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Identity E2E

User Experience (UX) Design and Testing Service

IdentityE2E User Experience (UX) Design and test service provides fully managed outcomes or consultancy based support including research, competitive benchmarking, analysis, design, prototype wireframes and usability testing. Our service also includes automated accessibility and compatibility testing and is aligned to GDS principles.

Features

  • User Experience Design
  • User Experience Testing
  • Research, analysis, design, prototyping and Wireframes
  • Affinity Diagrams, Customer Journey Maps, User Flow Diagrams
  • Workflow Interaction Design, branding and colour schemes
  • Exploratory, UAT and Manual testing
  • Accessibility testing to ADA and WCAG standards
  • Test Automation using ZAP
  • Usability Testing
  • Analytics optimisation

Benefits

  • High quality, cost effective outcomes
  • Reduced technical debt by early optimisation and feedback
  • Improved User Experience for users
  • Regulatory compliance
  • Increased stakeholder confidence
  • Available as on-site or off-site delivery model
  • Highly collaborative approach to delivery to facilitate successful outcomes

Pricing

£250 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at framework.contracts@identitye2e.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 2 6 7 5 0 0 1 9 6 8 2 4 3 5

Contact

Identity E2E Peter Wales
Telephone: 02036420195
Email: framework.contracts@identitye2e.com

Planning

Planning service
Yes
How the planning service works
IdentityE2E offer a full planning service for implementing our UX service which can be tailored to meet users specific needs and use cases.

Our approach follows a standard approach of Research, Analysis, Design, Prototype and Wireframing followed by Usability Testing to validate results. We will work with you to tailor our approach to support your digital journey.

Our teams have over 25 years of public sector experience in large scale testing and cloud migrations including the Home Office and NHS Test and Trace with a trusted reputation for successful delivery and can provide references as required.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We are happy to provide Training and Knowledge Transfer to Civil Servants working with us.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have successfully managed the testing of large-scale data migrations to public cloud involving over 10 billion data records, using effective test techniques to ensure consistency, security and zero data loss.

We work with all our customers collaboratively to ensure the right technology, techniques and UX test tooling is considered to maximise efficiency whilst leveraging the latest innovations to increase quality.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our approach to QA and Performance testing is described in detail in this service description and the attached service definition document. We work with our clients to recommend an approach tailored to their requirements, risk appetite, technology and cloud choices. Our approach is centered around the core of test automation for both functional and non-functional testing so that teams able to get feedback and iterate fast.

Security testing

Security services
Yes
Security services type
Security testing
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We provide support as required for the test frameworks, tooling and test artifacts we provide to clients in order to maintain and expand the test capability as required.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email support response provided within 48 hours during Monday to Friday
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide an account manager for all engagements with our clients who can be contacted by phone, text and email as required Mon-Friday between 9am-5pm. If additional support is required this can be included in accordance with our pricing document.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We are committed to playing our part to fight climate change and protect the environment. We have a carbon reduction plan aligned to the government objective to achieve Net Zero emissions. Our fighting climate change / pro-environment measures include: • Reduce carbon emissions by replacing our company car fleet with fully electric vehicles • Avoid unnecessary travel by encouraging remote working / online meetings when possible and supporting principle of localisation • Avoid wasted heating and lighting impacts by continuing with managed office strategy • Produce little to no waste in our business activities by continuing our commitment to a paperless office • Build awareness amongst our workforce of the impact of their decisions on our journey to Net Zero • Conduction emissions monitoring and reporting in the yearly update to our Carbon reduction plan • Influencing employees to set their own carbon reductions targets in line with our commitment to achieving Net Zero

Tackling economic inequality

In order to create employment and training opportunities particularly for those who face barriers to employment and/or who are located in areas of economic inequality, IdentityE2E focusses on and supports the following: • AWS re/Start workshops for those retraining, including those who face barriers to employment, such as prison leavers • Remote working, enabling those located in deprived areas to more readily access employment opportunities • Measures to ensure equality and accessibility • Educational attainment, including training schemes that address skills gaps and result in recognised qualifications • Promotion of awareness of recruitment opportunities, relating to known skills shortages or in high growth sectors • Mentoring, CV advice, interview practice, careers guidance and volunteering opportunities to support in-work career progression and development, including into areas of known skills shortages and high growth • Apprenticeships, work placements • Recruitment practices and employment conditions to attract candidates from all backgrounds, minimise turnover of staff and improve productivity

Equal opportunity

IdentityE2E is fully committed to supporting and promoting diversity and equal opportunity for all, and compliance with equality legislation including safeguarding of protected characteristics. IdentityE2E recognises that discrimination and victimisation is unacceptable and that it is in the interests of the Company and its employees to utilise the skills of the total workforce. It is the aim of the Company to ensure that no employee or job applicant receives less favourable facilities or treatment (either directly or indirectly) in recruitment or employment on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation (the protected characteristics). Our company policies cover Diversity and Inclusion and how important it is that everyone working for IdentityE2E understands about equality and diversity and how to operate in a non-discriminatory and inclusive way. As an experienced Government supplier, IdentityE2E has been complying with central Government policy and behaviours in relation to Equality, Diversity and Inclusion, supported by the necessary legislation, since the formation of the company. Our company policy documentation and considerations cover the relevant themes and aspects of Diversity and Equal Opportunities, including: • Objective of policy • Designated officer, communication and reporting • Definition of discrimination • Types of discrimination • Unlawful reasons for discrimination • Positive action in recruitment • Reasonable adjustments • Responsibly for the implementation of our company policy • Action taken when discriminatory behaviour is suspected or reported • Advice and support available on discrimination

Wellbeing

IdentityE2E has a foundation of strong social and moral values, with a focus on looking after our teams and their families and to improve their health and wellbeing during their employment/engagement with us. To demonstrate action to support digital wellbeing and physical and mental health, IdentityE2E undertakes we encourage our teams to: • Take screen breaks at regular intervals • Use tools provided by Google/Apple to place limits on device usage and allow quiet times • Take suitable meal breaks • Ensure appropriate exercise and fresh air • Use conversations rather than relying on email/text • Attend company team-bonding/celebrating success social events • Insist on suitable breaks during the Christmas, Easter and summer periods. (As a company, we embrace the “furlough” periods.) The company ethos described in the opening paragraph derives directly from the personal convictions of the Executive Directors and, therefore, flows “top down” throughout the company and our team. It is this cornerstone from which the ability to influence staff, suppliers, customers and communities to support health and wellbeing, including physical and mental health is derived. An example is the company’s outward-looking focus and significant involvement in charitable activities. At a personal level, members of our teams are assigned a buddy or mentor during their initial period of induction. This helps to alleviate stress and pressure that accompanies starting a new role. The relationship established continues thereafter and provides another mechanism for influencing and monitoring wellbeing.

Pricing

Price
£250 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at framework.contracts@identitye2e.com. Tell them what format you need. It will help if you say what assistive technology you use.