Barrier Networks

Barrier Networks Centri for Security Information Event Management (SOC/SIEM) (USM Anywhere)

Our Managed SIEM Service provides customers with first-class security expertise, advanced threat intelligence, efficiency and automation. Our cyber security experts are well placed to manage the system effectively ensuring that security incidents and breaches are handled swiftly and accordingly.

Features

• SIEM & Log Management
• Asset Discovery
• Vulnerability Management
• Cloud, Host and Network Intrusion Detection System (IDS)
• Machine Learning (ML) & Artificial Intelligence (AI)
• User and Entity Behavioural Analytics (UEBA)
• Pre-configured Correlations / Use Cases Available
• Highly Customisable Correlations and Usecases
• Incident Response (IR) Support
• OPEX Based Model

Benefits

• Reduce Business Risk
• Reduce the Time to Detect and Respond to Incidents
• Reduce Time taking Investigating False Positives
• Increase Return On Investment in Security Tooling deployed
• Identify Previously un-monitored Anomalous or Malicious Behaviour
• Increase visibility: Identify Previously un-monitored Anomalous or Malicious Behaviour
• Replace Existing investments in Vulnerability Scanning and Asset Scanning
• Streamline compliance reporting, including GDPR, PCIDSS and ISO27001
• Protect Against Insider Threat
• UK Based

£42.23 to £111.62 a gigabyte a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

526442878597342

Contact

Iain Slater
0141 356 0101
info@barriernetworks.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: Deployment of Virtual Sensors in Customer Network / Cloud

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority Level will be agreed based on Use Cases and will result in a Phone Call to the Customer Point of Contact, an Email depending or a notification in the Managed Service Portal – depending on Priority Level all may occur. Questions raised by the customer will be for change or information, these are responded to within 48 working hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Support is included within the Service either 8x5 (Mon-Fri) or 24x7. The critical success factor for delivering world class Security Operation Centre services is the maturity of the people, skills and SOC handling processes. The SOC is supported by the following roles; Level 1 Analyst, Level 2 Analyst, Level 3 Analyst, SOC Manager. More details are availbale in the service definition.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Barrier Networks onboards customers by gathering all key information required to bring the service live. All system information and supporting documentation is developed and distributed to the customer as part of the onboarding process. Detailed design documentation is derived from this initial documentation. The detailed design is agreed and signed off by both parties prior to implementation. A full copy of the system documentation is provided following user acceptance testing. Upon the service commencement, the Managed SOC monitoring team will start the baseline of the Customer’s network. The initial baseline process shall be conducted during the first 30 days and subsequent baselines will be conducted every 3 months thereafter. Baselining starts by measuring normal activity on a network or network device. That measurement is used as threshold, or baseline, to detect unusual patterns or changes in levels of activity. With this method, a security expert can focus efforts on evaluating anomalies instead of looking for them by reviewing huge log files.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: You can download your raw logs at any time. If you do not renew your subscription, we will keep the raw logs for 90 days after your subscription expires, giving you a grace period to restart your service. After 90 days, your data will be destroyed.
• End-of-contract process: All Software functionality is provided for the duration of the contract with Barrier Networks. Once the contract has ceased, the organisation will be off-boarded, information securely deleted from the Barrier Networks database, and tenant is removed at no extra cost. Bespoke off-boarding requirements can be purchased via "Barrier Networks Cyber Security Consultancy Services".

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The service is highly customisable this will be done at the point of implementation and throughout the contract at the customers request.

Scaling

• Independence of resources: Unlike other SaaS solutions that use a multi-tenant architecture, Barrier Networks use a single-tenant data store architecture to securely store your data. Your data is stored in its own dedicated data store, which is completely isolated from other customers’ data. Unlike multi-tenancy, which is prone to data leakage and breakage that can affect multiple customer accounts, single-tenancy ensures that all customers’ data is kept separate and leak-proof.

Analytics

• Service usage metrics: Yes
• Metrics types: Log volume ingested, alerts and alarms.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AlienVault

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via the portal at any time
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Discussed at the time of implementation

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Service is hosted in AWS and delivers a 99.999% availability
• Approach to resilience: Unlike other SaaS solutions that use a multi-tenant architecture, Barrier Networks use a single-tenant data store architecture to securely store your data. Your data is stored in its own dedicated data store, which is completely isolated from other customers’ data. Unlike multi-tenancy, which is prone to data leakage and breakage that can affect multiple customer accounts, single-tenancy ensures that all customers’ data is kept separate and leak-proof.
• Outage reporting: Email

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are governed by role based access control. Support access is via registered accounts
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: 360 Certification ltd
• ISO/IEC 27001 accreditation date: 28th June 2019
• What the ISO/IEC 27001 doesn’t cover: Available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001
  • SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Your data is treated as highly confidential, and only a select few staff members have access. This group of employees uses multi-factor authentication to access the Secure Cloud. Strict internal controls and automation enable support for the service while minimising administrative access. Our SOC is subject to a formal information security program that implements various security controls to the NIST Cyber Security Framework. Key controls include: Inventory of Devices, Inventory of Software, Secure Configurations, Vulnerability Assessment, and Controlled Use of Administrative Privileges.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes and configuration management follow ITIL V3 best practice.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All external facing services are subject to monthly vulnerability scans. Patching takes place monthly with emergency patching taking place within 1 week of the vulnerability detection. In extreme circumstances and to protect the security of the organisation and customer, Barrier Networks will patch on the same day.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our SOC provides Intrusion Detection Vulnerability Assessment and security alerting for malicious activity. IDS and Network Monitoring component provides real-time detection of security incidents. If an intrusion/breach is detected, a security alert is issued which generates an automatic ticket within the SOC Helpdesk software. These tickets are classified based on the Priority. Our incident response process is designed in alignment with NIST Special Publication 800-61 Revision 2 and is a service that is available to customers.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident Response Service for managing security incident and is based on NIST Special Publication 800-61 Revision 2 . Incidents are logged with a unique case reference number and tracked from triage through to resolution via our service desk platform. We have pre-approved processes / changes for certain tasks, however day to day operation is bespoke per customer and may change depending on the organisation’s needs. Users can report incidents via email, web or telephone. Reports are provided via email upon request. Major incident reports are provided within 48 hours of the incident resolution. Updates available upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  • To create an environment in which individual differences and the contributions of all our staff are recognised and valued.; • Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.; • Training, development and progression opportunities are available to all staff.; • To promote equality in the workplace which we believe is good management practice and makes sound business sense.; • We will review all our employment practices and procedures to ensure fairness.; • Breaches of our Equality Policy will be regarded as misconduct and could lead to disciplinary proceedings.; • This policy is fully supported by Senior Management.; • The policy will be monitored and reviewed regularly.

  Wellbeing

  • We promote an open, supportive company culture where employees look out for one another and feel comfortable discussing any difficulties. Mental health is valued equally to physical health.; • Employees have access to confidential counselling, therapy, and other mental health resources through our employee assistance program.; • We encourage taking time off when needed for mental health days in addition to sick days. Employees are trusted to manage their time off responsibly.; • Training is provided to managers on recognizing signs of burnout, ; work overload, and other mental health concerns. Managers work to ; proactively address issues and reduce employee stress.; • Employee workloads and schedules are designed to be reasonable ; and sustainable. ; • Wellness initiatives like meditation breaks, stress management ; workshops, mindfulness programs, and social events are offered ; throughout the year.

Pricing

• Price: £42.23 to £111.62 a gigabyte a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 14 -28 Days, 2 Sensors and Maximum 250GB Log Ingestion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.