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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. eCommerce Implementation
Enjoy Digital

eCommerce Implementation

Enjoy Digital is an award-winning, integrated digital marketing agency with a talented multi-disciplinary team.

We are extensively experienced in delivering eCommerce digital implementations of varying sizes and complexity, across multiple sectors.

Our eCommerce partners included Shopify and Vestd, but we have experience across a variety of eCommerce solutions.

Features

  • eCommerce websites that grow as your requirements and ambitions do
  • Functions to complement implementation with marketing automation and content strategy
  • Extensive experience in high performance and high traffic implementations
  • Various platforms with extensive 3rd party extensions available
  • Experience with Vested, Shopify, Magento Commerce etc.
  • Various multilingual and multi-locale options and implementations
  • Various payment provider integrations including Sagepay, Paypal, Klarna, Stripe etc.
  • A team of over 60 platform creation and implementation specialists
  • Capabilities across Strategy & Planning, Digital Experience Creation and Activation

Benefits

  • In-house CRO and UX teams supporting our Solutions Architecture knowledge
  • Extensive API capability for integration with custom systems
  • DAM integrations available, custom and out-of-the-box
  • Enjoy are ISO 27001 and Cyber Essentials certified
  • Managed service offering for ongoing support and development
  • Quick implementations possible utilising Umbraco's core offering
  • Deep level integrations with various systems and tolls
  • Extensive API capability for integration with custom systems
  • Support multi-lingual audiences with out-of-the-box solutions
  • Personalisation and automated marketing functionality

Pricing

£15,000 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@enjoy-digital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 2 6 7 9 8 4 4 1 9 2 1 1 4 9

Contact

Enjoy Digital Alex Ellis
Telephone: 01133899770
Email: hello@enjoy-digital.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Enjoy provide digital experience creation services, which either sit alongside or integrate into CMS developments. These include complex integrations into third-party systems and the delivery of standalone applications. We also specialise in user research, user experience, SEO, and a number of other digital activation services to support performance.
Cloud deployment model
Public cloud
Service constraints
Generally there are no service constraints, and this would be reviewed dependant on the specific requirement.
System requirements
Some platforms require a license or charge % of sales.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond in line with our SLA’s as the minimum for all tickets.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We haven't yet performed any testing. However, if necessary we can do this with our User Research Team.
Onsite support
Yes, at extra cost
Support levels
Enjoy Digital have two core package available; however, we can provide bespoke support based on the clients' needs. Package 1: In-house support (9am-5pm UK time) Package 2: 24/7 support (9am-5pm UK time, covered in-house by Enjoy Digital and 24/7 outsourced support, including bank holidays and weekends) All clients have an in-house account manager. A technical account Manager or Cloud Manager can be provided if required. SLAs are put in place to govern response times. Costings are dependant on SLAs and the number of support hours required.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
At the start of every partnership we work through our Client Onboarding process, leading into a business and requirements immersion. This onboarding is typically delivered through a set of download sessions and workshops that can be completed either face-to-face or virtual as required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Enjoy has a detailed off-boarding process for the purposes of handing over data and other assets at the end of a contract. After agreement around the approach to secure transfer data, we commit to completion of the handover within an mutually agreed SLA'd timeframe.
End-of-contract process
Enjoy has a detailed off-boarding process for the purposes of handing over data and other assets at the end of a contract. Once the end-of-contract process has been triggered we follow the detailed steps to close the contract quickly and efficiently, whilst providing an agreed level or support around the transfer of services, products and data.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The same interface works, fully responsive, across mobile, desktop and other devices.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
We can create and provide a number of APIs for the consumption and exposure of data, for various uses alongside the technologies being used.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Our services are always customised to meet both the clients, and the website users needs and requirements. We work through a Immersion and Discovery phase at the start of every project, moving through to Definition where we define the custom solution required.

Scaling

Independence of resources
We deliver fully scalable systems where resources are able to automatically increase through either individual resources or servers as is needed in relation to demand. These systems are bespoke and unique to each user/client and therefore do not affect each other

Analytics

Service usage metrics
Yes
Metrics types
We provide service metrics from a number of sources, including Google Analytics, via our proprietary data visualization platform, Scoop.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Each system provides a number of automated data extraction options.
Data export formats
  • CSV
  • Other
Other data export formats
XML
Data import formats
  • CSV
  • Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Services have a service availability of up to 99.95%, subject to the level of service taken out, though this can be increased subject to requirement and costs. This is with our hosting partners Microsoft Azure or Umbraco Cloud.
Approach to resilience
Information relating to our service is available upon request.
Outage reporting
We have a monitoring solution in place that checks key pages and journeys on your site (for downtime and performance) and alerts support users via email, SMS, Slack, WhatsApp. It also has a dashboard and API.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We can create restriction in a number of ways; either by IP restriction or locked out accounts.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QSL
ISO/IEC 27001 accreditation date
22/10/2021
What the ISO/IEC 27001 doesn’t cover
Full business covered by ISO 27001
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow the ISO 27001 standards and our policies and procedures can be available upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
As part of our ISO 27001 certification, change control and configuration management is vital. Information about our policy and process can be available upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As part of our ISO 27001 certification, vulnerability management is vital. Generally, we identify risks and threats through our security monitoring platform, which detects vulnerabilities automatically. We also use manual penetration testing. We are happy to provide more information upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Protective monitoring is vital to our ISO 27001 certification. We have full processes and procedures for protective monitoring and can provide full details upon request.
Incident management type
Supplier-defined controls
Incident management approach
We have processes and procedures in place for incident management, which is important to our ISO 27001 certification. We can provide details of these upon request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Enjoy Digital are a national provider, being able to establish local links for our clients and buyers, such as local supply chains, for example.

We also offer a remote/hybrid working policy allowing us to recruit employees from all over the UK. Should suitable roles become available, we can work with our clients to establish local employment links to advertise within their areas.

Pricing

Price
£15,000 a unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@enjoy-digital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.