MAP16 ASSET MANAGEMENT LTD

map16 Asset Management

Enabling holistic, collaborative management of infrastructure assets across owners, contractors, and partners. A modern, platform-based software, with native web and mobile modules, designed to address complex client and contractor challenges. Delivering strategic solutions for asset maintenance and management, supporting the achievement of objectives/outcomes, regulatory compliance, and optimal, whole-life asset performance.

Features

• Digital representations and archiving of all assets and activities
• Native spatial mapping solution with multi-GIS (NSG) Integration capability
• Contracts and contractors management with configuration options for performance management
• Financial management and integration with corporate financial systems
• Scheduling and permitting to present collaborative efficiency opportunities
• Mobile application enabling inspection, asset updates, design, AI asset monitoring
• Real-time visibility of condition (PMS, PAS2161) and asset interventions
• No-code design allows personnel to query and configure dashboards effectively
• Configurable asset lifecycle optimisation and embedded risk-based approach processes
• AI integration across the entire asset and contract ecosystem available

Benefits

• Modern, platform-based, no-code software providing a modern UI
• Customisable configurations enable your Objectives and Outcomes
• Visualised asset needs enabling collaboration across asset types and contracts
• AI asset acquisition and condition monitoring enabling enhanced investment planning
• Mobile integration enabling collaboration across all parties and assets
• Automated compliance reporting configured to reduce manual effort requirements
• Assets, risks and policies define Optimised resource allocations
• Proven Risk based approach process enables more effective resource allocations
• Informed decisions across asset ecosystem delivering improved service perceptions
• High-fidelity AI queried intelligence and reporting gathered in seconds available

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matthew.kelley@map16.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

530158702639876

Contact

Matthew Kelley
08007723916
matthew.kelley@map16.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Map16 implements a Preventative Maintenance Policy to ensure optimal platform performance and security. To provide transparency and minimise operational impact, we adhere to these constraints:; ; Critical server updates, security patches, and software enhancements are performed on the last Thursday of every month.; ; To eliminate disruption, all works are conducted between 22:00 and 02:00 (GMT/BST).; ; A minimum of five working days’ notice for any planned maintenance. ; ; Rare emergency maintenance regarding critical security threats are communicated to technical leads ASAP. ; ; Aligned with industry best practices (including post-release testing), we maintain high availability and ensure resilience against emerging cyber threats without compromising productivity.
• System requirements:
  • A core principle of map16 is zero buyer-side system requirements
  • We support all major browsers on desktop and mobile devices
  • No restrictions on concurrent users, data volume or geographic areas

User support

• Email or online ticketing support: Yes
• Support response times: Response times may vary depending on the nature of the enquiry. Our policy is to respond within 48 hours during standard business hours. Our team does not operate over weekends; however, in the event of an emergency, we will prioritise the issue and respond as quickly as possible to ensure minimal disruption.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Service Level Agreement (SLA); Availability: Monday to Friday, 09:00–17:00 (excluding UK public holidays).; ; Response Time: Within 48 hours via email or our online support portal.; ; Coverage: Includes troubleshooting, minor configuration, data upload assistance, access management, and functional guidance on dashboards, maps, and forms.; ; Account Management & Technical Staffing; Each client is assigned a Dedicated Account Manager who serves as the primary point of contact for ongoing support and service updates.; ; While we do not provide a separate Technical Account Manager or Cloud Support Engineer, our in-house technical team works as part of an integrated support model where your Dedicated Account Manager and our In-House Technical Team work in tandem. This removes the "siloed" approach typical of larger corporations, ensuring your business goals and technical needs are perfectly aligned. directly with all platform-related issues. By removing intermediary support layers, we ensure that queries are resolved efficiently by the same specialists who develop and maintain the software, providing a high level of technical expertise and system-specific knowledge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our EAM onboarding and training package is designed to ensure rapid adoption and to maximise ROI for your investment. We employ a phased learning approach, tailored to enterprise asset management implementation, fully considering effective change management. Generally provided as an online training; however, on-site is possible for the initial workshop.; ; Preparation & Strategy; Kick-off Workshop: Define project scope, Contracts, key performance indicators (KPIs), and identify all user groups.; ; Data Migration Support: Hands-on assistance and training to ensure accurate transfer of existing asset data, maintenance history, inventory records and contracts into the new system.; ; Bespoke User Training:; We deliver targeted training based on user roles and responsibilities. Formats include:; ; Role-Based Workshops: Focused sessions on core modules (e.g., Finance and Work Order Management; Reporting for managers).; ; Train-the-Trainer: Empowering your internal champions for sustainable, in-house support.; ; Digital Learning Hub: Access to specific user documentation, video tutorials, and best-practice guides.; ; Post-Implementation Support:; Hypercare Period: Dedicated support immediately following go-live for troubleshooting and real-time coaching.; ; Refresher Courses: Scheduled sessions to address common challenges and explore advanced features, ensuring continuous improvement in your asset lifecycle management.; ; Our experience has demonstrated that these processes when implemented collaboratively, deliver a smooth transition and a highly proficient user base.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Access via our system
  • Word
  • Email
• End-of-contract data extraction: Collaborative Data Extraction & Exit Strategy; Our approach to data management is governed by the principle of Authority Data Sovereignty. We recognize that asset data is a critical strategic resource, and we are committed to a collaborative, friction-free extraction process that ensures long-term continuity for the Authority.; ; A Partnership-Led Exit Rather than a "one-size-fits-all" export, we facilitate a structured consultation phase prior to contract conclusion. This allows us to define the precise scope of requirements, including:; ; Data Scope: Selection of specific data subsets or a comprehensive transfer of the entire repository.; ; Format Specification: Delivery of both spatial (e.g., GeoJSON, Shapefiles, KML) and non-spatial (e.g., CSV, JSON, SQL) formats to ensure compatibility with successor systems or internal GIS environments.; ; Transfer Schedules: Agreed timelines to ensure no gap in asset visibility during transitions.; ; As your SaaS provider, we maintain the technical agility to support user-led data requests at any stage of the lifecycle. Whether migrating to a new platform or conducting a periodic audit, our system architecture supports secure, high-integrity data porting. We ensure that the transition is a managed service rather than a simple data dump, upholding data lineage and quality throughout.
• End-of-contract process: Commitment to Data Integrity; Our approach is centred on the principle of long-term data stewardship. We recognise that the Asset Register is more than a list—it is a "single source of truth" that informs strategic decision-making and ensures regulatory compliance. Maintaining the integrity of this data throughout its lifecycle, including the transition phase, is our highest priority.; ; Buyer-Led Transition Strategy; To facilitate a seamless handover, we initiate formal discussions well in advance of the contract’s conclusion. Our preference is for a buyer-led consultation regarding data extraction and transfer. You are best positioned to define the technical requirements for your successor systems. By allowing the buyer to lead these discussions, we ensure that:; ; Format Compatibility: Data is delivered in the specific schema and file types required for immediate upload.; ; Operational Continuity: There is zero "data lag" or loss of detail during the migration.; ; Transparency: Your teams have full oversight of the verification process before the final data transfer.; ; Safeguarding Asset Integrity; By collaborating closely on the formatting and structure of the final output, we protect the integrity of the asset register, ensuring that the high-fidelity data remains accurate, structured, and actionable for the next phase of your asset management journey.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: This can all be provided via the easiest means to the user. Onboarding documentation can be accessible via our SaaS, distribution of digital material and printed if necessary. This also includes personal communication to support the documentation. It can be provided in accessible fonts/text, with or without colour.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Mobile Application is designed for field-based staff (technicians, inspectors, operations). It provides a streamlined subset of EAM functions, focusing on essential tasks like work order management, asset lookup, work and image capture, asset updates. ; ; The Mobile application is intrinsically linked to the Web where all activities are scheduled, monitored and performance managed for each contract. It enables complex reporting, and deep configuration for management, finance, and planning roles.; ; The desktop service can be accessed via a web browser on a mobile device where roles or activities require enhanced access to the Web application modules.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service provides a secure web-based interface allowing authorised users to access dashboards, view data, and export reports. It also offers an API or WFS for integration with external systems such as GIS and asset management tools. All interactions are authenticated via user credentials and HTTPS encryption.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Recognising the requirements of the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, our interface is built to meet WCAG 2.2 AA standards. The platform is designed to be compatible with assistive technologies, including screen readers (e.g., JAWS, NVDA) and keyboard-only navigation, ensuring that all authorised users can operate the service effectively regardless of their physical requirements.; ; We have also supplied solutions for users with colour blindness, altering colours and using iconography to support their needs.
• API: Yes
• What users can and can't do using the API: Users can access the service through a secure API. During setup, users define which datasets or data types they need access to, and we configure their API credentials and permissions accordingly.; ; Depending on their requirements, users may have read-only access - allowing them to retrieve and filter data securely via authenticated requests - or read–write access, enabling them to submit updates or changes back into the system.; ; All API interactions occur over HTTPS, and each request is validated against the users assigned permissions. Users cannot create new accounts or modify other users' permissions via the API; these actions are restricted to administrators. The API is designed to ensure data integrity and to limit updates only to authorised datasets.; ; Our API architecture is designed with a "security-first" approach. We facilitate secure data exchange using OAuth 2.0 and OpenID Connect (OIDC), ensuring that all machine-to-machine communication is authenticated via short-lived, encrypted tokens.; ; We are also capable of supporting additional secure transport methods—such as SAML 2.0 or IP Whitelisting—to meet specific departmental security requirements or legacy system constraints.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Map16 is a highly configurable platform designed to align precisely with your operational, geographical, and data governance requirements. The platform is engineered for deep customisation across almost every facet. This includes comprehensive tailoring of:; ; Data Structure: Custom data fields and schema.; ; Operational Flow: Bespoke workflows and approval chains.; ; Visualisation: Unique dashboards and reporting templates.; ; Geospatial Integration: Custom mapping layers and mapping tools and integration to your corporate GIS/NSG.; ; System Interoperability: Secure, dedicated API integrations with financial and other corporate systems and data sources.; ; Our collaborative onboarding process enables your organisation to define the service's precise function and initial setup which establishes how the system handles your specific asset management, inspection, and regulatory reporting needs.; ; Critically, this adaptability is maintained throughout the contract via our no-code platform, users can define and create new data views, automated processes, or revised reporting formats—at any time. ; ; The local System Administrator (SA) is able to restrict or allow access to various system tools, these are generally set by 'persona needs' e.g. operational use only, survey and inspection use only, etc. However, your SA is able to do this on a user-by-user basis as well.

Scaling

• Independence of resources: We ensure that one customer’s activity does not negatively affect another by using a cloud-based setup that can grow and adapt as demand changes. This means the system can increase capacity when needed, so performance remains consistent even during busy periods. Each customer’s usage is kept separate at a technical level, helping prevent large workloads from impacting others. We also keep an eye on overall system performance and trends, allowing us to adjust resources early if demand increases. This approach helps ensure that all users continue to have a reliable and responsive experience.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide service usage metrics when required and are able to share information such as activity levels, user actions, job volumes and other operational insights. While we do not currently offer a full self-service metrics dashboard, we can produce reports or summaries on request to support customer monitoring and performance reviews. Our platform captures the underlying data needed for this, and we are continuing to develop our reporting capabilities as the service evolves. This approach ensures customers can access meaningful usage information when they need it, even as we enhance and expand our metrics functionality over time.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Our solution ensures total data sovereignty and zero vendor lock-in. Users can export all asset datasets—including maintenance history and financial records—at any time via an intuitive on-demand tool. We support multiple industry-standard formats (CSV, XLSX, PDF, and JSON) to ensure cross-system compatibility.; ; For automated workflows, our robust RESTful API facilitates secure, bulk data extraction. Access is strictly governed by Role-Based Access Control (RBAC), and all export activities are fully audited. This guarantees your data remains portable, accessible, and compliant with UK Government transparency and open-data standards throughout the contract lifecycle.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Shapefile
  • Excel
  • File Geodatabase
  • GeoJSON
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • GeoJSON
  • JSON
  • Shapefile
  • File Geodatabase
  • GPK

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Infrastructure & Reliability We guarantee a 99.9% target uptime, supported by our infrastructure partner, Webnetism. Our environment is built on high-performance Intel hardware utilizing SSD RAID 10 for speed and data integrity. By leveraging VMware ESXi, we isolate service layers to ensure maximum stability and security.; ; High Availability (HA) & Failover To mitigate hardware risks, we deploy a VMware HA cluster with mirrored servers. In the event of a total server failure, our virtual machines automatically restart on secondary hardware within minutes. This automated failover ensures zero data loss and removes the need for manual intervention during critical hardware crashes.; ; Security & Proactive Maintenance:; ; Protection: Perimeter security is managed via Juniper firewalls with daily encrypted backups to secure data longevity.; ; Monitoring: 24/7 health monitoring allows our team to address emerging issues proactively.; ; Maintenance: Planned work is scheduled during low-usage periods with advance notice provided to all stakeholders.; ; Accountability & SLAs We stand behind our service with a formal SLA. If a material interruption occurs, we provide a transparent review process and offer appropriate remedies, such as service credits, to ensure our interests remain fully aligned with the department’s operational needs.
• Approach to resilience: High Availability Infrastructure: We ensure service resilience through high-performance Intel hardware and SSDs in RAID 10 redundancy. Our VMware ESXi environment utilizes a High Availability (HA) cluster with identical mirrored servers. If a hardware failure occurs, virtual machines automatically restart on the redundant host within minutes, ensuring zero data loss and continuous service without manual intervention.; ; Security & Data Integrity: A Juniper firewall provides robust perimeter security, blocking external threats. Data is protected via daily encrypted backups stored independently of live systems in accordance with our Backup Policy. Our application layer further mitigates risk by decoupling core functions and using structured deployment workflows.; ; Operational Monitoring: We provide 24/7 system health monitoring to identify and resolve issues rapidly, supported by our infrastructure partner, Webnetism. Managed data centre environments provide redundant power, climate control, and strict physical security.; ; Reliability Commitment: This multi-layered approach—combining high-speed hardware with automated failover—guarantees a secure, "always-on" service. Planned maintenance is scheduled during off-peak hours to minimise impact, supported by proactive user communication. Detailed architecture and security protocols are available upon request.
• Outage reporting: Incident Management and Transparent Reporting:; We maintain a robust communication framework designed to provide rapid, transparent, and actionable information during service interruptions.; ; Proactive Monitoring & Detection: Our team employs 24/7 automated monitoring across all platform layers. Upon detecting any degradation, we initiate an immediate investigation and trigger targeted email alerts to affected stakeholders. This direct approach ensures users receive contextually relevant information without the noise of generic notifications.; ; Real-Time Updates: Throughout an incident, we provide regular, time-stamped briefings via email, covering the issue’s nature, mitigation progress, and an estimated Time to Repair (TTR).; ; Accountability & Continuous Improvement: Following resolution, we conduct a formal Root Cause Analysis (RCA). A summary report is shared with customers detailing the primary cause, immediate corrective actions, and long-term preventative measures implemented to enhance resilience.; ; While we currently prioritise direct communication to maintain data sensitivity and relevance, our roadmap includes the introduction of real-time status APIs to support automated service-level tracking. This rigorous approach ensures our reporting aligns with the GDS Service Standard for transparency and reliability.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We apply controlled access to all management interfaces and support channels to ensure only authorised staff can view or make changes to systems. Access is based on job role and the principle of least privilege, with approvals required before any account is created or amended. User identities must follow our password and authentication requirements, and privileged access is granted only where necessary. Remote or cloud-based access is protected through secure platforms and company-managed devices. Support interactions are logged, and sensitive information is handled in line with our data classification and security policies to prevent unauthorised disclosure.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Map16 operates a structured and accountable security governance framework that supports all aspects of our cloud, mobile, and IoT platforms. While not formally certified, we maintain clear policies covering data protection, access control, software change management, and incident handling. Security is embedded in our development and operational workflows through defined approval processes, version control discipline, restricted permissions, and environment separation. We conduct internal reviews, automated checks, and targeted external penetration testing to ensure ongoing assurance. Responsibilities for security are assigned within our leadership and engineering teams, and all staff complete annual training on security awareness and GDPR compliance.
• Information security policies and processes: Map16 operates a comprehensive information security framework supported by a wide suite of formal policies. These include our Information Security, Cyber Security, Access Control, Password, Information Classification, Data Retention and Destruction, Data Breach, Data Breach Notification, Acceptable Use, Cloud Service, Remote Working, Mobile Device, Clean Desk and Mobile App Privacy Policies. These govern how information is collected, stored, accessed, classified, transmitted, retained and securely destroyed across all our systems.; ; Security governance is overseen by senior management, with operational responsibility assigned to our IT Lead, system administrators and designated data owners. Line managers ensure correct access permissions, onboarding compliance and adherence to internal processes. Compliance is reinforced through mandatory security and GDPR training, internal audits, access reviews, MFA enforcement, encrypted devices, least-privilege permissions and structured procedures for incident and breach reporting. Our Data Breach Procedure sets out clear escalation routes to management and the Data Protection Officer, including defined containment, assessment and notification steps.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We take a practical and structured approach to keeping our systems stable and well managed. Key components of our service are recorded and monitored so we understand what is in use and how it changes over time. When updates or improvements are required, they are discussed, reviewed, planned internally to minimise disruption and ensure there is no negative impact on security or data handling. Only nominated staff make system changes, and these are tracked so we have a clear record of what has been updated.; We are also strengthening this area as part of our move toward ISO 27001 alignment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We take a practical approach to identifying and managing vulnerabilities across our services. Potential threats are assessed by reviewing security advisories from our cloud provider, key software vendors and trusted industry sources such as NCSC. This helps us understand which issues may affect our systems and what level of response is needed. Routine patches and updates are applied as part of our regular maintenance cycle, and important fixes are prioritised and deployed as quickly as possible to reduce risk.; We are also strengthening this process as part of our ongoing work toward ISO 27001 alignment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our proactive monitoring strategy aligns with NCSC guidelines, we aggregate and correlate logs from cloud-native infrastructure, application layers, and internal endpoints.; ; Alerts are triggered by deviations from established baselines with immediate triage to ensure high-fidelity reporting.; ; Incident Response & Remediation Upon confirmed anomaly detection, we initiate a robust Incident Response protocol:; ; Containment: Rapid isolation of affected components to prevent spread.; ; Eradication: Revoking compromised credentials and patching vulnerabilities.; ; Documentation: Maintaining a full forensic audit trail for post-incident reporting.; ; We commit to high-priority intervention, with critical alerts triggering immediate containment actions. Most incidents are fully resolved within the same working day.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow a documented Incident Response Plan that sets out how we identify, assess and manage security incidents. We use predefined processes based on an OODA loop (observe, orient, decide, act) and have playbooks for higher-impact or recurring scenarios. Users and staff can report issues directly through operational channels, where they are logged and triaged to determine severity. For common events, a virtual incident team is formed, roles are assigned, and activity is coordinated through Slack or alternative channels if needed. Incidents are managed according to severity, with rapid escalation for S1/S2 events, and formal incident reports provided after review.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: ISOQAR
• ISO 9001 accreditation date: Friday 16 June 2023
• What the ISO 9001 doesn’t cover: There are no gaps in our service offering in relation to our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Plans to engage the contract workforce in deciding the most important workplace issues to address

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matthew.kelley@map16.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.