Moodle, Mahara, Totara SAS
Our cloud hosting environment is specifically designed to optimally host the platforms which we have worked with for over a decade. Our Moodle, Totara and Mahara hosting is resilient and flexible to suite your needs.
Features
- LAMP support (Linux, Apache/Tomcat, MySQL, PHP/Java)
- Domain names and DNS
- Maintenance and optimisation
- Ongoing security maintenance, patches and updates as required
- Daily backups and encrypted off-site backups
- Secure file access (SSH & SFTP)
- Availability and performance monitoring
- Scalable storage packages
- Server-side technical support includes specific server-side duties
- SSL Certificates and secure access
Benefits
- We monitor, tune and scale the performance of your system
- We take care of servers, operating systems, applications and databases
- A system up to date with backups and upgrades
- Robust and reliable hosting
- Scalable service
- Cost effective
- Flexibility of Open Source
- Open for Learners 24hrs, 7-days a week, 365-days a year
Pricing
£680 a unit a day
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 2 6 6 7 1 9 4 2 0 0 9 0 1 8
Contact
TDM Open Source Software Services
Jonathan Barrett
Telephone: 03331010040
Email: jon.barrett@tdm.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- From time to time it may be necessary to upgrade our infrastructure or your software, this will usually be done without service interruption, any at risk or maintenance periods will be communicated and agreed with the client in advance.
- System requirements
- Latest version of Chrome, Firefox, Microsoft Edge, or Safari
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Office hours UK time 9am till 5pm weekdays.
• Immediate response for critical problems
• 4 hour response for non-critical problems
Please use emergency contact number at all other times for immediate response. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
We provide admin (front end) and server side support as required.
Please refer to rate card and pricing documentation for more information. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Onsite training, online training and user documentation is available before, during and after the on boarding phase.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- We can either transfer your data to your new provider / own systems or allow them access to retrieve the data from our systems depending on experience / compatibility. Alternatively we can provide your data in archived format via secure download or file transfer.
- End-of-contract process
- We are of the belief that we are only the custodians of your system and data, therefore you are free to leave and take your data at any point should you wish to do so (assuming any contractual / financial obligations have been met). We will never charge for off boarding your data.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- N.A
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- Moodle, Totara and Mahara all offer various API's, please get in touch for more information
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Themes, codeline, plugin, APIs, Authentication, Integration with external systems.
Scaling
- Independence of resources
- We have a variety of hosting options to suit your needs, we never overload our servers so always have ample capacity even at peak times. Server load is split between multiple hosts.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Dasboards are available to monitor usage (server level) and also at the application level (depending on platform).
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Rapidswitch, Moodle, Totara, Mahara
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported as an entire system (see onboarding and offboarding) or via individual backup files depending on the system, this is usually in a zipped format. Some data may be exported as CSV or database export.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- We expect 99.99% server up time.
- Approach to resilience
- Our servers are utilising a VMware vSphere (ESXi) High availability configuration which will ensure that should the server fail for any reason the service will continue to run on a backup system until the problem is resolved. Should a server experience any difficulties all services will automatically be ported to another server in the cloud and will continue to run, this entire process is completed in seconds.
- Outage reporting
-
Email alerts.
Web monitoring.
Dashboards
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Support contracts will be nominated by the client, these may have different roles which will be assigned using our support portal (i.e. invoicing, sales, services, support etc). Any requests arriving via other means which be checked against the information held on our systems, you may nominate new and remove users at any time during the contract.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Isoqar
- ISO/IEC 27001 accreditation date
- 31-Jul-17
- What the ISO/IEC 27001 doesn’t cover
- Held by hosting provider
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 9001: 2015 (held by hosting provider)
- ISO 50001: 2011 Energy Management (held by hosting provider)
- ISO 22301: 2012 (held by hosting provider)
- ISO 9001 (TDM)
- ISO 14001 (TDM)
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- IASME Governance Verified Self-Assessment
- Information security policies and processes
- Please refer to terms and conditions document.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Please refer to terms and conditions document.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Please refer to terms and conditions document.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Please refer to terms and conditions document.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Please refer to terms and conditions document.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
The Development Manager Ltd is committed to achieving Net Zero emissions by 2030.
Please see policy here
https://thedevelopmentmanager.com/wp-content/uploads/2021/06/Sustainability-and-Environmental-Policy.pdf - Covid-19 recovery
-
Covid-19 recovery
Our focus on growth goes alongside helping the regional economy.
VLEM is part of our marketing strategy, helping businesses with talent development solutions.
This shows our recovery from Covid already underway as a business.
One of our business aims is to help with the local and regional economy needs, working with candidates that come from disadvantaged background and giving them IAG (impartial information, advice and guidance) to thenbtake the next steps towards achieving career opportunities and career goals.
We work with employers to identify talent and help them fulfill their staff eldevelopment needs. We respond to local and regional calls to support with tech and digital agendas that also contribute to sustainable development of the region/Country.
What does it look like?
Expanded Academic Delivery portfolio: Tech, Digital, Management & Professional Development support schools which deliver career entry through to Degree.
Employer Learning Management Consultancy offering live: 3+ large employer partners on commercial contracts with 10+ learners each as well as integrated public sector funded work
Established HQ and management structure with clearly defined accountabilities plus 3+ delivery regions set up
Ofsted Outstanding grade at Full Inspection
100% ESFA compliant - Tackling economic inequality
-
Tackling economic inequality
We actively work within the region to understand the social inequalities that are present in the regions and respond to supporting the communities to recruit people from disadvantage backgrounds and give them a chance of work.
Please see policy here
https://thedevelopmentmanager.com/wp-content/uploads/2022/02/Equality-and-Diversity-Policy-TDMPP001.pdf - Equal opportunity
-
Equal opportunity
We recruit people from diverse backgrounds, different age brackets. We are an equal opportunities employer
Please see policy here
https://thedevelopmentmanager.com/wp-content/uploads/2022/02/Equality-and-Diversity-Policy-TDMPP001.pdf - Wellbeing
-
Wellbeing
Our mission is doing well by doing good.
Doing well encompasses people succeeding in their job roles and achieving their personal and professional goals within the company.
Please review our policies here https://thedevelopmentmanager.com/policies/
Pricing
- Price
- £680 a unit a day
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Demo/Development/Testing site available upon request, duration negotiable depending on scope and requirements.