TDM Open Source Software Services

Moodle, Mahara, Totara SAS

Our cloud hosting environment is specifically designed to optimally host the platforms which we have worked with for over a decade. Our Moodle, Totara and Mahara hosting is resilient and flexible to suite your needs.

Features

  • LAMP support (Linux, Apache/Tomcat, MySQL, PHP/Java)
  • Domain names and DNS
  • Maintenance and optimisation
  • Ongoing security maintenance, patches and updates as required
  • Daily backups and encrypted off-site backups
  • Secure file access (SSH & SFTP)
  • Availability and performance monitoring
  • Scalable storage packages
  • Server-side technical support includes specific server-side duties
  • SSL Certificates and secure access

Benefits

  • We monitor, tune and scale the performance of your system
  • We take care of servers, operating systems, applications and databases
  • A system up to date with backups and upgrades
  • Robust and reliable hosting
  • Scalable service
  • Cost effective
  • Flexibility of Open Source
  • Open for Learners 24hrs, 7-days a week, 365-days a year

Pricing

£680 a unit a day

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.barrett@tdm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 2 6 6 7 1 9 4 2 0 0 9 0 1 8

Contact

TDM Open Source Software Services Jonathan Barrett
Telephone: 03331010040
Email: jon.barrett@tdm.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
From time to time it may be necessary to upgrade our infrastructure or your software, this will usually be done without service interruption, any at risk or maintenance periods will be communicated and agreed with the client in advance.
System requirements
Latest version of Chrome, Firefox, Microsoft Edge, or Safari

User support

Email or online ticketing support
Email or online ticketing
Support response times
Office hours UK time 9am till 5pm weekdays.
• Immediate response for critical problems
• 4 hour response for non­-critical problems
Please use emergency contact number at all other times for immediate response.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We provide admin (front end) and server side support as required.
Please refer to rate card and pricing documentation for more information.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, online training and user documentation is available before, during and after the on boarding phase.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We can either transfer your data to your new provider / own systems or allow them access to retrieve the data from our systems depending on experience / compatibility. Alternatively we can provide your data in archived format via secure download or file transfer.
End-of-contract process
We are of the belief that we are only the custodians of your system and data, therefore you are free to leave and take your data at any point should you wish to do so (assuming any contractual / financial obligations have been met). We will never charge for off boarding your data.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
N.A
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Moodle, Totara and Mahara all offer various API's, please get in touch for more information
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Themes, codeline, plugin, APIs, Authentication, Integration with external systems.

Scaling

Independence of resources
We have a variety of hosting options to suit your needs, we never overload our servers so always have ample capacity even at peak times. Server load is split between multiple hosts.

Analytics

Service usage metrics
Yes
Metrics types
Dasboards are available to monitor usage (server level) and also at the application level (depending on platform).
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Rapidswitch, Moodle, Totara, Mahara

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported as an entire system (see onboarding and offboarding) or via individual backup files depending on the system, this is usually in a zipped format. Some data may be exported as CSV or database export.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We expect 99.99% server up time.
Approach to resilience
Our servers are utilising a VMware vSphere (ESXi) High availability configuration which will ensure that should the server fail for any reason the service will continue to run on a backup system until the problem is resolved. Should a server experience any difficulties all services will automatically be ported to another server in the cloud and will continue to run, this entire process is completed in seconds.
Outage reporting
Email alerts.
Web monitoring.
Dashboards

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Support contracts will be nominated by the client, these may have different roles which will be assigned using our support portal (i.e. invoicing, sales, services, support etc). Any requests arriving via other means which be checked against the information held on our systems, you may nominate new and remove users at any time during the contract.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Isoqar
ISO/IEC 27001 accreditation date
31-Jul-17
What the ISO/IEC 27001 doesn’t cover
Held by hosting provider
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • ISO 9001: 2015 (held by hosting provider)
  • ISO 50001: 2011 Energy Management (held by hosting provider)
  • ISO 22301: 2012 (held by hosting provider)
  • ISO 9001 (TDM)
  • ISO 14001 (TDM)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
IASME Governance Verified Self-Assessment
Information security policies and processes
Please refer to terms and conditions document.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Please refer to terms and conditions document.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Please refer to terms and conditions document.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Please refer to terms and conditions document.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please refer to terms and conditions document.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

The Development Manager Ltd is committed to achieving Net Zero emissions by 2030.

Please see policy here

https://thedevelopmentmanager.com/wp-content/uploads/2021/06/Sustainability-and-Environmental-Policy.pdf
Covid-19 recovery

Covid-19 recovery

Our focus on growth goes alongside helping the regional economy.
VLEM is part of our marketing strategy, helping businesses with talent development solutions.
This shows our recovery from Covid already underway as a business.

One of our business aims is to help with the local and regional economy needs, working with candidates that come from disadvantaged background and giving them IAG (impartial information, advice and guidance) to thenbtake the next steps towards achieving career opportunities and career goals.

We work with employers to identify talent and help them fulfill their staff eldevelopment needs. We respond to local and regional calls to support with tech and digital agendas that also contribute to sustainable development of the region/Country.

What does it look like?

Expanded Academic Delivery portfolio: Tech, Digital, Management & Professional Development support schools which deliver career entry through to Degree.
Employer Learning Management Consultancy offering live: 3+ large employer partners on commercial contracts with 10+ learners each as well as integrated public sector funded work
Established HQ and management structure with clearly defined accountabilities plus 3+ delivery regions set up
Ofsted Outstanding grade at Full Inspection
100% ESFA compliant
Tackling economic inequality

Tackling economic inequality

We actively work within the region to understand the social inequalities that are present in the regions and respond to supporting the communities to recruit people from disadvantage backgrounds and give them a chance of work.

Please see policy here
https://thedevelopmentmanager.com/wp-content/uploads/2022/02/Equality-and-Diversity-Policy-TDMPP001.pdf
Equal opportunity

Equal opportunity

We recruit people from diverse backgrounds, different age brackets. We are an equal opportunities employer

Please see policy here
https://thedevelopmentmanager.com/wp-content/uploads/2022/02/Equality-and-Diversity-Policy-TDMPP001.pdf
Wellbeing

Wellbeing

Our mission is doing well by doing good.
Doing well encompasses people succeeding in their job roles and achieving their personal and professional goals within the company.
Please review our policies here https://thedevelopmentmanager.com/policies/

Pricing

Price
£680 a unit a day
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Demo/Development/Testing site available upon request, duration negotiable depending on scope and requirements.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.barrett@tdm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.