Oyster Information Management Solutions Limited
iManage Work Implementation, Support, Maintenance and Training
iManage helps you to create, manage and collaborate on documents and emails on any device. As users increasingly require mobile email and document access. iManage works across phones, tablets and desktops. Oyster IMS provides implementation, support, maintenance and training services for iManage on-premises and iManage cloud.
Features
- Certified iManage Work professionals
- Expert iManage Work implementation and configuration services
- iManage Work support with agreed service levels and KPIs
- iManage Work training services provided onsite or offsite
- iManage Work solution support services cover the product as implemented
- iManage Work training services provided with full documentation
- iManage Work training services available across the UK and Europe
Benefits
- Full access to iManage Work experts
- iManage Work system configured to your requirements
- iManage Work support available when you need it
- Knowledge transfer of iManage Work skills if needed
- iManage Work experts available on-site
- Priority access to iManage Work development team
Pricing
£938 to £1,761 a person a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at josef.elliott@oyster-ims.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 3 1 2 4 7 5 8 2 2 5 5 8 1 2
Contact
Oyster Information Management Solutions Limited
Josef Elliott
Telephone: 0207 199 0620
Email: josef.elliott@oyster-ims.com
Planning
- Planning service
- Yes
- How the planning service works
- Oyster IMS provides business analysis, solution design and infrastructure design for information governance software products. These services are provided by qualified consultants and business analysts.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- IManage WorkSite
- IManage Records Manager
Training
- Training service provided
- Yes
- How the training service works
- Oyster IMS provides bespoke training for iManage Worksite. These services are provided by qualified consultants and software trainers.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- IManage Work
- IManage Records Manager
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Oyster IMS offers analysis services for both business processes and data along with a design service that helps buyers migrate to the cloud or between cloud services.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Oyster IMS supports cloud hosting in a variety of environments primarily the Microsoft Azure environment.
Service scope
- Service constraints
- There are no constraints to this service
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Oyster IMS has several service levels which provide responses from as little as 15 minutes. Response times are measured during support desk hours of operation which does not normally include weekends.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Oyster IMS provides a variety of support packages at different prices. For example standard support for certain products and configurations will consist of a base fee of £5,000 per annum plus £10 per user per month. Oyster IMS can also provide enhanced support for an additional fee which includes additional onsite support from an Oyster IMS engineer.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- IManage
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Oyster IMS is committed to support action to prevent climate change. Our Carbon Reduction Plan forms part of Oyster IMS’ actions towards Net Zero emissions, overseen by our Environmental, Social and Governance (ESG) Group. This Carbon Reduction Plan has been completed in accordance with PPN 06/21 and associated guidance and reporting standards for Carbon Reduction Plans.Covid-19 recovery
Oyster IMS continued to service customers throughout the Covid-19 pandemic and has ensured that all activity has tried to have a positive effect on helping our customers recover as well. We have continued to provide 100% of our services on a hybrid basis but are increasingly moving back to more face-to-face meetings as and when this suits our clients.Tackling economic inequality
To tackle inequality in employment, skills and pay at Oyster IMS we train our managers and all other employees about our equal opportunities policy to all employees that encourages equality, diversity, and inclusion. We carry out annual equal pay reviews with an aim to have a clear pay structure and ensure all employees are aware what they need to do if they want to take on higher-paid roles.Equal opportunity
Oyster IMS is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of our society, and for each employee to feel respected and able to give their best. We monitor the make-up of our workforce regarding information such as age, sex, ethnic background, sexual orientation, religion or belief, and disability as well as aiming to be an equal opportunities employer that reflects the expertise and diversity of our local community and ensure we source and attract a diverse pool of candidates.Wellbeing
At Oyster IMS, we promote and develop work-life balance practices to ensure we maximise employment opportunities for all and continue to offer flexible working hours, home working opportunities, part-time opportunities to improve the range of opportunities we offer. We actively create a working environment free from bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all and where individual differences and contributions of all employees are recognised and valued.
Pricing
- Price
- £938 to £1,761 a person a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at josef.elliott@oyster-ims.com.
Tell them what format you need. It will help if you say what assistive technology you use.