TORCHBOX LTD

Service Design

Our service designers improve the end-to-end user experience of services, including both digital and physical touchpoints. They work in multidisciplinary teams to ensure that the service is user-centred and meets the needs of the target audience. We’ll alleviate pain points, remove friction, support user behaviours and facilitate evidence-based decision making.

Features

• End-to-end service blueprints
• As-is and to-be user journeys showing on- and offline touchpoints
• Prototypes and wireframes
• Leading Design Sprints
• Mapping workshops
• Design facilitation and prioritisation
• Iterative, user-centred service design following GOV.UK Service Manual

Benefits

• Understand users’ experiences when interacting with your services
• Identify gaps, pain points and opportunities across your digital estate
• Model, describe and iterate your products or services
• A collaborative design process for rapid idea generation and evaluation
• Create shared stakeholder understanding and buy-in for evidence-based decisions
• Design products that deliver strategic outcomes whilst meeting user needs
• Meet the GOV.UK or NHS Service Standard

£500 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business@torchbox.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

526522621740218

Contact

Paul Vetch
07976297092
business@torchbox.com

Planning

• Planning service: Yes
• How the planning service works: Yes
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Yes
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Yes
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Yes

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Standard support is offered within UK office hours excluding bank holidays. Customised support packages are available.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Via Slack
• Support levels: Our standard response time SLA for p1 and p2 issues is 4 hours

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 18th October 2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As a BCorp we have to adhere to stringent rules and regulations that align our activities to benefit all people, communities and the environment.

Pricing

• Price: £500 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business@torchbox.com. Tell them what format you need. It will help if you say what assistive technology you use.