OPEN ANSWERS LIMITED

My Tax Digital Tax Portal

My Tax Digital is an HMRC-recognised SaaS platform for digital record-keeping and tax filing. It supports MTD for VAT and Income Tax Self Assessment (ITSA), providing Ltd companies, sole traders, and landlords with a secure, compliant tool for submitting digital returns and declarations directly to HMRC.

Features

• Real-time reporting of HMRC data for accurate in-year tax estimates.
• Secure cloud-based access allowing you to manage taxes from anywhere.
• Bridging software technology seamlessly connecting spreadsheet records directly to HMRC.
• Automated record-keeping that calculates tax liabilities from your digital entries.
• Professional AI-driven assistance providing intelligent guidance throughout the submission process.
• Advanced data encryption ensuring all sensitive information remains completely secure.
• Reliable automated backups with daily snapshots for robust data recovery.
• Integrated e-invoicing that automatically syncs with your digital tax reports.
• High-availability hosting on AWS to ensure consistent and reliable service.
• Seamless data integration to import records from other accounting systems.

Benefits

• Effortlessly manage your digital tax records from any remote location.
• Quickly submit tax returns directly to HMRC using bridging tools.
• Easily track real-time tax liabilities to improve your cashflow planning.
• Streamline financial workflows by automating your income and expense records.
• Rapidly reconcile bank transactions to ensure your accounts stay accurate.
• Simplify complex tax submissions with guidance from an AI assistant.
• Securely share financial data with accountants to speed up collaboration.
• Instantly generate professional e-invoices to accelerate your payment collection processes.
• Eliminate manual entry errors by digitally linking your existing spreadsheets.
• Maintain full HMRC compliance automatically through regular software system updates.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.bellia@openanswers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

526926253775186

Contact

Ian Bellia
020 88646999
ian.bellia@openanswers.co.uk

About the service

• Service categories:

  Applications

  Enterprise resource management

  Financial

  • Financial and Accounting Applications
  • Corporate Tax Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: My Tax Digital primarily extends Microsoft Excel and other spreadsheet software (like Google Sheets) by acting as bridging software. It also allows you to import bank transactions and financial records from various non-MTD compliant accounting systems, establishing the mandatory digital link for HMRC submissions.
• Cloud deployment model: Public cloud
• Service constraints: Browser Dependency: As a cloud-based web application, it requires a modern web browser (e.g., Chrome, Firefox, or Safari) and a stable internet connection.; ; HMRC Downtime: Submission features depend on HMRC’s systems. If HMRC schedules maintenance for their MTD APIs, our submission functionality will be temporarily unavailable.; ; Maintenance: We perform periodic software updates to ensure HMRC compliance, typically scheduled during off-peak hours to minimize disruption.; ; Scope: The service currently supports individuals, sole traders, and landlords; it is not designed for Limited Companies or complex Partnerships.
• System requirements: Modern web browser (Chrome/Edge) for assessor and staff access.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Standard response times apply during the weekday window of 09:00 to 17:00. Support is not normally provided at weekends. Any messages left on the support desk outside of standard hours will be treated as if received at the time of reopening and will be acknowledged within 1 hour. For critical SLA 1 issues detected by proactive monitoring, these may be addressed during an out-of-hours period from 06:00 to Midnight, 7 days a week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our web chat testing for AIsha, our AI tax assistant, is designed to ensure full compliance with WCAG 2.2 AA standards. We have conducted extensive manual and automated testing specifically focused on screen reader compatibility and keyboard navigation.; ; Key testing activities include:; ; Screen Reader Optimization: We tested the chat interface using NVDA, JAWS, and VoiceOver to ensure that new messages are announced immediately via aria-live regions without interrupting the user's current focus.; ; Keyboard Accessibility: Testing verified that users can trigger the chat, navigate the conversation history, and reach the input field using only the Tab and Enter keys. We also implemented skip links to allow users to jump directly to the chat window.; ; Aria-Labeling: We performed checks to ensure all interactive elements, such as the "Close" and "Minimize" buttons, have descriptive aria-labels that provide clear context beyond visual icons.; ; Visual Adjustments: Testing included reflow checks at 400% zoom to ensure the chat remains functional and readable for users with low vision.
• Onsite support: Yes, at extra cost
• Support levels: Open Answers provides a comprehensive support structure:; ; Support Levels and Response Times; Standard Support: Coverage is provided on weekdays from 09:00 to 17:00. Initial acknowledgments for queries are typically issued within one hour.; ; Critical Monitoring (SLA 1): Proactive system monitoring is active from 06:00 to Midnight, 7 days a week. High-priority incidents are assessed to determine severity and impact, with a target to respond to all medium/high events within 4 hours.; ; Assigned Personnel; Cloud Support Engineers: The technical team includes engineers responsible for maintaining backend infrastructure on AWS.; ; Management Oversight: Senior roles, such as the CISO and Support Manager, serve as primary points of contact for information security governance and operational service delivery.; ; Costs; Bundled Pricing: Standard support is generally included in the core SaaS subscription fee for G-Cloud services.; ; Additional Costs: Bespoke support requirements, such as a dedicated 24/7 on-call rota or on-site technical presence, may incur extra costs defined in the specific G-Cloud price list.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive range of onboarding resources designed to help you transition to Making Tax Digital quickly and confidently:; ; User Documentation: Access our extensive Getting Started guide and searchable Knowledge Base, which provide step-by-step instructions for both Bridging and Accounting modes.; ; AI-Guided Support: Our built-in AI assistant, AIsha, offers real-time, interactive guidance directly within the application to help you navigate specific tasks as you perform them.; ; Frequently Asked Questions (FAQs): A dedicated FAQ section addresses common queries regarding HMRC mandates, digital links, and technical setup.; ; Video Tutorials: We point users toward HMRC-produced webinars and instructional videos to ensure a deep understanding of the legal requirements and submission timelines.; ; Email Support: For specific technical queries, our support team is available via email to provide personalized assistance during your setup process.; ; Accountant Collaboration: We provide specialized guides for agents and accountants, helping them onboard their clients and manage delegated access effectively.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data Extraction Process; Users can export their entire financial history directly from the platform into a structured, machine-readable format:; ; Transactions: From the Transactions menu, users can click Actions and select Export CSV. This generates a file containing all recorded income, expenses, and tax categories for a selected time range (e.g., a full tax year).; ; Contacts: A complete list of customers and suppliers can be exported via the Contacts screen by selecting Actions > Export CSV.; ; Invoices: Individual or batch invoices can be downloaded as PDFs for local archiving.; ; Portability and Retention; Standard Formats: Data is provided in CSV format, ensuring it can be easily imported into Microsoft Excel, Google Sheets, or alternative accounting software.; ; Compliance: Users are reminded that HMRC requires digital records to be preserved for up to six years. We recommend regular exports to maintain a local "digital link" backup.; ; Account Closure: If a user chooses to close their account, they should perform a final export first. Once a deletion request is processed, data is permanently purged from our systems within 35 days.
• End-of-contract process: Data Extraction: Users maintain full ownership of their data. Before closing an account, you can export all financial records, transactions, and contacts into machine-readable CSV formats via the "Export" functions in the dashboard.; ; Account Closure: You can request account deletion at any time through your profile settings. Once a request is made, your data is marked for permanent deletion and purged from our secure systems within 35 days.; ; Dormancy Policy: To protect your privacy, accounts that remain inactive for 12 consecutive months are flagged. We will notify you via email before permanently deleting the associated data.; ; HMRC Continuity: Closing your My Tax Digital account does not affect your records held by HMRC. However, you must ensure you have alternative MTD-compatible software in place to meet your ongoing legal filing obligations.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: My Tax Digital is a web-based application designed with a mobile-first, responsive interface, ensuring full functionality across smartphones, tablets, and desktops.; ; The mobile interface uses a streamlined, single-column layout with touch-optimized menus for easier navigation on smaller screens.; ; Data Entry: Desktop users often prefer Bridging Mode for large-scale spreadsheet uploads, while mobile users benefit from quick manual entries and real-time record viewing.; ; Functionality: All core features including AIsha (the AI assistant), digital record-keeping, and HMRC submissions are identical across both platforms.; ; Portability: The mobile version allows users to capture and record expenses instantly "on the move" using their device's browser.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is a secure, web-based dashboard designed for simplicity and ease of use. Key elements include:; ; Responsive Dashboard: A central hub providing a real-time overview of tax liabilities, upcoming deadlines, and submission history.; ; Mode Toggle: A simple interface to switch between Bridging Mode (spreadsheet uploads) and Accounting Mode (digital bookkeeping).; ; AIsha Assistant: An integrated, conversational window offering real-time guidance and support.; ; Record Management: Intuitive screens for recording income, categorising expenses, and managing e-invoices.; ; Direct Submission: A "one-click" interface for sending validated tax data directly to HMRC via secure APIs.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our interface testing ensures full compliance with WCAG 2.2 AA standards through rigorous manual and automated audits. We focus on four key areas:; ; Screen Reader Compatibility: We test the dashboard and submission flows using NVDA, JAWS, and VoiceOver. This ensures all tax calculations and HMRC status updates are correctly announced using aria-live regions and semantic HTML.; ; Keyboard-Only Navigation: We verify that every interactive element—including the AIsha assistant and document uploaders—is accessible via Tab and Enter keys, eliminating "keyboard traps" and providing high-visibility focus indicators.; ; Visual Adaptations: Testing includes audits with screen magnifiers and high-contrast modes. We ensure the interface reflows correctly at 400% zoom without loss of functionality or overlapping text.; ; Assistive User Feedback: We engage users with diverse needs to test complex journeys, such as bridging spreadsheet data. This helps us simplify the user experience and ensure instructions are clear for those using speech-to-text or alternative input devices.
• API: Yes
• What users can and can't do using the API: Users can interact with our service via the HMRC MTD API to facilitate secure data exchange.; ; Capabilities and Setup; Setup: Users connect by authorizing the application within their dashboard. This involves a one-time "OAuth" handshake where you log into your Government Gateway account to grant the service permission to "read/write" tax data.; ; Management: Through the API, users can fetch "obligations" (upcoming deadlines), view previous liabilities, and submit finalized VAT or Income Tax updates directly from their digital records.; ; Limitations; No Manual Overrides: To maintain a "digital link," the API does not allow manual data entry or "copy-paste" transfers. Data must flow digitally from your records to the submission endpoint.; ; HMRC Constraints: The API cannot bypass HMRC’s validation rules. For example, you cannot submit a return before the period has ended or if there is an active "block" on your HMRC account.; ; Setup Restrictions: You cannot use the API to register for MTD or change your business address; these core administrative changes must be performed directly within the HMRC Government Gateway portal.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: My Tax Digital allows for essential customisation to ensure the service aligns with your specific business structure and accounting preferences.; ; What can be customised; Accounting Mode: Users can choose between Bridging Mode (using the app as a link for external spreadsheets) or Accounting Mode (using the app as a full digital record-keeping system).; ; VAT Schemes: The interface can be configured to support different VAT schemes, including Standard, Cash, Flat Rate, and Margin Schemes.; ; Income Categories: For Income Tax (ITSA), users can categorise income and expenses based on their specific trade or property types (e.g., SA103S, SA105, or SA106).; ; E-Invoicing: Users can customise the design and details of their digital invoices to include branding and specific payment terms.

Scaling

• Independence of resources: We ensure consistent, high-speed performance for every user through a scalable AWS cloud infrastructure. By using Auto Scaling groups, we dynamically adjust compute resources based on real-time demand; as more users log in, additional instances are automatically provisioned to maintain speed.; ; Our multi-availability zone (Multi-AZ) setup further guarantees independence by distributing traffic across physically separate data centers in the London region. This architecture prevents a surge in one area from impacting the wider network, ensuring that your experience remains fast and reliable regardless of overall system load.

Analytics

• Service usage metrics: Yes
• Metrics types: My Tax Digital provides real-time service metrics to help you monitor your tax obligations and business performance:; ; Submission Status: Track the success of VAT and Income Tax filings with timestamps and HMRC confirmation IDs.; ; Liability Estimates: Real-time metrics calculating your current tax balance, upcoming payments, and annual forecasts.; ; Data Integrity: Reports on "digital links" to ensure imported spreadsheet data matches HMRC requirements.; ; Record Volumes: Metrics on total transactions, invoices generated, and categorized expenses for each reporting period.; ; User Activity: View history logs of account changes and data exports for audit purposes.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users maintain full ownership and can export data at any time via the main dashboard.; ; Financial Records: Navigate to Transactions, click Actions, and select Export CSV to download a machine-readable file of all income and expenses.; ; Contacts: On the Contacts screen, select Actions then Export CSV to extract a complete list of customers and suppliers.; ; Invoices: Users can download individual or batch digital invoices as PDFs.; ; These exports ensure portability, allowing for easy migration to other systems or the creation of local backups to meet HMRC's six-year record-keeping requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XLSX
  • XLS
  • Numbers

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Other (VPC Isolation & Encryption at Rest): * VPC Security Groups: We use granular Security Groups and Network ACLs to restrict traffic. For example, the PostgreSQL database is located in a private subnet and only accepts incoming traffic from the specific application server IP addresses on port 5432.; ; Encryption at Rest: All data stored within the PostgreSQL database and any digital evidence in AWS S3 is encrypted using AES-256 (AWS KMS).

Availability and resilience

• Guaranteed availability: Our service is hosted on AWS within the London region, leveraging a highly resilient multi-availability zone (Multi-AZ) architecture. This setup ensures that your tax data and submission tools remain accessible even in the event of a localized data center issue.; ; Availability Levels; Target Availability: We aim for 99.9% uptime, ensuring that the platform is available for digital record-keeping and HMRC submissions whenever you need it.; ; Infrastructure Resilience: By utilizing AWS Auto Scaling, the system automatically adds capacity during peak periods (such as January tax deadlines) to prevent performance degradation or "timeout" errors.; ; SLA and Refunds; Service Level Agreements (SLAs): While we strive for maximum uptime, our primary commitment is to maintain compatibility with HMRC’s MTD APIs. If HMRC’s systems are down, certain submission features will be temporarily paused.; ; Refund Policy: We do not offer monetary refunds or "service credits" for downtime. Our focus is on providing a robust, high-availability platform at no cost to the user.; ; Maintenance: Any planned maintenance is scheduled for off-peak hours and communicated via the dashboard and AIsha assistant well in advance.
• Approach to resilience: The service is hosted in AWS London using a Multi-Availability Zone (Multi-AZ) architecture. Application containers run on Amazon EC2 instances, which automatically redistributes traffic across physically separate datacentres if one fails. Database resilience is managed via Amazon RDS with synchronous replication to a standby instance in a different zone, ensuring automatic failover with zero data loss.
• Outage reporting: Monitoring Dashboards: Service health and telemetry are tracked via an internal Grafana dashboard, which provides a real-time view of service delivery, incidents, and performance metrics. Additionally, a Statistics Dashboard provides on-site staff with a "War Room" view of system health and bottleneck identification.; ; Automated Alerting (API/System): The system utilizes AWS CloudWatch to monitor infrastructure and application performance. When thresholds are exceeded, CloudWatch triggers automated alarms that notify internal systems like Zabbix.; ; Direct Support: Outages can be reported manually by users through a dedicated support email address or telephone line during standard support hours (09:00–17:00, Monday–Friday).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Open Answers restricts management and support access using a Least Privilege model via AWS Identity and Access Management (IAM).; ; Authentication: Access to management consoles and production environments requires Multi-Factor Authentication (MFA) and is restricted to specific corporate IP ranges.; ; Infrastructure: Support engineers use Just-In-Time (JIT) access or encrypted VPN tunnels with public-key authentication for server administration.; ; Auditability: Every action performed within management interfaces is logged via AWS CloudTrail, providing a permanent, non-repudiable audit trail.; ; Physical: Support channels are restricted to vetted personnel, with internal segregation between development and production support roles.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Open Answers follows a robust Information Security Management System (ISMS) certified to ISO/IEC 27001:2022. Our policies cover the entire operational lifecycle, including Asset Management, Access Control, Incident Management, Secure Development (SDLC), and Physical Security.; ; Reporting Structure; Governance is led by the Management Review Board, chaired by the Chief Information Security Officer (CISO).; ; Managing Director: Holds ultimate accountability and final say on strategy.; ; Technical Director: Oversees day-to-day service delivery and risk management.; ; Support & Development Managers: Responsible for operational compliance within their respective teams.; ; Information Security Officer (ISO): Administers the ISMS and reports on system performance.; ; Ensuring Compliance; To ensure policies are strictly followed, we employ:; ; Policy Packs: Staff must read and record acceptance of policies relevant to their roles via ISMS.online.; ; Internal & External Audits: A three-year audit cycle ensures full ISMS coverage, supplemented by annual policy reviews.; ; Technical Controls: We use automated tools like SafeTitan for security awareness training, SonarQube for secure coding gates, and AWS Security Hub for infrastructure monitoring.; ; Disciplinary Process: Non-compliance is managed through a formal disciplinary framework to maintain individual accountability.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Open Answers manages configuration and change through an ISO 27001 certified framework.; ; Tracking Service Components:; All assets—including cloud resources, hardware, and software—are recorded in a central Asset Register. We maintain configuration baselines using Infrastructure as Code (Terraform) and version control (Git), ensuring a complete audit trail from procurement to disposal.; ; Security Impact Assessment:; Changes follow an ITIL-based process. "Normal" changes require a formal Change Request, which triggers a security review by the Technical Director or ISO. We assess risks against the OWASP Top 10 and utilize automated CI/CD security scanning to identify vulnerabilities before deployment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Open Answers manages vulnerabilities through a proactive, ISO 27001-certified lifecycle integrated into our CI/CD pipelines.; ; Threat Assessment: We identify vulnerabilities using automated infrastructure scanning via AWS Security Hub and Nessus. Applications undergo continuous scanning (e.g., Grype, Anchore) during development, plus regular independent penetration testing.; ; Deployment Timelines: Critical security patches are mandated for deployment within 14 days.; ; Information Sources: Intelligence is gathered daily from strategic and tactical sources, including NCSC news, CISA, SANS NewsBites, and vendor-specific security advisories.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Open Answers uses an ISO 27001-certified approach to protective monitoring.; ; Identification:; We identify compromises through real-time telemetry and centralized logging via AWS CloudWatch, Security Hub, and Panther. These tools monitor for anomalous behavior, unauthorized access attempts, and configuration drift against security baselines.; ; Response:; Upon detection, our Incident Management Policy is triggered. We isolate affected resources, revoke compromised credentials, and initiate a forensic investigation led by the Technical Director to contain the threat.; ; Timeline:; Critical security incidents receive an immediate response, with active containment procedures initiated within minutes of a confirmed high-priority alert.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Open Answers uses an ISO 27001-certified incident management framework.; ; Pre-defined Processes:; We maintain a library of Standard Operating Procedures (SOPs) for common events, including data breaches, denial-of-service attacks, and hardware failures, ensuring a consistent and rapid response.; ; Reporting:; Users report incidents via a dedicated support email address, a 24/7 technical telephone hotline, or through our on-site "War Room" support staff during assessment days.; ; Incident Reporting:; Post-incident, we provide customers with a formal Major Incident Report (MIR). This details the root cause, impact, containment actions, and long-term preventative measures implemented.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Our free version offers complete MTD for VAT and Income Tax compliance with no time limits or hidden subscriptions. It includes bridging mode for spreadsheets, and full digital record-keeping. It excludes administrative tasks like HMRC registration.
• Link to free trial: https://mytaxdigital.co.uk/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: UKAS
• ISO/IEC 27001 accreditation date: Tuesday 10 December 2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. The scope is the whole company.; Scope of Registration:; Information security management for the provision of IT support, software integration and; software development services in accordance to SoA Version v1.0
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Working conditions which promote an inclusive working environment and promote retention and progression

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.bellia@openanswers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.