Cloud 21 Limited

Palo Alto Networks Cloud, Infrastructure, Subscriptions and Services

Palo Alto Networks offers an enterprise cybersecurity platform which provides network security, cloud security, endpoint protection, and various cloud-delivered security services.

These include : Palo Alto Networks Cortex XSOAR, Cortex XDR, Cortex XSIAM, Prisma Cloud, Prisma Access, Prisma SaaS, Prisma SASE and VM-Series Next-Generation Firewalls.

Features

• Next Generation Firewalls (Physical, Virtual, Container)
• Cloud Delivery Security Subscriptions, Threat Prevention, Wild-Fire, Global Protect
• Advanced URL Filtering, IoT Security, DNS Security, SaaS Security
• Enterprise Data Loss Prevention (DLP), SD-WAN
• Panorama: Centralised Firewall management and log collection
• Unit 42 – Threat Intelligence and incident response
• True Zero Trust architecture and network segmentation
• Automated threat responses
• Cloud Wild-Fire Service/portal for malware analysis
• VM-Series Virtual Next-Generation Firewalls

Benefits

• Industry leading Next Generation Firewalls and Cloud Security Services
• 24x7 Support and best of breed security solutions
• Reduce your Cyber security attack surface and vulnerabilities
• Efficiently manage and optimise IT infrastructure performance
• Integrated On-Premise, Hybrid and Cloud architecture adapting to modern working
• Installation support from experienced and qualified engineers
• SSO, Always-On and Posture checking for Global Protect VPN
• Medical IoT integration and protection enabled in seconds
• Reduce the risk of data loss, ransomware and other threats
• Cloud-Delivered Security: 99.99% uptime

£0.50 to £126,017,139 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid-management@cloud21.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

528637824153369

Contact

Steve Gray
0845 838 8694
bid-management@cloud21.net

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Palo Alto Networks Cortex XSOAR, Cortex XDR, Cortex XSIAM, Prisma Cloud, Prisma Access, Prisma SaaS, Prisma SASE and VM-Series Next-Generation Firewalls
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: 25 external SaaS services are currently supported, full details are at https://docs.paloaltonetworks.com/saas-security/saas-security-admin/saas-security-api/get-started-with-saas-security-api/support-on-saas-security-api/supported-saas-applications.
• System requirements:
  • Connectivity to Client networks
  • Supported modern browser
  • Potential Agent installs on domain controllers and RDS desktops
  • Potential Global protect Agent installs if required for remote access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All products come with a standard support offering included which entitles the customer to 24x7x365 email, telephone and web support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Palo Alto Networks is committed to making its products accessible to the widest possible audience and accommodating people with disabilities through alignment to Section 508 of the Rehabilitation Act. Palo Alto Networks provides independently assessed Voluntary Product Accessibility Template (VPAT) reports, which explain how our products meet the Section 508 standards. VPATs allow public sector agencies to assess technology for accessibility when considering a purchase.
• Onsite support: Yes, at extra cost
• Support levels: All products come with a standard support offering included which entitles the customer to 24x7x365 email, telephone and web support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Cloud21 will engage with the client to understand the requirements and draw up a SoW with Palo Alto Networks and our Distributor. ; Various packages are offered from Quick Start packages, Training packages, Consultancy packages to support the organisation with adopting and understanding new technologies swiftly. ; Training can we Instructor led, Digital learning, Credentialing and Cybersecurity academy.; The full range of courses can be found on : https://www.paloaltonetworks.co.uk/services/education
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s).
• End-of-contract process: At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Each Cloud hosted system or on-premise devices has a Management interface as a WEB GUI and some solutions have CLI access
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Palo Alto Networks is committed to making its products accessible to the widest possible audience and accommodating people with disabilities through alignment to Section 508 of the Rehabilitation Act. Palo Alto Networks provides independently assessed Voluntary Product Accessibility Template (VPAT) reports, which explain how our products meet the Section 508 standards. VPATs allow public sector agencies to assess technology for accessibility when considering a purchase.
• API: Yes
• What users can and can't do using the API: The API can be used to interact with and configure, monitor and report on anything that is possible within the web interface.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can choose what third party SaaS applications are to be monitored, what alerts they are shown, and which of the available third party integrations are to be used.

Scaling

• Independence of resources: Palo Alto Networks through an automated process is constantly evaluating and monitoring the load placed upon the application. Each customers instance is unique so there is no risk of shared resources being fully utilised by another organisation. As load increases the service will automatically bring online additional compute resources to accommodate the additional load.

Analytics

• Service usage metrics: Yes
• Metrics types: Various metrics can be used. a few examples are : Traffic, Threat, Network, Asset details, compliance, policy violations
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data from the solution can be exported in CSV format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.999% Up time
• Approach to resilience: Multiple Instances, hardware and data centres.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: MSECB
• ISO/IEC 27001 accreditation date: 22/08/22
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27017, 27018, 27032, 27701
  • Common Criteria
  • FIPS 140-2
  • ANSSII
  • SOC2
  • Germany C5
  • ISMAP
  • IRAP
  • FedRAMP
  • TISAX

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Please see: ; https://www.paloaltonetworks.co.uk/legal-notices/trust-center/compliance; ; and; ; https://www.paloaltonetworks.com/legal-notices/trust-center/tech-certs; ; Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Incident management type: Supplier-defined controls
• Incident management approach: Palo Alto have their own Incident response services, and information can be found at: https://www.paloaltonetworks.com/resources/datasheets/unit-42-incident-response-service

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  Cloud21’s quality and compliance team have been extremely busy over the last 24 months and have recently become ISO14001 certified demonstrating our commitment to reducing its environmental impact.; Ambitions for 2024/25; For this service we will: ; ; • Implement a reduce, reuse and recycle scheme (coffee pods, pens and batteries); • Eliminate single use plastic bottles from our office headquarters; • Promote rail travel over air travel for practical journeys; • Promote the ‘green leaf hotel’ scheme where practical to do so; • Accurately measure commutable mileage ; • Reduce paper use and printing at the our headquarters ; • Reduce emissions by 7.14% (19.23 tCO2e) from baseline ; ; We believe it is all about making small changes in order to make a big impact and promoting environmental sustainability. ; ; Cloud21 has implemented a carbon reduction plan in line with the NHS’s carbon reduction roadmap.

  Wellbeing

  We have a company-wide approach called VIBE (Valuing Inclusion, Belonging and Equity), which includes the provision of resources and support to improve physical, emotional and mental health and wellbeing which complements our company values. ; ; Our VIBE team promote social inclusion and wellbeing by running events that supporting charities, such as Samaritans and MIND.; ; We understand stress can impact a person’s mental health, this can result in absences and even resignations, but more importantly, it can impact people's lives fundamentally. Making sure that work is a safe place to discuss wellbeing and mental health by creating an inclusive and supportive environment will provide employees with the tools needed to manage mental health.; ; We look to reduce the pressure and stress involved in modernising systems and technology leveraging our past experience and sharing this with all stakeholders involved. ; ; Initiatives we are looking to run within the next 18 months:; • Run Health and wellbeing webinars and sharing resources to support our teams such as ‘NHS Every mind matters’ and the ‘6 ways to wellbeing’. ; • Continue to raise mental health awareness through running company lead events such as ‘fun-runs’ or ‘Movember’ to promote mental health awareness.; • Offer mentoring support from trained mental health first aiders to support our staff.; • Ensuring we continue to develop our Wellbeing policy.

Pricing

• Price: £0.50 to £126,017,139 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Palo Alto Networks offers vast amount of trial options that span across the entire product and services range. ; ; Depending on the nature of the product or license, 30-60 days is the standard time period for a free trial.; ; UTD - Ultimate Test Drive sessions are also available on request
• Link to free trial: https://www.paloaltonetworks.com/vm-series-trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid-management@cloud21.net. Tell them what format you need. It will help if you say what assistive technology you use.