DATAQUEST (HEATHROW) LIMITED

Capacity Planning

Our Capacity planning services provides Real-time monitoring of IT infrastructures with the ability to audit and model network and IT capacity to aid future planning and growth.

Features

• Assess future capacity needs and trends
• Ability to solve existing performance issues
• Provides visibility for planning and risk mitigation
• Helps with budgeting and reduces expected IT costs

Benefits

• Gives accurate and dynamic view of capacity requirements
• Reduce service outages with accurately scaled resources
• Manage capacity requirements and performance across hybrid multi-cloud
• Eliminating unnecessary expenditure

£450 to £1,200 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@dqgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

531035364829627

Contact

Michael Lyons
07799894781
gcloud@dqgroup.com

Planning

• Planning service: Yes
• How the planning service works: We offer a number of services designed to help buyers to plan, implement and manage cloud hosting or software services. Please see our service description for more information and/or get in touch at the contact details provided.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Dataquest can provide guidance and advice on all aspects of Learning and Development for Cloud implementation programmes/projects. By providing ongoing support throughout the lifecycle of the programme/project we can work with you to identify, assess and manage your learning needs; acting proactively rather the reactively.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service will either take over (transition) from other provider or internal resources and onboarding process is defined in the Service Description Document.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Dataquest’s Service Desk as a Service is underpinned by our default SLAs and KPIs. Our service management team will report monthly on performance and drive continuous service improvements at all times. Our internal processes are backed by our ISO 9001 and 27001 accreditations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide 1st, 2nd and 3rd line support services

Service scope

• Service constraints: Our service is subject to our rigorous information security and quality control process led by our ISO 27001 and 9001 standards. A dedicated Project Delivery Lead will manage each engagement to establish and align our approach from initial introductions through to deployment to ensure the successful delivery of your Projects and Programmes.; ; Each programme delivery lead reports directly into a business unit director meaning escalation paths are clear and quick and thus we are able to respond within a professional working day to any support issues.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: A default set of SLAs and KPIs are offered with our Service Desk as a Service. Through discussion we believe in agreeing levels of service appropriate for customers needs. Details are provided in the Service Description Document. A Client Manager is included as part of the service who will be your primary point of contact, attend monthly performance reviews and be your point of escalation.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support levels related to this service are dependant upon the severity of the issue and the impact on our customers business, with more critical issues dealt with first.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Standards Institution (BSI)
• ISO/IEC 27001 accreditation date: 19/05/2022
• What the ISO/IEC 27001 doesn’t cover: The whole organisation
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Dataquest operates an Environmental Management System (EMS) that has gained ISO 14001: 2015 certification. Our EMS is a continual cycle of planning, implementing, reviewing, and improving Dataquest’s processes and actions to meet environmental obligations and objectives. Energy efficiency makes a significant contribution to environmental sustainability and helps us to reduce our operating costs. We monitor our use of key sources of energy (electricity, gas,) with the aim of reducing our carbon emissions.
• Covid-19 recovery:

  Covid-19 recovery

  Dataquest continues to follow and update our business continuity plan with a focus on protecting the health and well-being of our colleagues, while keeping the business running, supporting our partners and continuing to provide the best possible service levels. In line with our ISO 27001 Standard, we have a robust disaster recovery and business continuity plan in place. This includes significant investments in technology and infrastructure to ensure we can continue to operate the business in a variety of unforeseen scenarios. We have extensive online collaboration capabilities to help ensure business continuity and we’re working tirelessly to help everyone stay safe while at the same time continuing to serve our customers.
• Tackling economic inequality:

  Tackling economic inequality

  Dataquest is committed to tackling economic inequality at root, from creating new businesses and new employment opportunities, to improving education and training, Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.
• Equal opportunity:

  Equal opportunity

  Dataquest is an equal opportunities employer and in general would wish to go beyond the strict legal requirements as determined by statute in order to be seen to promote sound and fair management practices and procedures at all times. It is therefore the Company’s aim to provide equality of opportunities for all employees by providing a working environment free from unlawful discrimination, harassment, bullying or victimisation on the grounds of sex, marital status, sexuality, disability, age, race, colour, ethnic origin, nationality, religious or political beliefs. This principle will equally apply to recruitment, training, promotion, dismissal, transfer and all benefits, terms and conditions of employment. The Company will not tolerate acts which breach policy and all instances of such behaviour will be taken seriously, be thoroughly investigated and in proven cases, will be subject to the Company’s disciplinary procedures. Policies for recruitment, selection, training, development and promotion are designed to ensure that individuals are selected, promoted and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities.
• Wellbeing:

  Wellbeing

  We encourage vitality, a healthy quality of life, and a positive working environment in which people thrive. Our priority is to be proactive, so employees can gain awareness, education, and support to successfully function at work and at home, free from factors which may negatively impact upon their health.

Pricing

• Price: £450 to £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@dqgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.