Quantum Byte Technologies Limited

Kentico 13 Support

Online training module, can be customised by user for interactive content

Features

• web access

Benefits

• Quick to configure

£500 to £900 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Yatish.kumar@gmail.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

527689886469532

Contact

Yatish Ram
07943408694
Yatish.kumar@gmail.com

Planning

• Planning service: Yes
• How the planning service works: We guide the buyer from requirement through to end product
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Onsite and online training available
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Helping with migration of data from old system to new system
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Helping them run through all test cases

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Two level support available

Service scope

• Service constraints: NA

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depends on service agreement. Option s for 1 hour turnaround available . Basic package involves an answer in 1 working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Using third party integration. Over shelf products available as part of popular ticketing software.
• Support levels: Phone, Email support available; Cost varies; Technical account manager or cloud support engineer available if agreed in contract

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Be energy efficient. Avoid paper wastage. Allow remote working to avoid unnecessary travels

  Covid-19 recovery

  Considerate towards employees when they are sick and need support

  Tackling economic inequality

  Ensuring fair treatment and payments for every employee. Making sure every one is paid fairly.

  Equal opportunity

  Provide everyone with equal opportunity for every employee. No one should feel left out.

  Wellbeing

  Considerate towards employees and making sure they are looked after

Pricing

• Price: £500 to £900 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Yatish.kumar@gmail.com. Tell them what format you need. It will help if you say what assistive technology you use.