TRM LABS UK LTD

TRM Academy

Upskill your organization to harness the power of the blockchain and conduct crypto investigations. Principles-first courses and certifications designed for beginners to advanced crypto experts on various skills are available on-demand through a self-paced learning platform and access to product training, guides, tutorials, and case studies.

Features

• Get certified in crypto fundamentals
• Get certified in crypto investigations and advanced investigations
• Get certified in digital forensics and cryptocurrencies
• Get certified in search and discovery
• On-demand and online courses
• Investigate and intelligence insights
• Mobile device-friendly platform

Benefits

• Upskill your organization to harness the power of blockchain data
• Learn the critical principles and foundations for crypto investigations
• Complete anywhere, anytime online
• Content available for any skill level
• Delivered by experienced investigators and former law enforcement

£1,132 to £1,265 a user a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-gov-gcloud@trmlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

529401395699781

Contact

Philip Lear
07988500371
uk-gov-gcloud@trmlabs.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: TRM Academy offers classroom-based instruction, virtual instructor-led, and self-paced online courses to give learners and organizations maximum flexibility and scalability.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We support cloud hosting or software services by providing the following:; ; Infrastructure: Offering scalable and reliable infrastructure on cloud platforms like AWS, and Google Cloud to host software applications.; Deployment: Assisting in deploying software services on cloud environments, ensuring seamless integration and performance optimization.; Maintenance: Providing ongoing maintenance and updates to ensure cloud-hosted services' stability, security, and efficiency.; Monitoring: Implementing monitoring tools and practices to track performance metrics, detect issues, and ensure high availability and reliability.; Support: Offering technical support and assistance to troubleshoot issues, address concerns, and optimize cloud-hosted services for the best user experience.

Service scope

• Service constraints: Remote (Online) / in-person training (standard/bespoke)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Academy-only are able to reach out to training@trmlabs.com. Customers (platform users), are able to use the email, reach out to support and or their support POC (customer success), or use the platform support center/help function, which includes FAQs and quick responses on academy troubleshooting
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have not performed web chat testing ourselves, but Messenger and Slack have.
• Support levels: Customer and platform support is included as part of annual recurring software charges. TRM Labs does not currently tier our support structures and offers differently priced support packages.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 TypeII

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a SaaS company, we are deeply committed to combating climate change through various impactful initiatives: Carbon footprint reduction: We prioritize energy-efficient infrastructure and data centers, optimizing resource usage to minimize carbon emissions. External resources rigorously measure our carbon footprint, ensuring accountability and progress tracking. Remote-first approach: Embracing a remote-first culture reduces commuting, significantly lowering carbon emissions. Virtual collaboration tools empower our team to work efficiently from anywhere, reducing our environmental impact. Renewable energy advocacy: We encourage our employees to power their homes with renewable energy sources like solar or wind power, promoting sustainability beyond our operations. Green partnerships: Collaborating with eco-conscious suppliers and service providers amplifies our commitment to sustainability, fostering a greener supply chain. Carbon offset initiatives: We invest in projects that neutralize our remaining carbon footprint, supporting reforestation, renewable energy development, and community-based sustainability projects.

  Covid-19 recovery

  We demonstrate our support for COVID-19 recovery through various initiatives: Community assistance: We provide financial support or resources to communities affected by the pandemic, helping them rebuild and recover. Employee support: We offer flexible work arrangements, mental health resources, and financial assistance to employees impacted by COVID-19, ensuring their well-being and stability during recovery. Healthcare partnerships: We collaborate with healthcare organizations or initiatives to support vaccination efforts, provide medical supplies, or offer technology solutions to enhance healthcare delivery during recovery. Educational support: We invest in educational programs or initiatives to address learning loss, support educators, and ensure students have access to quality education as part of the recovery process.

  Tackling economic inequality

  We address economic inequality through various initiatives to level the playing field and empower underserved communities. Skills development programs: We provide training programs, workshops, or educational resources to equip individuals from marginalized communities with the skills and knowledge needed to thrive in the workforce. Community partnerships: We collaborate with local organizations, non-profits, or government agencies to support economic development initiatives, job training programs, or entrepreneurship opportunities in underserved areas. Diversity and inclusion initiatives: We prioritize diversity and inclusion within our organization and industry, advocating for equal opportunities and fair representation for all individuals, regardless of background or identity. Impact investing: We allocate resources towards impact investing or social responsibility initiatives that address economic disparities and create positive change in disadvantaged communities.

  Equal opportunity

  We demonstrate our commitment to equal opportunity through concrete actions and initiatives. Recruitment and hiring practices: We employ fair and unbiased recruitment processes, ensuring job opportunities are accessible to individuals from diverse backgrounds. We actively seek to attract candidates from underrepresented groups and provide equal consideration for all applicants. Diversity and inclusion initiatives: We foster a culture of diversity and inclusion within our organization, promoting awareness, understanding, and acceptance of differences. We provide training and resources to employees to cultivate an inclusive work environment where everyone feels valued and respected. Equal pay policies: We maintain transparent and equitable compensation practices, ensuring that all employees receive fair and equal pay for equal work. We regularly review and adjust salary structures to address any disparities and promote wage parity across genders and demographic groups. Professional development opportunities: We provide access to training, mentorship, and career advancement programs to support the growth and development of all employees, regardless of background or identity. We prioritize promoting from within and provide opportunities for skill-building and career progression. Community engagement: We engage with local communities and organizations to support initiatives that promote equal opportunity, such as job training programs, educational outreach, and mentorship initiatives for underrepresented groups.

  Wellbeing

  To address employee well-being, we prioritize several key initiatives: Mental health support: We offer resources such as counseling services, mental health workshops, and employee assistance programs to support the emotional well-being of our team. Work-life balance: We promote flexible work arrangements, encourage time off, and provide tools for time management to help employees maintain a healthy balance between work and personal life. Physical health initiatives: We offer wellness programs, fitness challenges, and access to gym facilities or virtual fitness classes to support employees in maintaining their physical health. Social connection: We foster a supportive and inclusive workplace culture through team-building activities, social events, and opportunities for collaboration and connection among colleagues. Recognition and appreciation: We celebrate achievements, recognize hard work, and provide opportunities for feedback and growth to foster a positive work environment where employees feel valued and appreciated.

Pricing

• Price: £1,132 to £1,265 a user a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-gov-gcloud@trmlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.