Clarity Informatics Limited

Agilio Clarity Doctors

Software accessed by web browsers. Used by Doctors, NHS England managers and Responsible officers. Data recording and reporting functionality.
Streamlines the recording of appraisal inputs and outputs, time saving revalidation benefits.

Features

• Web browser access
• Secure data storage
• Clinical appraisal process handled from end to end
• Administrative reporting
• Revalidation support
• GMC compliant
• Primary care service supported
• Secondary care service supported
• Mobile application supports remote access for CPD
• Automatic upload from third party applications

Benefits

• Time saving for doctors and administrators
• Manage CPD on the move with integrated mobile application
• Trusted by over 85% of GPs in England
• Safe data handling and secure data storage
• GDPR compliant
• ISO27001 compliant
• Role based access approach
• Extensive reporting suite
• Streamlined appraisal and revalidation processes for all users
• Export functionality

£75 a user a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.stephenson@agiliosoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

527020417568193

Contact

James Stephenson
01912875800
james.stephenson@agiliosoftware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: We support all modern internet browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Customer service desk is available Monday to Friday 9am-5pm excluding bank holidays.; Response times to emails are typically within 1 working hour but will depend on the nature of the query.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Clarity Informatics provides a dedicated in-house User Support Team, based in the UK, providing support during Monday - Friday, and during the hours of 09:00-17:00. Any user can contact the Support Team by telephone on or by email. All support is free of charge. All users also get access to our 'Help section' Within the help page there are direct links to link to the frequently asked questions and our comprehensive manuals (known as ‘the Wiki’) Clarity's range of help manuals within the Wiki vary from abbreviated basic guides, for example Appraisee Quick Start Guide, to more comprehensive manuals for each role held within a searchable knowledge base. The Wiki is extremely intuitive with search results presenting extensive documentation in a step-by-step format inclusive of screenshots. Videos and links to webcasts are also available within the Wiki, all at no extra cost
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have experience in getting customers setup and started very quickly, customised to organisational requirements and timetable, which ensures the solution is in place and supported by a local body of knowledge by your go live date. Onsite training, online training and access to training documentation are all key factors in our successful roll out plan. A designated Account Manager from Clarity will visit the customer post contract award to ensure roll out is set up completely in alignment with the needs of the customer. This process will also include ‘inviting’ users to register and configuration of customer requirements. Training, in the form of Clarity’s ‘Train the Trainer package’, will also be provided to all those in the Revalidation Office. This process will take one working day. Online and onsite training can be arranged rapidly at any point. Clarity recommends a three-day training package to ensure all appraisers are competent using the toolkit. Each day includes three workshops, each accommodating ten attendees/appraisers.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Either manually for personal customers or bulk extract for larger clients.
• End-of-contract process: Clarity shall, on the Customer’s request and at Clarity’s standard daily rates, provide reasonable assistance with the migration of any Customer data to the Customer’s IT systems.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: The API has been designed to allow learning events to be transferred directly into an appraisees portfolio of evidence and appraisal from external systems. ; The API details are available via bitbucket with additional documentation provided to support development. ; Authentication is managed Identity Server hosted on Microsoft Azure and a free Azure account is required.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customisation options are made available via the role based security model to the Appraisal Administrator users. ; ; A module is provided to these users that defines the options and their effect. Options are defined using a simple drop down and tick box interface.; ; Appraisal configuration allows the appraisal year to be defined with the ability for appraisal administrators to retain control over specified fields such as due dates and appraiser allocation or devolve control to the appraisees.; ; Optional features can be enabled to present feedback forms on completion of the appraisal.

Scaling

• Independence of resources: Our service is constantly monitored to ensure that we have sufficient resources available to meet the needs of our users.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage statistics; Reporting functionality on delayed appraisals; Other reports for administrators in order process the appraisal cycle.; Multisource feedback reports for users with regional and national benchmarks
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported from all reports in a PDF format. All filterable administrator tables and grids throughout the system can also be exported into XLS and CSV.; User roles with access to an appraisal have the ability to download set or customisable configurations of individual appraisals. Default configurations are presented on the download appraisal screens. The output of the appraisal downloads comes in the format of a PDF. ; User roles with access to an appraisal also have access to an overview of uploaded documents relating to each appraisal. Uploaded documents can be downloaded in the same format as uploaded
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Word
  • PDF
  • Jpeg

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our target availability is that the services are available on a 99.5% basis, measured each calendar month. The SLA's are set out within our terms and condition
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Management channels and interfaces are restricted by critical contacts at a trust providing us with bona fide contact user name, email and role. ; Verification is checked before allowing access to the application. ; Role based access is also a core feature of the tool which can further restrict access only to appropriate areas of the application.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 05/08/2022
• What the ISO/IEC 27001 doesn’t cover: Nothing is excluded in relation to this service
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: DSPT

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security policies and procedures are documented in our ISMS, which is independently audited and certificated to ISO27001. This includes board level responsibility and formal paths for asset ownership and risk management.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management is operated within the ISO27001 framework. Asset registers are maintained by the information asset owner to ensure component assets and access to them are monitored and controlled on a constant basis. Changes are identified and planned with authorisation at the project, director or board levels dependant on the nature of the change to the service. Changes are planned and tested based on risk assessment, scope of change and criticality to the service. Fallback procedures, including procedures and responsibilities for aborting and recovering from unsuccessful changes and unforeseen events, are maintained to provide a "means of escape".
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threats and vulnerabilities are reviewed prioritised action. Fixes can be deployed by the product team with as little delay as practicable and in a manner that reduces the need to take the service offline. Likely potential threats include both technological and regulatory sources. These are identified via a monitoring software, user feedback, security blogs, regulator advice, partner organisations etc. In addition we utilise antivirus software and firewalls to mitigate the risk.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Detailed domain and activity logs are retained. Logs are in place against each asset/component and alerts are generated for the relevant team dependent on the issue/asset to be analysed and assessed. Potential compromises are assessed immediately and escalated as required. Fixes can be deployed by the product team with as little delay as practicable and in a manner that reduces the need to take the service offline. We also utilise anti virus software and firewalls.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed following a pre defined process including -Monitoring, detecting, analysing and reporting of security incidents and events -Incident response planning and preparation -Handling of evidence -Assessment and decision on security incidents and security weaknesses -Escalation, controlled recovery from an incident and communication to both internal and external people and organisations -Security incidents of relevance to you will be reported in acceptable timescales and formats Users report incidents via the helpdesk or telephone. Incidents are recorded in the incident log including details of the incident, actions taken.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Our software enables users to record and reflect on their professional development and receive guidance and assistance from appropriate appraisers.; This feedback can enable growth, personal development, and enhance psychological wellbeing as they advance in their career.; Approved appraisers can also use our Clarity software to monitor the individual’s progress and facilitate their approach to offering good support and advice in their appraiser capacity.

Pricing

• Price: £75 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.stephenson@agiliosoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.