DOCCLA UK LIMITED
Virtual Ward Support
A comprehensive set of support services for the successful deployment of virtual wards and remote patient care/monitoring, including requirements analysis, planning, technical implementation, training, integration, clinical safety (DCB 0129), support desk, device logistics and decontamination, patient compliance, clinical patient monitoring (CQC registered), research and agentic AI automations.
Features
- Feasibility assessments and business case development
- Technical implementation
- Project and change management
- Help desk for clinicians and patients
- Integration services
- Device logistics and decontamination
- Patient onboarding
- Patient compliance monitoring
- Patient clinical monitoring (CQC registered)
Benefits
- Higher patient compliance
- Reduced clinical staffing costs
- Speedier patient discharge
- Admission avoidance
- Lower implementation costs
- Faster implementation
- Frees clinical staff to care for patients
Pricing
£550 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at denis@doccla.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 2 6 2 2 2 0 3 7 7 9 2 2 3 7
Contact
DOCCLA UK LIMITED
Denis Shaughnessy
Telephone: +447769676855
Email: denis@doccla.com
Planning
- Planning service
- Yes
- How the planning service works
-
We provide expert planning to support the introduction of virtual wards or remote patient monitoring delivered as cloud services.
The planning includes requirements definition, feasibility assessments, business case development, project planning services, and so on.
The service is provided by Doccla staff with first hand expertise in the implementation of virtual wards in a variety of NHS care settings.
The service is supplemented by the provision of a variety of template documents, which have been developed and refined through practical use in other virtual ward deployments. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Virtual wards
- Remote patient monitoring
Training
- Training service provided
- Yes
- How the training service works
- We provide comprehensive training to support the implementation of virtual wards and remote patient monitoring.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Virtual wards
- Remote patient monitoring
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We provide comprehensive support to help buyers migrate.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Doccla Virtual Ward Service
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We can provide test strategies and scripts to ensure that your virtual ward or remote patient monitoring solution is ready to implement with patients. This includes the preparation of clinical safety case documentation in accordance with DCB 0129.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide a full range of end-to-end services to support the deployment of virtual wards and remote patient monitoring as cloud based software. This includes: project management, help desk, training, device selection and testing, patient on-boarding, patient compliance monitoring, device decontamination and logistics, and CQC-registered first level clinical support.
Service scope
- Service constraints
- No significant constraints for the intended use of the service.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We reply promptly. Our aim is to run round questions without delay.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We have performed the testing with our own staff.
- Support levels
-
We provide a full range of end-to-end services to support the deployment of virtual wards and remote patient monitoring as cloud based software. This includes: project management, help desk, training, device selection and testing, patient on-boarding, patient compliance monitoring, device decontamination and logistics, and CQC-registered first level clinical support.
We provide an account manager as a single point of contact.
The costs are based on our SFIA rates. However, we can provide fixed prices.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 22/06/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- NHS DSPT Toolkit 'Standards Exceeded'
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We deliver additional environmental benefits in contract performance by working towards net zero greenhouse gas emissions. We currently partner with Ecologi to establish a ‘Virtual Forest’ for each client, showing a live count of trees planted to reduce our carbon footprint and support biodiversity. We strive for environmental protection and improvement by influencing staff to hold all project meetings online by default, reducing CO2 emissions that would otherwise be generated by travelling to meetings. We influence our suppliers to have published commitments to support environmental protection and improvement. We influence our logistics team to continue using plastic packaging in our introductory boxes that is 100% biodegradable and recyclable.Covid-19 recovery
We create employment and return to work opportunities by reviewing our commitment to Diversity and Inclusion at the beginning of every year and scrupulously encouraging applications from those from disadvantaged backgrounds, including individuals left affected by COVID on LinkedIn and our website. We retrain employees to engage with cutting edge machine learning models, sophisticated customer service software, and health-based digital infrastructure to address skills shortages and enhance competitiveness in high growth sectors. We support people and communities to recover by deploying our clinical in-reach team to help identify patients worst affected by or shielding due to COVID-19 to our respiratory pathway. We involve local stakeholders and users in service design through one quarterly consultation with clinicians and patients on choice of medical devices and development of standard operating procedures for COVID-19.Tackling economic inequality
We create opportunities for entrepreneurship by advertising our supply chain opportunities openly on Contracts Finder every quarter , ensuring contracting opportunities are available to new and growing businesses. We create employment and training opportunities for those who face barriers to employment by promoting our work placements in local colleges and schools with low attainment beginning every quarter, and offering routes to full employment through our placements. We support educational attainment by providing a Level 3 Business Administration apprenticeship scheme targeted towards individuals from disadvantaged backgrounds, providing practical training to address skills gaps in business and resulting in a fully funded, recognised qualification. Support one apprenticeship per contract per year. We support educational attainment through monthly HEKA subscription, providing access to upskilling courses to all employees. We create a diverse supply chain by enlisting our Head of Logistics to conduct research at the beginning of every quarter into new businesses, start-ups, VCSEs, and businesses owned by entrepreneurs who are women, veterans, minorities, or disabled.Equal opportunity
We increase representation of disabled people in the contract workforce through targeted recruitment for our remote patient monitoring team, which allows nurses who have sustained chronic injury, burnout, or physical health conditions to work flexibly and remotely. Our clinical team already employs several clinicians that meet these criteria. We support disabled people in developing new skills relevant to their work. For instance, we currently upskill disabled nurses the clinical governance and digital capabilities to deliver next-generation virtual monitoring systems. Our training programmes offer flexible hours and work from home arrangements to foster an inclusive workplace and promote retention. For each partnership we launch, one project manager will spend two days per month working towards a PRINCE2 qualification, with training time fully paid, supporting skill development and career progression.Wellbeing
We support health and wellbeing through monthly Heka allowance for counselling and fitness. We help manage stress by promoting our regular office yoga, mindfulness and meditation sessions, contributing to a relaxed workplace.
Pricing
- Price
- £550 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at denis@doccla.com.
Tell them what format you need. It will help if you say what assistive technology you use.