CLARIA LTD

WSO2 Bijira API Management

WSO2's Bijira is a full-lifecycle API management SaaS platform built to simplify and accelerate API development, deployment, security, governance and monitoring. Bijira features a dedicated MCP Hub within the Developer Portal to facilitate agent discovery and subscription.

Features

• Real-time application and data integration
• Data Transformation
• Low-code Integration Platform as a Service (iPaaS
• API Design & Management
• Workflow management
• A wide range of pre-built connectors
• DataHub ensures data consistency and governance
• Extensive community
• Event Streams
• Composability

Benefits

• Easily integrate virtually any application in any environment
• Intuitive, low-code, drag and drop interface
• Connect applications faster with pre-built integration
• Configure APIs and expose real-time integrations
• Maintain synchronised “golden records” to ensure data quality and consistency
• Event Streams supports multiple delivery modes for guaranteed message delivery
• Rapid TCO and reduced time-to-value
• Simplifies cloud migration

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@claria.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

530337707666234

Contact

Thomas Valaitis
01926 298195
info@claria.com

About the service

• Service categories:
  • Application Development and Deployment
    • Data management
      • Data integration and intelligence
        • Data Ingestion and Transformation Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no known constraints.
• System requirements:
  • Internet Connectivity
  • A compatible browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support response times depend on the level of severity. P1 - Response: 30 minutes, Resolution: 48 hours P2 - Response: 2 hours, Resolution: 72 hours P3 - Response: 8 hours, Resolution: one business week P4 - Response: one business day, Resolution: N/A; Severity 4 - Low: Two business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: No
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have undertaken accessibility-focused testing of web and web chat journeys using assistive technologies to ensure inclusive and usable experiences.; ; This has included testing key user journeys using screen readers, keyboard-only navigation, browser zoom and reflow, and ensuring compatibility with common accessibility tools and settings.; ; For web chat specifically, testing has focused on message flow, focus management, notification behaviour, and ensuring chat content is announced correctly by assistive technologies.; ; Findings from this testing have been used to refine interaction patterns, improve clarity of messaging, and ensure compliance with WCAG 2.1 AA principles.; ; Where required by the contract, we are able to extend this approach to include structured testing sessions with assistive technology users as part of delivery.
• Onsite support: Yes, at extra cost
• Support levels: There are three tiers of support. - Community: included at no charge and offered through Discord channels. - Basic: charged monthly, offered through through a support portal providing support on a 12x5 (7:00 a.m. - 7:00 p.m. GMT Monday - Friday) basis. - Enterprise: priced subject to individual customer requirements, available through the portal offering up to 24 x 7 x 365 Coverage
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A wide range of WSO2 training materials can be found at https://wso2.com/training Claria is a WSO2 reseller with complex implementation experience. Claria's professional services team can design a tailored training programme to support clients during the onboarding stage and beyond.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: All customer data is contained within the customer's applications and not the WSO2 platform itself
• End-of-contract process: Customers are required to give 90 days notice of their intention not to renew. Assuming this is given, the platform will no longer be accessible to the customer once the contract term expires.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The Bijira Service interface can be accessed via an online portal.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: None
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: All capability is available to users through the platform's API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Bijira can be customised by users building their own interfaces. Customers can also customise the deployment model.

Scaling

• Independence of resources: The WSO2 platform can be scaled according to demand. This may incur additional charges if this exceeds the parameters of the licence agreement.

Analytics

• Service usage metrics: Yes
• Metrics types: Consumption, connector count, throughput, API usage, calls logged, SLAs, KPIs, availability, performance
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: WSO2

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Through pre-built or customer interfaces
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • XML
  • JSON
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: WSO2's SLAs can be found at https://wso2.com/licenses/cloud-services-terms/3.0/ Subscriber is eligible for credits when the Monthly Uptime Percentage drops below 99.9% From 99.0% to 99.9%: 10% of Monthly Charges From 95.0% to 99.0%: 30% of Monthly Charges From 90.0% up to 95.0%: 50% of Monthly Charges From 0% up to 90.0%: 100% of Monthly Charges WSO2 shall apply the Service Credits against the Monthly Charges otherwise due from Subscriber. Service Credits shall not entitle you to any refund or other payment from WSO2. Service Credits may not be transferred or applied to any other account. Unless otherwise provided in the Agreement, Subscriber's sole and exclusive remedy for any unavailability or non-performance of the WSO2 Cloud Service or other failure by WSO2 to provide the WSO2 Cloud Service.
• Approach to resilience: Available upon request
• Outage reporting: Outages are reported via a public dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: WSO2 manages access restrictions primarily through Role-Based Access Control (RBAC) within its User Management settings, allowing administrators to define specific privileges for users, groups, and API access. Key security measures include Single Sign-On (SSO), custom roles, environment-level restrictions, and API-specific security policies.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: WSO2 has achieved certification for compliance with ISO/IEC 27001:2022, SOC 2 Type 2 and HIPPA. These certifications are performed by independent third-party auditors. Detail about WSO2 current security and compliance accreditations can be found at https://wso2.com/security/

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: WSO2 configuration and change management involves managing component lifecycles, runtime settings, and deployment across all environments. Key practices include using packaged components for version control, applying environment extensions for flexibility, and leveraging APIs for automating runtime changes. Proper management ensures controlled, auditable, and repeatable deployments with minimal disruption.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: WSO2 provides a robust platform for vulnerability management within integration ecosystems, combining API management, data security, and infrastructure controls to secure hybrid and cloud-native environments. The platform emphasizes proactive security, utilizing AI-driven tools for data protection, automated documentation, and compliance with standards such as ISO 27001.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: WSO2 Proactive Monitoring is a comprehensive approach to tracking, analyzing, and alerting on the health of WSO2 API Manager and Enterprise Integrator (EI) systems in real-time, enabling administrators to identify and resolve issues before they impact users. It leverages a combination of native analytics and open-source monitoring tools to provide deep visibility into API performance, security, and infrastructure metrics.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: WSO2 provides a comprehensive, data-driven approach to incident management, primarily through WSO2 API Manager Analytics, which enables real-time monitoring, alerting, and automated reporting to identify and resolve issues, such as API failures, high latency, or security breaches. For support, WSO2 provides a formal process where subscribers can classify issues as incidents and define their priority level to ensure proper handling.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial is available for a 90 day period during which you can access the full product, with limitations only on volume.
• Link to free trial: https://console.bijira.dev/login

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: GCC
• ISO/IEC 27001 accreditation date: Tuesday 4 November 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@claria.com. Tell them what format you need. It will help if you say what assistive technology you use.