Cloudsoft Corporation Ltd.
Cloudsoft ServiceNow Connector Support
Cloudsoft will guide and support you through your specific integration scenario between your ServiceNow setup and AWS with the AWS Connector for ServiceNow. ServiceNow and AWS are strategic technologies for many enterprises. The AWS Service Management Connector for ServiceNow brings these technologies together.
Features
- Expert-Led Guidance: supporting experimentation, innovation, implementation and management
- Hands-on expertise for integration scenarios between AWS and ServiceNow
- Customised connectors for you AWS/ServiceNow integration
- 24/7 support for your usage of the connector
- Support from the builders of the AWS ServiceNow Connector
Benefits
- Achieve higher ROI from your strategic technology investments
- Achieve effective incident resolution unifying ServiceNow and AWS
- Execute automation playbooks,
- Extend approved AWS resources to end-users through the Service Catalog
- Manage CMDB resources
- Manage incidents through AWS Systems Manager OpsCenter
Pricing
£1,000 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ross@cloudsoft.io.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 2 6 1 6 9 6 3 9 8 6 4 8 2 4
Contact
Cloudsoft Corporation Ltd.
Ross Gray
Telephone: +447795570563
Email: ross@cloudsoft.io
Planning
- Planning service
- Yes
- How the planning service works
-
Cloudsoft will guide you through integration scenarios between your ServiceNow implementation and AWS with the AWS Connector for ServiceNow.
Our services are typically delivered in series of workshops where expert Cloudsoft consultants will:
- Explain and demonstrate the benefits achieved by integrating these two key technologies
- Gain situational awareness of your specific ServiceNow implementation and integration goals
- Design the architecture of your bespoke ServiceNow and AWS integration scenario(s)
- Provide your organization with a customized connector product (if required)
- Set up your AWS Connector for ServiceNow, in line with your needs
- Configure your AWS Connector for ServiceNow to connect to your AWS services
- Provide comprehensive support during the entire integration scenario till successful go-live
- Provide ongoing support and management
In addition, it also includes a dedicated technical support before, during and after the implementation and direct communication on product updates and resolving issues. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Amazon Web Services (AWS)
- ServiceNow
Training
- Training service provided
- Yes
- How the training service works
-
Through our Cloudsoft Servicenow Connector support customers will learn:
- How to utilise the connector to allow integration between ServiceNow and AWS
- Best practices in working with the ServiceNow Connector - Training is tied to specific services
- Yes
- Services the training service works with
-
- Amazon Web Services (AWS)
- ServiceNow
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Your Service Management solution is an intrinsic part of how your users consume cloud services. By integrating your cloud services into your ITSM solution you can help your users migrate services to the cloud more easily and control the cloud service options that are available to users
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Amazon Web Services (AWS)
- ServiceNow
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Quality Assurance and performance testing of your customised ServiceNow / AWS connector prior to go-live is essential. Each client will have a staging environment with which they can test and familiarise themselves before they move to a live production environment.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- Cloudsoft will support customers to maintain their connector between ServiceNow and AWS
Service scope
- Service constraints
- Service is restricted to the AWS ServiceNow connector
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
We base responses on ticket severity levels as follows:
Severity Level 1 - Within 15 minutes Updates hourly thereafter
Severity Level 2 - Within 1 Support Hours Updates every two hours
Severity Level 3 - Within 4 Business Hours
Severity Level 4 - Within 8 Business Hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Our website CMS has a native SEO tool, which includes scanning for Accessibility. We run this scan monthly and act on any issues that are highlighted.
- Web chat accessibility testing
- Our website CMS has a native SEO tool, which includes scanning for Accessibility. We run this scan monthly and act on any issues that are highlighted.
- Support levels
-
Cloudsoft provides a range of support levels for our users:
- Our managed support solution comes with a full Support Service Level Agreement including the provision of a self service portal with ticketing solutions and help desk.
- Services include the provision of dedicated and expert consultants to support the customer through the agreed engagement period
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
As a responsible software and cloud consultancy business we operate with a minimum carbon footprint and are actively working towards our own net zero goals.
With this in mind we will work in partnership Public Sector Organisations to ensure contracts are managed in such a way to meet customer zero carbon emissions targets
With respect to efficient use of resources, Cloudsoft works in the following ways which will have positive environmental consequences;
● Recycling and waste management - by implementing effective waste
management practices to minimise waste and promote recycling and reusing materials whenever possible. Our contract with ChangeWorks Recycling gives us a monthly report on our waste and how much we recycle versus companies of similar size as ours - this data can be provided.
● Hybrid working policies - which lead to lower travel carbon footprints.
● Transportation - Minimising emissions related to transportation by using low- carbon transportation options where possible, such as bus, tram or cycle to place of work (noting we do not require employees to be in the office) or meetings.
● Energy efficiency - encouraging teams to be aware of and improving their energy consumption by providing energy-efficient equipment, technologies,and materials.
● Innovate and collaborate: Encourage innovation within the project team and collaborate to share knowledge and best practices for reducing emissions.
We also encourage employees to act sustainably via many perks and benefits: cycle to work scheme, Pawprint app helping to calculate individual carbon footprint and providing advice on how to reduce it.Equal opportunity
Cloudsoft is committed to promoting equal opportunities in employment.
We are opposed to all forms of unlawful or unfair direct or indirect discrimination, harassment, bullying, or victimisation of our employees and we actively put policies and working practices in place to avoid this.
We believe that it is in all our interests to ensure that the talents and skills of people throughout Cloudsoft are treated fairly, appreciated and valued.
We recognise that commercial enterprise can contribute to Equal Opportunities through contribution to fair work practices as these impact employees and the working culture within our industry.
Equal Work Practices
Cloudsoft supports fair work practices across the board and takes a consistent approach.
All individuals completing work for us, regardless of working arrangement or type of contact are treated fairly and are subject to our standard working practices, which we design with fairness and equality in mind. These practices are actively practised across the business and documented in Company Handbook. The Handbook provide information that relates to the business and is available to all employees, it includes out Equal Opportunities policy, all the benefits that staff are entitled to, and other policies such as Health & Safety, Grievance policy etc.
Fairness and Diversity
Cloudsoft is an equal opportunities employer, and we aim to ensure that no-one receives less favourable treatment because of their identified gender, gender reassignment, age, disability, religion, belief, sexual orientation, marital status, or race. We believe that diversity drives value and we actively work to promote equality across the workforce to ensure we value those differences.Wellbeing
As a responsible employer we believe we can best contribute to wellbeing in our industry through ensuring the wellbeing of Cloudsoft employees. We work to spread awareness to highlight the importance of positive wellbeing. To this end we invest in:
Skills and Training to Fulfil Potential
Commitment to the development of people and skills, providing all staff with an annual budget for relevant external training. Staff are actively supported who wish to achieve relevant professional certifications, covering supporting materials and exam fees and providing time off for exams/preparation.
Flexible working, Career Breaks and Other Leave
Cloudsoft supports flexible working conditions to meet the needs of staff. The companies recognise that staff benefit from flexible working hours or working from home, and offer where applicable flexible and hybrid working options, including compressed or reduced working weeks. Enhanced maternity and paternity leave is made available for all employees, as are career breaks should employees require it. Staff can take time off work to deal with situations affecting their dependents by compassionate leave. Employees are supported by a comprehensive sickness policy as well as access to occupational health and other health support.
Wellbeing online courses and Mental Health Support
Employees are encouraged to make the most of Wellbeing online courses via our perk’s membership - employees can learn how to reduce stress, sleep better and gain focus whilst maintaining a healthy work life balance. As part of our Private Health insurance, Mental Health support is being offered to support employees who require some. Our dedicated HR partner team are also Mental Health first aiders shall the employee wish.
Pricing
- Price
- £1,000 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ross@cloudsoft.io.
Tell them what format you need. It will help if you say what assistive technology you use.