WM Promus

UiPath Enterprise Robotic Process Automation (RPA) Platform

UiPath, the leading enterprise automation platform providing intelligent, dynamic digital workers including Robotic Process Automation (RPA), Artificial Intelligence (AI), process mining and analytics is used by governments to automate and streamline manual processes &improve employee & citizen satisfaction.
UiPath offers free, open training and professional services through its partner network.

Features

• Drag and drop functionality
• Easily scalable
• Quick to deploy
• Culturally and technically open platform
• Defence-grade security
• Enterprise-ready
• Seamlessly integrate front and back office applications
• Industry's most skilled and capable robots
• Underlying architecture not affected
• Integrated computer vision, document understanding (AI and ML)

Benefits

• Automate manual, repetitive processes with software robots
• Analyse your automations and ROI with dashboards and one-click drilldowns
• Access free, online, self paced training with certifications
• Discover and scientifically prove automation candidates and ROI
• Improve your customer experience and your SLAs
• Accelerate benefits from digital transformation
• Improve compliance and governance in your workplace
• Improve your employees experience with a digital assistant
• Easily automate conversational processes​ with integrated chat bots
• Automate and centralise software testing

£400 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ewong@wmpromus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

530950554100526

Contact

Emma Wong
44 (0) 203 946 6226
ewong@wmpromus.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Planned Maintenance and regular updates to the Cloud Platform are updated in the portal, http://status.uipath.com/. For support exclusions, refer to the 'Support Exclusion' clause in the Support Terms available here: https://www.uipath.com/hubfs/legalspot/UiPath_Support_Terms.pdf
• System requirements:
  • Orchestrator (Cloud Platform) https://docs.uipath.com/cloudplatform/docs/software-requirements
  • Robots - S/w Requirements: https://docs.uipath.com/robot/docs/software-requirements
  • Robots - H/w Requirements: https://docs.uipath.com/robot/docs/hardware-requirements
  • Studio: S/w Requirements: https://docs.uipath.com/studio/docs/software-requirements
  • Studio: H/w Requirements: https://docs.uipath.com/studio/docs/hardware-requirements

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide comprehensive support for cloud-based and on premise services. This includes helping you choose the right cloud platform, migrating your applications, and ongoing maintenance. We also offer expert guidance on security, scalability, and performance optimization. Our goal is to ensure your cloud environment runs smoothly so you can focus on your core business. We offer a service where we act as a conduit between clients and vendors or hosting providers in addition to being the first point of contact should an incident occur. We operate a world-class service desk and follow ITIL best practice to deliver the service support.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The software is supported by the vendor - UiPath. See aquasec.com. WM Promus can also provide support for a fee - We provide comprehensive support for cloud-based and on premise services. This includes helping you choose the right cloud platform, migrating your applications, and ongoing maintenance. We also offer expert guidance on security, scalability, and performance optimization. Our goal is to ensure your cloud environment runs smoothly so you can focus on your core business. We offer a service where we act as a conduit between clients and vendors or hosting providers in addition to being the first point of contact should an incident occur. We operate a world-class servicedesk and follow ITIL best practice to deliver the service support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: WM Promus UiPath accredited engineers can design and implement any customisations required. WM Promus also provides training and healthchecks related to UiPath s/w. There is also extensive UiPath documentation available on the UiPath website and a customer success portal to aid clients. Contact info@wmpromus.com
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: User policy data, vulnerability data and system settings data can be exported if hosted on premise. Cloud deployments can have an extraction of same or choose to have data deleted at the end of the contract.
• End-of-contract process: This is agreed on a per client basis.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: UiPath has the Orchestrator Mobile App, which is available in the Apple App Store and Google Play Store. The Orchestrator is not designed to be used on mobile browsers/ web browsers. The mobile app only offers a light-view into the customers' Orchestrator instances. With the Orchestrator app, you can perform the following: Monitor Robots and Queues, search assets, start, stop, or kill jobs. With the mobile app, you can also mark processes and jobs as 'Favorite' and monitor the processes using Push notifications. These two features are not available in the Orchestrator service.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: UiPath Cloud Platform is composed of multiple independent services, such as Orchestrator, Tenant Management, Licensing Service, and others. To provide a seamless experience, we work hard to abstract these details from the end user and offer these services through a common front-end called UiPath Cloud Portal. All the services along with the Cloud Portal are packaged together as UiPath Cloud Platform and delivered via a software-as-a-service (SaaS) model that’s built and hosted in Microsoft Azure. All services use core Azure services, including compute, storage, networking, SQL database, and identity and access management services.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: UiPath integrates accessibility into design, develop and quality assurance processes of its dependent products. Compliance to accessibility standards are evaluated through the use of automated testing, manual validation with assistive technologies, and support form third party source.
• API: Yes
• What users can and can't do using the API: From the integration perspective, for automation, Cloud Platform (SaaS) or Cloud Deployment can integrate with applications via the APIs. Orchestrator’s REST API fully programmatically supports all operations on the server-side like adding robots, processes, assets, queues and starting/ stopping/ scheduling processes. This is the standard way to integrate with external BPM or workflow tools, ERP, CRM or any other applications . Orchestrator REST API is powerful enough to integrate seamlessly with partner BPM systems or any other applications, providing 22 Custom API methods for access and control of 29 logical resources within Orchestrator (for example, Jobs, Logs, Queues, Robots and Settings). As an example of how users can use this, an external application such as a chatbot can easily trigger the robots to perform a task based on input in the chatbot. Refer here for more information on the APIs: https://orchestrator.uipath.com/reference
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: If it is an on-premise service, the client runs the solution on their own cluster. For a SaaS-based arrangement, the client has a client-tenant provided.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers can view the availability of the services and incidents that have occurred using the portal: http://status.uipath.com; ; Monitoring of usage and performance (response time, number of transactions, etc) is limited to UiPath's Site reliability engineers' access and this is performed to ensure continuous improvement of our service

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: UiPath

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Each Customer is issued their own vault that stores certificates, keys, and any other credentials working between services. Additionally, all user accounts and application accounts are tied to a customer identity that serves as a separate domain. All database storage leverages AES CBC 256 or 128 where 256 is not available. Logical separation is created by means of encryption and separate accounts between services for each customer.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All data is accessible to customers via the UI of the Cloud Platform. In case customer wants to export data, the request for data export must be placed with UiPath who will perform the database export.
• Data export formats: Other
• Other data export formats:
  • Data cannot be imported but created in the Cloud Platform.
  • Manual steps for migration from on-prem to cloud-platform are available.
• Data import formats: Other
• Other data import formats:
  • Data cannot be imported but created in the Cloud Platform.
  • Manual steps for migration from on-prem to cloud-platform are available.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: UiPath will make commercially reasonable efforts to provide to Customer an uptime of 99.9%. Uptime is measured per service per region. The availability of the hosted service will be communicated to the Customer on the https://status.uipath.com/ webpage or through other channels, as appropriate. SLAs are specified in the user agreement.
• Approach to resilience: UiPath Automation Cloud leverages Azure resiliency natively for all components. Currently replication is only between datacenters in the geographic region (within the US or within the EU). This could be expanded based on customer requirements. Refer here for more information: https://azure.microsoft.com/en-in/features/resiliency/
• Outage reporting: The availability of the hosted service and any incidents/outages will be communicated to the Customer on the https://status.uipath.com/ webpage. In the status.uipath.com portal, customers can sign up for notifications and alerts via their preferred communication method: email, text, ATOM, or RSS feed.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Bulk Provisioning of users is available via integration into common Identity providers such as Azure AD, LinkedIn, and Google. UiPath’s cloud platform allows for Single Sign On from a customer’s existing cloud identity platform including Azure Active Directory and Google Suite. Customers that leverage additional services such as Okta for example, are able to leverage an Azure Active Directory Tenant that supports SAML v2 federation to Okta to provide single sign on to the UiPath cloud platform. If the identity provider integrated (such as Google) requires two-factor authentication, the same applies when user logs in to the UiPath Cloud Platform.
• Access restrictions in management interfaces and support channels: UiPath maintain strict control over who has access to our production environment and customer data. UiPath has a team of Site Reliability Engineers (SREs) who will monitor and manage production environment 24x365. The SREs will require access to the production environment only in cases of maintenance and support. UiPath support operates on the principle of least privilege and has no access to the environment unless first approved by the customer. Access to production service is provided on a "just in time" basis and revoked as soon as the situation is resolved. Access requests and approvals are tracked.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: WM Promus have a named board-level person responsible for service security. WM Promus conducts annual reviews of its policies around the delivery of SAAS, and all services and undertakes a 3rd party annual cybersecurity assessment in accordance with the government national cybersecurity program, thus WM Promus maintains cybersecurity essentials certification. WM Promus regularly re-evaluates and updates its information and physical security program as the industry evolves, new technologies emerge or new threats are identified.
• Information security policies and processes: WM Promus have in place security policies related to: Acceptable Encryption and Key Management Policy Acceptable Use Policy Clean Desk Policy Data Breach Response Policy Disaster Recovery Plan Policy Personnel Security Policy Data Backup Policy User Identification, Authentication, and Authorization Policy Incident Response Policy End User Encryption Key Protection Policy Risk Assessment Standards and Procedures Remote Access Policy Secure Systems Management Policy Monitoring and Logging Policy Change Management Policy In addition, WM Promus have a named board-level person responsible for service security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: WM Promus conduct a structured approach (supported by version control tools) to releases. There is a rigorous testing process prior to all releases (supported by tools such as vulnerability scanners within version control tools) to ensure mitigation of security risks. WM Promus adopt industry best practice (ITIL) in addition to DevOps & DevSecOps best practices relating to configuration and change management. UiPath (the SaaS provider) has ISO 27001 and SOC 2 Type II certified with best-practice configuration and change management processes in place (ITIL compliant).
• Vulnerability management type: Undisclosed
• Vulnerability management approach: WM Promus conduct a structured approach (supported by version control tools) to releases. There is a rigorous testing process prior to all releases (supported by tools such as vulnerability scanners within version control tools) to ensure mitigation of security risks. Scanning tools feedback ensures that WM Promus respond immediately upon vulnerability awareness. WM Promus adopt industry best practice (ITIL) in addition to DevOps & DevSecOps best practices relating to configuration and change management. UiPath (the SaaS provider) has ISO 27001 and SOC 2 Type II certified with best-practice configuration and change management processes in place (ITIL compliant)
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: WM Promus adhere to industry best practice (ITIL) for Incident Management. In terms of communication, WM Promus can be contacted by telephone and email. Escalations and communications including updates are accessible via email and phone.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: WM Promus adhere to industry best practice (ITIL) for Incident Management. In terms of communication, WM Promus can be contacted by telephone and email. Escalations and communications including updates are accessible via email and phone.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  UiPath Software is part of a Digital transformation mindset, which will improve business processes and offerings through leveraging new technologies and forms a vital part of the way we cut emissions and reduce waste. In terms of climate change, many of our UiPath Software solutions and services are delivered in conjunction with a move to cloud technology with a cloud-based model being a more energy efficient approach than traditional on premise. All UiPath Software services include a discovery phase. As part of this, we assess client data requirements. We encourage clients to actively consider minimising storage; redundant, obsolete or trivial data incurs energy costs and is counter-productive in terms of delivering on a commitment to climate change. Not only does the discovery phase focus on planning what to automate, it looks at making configuration management, development and the collaboration between employees more efficient – including energy efficient; reducing carbon footprints though unnecessary print jobs, underutilised resources and poor configuration.

  Covid-19 recovery

  Our UiPath Software solutions and services were instrumental in supporting clients since the impact of Covid-19 hit UK businesses in early 2020. Through our UiPath solutions and services, we continue to enable new ways of working and strengthened service resilience by automating processes that proved challenging due to a reduced workforce because of COVID-19. For some clients, our Aqua Software solutions are critical where the increased demand on personnel cannot be met by the current workforce. Critically, WM Promus provide pricing that offers substantial discounts to public sector organisations. In addition, we enable remote work; our services empower organizations to increase remote work capabilities. This promotes social distancing and reduces the risk of transmission while ensuring business continuity. Boosting Collaboration: Features like video conferencing, secure file sharing, and real-time communication tools within our services and project delivery approaches foster collaboration across dispersed teams.

  Tackling economic inequality

  Tackling economic inequality - WM Promus create opportunities for entrepreneurship and help new organisations to grow, tackling economic inequality, supporting economic growth and business creation. WM Promus provides free TED talks about technology advances and how they can help start-up businesses and SME’s to scale up and grow. We host these onsite (and virtually) at our serviced offices where there is a large community of SMEs. These TED talks are free to attend (either in person or virtually). For example, our TED talk “Curious about Artificial Intelligence - Will it help you or replace you?” provided answers to questions such as “What AI solutions can I use to help me in my current role?“ . The feedback on these sessions is that they significantly benefit SMEs who attend with valuable insights into AI tools (that are free) and can be leveraged for innovation and efficiency. WM Promus offer opportunities for work experience or similar activities. WM Promus provides quality secondary-school work-experience placements designed to provide students with practical, hands-on experience in the field of IT consultancy. The school with whom we engage has over two thirds of pupils from minority ethnic backgrounds, over half of the pupils eligible for pupil premium, and a pupil’s attainment at entry level significantly below the national average. Our placements aim to allow students to develop technical skills, gain exposure to professional work environments, and explore potential career paths within the IT sector.

  Equal opportunity

  Equal opportunity - WM Promus have a robust Equality, Diversity, and Inclusion (EDI) Policy. The applications we resell and deliver services against are accessible to users with disabilities by incorporating features like keyboard navigation and screen reader compatibility, user interface elements that cater to diverse visual needs and so on. In addition, they offer multilingual support aligned with our inclusion policy. Our diverse workforce informs training materials and support services offered alongside our solutions.

  Wellbeing

  Wellbeing- WM Promus promote Work-Life Balance and facilitate flexible work for employees. Our services and solutions also do this for clients through asynchronous communication tools (allowing for responses outside core working hours), mobile access for remote work and flexible schedules (thus helping client engineers achieve a better work-life balance by offering them more control over their workload and schedule). Our services and solutions also reduce work stress through automated and streamlined workflows. Automating repetitive tasks frees up users' time and reduce stress associated with manual, time-consuming processes. Our services and solution embed easy-to-use and intuitive interfaces minimizing frustration and cognitive load for users, contributing to a more positive work experience. The Data Privacy and Security features within our offerings demonstrate a commitment to user wellbeing by protecting sensitive information and reducing stress related to potential data breaches.

Pricing

• Price: £400 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Time limited trials are available. Assistance with use of the service during the trial is available.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ewong@wmpromus.com. Tell them what format you need. It will help if you say what assistive technology you use.