eCommerce Implementation
Enjoy Digital is an award-winning, integrated digital marketing agency with a talented multi-disciplinary team.
We are extensively experienced in delivering eCommerce digital implementations of varying sizes and complexity, across multiple sectors.
Our eCommerce partners included Shopify and Vestd, but we have experience across a variety of eCommerce solutions.
Features
- eCommerce websites that grow as your requirements and ambitions do
- Functions to complement implementation with marketing automation and content strategy
- Extensive experience in high performance and high traffic implementations
- Various platforms with extensive 3rd party extensions available
- Experience with Vested, Shopify, Magento Commerce etc.
- Various multilingual and multi-locale options and implementations
- Various payment provider integrations including Sagepay, Paypal, Klarna, Stripe etc.
- A team of over 60 platform creation and implementation specialists
- Capabilities across Strategy & Planning, Digital Experience Creation and Activation
Benefits
- In-house CRO and UX teams supporting our Solutions Architecture knowledge
- Extensive API capability for integration with custom systems
- DAM integrations available, custom and out-of-the-box
- Enjoy are ISO 27001 and Cyber Essentials certified
- Managed service offering for ongoing support and development
- Quick implementations possible utilising Umbraco's core offering
- Deep level integrations with various systems and tolls
- Extensive API capability for integration with custom systems
- Support multi-lingual audiences with out-of-the-box solutions
- Personalisation and automated marketing functionality
Pricing
£15,000 a unit
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 2 6 7 9 8 4 4 1 9 2 1 1 4 9
Contact
Enjoy Digital
Alex Ellis
Telephone: 01133899770
Email: hello@enjoy-digital.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Enjoy provide digital experience creation services, which either sit alongside or integrate into CMS developments. These include complex integrations into third-party systems and the delivery of standalone applications. We also specialise in user research, user experience, SEO, and a number of other digital activation services to support performance.
- Cloud deployment model
- Public cloud
- Service constraints
- Generally there are no service constraints, and this would be reviewed dependant on the specific requirement.
- System requirements
- Some platforms require a license or charge % of sales.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We respond in line with our SLA’s as the minimum for all tickets.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We haven't yet performed any testing. However, if necessary we can do this with our User Research Team.
- Onsite support
- Yes, at extra cost
- Support levels
- Enjoy Digital have two core package available; however, we can provide bespoke support based on the clients' needs. Package 1: In-house support (9am-5pm UK time) Package 2: 24/7 support (9am-5pm UK time, covered in-house by Enjoy Digital and 24/7 outsourced support, including bank holidays and weekends) All clients have an in-house account manager. A technical account Manager or Cloud Manager can be provided if required. SLAs are put in place to govern response times. Costings are dependant on SLAs and the number of support hours required.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- At the start of every partnership we work through our Client Onboarding process, leading into a business and requirements immersion. This onboarding is typically delivered through a set of download sessions and workshops that can be completed either face-to-face or virtual as required.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Enjoy has a detailed off-boarding process for the purposes of handing over data and other assets at the end of a contract. After agreement around the approach to secure transfer data, we commit to completion of the handover within an mutually agreed SLA'd timeframe.
- End-of-contract process
- Enjoy has a detailed off-boarding process for the purposes of handing over data and other assets at the end of a contract. Once the end-of-contract process has been triggered we follow the detailed steps to close the contract quickly and efficiently, whilst providing an agreed level or support around the transfer of services, products and data.
Using the service
- Web browser interface
- No
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The same interface works, fully responsive, across mobile, desktop and other devices.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- Yes
- What users can and can't do using the API
- We can create and provide a number of APIs for the consumption and exposure of data, for various uses alongside the technologies being used.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Our services are always customised to meet both the clients, and the website users needs and requirements. We work through a Immersion and Discovery phase at the start of every project, moving through to Definition where we define the custom solution required.
Scaling
- Independence of resources
- We deliver fully scalable systems where resources are able to automatically increase through either individual resources or servers as is needed in relation to demand. These systems are bespoke and unique to each user/client and therefore do not affect each other
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide service metrics from a number of sources, including Google Analytics, via our proprietary data visualization platform, Scoop.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Each system provides a number of automated data extraction options.
- Data export formats
-
- CSV
- Other
- Other data export formats
- XML
- Data import formats
-
- CSV
- Other
- Other data import formats
- XML
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Services have a service availability of up to 99.95%, subject to the level of service taken out, though this can be increased subject to requirement and costs. This is with our hosting partners Microsoft Azure or Umbraco Cloud.
- Approach to resilience
- Information relating to our service is available upon request.
- Outage reporting
- We have a monitoring solution in place that checks key pages and journeys on your site (for downtime and performance) and alerts support users via email, SMS, Slack, WhatsApp. It also has a dashboard and API.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- We can create restriction in a number of ways; either by IP restriction or locked out accounts.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QSL
- ISO/IEC 27001 accreditation date
- 22/10/2021
- What the ISO/IEC 27001 doesn’t cover
- Full business covered by ISO 27001
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We follow the ISO 27001 standards and our policies and procedures can be available upon request.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- As part of our ISO 27001 certification, change control and configuration management is vital. Information about our policy and process can be available upon request.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- As part of our ISO 27001 certification, vulnerability management is vital. Generally, we identify risks and threats through our security monitoring platform, which detects vulnerabilities automatically. We also use manual penetration testing. We are happy to provide more information upon request.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Protective monitoring is vital to our ISO 27001 certification. We have full processes and procedures for protective monitoring and can provide full details upon request.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We have processes and procedures in place for incident management, which is important to our ISO 27001 certification. We can provide details of these upon request.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Tackling economic inequality
-
Tackling economic inequality
Enjoy Digital are a national provider, being able to establish local links for our clients and buyers, such as local supply chains, for example.
We also offer a remote/hybrid working policy allowing us to recruit employees from all over the UK. Should suitable roles become available, we can work with our clients to establish local employment links to advertise within their areas.
Pricing
- Price
- £15,000 a unit
- Discount for educational organisations
- Yes
- Free trial available
- No