do not have native API and detection rules available may require additional development. Response actions completed for the most vulnerable part of your infrastructure, your Endpoints and Servers. The service will generate an Azure usage and storage cost that is variable according to your infrastructure configuration and log retention requirements.
• System requirements:
  • Cloud based solution
  • Azure CSP created or utilised
  • Appropriate Microsoft Defender Licensing is required
  • Appropriate permissions and access requirements via Lighthouse

User support

• Email or online ticketing support: Yes
• Support response times: Dependant on incident/request and priority level - please see attached Service Description for details.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see attached Service Description for support levels.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The Six Degrees Managed Service engagement process comprises of 6 distinct phases as outlined below: Pre-sales: sets the expectation of any engagement. Implementation Planning: manages final designs and the overall plan. Deployment: focuses on the initial installation of the client side technology. Configuration: manages the client and Six Degrees technology integration. Tuning: ensures the technical solution is performing optimally. Full Service Operation: manages the delivery of the service through to contract closure
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The technical solution is owned by Six Degrees and is used to deliver the managed service. At termination of a managed service means that all components of the technology will be shutdown. All raw log data collected inside the SIEM can be exported in a compressed file and provided to the client. It is the clients responsibility to handle the compressed log file according to data classification and handling guidelines. Virtual images and all backups are to be deleted with written confirmation from the client this has been actioned. The continued use of any of the components, as they were provided and configured for the service will be in breach of any licencing agreements outside of a managed service contract. Any information collected by Six Degrees during the implementation or running of the service will be securely deleted in accordance with NCSC secure destruction guidelines and written confirmation from Six Degrees that all information has been destroyed will be issued.
• End-of-contract process: The client will need to give termination notice, as the solution and its configuration is owned by Six Degrees and is used to deliver the managed service, the termination of a managed service means that all components configured and purposed for the delivery of the service will be shutdown.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Users can access support options, such as raising tickets, via our Client Portal
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Via Support
• API: No
• Customisation available: No

Scaling

• Independence of resources: Each client will has their own instance of the technology platform created. Each instance has its own, scalable resources to assure it is not impacted by other service users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Not applicable
• Data export formats: Other
• Other data export formats: Not applicable
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% as a minimum - please see attached Service Description for all SLAs and service credits
• Approach to resilience: Six Degrees run two data centres, which are fully resilient and tested regularly in our BCP plan. In addition, Six Degrees have a fail-over SOC that is instigated in the event that SOC Alpha is physically or technically unavailable.
• Outage reporting: Outages to the service are reported to the client immediately by telephone communication, due to the nature of the service and reviewed at the service meetings as part of standard reporting.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Dedicated end points, with 2FA, Isolated VPN connectivity and RBAC.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All ISO 27001:2013 controls and associated policies are in place. Enhanced weekly and quarterly external approved scanning vendor (ASV) vulnerability scanning. Six Degrees operate a rolling internal audit programme to ensure continuity of compliance to our various accreditations, as well as internal technical auditing of our systems through the use of various integrity checks. This ensures that there is always a fully justified and documented Change Request for any modification of our secure systems.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Management within Six Degrees is run by a change control board run by our CTO. Only those changes that conform to the Change Management process described in our policy document are authorised for implementation. Within these standards are the rules of conduct relating to: 1) Change Entry 2) Change Review 3) Testing 4) Change Approval 5) Change Announcement 6) Change Management Meeting 7) Implementation 8) Report and Control
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Emergency patches will be deployed by relevant Six Degrees SOC Staff delegates. They should be deployed within 8 hours of availability. As Emergency patches pose an imminent threat to the network, the release may proceed testing. Critical security patches should be deployed within 3 business days of the time the vendor makes them available. Non-critical security and other patches may be applied monthly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Although GPG13 is now a legacy document, it remains a guideline to be utilised. As such Six Degrees monitor its our own infrastructure in line with this standard.
• Incident management type: Supplier-defined controls
• Incident management approach: As an ISO27001 accredited company, Six Degrees must maintain a detailed Incident Handling Policy and suite of procedures to ensure that we have a comprehensive and repeatable risk assessment process. Incidents are reported to the Information Security Officer as per policy and our Information Security Management System.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LQRA
• ISO/IEC 27001 accreditation date: Friday 13 March 2015
• What the ISO/IEC 27001 doesn’t cover: N/A all is covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 11 August 2009
• What the ISO 9001 doesn’t cover: N/A all is covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: IT Governance Ltd
• PCI DSS accreditation date: Thursday 6 November 2025
• What the PCI DSS doesn’t cover: N/A all is covered
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4fac61c0-0804-4641-bafb-8491a85aefad
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Bd936e65-aa84-4efe-a586-1a80b7409c04
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.