CloudRock Partners
Workday Optimisation, Application Management Services (AMS) & Extend App Development
CloudRock provides services for customers who are LIVE on Workday, via our strategic Engagement Framework, specifically: Strategy & Value Realisation; Change Management; Innovation & New Workday SKU/Functionality implementation; Workday Extend App Development; Workday Optimisation - Roadmap creation, Review & Recommend; AMS & Release Management
Features
- Dedicated account management for AMS with a lead and team
- Proactive support through ticketing system and communications
- Continuous improvement for business needs when things change
- Scalability to easily adjust resources and capabilities as things change
- Cost Effectiveness by reducing downtime and enhancing productivity
- Team of experienced consultants with wide arrange of skills/knowledge
- Knowledge transfer to up skill your team
- Providing regular updates, performance reports and insight
- Workday expertise to deliver best in class strategic guidance
- Compliance assurance with industry regulations and standards
Benefits
- Increased Efficiency by streamlining processes
- Cost savings by optimising workflows and preventing downtime
- Improved Security with updates/patches which secure from cyber threats
- Enhance Functionality for continuous improvement and updates for software relevance
- Technical assistance to minimise disruptions
- Customisation services to tailor the software to specific business requirements
- Compliance assistance to ensure the organisation follows industry regulations
- Training and knowledge transfer to ultilse the software effectively
- Proactive monitoring to identify any issues before they become problems
- Scalability with solution to accommodate increasing demands and user volumes
Pricing
£700 to £1,800 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at connect@cloudrockpartners.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 2 9 1 0 5 5 4 6 3 3 3 9 7 1
Contact
CloudRock Partners
Minos Ataliotis
Telephone: 07808573907
Email: connect@cloudrockpartners.com
Planning
- Planning service
- Yes
- How the planning service works
- CloudRock has a thorough and articulate Methodology . This tried and tested approach guides organisations through a clearly defined process from your current to future state. CloudRock's experience of leading cloud-enabled transformation programmes across some of the largest departments and agencies from their customer base. We avoid common mistakes and risks; use workshops to quickly deliver important decisions and deliverables needed for a successful project; and recommendations if we see a better way to do things. Our experienced Programme and Project Leads will work with you and any required third parties, to tailor these tried and tested plans around your organisation's objectives, constraints and timelines.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Workday
Training
- Training service provided
- Yes
- How the training service works
- CloudRock provides training for senior stakeholders, HR/ Finance / Payroll teams, line managers, employees and any other users or recipients of the new data, processes, service and systems being delivered. Our training team are qualified and highly experienced in managing and embedding cloud-enabled change which our Change and Training approach delivers.
- Training is tied to specific services
- Yes
- Services the training service works with
- Workday
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We provide resources including Project and Programme Managers, cutover managers, test leads, data migration leads and change managers who help you migrate to the cloud or between cloud services from a data, process, technology and people perspective. We have done this many times and bring years of experience to help you agree on the best migration approach and plan whilst avoiding common mistakes and risks of transitioning to the cloud.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Workday
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
CloudRock have a team of test practitioners who specialise in delivering testing services to improve quality of your investment in HR, Finance and Payroll technology. We have advanced capability in: Test policy and strategy development; Test planning management and control; Testing on cloud systems using various methodologies including Agile; Defect triage management and reporting; Test tool selection; Risk-based testing; Tax Compliance
Our team, often one of our Senior Partners, provides independent quality assurance on every project.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We offer Application Management Services (AMS) services for our clients who are using any of Workday HR, Payroll and/or Financials. Through our AMS services, a client can purchase a pool of pre-paid hours and submit requests when they need support.
Service scope
- Service constraints
- There are no constraints for our Workday services once the client has implemented Workday.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
SLA Response Times
P1 (Urgent) 1 hour
P2 (High) 4 hours
P3 (Medium) 16 hours
P4 (Low) 24 hours - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- It is through Microsoft Teams or any alternative communications tool set a client would like to use as long as it is secured.
- Web chat accessibility testing
- None
- Support levels
-
SLA Response Times are as follows: P1 (Urgent) 1 hour; P2 (High) 4 hours;
P3 (Medium) 16 hours; P4 (Low) 24 hours.
We provide a dedicated lead and team for every client and costs are determined by the tailored level of support needed combined with the appropriate rates from the Skills Framework for the Information Age rate card attached.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- The British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 31 July 2023
- What the ISO/IEC 27001 doesn’t cover
- Nothing in relation to the services we provide
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We commit to minimizing our environmental impact through, Sustainable Resource Use: Implementing efficient use of resources, including water, energy, and materials, aiming for sustainable sourcing and reducing waste; Carbon Footprint Reduction: Striving to reduce greenhouse gas emissions through energy efficiency, renewable energy sources, and sustainable transportation options; Biodiversity and Conservation: Supporting biodiversity projects and practices that protect natural habitats and species.Covid-19 recovery
CloudRock has a strict policy where if someone has tested positive for COVID-19, they are to remain at home and rest until they have a negative reading. This is to ensure the health of all employees as well as the employee recovering from COVID-19.Tackling economic inequality
ClockRock takes reasonable and appropriate steps to encourage job applications from as diverse a range of people as possible. Anyone making a decision about recruitment must not discriminate in any way and must have attended appropriate diversity and inclusion training. Every decision maker must challenge themselves, and other members of the recruitment interviewing panel, to make sure that any stereotypes, unconscious bias or prejudice do not play a part in recruitment decisions.Equal opportunity
CloudRock invite the creation and participation within employee resource groups so that forums exist for individuals who have a passion for, or a connection with, a particular aspect of equality, diversity and inclusion.
The aim of these groups will be to:
• Provide networking opportunities and community support;
• Organise events to raise awareness and provide education; and
• Contribute ideas and suggestions for ways the company can be more diverse and inclusive. If an individual is involved with making
decisions about an individual’s engagement or employment, they must attend appropriate equality, diversity and inclusion training.
All new starters must attend equality, diversity and inclusion training as part of their on-boarding programme.Wellbeing
CloudRock has invested in a number of activities to help individuals maintain their health and wellbeing. Below are some things CloudRock has accomplished: Working appropriate hours, taking regular breaks, and building healthy working habits into their day; Alerting line managers to health and safety and wellbeing problems affecting their work; Taking advantage of counselling and training opportunities; Getting involved in our wellbeing initiatives, CloudRock has invested in a number of activities to help individuals maintain their health and wellbeing. It has also implemented a series of initiatives to help raise awareness of health and lifestyle issues affecting mental health and wellbeing through its EAP and medical
Pricing
- Price
- £700 to £1,800 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at connect@cloudrockpartners.com.
Tell them what format you need. It will help if you say what assistive technology you use.