Aspire Technology Solutions

Aspire RealProtect Managed Cloud Security Service

RealProtect is Aspire’s Managed Security Service delivered by our in-house 24/7/365 Security Operations Centre, offering best-in-class Managed Detection and Response (MDR) solutions complemented by Aspire’s SOC and SIEM services providing full threat protection and threat intelligence for your entire environment against all types of cyber threats, malware and malicious actors.

Features

• 24/7 Managed Detection & Response (MDR) Cyber Security Service
• Aspire UK-based SOC for Proactive Monitoring and Security Incident Response
• XDR Security Threat Intelligence, Threat Detection and Security Incident Response
• Security Assessment including Initial Security Audit and Security Response Posture
• Managed SIEM Security Event Detection, Security Compliance and Incident Management
• SIEM Integration with XDR and 1-Year SIEM Logs included
• Advanced Security Reporting including Analytics, Detections and Protective Monitoring
• Vulnerability Management including managed vulnerability scanning with Cyber Support
• Major Incident response for breach detection, compromise and data breach
• Optional Penetration Testing, Phishing Simulations, Security Consultancy and Security Patching

Benefits

• Enhance cyber security and drive significant value, minimising cyber risk
• Comprehensive protection against Cyber Attacks, Cyber Crime, Zero Day attacks
• Significantly reduce discrete security alerts whilst dramatically improving response times
• Expertise across cyber defence including Security Engineering, Threat Intelligence, Ransomware
• Minimise impact to confidentiality, integrity and availability of your data
• Seamless managed onboarding process aligned to your requirements and objectives
• Comprehensive security reports provide deep insights into security risks/mitigations
• Identify and reduce any excessive areas of security technology spend
• World Class Customer Service, industry leading NPS of +83
• Flexible Packages, covering Endpoint, Cloud & Hybrid environments​

£3.25 a device a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.watson@aspirets.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

527988523774310

Contact

Stephen Watson
07706318086
steve.watson@aspirets.com

Planning

• Planning service: Yes
• How the planning service works: The Aspire Projects team is responsible for managing the on-boarding process for new customers. This includes collaborating and orchestrating with the supporting teams to ensure that your transition to Aspire services is seamless and pain free.; ; The process will be led by your dedicated Project Manager, and you’ll also be assigned a Technical Security Engineer, whose role is to ensure that on-boarding to RealProtect is seamless, pain free and aligns with your organisational requirements and objectives.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: User Security Awarness Training
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As part of the service initiation for RealProtect, Aspire’s Security Operation Centre will setup and deploy all necessary tools required. This includes the XDR and vulnerability scanning agent for specific RealProtect products.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Managed Detection Response
  • SIEM As A Service
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Other
• Other security testing certifications:
  • Offensive Security Certified Professional (OSCP)
  • Cisco Certified Network Professional Security (CCNP-S)
  • Certification Body for NCSC Cyber Essentials

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Managed by the Aspire Service Desk and relevant resolver groups including Aspire Cloud teams, Security Operations Centre and Security Consultants.

Service scope

• Service constraints: Exclusions from the service are:; - We don't provide training on our managed security tools included as part of the service.; - We don't respond or remediate threats and alerts for excluded endpoints or services not included or protected by Aspire RealProtect.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 – Critical & High alerts - 15 minutes; P2 – Medium alerts - 45 minutes; P3 – Low alerts - 90 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Priority Level Response Time Containment Time; P1 – Critical & High alerts. 15 minutes 30 minutes; P2 - Medium alerts. 45 minutes 90 minutes; P3 – Low alerts. 90 minutes 180 minutes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Crowdstrike, Qualys, Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 12/07/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Offensive Security Certified Professional (OSCP)
  • Cisco Certified Network Professional Security (CCNP-S)
  • SANS 610: Reverse Engineering Malware
  • SANS 608: Enterprise-Class Incident Response & Threat Hunting
  • Cisco Certified Cyber Ops Associate
  • CompTIA CySA+
  • CompTIA Security+
  • CompTIA Network+
  • SC-900: Microsoft Security, Compliance, and Identity Fundamentals
  • Cyber Essentials Assessor

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As an organisation that has many public sector clients, Aspire have fully implemented and published our Carbon Reduction Plan, in line with UK Gov requirements. The Carbon Reduction Plan sets out the environmental management measures that we have in place and our commitment to achieving Net Zero for our UK operations ahead of the 2050 target date. We have also implemented emissions reporting in line with UK Gov specifications. Our carbon reduction plan and emissions reporting can be found on our website here: https://www.aspirets.com/carbon-plan/. Our Carbon Reduction Plan has been independently assessed by the UK Gov Crown Commercial Service and has been certified as compliant with Procurement Policy Note (PPN) 06/21 relating to publication of Carbon Reduction Plans and Emissions Reporting. ; ; We have calculated our residual Scope 1, Scope 2 and Scope 3 emissions and, working with the consultancy Carbon Neutral Britain, have validated our emissions data following the ISO 14064-1:2018 standard (https://www.iso.org/standard/66453.html). We have subsequently offset 100% of our residual emissions through the purchase of carbon credits on the voluntary market, making Aspire a certified carbon neutral business.; ; Our commitment, as reflected in our 2023/4 Carbon Reduction Plan is: ; ; • Offset all of our residual emissions through buying carbon credits in the “voluntary market”. ; ; • Reduce our scope 3, category 5 emissions (waste to landfill) by reducing waste to landfill by 60% by 2025 (this to be achieved by changing our electrical equipment disposal provider to Rebuyer (Born Good) who recycle / refurbish a higher percentage of electrical equipment than the industry norm. ; ; • Reduce our scope 3, category 7 emissions (employee commuting) by 22% by 2027 through implementation of an employee salary sacrifice leasing scheme for electric vehicles.

Pricing

• Price: £3.25 a device a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.watson@aspirets.com. Tell them what format you need. It will help if you say what assistive technology you use.