Netcompany UK Limited

GovTech Framework

Our Govtech library is a modular platform consisting of more than 250 society-critical IT solutions from Denmark, Norway, Netherlands and UK covering all government sectors.
It comprises over 2,500 components and is used in hundreds of successful government programmes to accelerate delivery, reduce costs and provide a robust, proven core.

Features

• Ready components relevant to actual government needs
• Case Management: Cases, Dashboards, Document, Activities, Actions, Notifications, deadlines
• Benefits Platform: Self-service, batch, Letters, Rules, calculations, Process, Tasks, Reporting
• Citizen Portals: User-Centric, Ease of data finding, Self-service, content management
• School Platform: Effective communication platform between teachers, students, and parents
• Revenue Management: Debt collection, payment offsets, claims management
• BI and AI-solutions - Strategy, integration, reporting, monitoring, machine learning
• Citizen mailbox: Digital communication between citizen, businesses, public authorities
• Registry platform: Building & Housing, Addresses, Administrators, property owners
• Grants Platform: Manage budget pools, Self-service, Autopayments, data management, assessments

Benefits

• Highly compossible architecture with more than 2,500 components
• No IP restrictions or licensing costs. Full source code ownership.
• Combine and tailor components to your organisation’s needs
• Agile development approach but with well-maintained controls
• Aligned to Gov.UK service standards
• Accessibility compliant
• Accelerate the implementation process and reduce costs with proven code
• Components weaved for public services like grants, pensions, benefits
• Teams who have worked on similar service bringing relevant experience
• Based on real government solutions in production and citizen needs

£150 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@netcompany.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

531257082949784

Contact

James Hancock
+44 203 318 2133
info.uk@netcompany.com

Planning

• Planning service: Yes
• How the planning service works: When customers engage with Netcompany, we mobilise quickly and work collaboratively to establish a strong working relationship with the key stakeholders.; Our Netcompany methodologies will ensure we deliver the right type of service, first time and is fit for purpose. This will include a full migration plan, with detailed assessments of the environments to be decommisioned or migrated to the cloud. The end-to-end service will factor in the migration of all hardware, software and on-premises applications an services. services such as SQL databases, Files, Web Services plus many more services deemed in scope, along with any virtualised infrastructure. We can also the offer the option to migrate any hybrid on-premises infrastructure where required.; To facilitate planning, we offer experienced project managers to help assist the stakeholders in understanding the components of what is included in the service. A project plan would typically include, (but not limited to) an overview of all the processes and expectations, all the products and capabilities that can be migrated, and any considerations around data migration with geographic compliance regulations. We always offer guidance around maintaining best practices for the decommisioning and migrations and factor in change management processes to stay in line with business activities.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Where taking on an existing service, as part of onboarding, Netcompany will perform detailed knowledge transfer from the incumbent supplier using our proven KIM approach. ; ; When providing a new service, we will execute a discovery phase to acquire the appropriate technology and business knowledge.; Training in application functionality would be specific to the buyers needs and the cloud hosting solutions being implemented with the training approach being aligned to the most efficient option taking into consideration number / location of users.; Netcompany believe that the key element of training is enabling the organisation to understand and operate its own solutions. As such, we provide training throughout the project and service lifecycle to include:; - Knowledge Transfer Sessions; - Operational Engagement; - Paired Working & Shadowing ; - Knowledge Capture & Management; At the conclusion of our contract, we will provide to you all associated knowledge and deliverables from the operation of our service and perform a maximum of two knowledge transfers to your chosen provider(s) or organisations. Where a greater number of knowledge transfer sessions are required, Netcompany can be engaged by you, our client, to provide further activities.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Netcompany have extensive experience of complex infrastructure migrations. By working with us, you will receive the benefits of this experience and using our tried and tested Netcompany approach ensures a low-risk delivery. We set our customers up with a dedicated and committed project team, consisting of Project Managers, Solution Architects, Certified Subject Matter Experts (SMEs), skilled Specialist Technical Engineers, and Testers.; ; We feel it is important to establish clear roles and responsibilities for the delivery and identify and engage with Stakeholders at early stages to introduce the project and take them on the journey with us. We take full ownership and responsibility for the setup of the delivery/service and can manage and oversee the smooth transition from an existing supplier where applicable.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Quality Assurance (QA) process starts with gaining a detailed understanding of the customers’ requirements and the implementation lifecycle to be adopted. This then allows us to determine the QA and inspection points needed such that we could review, assure, witness at the appropriate points of the lifecycle or support deliverable review and assurance.; ; Performance Testing: Netcompany create a performance related view of the customers’ requirements and design a test strategy, plan and scripts that enable proving these requirements had been met and that the cloud solution could scale as the business needed.; ; We complete performance testing to ensure the requirements would be met by the cloud solution but also to ensure that on-demand resources scale up and down based on load or availability requirements. In completing this testing, we would validate any capacity model that would be handed over into the service operation process or where this hadn’t been designed, support the customer in creating this as it would act as a vital support resource to support ongoing capacity management of the service.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • ISO 27001 Compliant
  • Cyber Essentials Compliant
  • GDPR Compliant
  • Cyber Essentials Plus Compliant
  • Environment Accreditation Assessment and Audit
  • Data Classification
  • Compliance and Regulation Assessment
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Netcompany has a dedicated Service Operations practice, operating our own national service centre and service desk. In providing support services for cloud solutions, the proposed model to be adopted would be driven from the customers’ requirements on:; • Type of cloud service to be supported.; • Target Operation Model design, e.g. 100% Netcompany provided support, or 1st, 2nd and 3rd line support tiers split across internal operations/other supplier and Netcompany.; • Onsite / Offsite. Whether all or any part of the service function needs to be onsite and integrated with the customer operations team(s) or provided remotely via a Netcompany location.; • Support levels required. Netcompany can cater any level of support up to 24x7x365 with tailored, stringent SLA response and resolution times.; • Security clearance requirements. Netcompany can provide cleared personnel to the highest security levels. ; Netcompany provide a full range of ITIL v3/2011/v4 functions including capacity and demand management, incident, change and problem management, and comprehensive system monitoring and alerting. Where the cloud solution is being managed by an external provider, we support the customer in ensuring their specific requirements and commercials are defined.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Netcompany will respond to tickets within the agreed Service Level Agreement. The response time will depend on the impact and urgency of the issue to determine the priority. Typical response times are below:; - P1 – 15 minutes; - P2 – 30 minutes; - P3 – 60 minutes; - P4 – 120 minutes"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We utilise ServiceNow which supports assistive technologies such as: NVDA, JAWS and VoiceOver, expanding soon to support assistive technologies with applications such as Dragon and ZoomText. We regularly utilise ServiceNow's published Accessibility Conformance Reports (ACRs) to review details and implement strategies to improve the accessibility of the platform, including web chat.
• Support levels: Netcompany has a base set of industry-standard support levels providing a reference for clients to enable decisions around their requirements. These support levels can be customised as required to meet the specific client support requirements. ; ; Our reference support levels are: ; ; Minimum Viable Support ; ; Mon-Fri 09:00-17:00 (Excluding UK bank holidays) ; ; P1 resolution Reasonable Endeavours ; ; P2 Resolution Reasonable Endeavours ; ; P3 Resolution Reasonable Endeavours ; ; P4 Resolution Reasonable Endeavours ; ; Service Reporting Volumetric Only ; ; Bronze Support ; ; Mon-Fri 09:00-17:00 (Excluding UK bank holidays) ; ; P1 resolution 8 Hours ; ; P2 Resolution 16 Hours ; ; P3 Resolution 40 Hours ; ; P4 Resolution 120 Hours ; ; Service Reporting Monthly ; ; Silver Support ; ; Mon-Fri 09:00-17:00 (Including UK bank holidays) ; ; 24/7*365 engineering OnCall for P1/P2 incidents. ; ; P1 resolution 4 Hours ; ; P2 Resolution 8 Hours ; ; P3 Resolution 20 Hours ; ; P4 Resolution 80 Hours ; ; Service Reporting Monthly ; ; Gold Support ; ; Mon-Fri 09:00-17:00 (Excluding UK bank holidays) ; ; 24/7*365 engineering OnCall for P1/P2 incidents. ; ; P1 resolution 4 Hours ; ; P2 Resolution 8 Hours ; ; P3 Resolution 10 Hours ; ; P4 Resolution 50 Hours ; ; Service Reporting Monthly ; ; OnCall, Incident and response times are customised to meet specific client needs. Support cost is calculated based on the scope and scale of the solution.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 13/07/2023
• What the ISO/IEC 27001 doesn’t cover: Not Applicable.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our publicly-available Social Value strategy includes an Environment pledge to achieve UK net zero targets by 2040 by fighting climate change and supporting effective stewardship of the environment. To achieve our near-term and long-term science-based targets for NetZero we have policies and activities in-place to support environmental protection and minimise the impact of our operations and services on the environment. These are overseen by our Environmental Working Group (EWG) comprising employees, subject matter experts and senior leaders. The EWG leads an annual NetZero forum with partner ecosystems to exchange insights for accelerators and greener digital solutions. Our commitment to environmental targets is upheld by regular reviews in our Social Value Steering Committee, which assess progress, strategise and ensure transparency through annual ESG reports and our UK Carbon Reduction Plan. ; ; To enhance effectiveness of customers' environmental strategies, our Green IT Centre of Excellence is committed to integrating sustainable practices in delivery methods. This includes adopting green-coding practices and planet-centric designs which align to the Government’s 25-year Environment Plan and Greening Government Commitments. Our project team understands buyers’ local policies and agrees sustainable design principles. We use our ISO14001 Environment Management System to deliver and implement plans using ISO9001-certified processes. ; ; Our policies, programmes and initiatives to fight climate change include: ; ; Partnering with Carbon Trust to guide CO2 reductions, delivered through initiatives such as reduced business flights, electric vehicle and cycle-to-work incentives. ; ; We’ve introduced waste management systems in our offices; zip taps for water; food waste managed by composting partners; e-waste via Good Things Foundation and redistributed to disadvantaged groups. ; ; Our annual staff survey understands hybrid-working and commuting emissions; Climate Awareness Training advises staff how to reduce them. ; ; To help staff and Buyers understand benefits of environmental stewardship through volunteering, we reconnect people with the environment via greening partners, e.g. Leeds Countryside Rangers.

  Tackling economic inequality

  Our publicly-available Social Value Strategy includes three pledges which tackle economic inequality. To deliver the pledges we work with Small and Medium Enterprises (SMEs) including social enterprises focused on reducing the digital skills gap and apprentice programmes. The Government Good Work plan underpins in-work progression with all-staff training and upskilling. ; ; We work with (SMEs) local to our regional offices - London, Leeds, Birmingham - and when developing social value ideas for a buyer, extend reach to communities local to its workforce. 50% of our suppliers are SMEs, we’re signatories of the prompt payment scheme, have a Sustainable Procurement Policy and assess social values and behaviours via a supplier questionnaire. ; ; We recognise that reducing the digital skills gap can improve economic equality and the armed forces and youth social enterprises we work with enable our people to voluntarily run free digital upskilling courses. Our Service Leavers Programme also provides supported routes into tech careers. ; ; We have a fair recruitment and retention strategy underpinned by the Government’s Good Work Plan and a DE&I Policy aligned to the Equality Act 2010. We’re a Living Wage employer; actively recruit from under-represented groups and influence a future pipeline via national youth events in schools with high free-school-meal uptake. As part of this we: ; ; Ensure job adverts use accessible language and offer reasonable adjustments forms. All staff receive disability awareness and inclusivity training, we advertise through disability jobs boards. ; ; Support people Not in Employment, Education or Training (NEETs) with apprentice programs and recruit from Cloud skills bootcamps (50:50 gender split). ; ; Offer mentoring to undergraduates from disadvantaged groups at five universities. ; ; Pay above National Living Wage and publish gender-gap statistics annually. ; ; Ensure 100% FTE have mentors and twice-yearly appraisals to support in-work progression and access to Netcompany Academy, 50+ courses including cloud computing and cyber security.

  Equal opportunity

  Our publicly-available Social Value Strategy includes an Employment and Volunteering pledge committed to equal opportunity and tackling inequality. We have a Modern Slavery statement and DE&I policy underpinning our inclusive working environment, which includes accessible recruitment, reducing the disability employment gap, apprentice-programmes, skills, training and in-work progression opportunities for all. ; ; Our published DE&I policy, reviewed annually, aligns with 2010 Equality Act and we have a DE&I working group and Employee Resource Groups (ERGs) which report into the Social Value Steering Committee. In 2024 our Neurodiversity ERG launched and like existing ERGs (Women, Veterans, LGBTQ+, Multicultural) helps foster an equal, inclusive workplace. ERGs have motivated policy change, eg: an upgraded maternity policy and additional paid leave for reservists; and partner with social enterprise initiatives such as GirlTech supporting equal opportunity in the skills-pipeline. We enhance this further with a 50:50 gender split on apprentices and industrial placements. ; ; For recruitment and retention, we align with the Government’s Good Work Plan and interviewers receive non-bias training and follow a strict code. We have a strategy to improve representation in three groups by 2025: women from 20-30%; disabled people from 10-15% and retain multicultural representation at 30%, it includes: ; ; Extension of consultant roles to women without IT backgrounds/tertiary qualifications. ; ; Annual pay-gap reporting and addressing of disparities; employees with similar experience are paid equally; all staff paid above National Living Wage. ; ; Disability awareness and inclusivity training for all staff; we’re Disability Confident and advertise via disability jobs boards. ; ; Support of universities with high multicultural student population, offering mentors and opportunities towards our entry-level consultant pathway. ; ; Supporting in-work progression and equal access to training via Netcompany Academy’s 50+ courses, a dedicated mentor for all and transparent promotion processes. ; ; A published Modern Slavery statement, in 2024 we commenced staff training to improve their knowledge around this.

  Wellbeing

  Our publicly-available Social Value Strategy sets out our pledge to improve health and wellbeing and is underpinned by Thriving at Work’s six mental health core standards and the Mental Health at Work commitment. Activities to support the pledge include influencing and education, healthcare and dental plans and company-wide wellbeing initiatives. ; ; All staff have access to optical, dental and Vitality’s private healthcare scheme - the comprehensive cover includes physical, mental health, physiotherapy and remote GPs. Our People Team conduct monthly health-and-wellness assessments, with insights/data from Vitality which are reviewed by senior teams to identify concerns and necessary interventions. Two annual surveys track lifestyle behaviours and we act on findings to develop initiatives ie: training, education and social events. Vitality offers a points-based incentive scheme - healthy behaviours are monitored and open-up rewards from cinemas, coffee shops and fitness-tracking devices. ; ; Both Vitality’s mental health provision and our Employee Assistance Programme (EAP) offer three types of talking-therapy. We have trained mental health first aiders, 1 for every 90 FTE, and advocate for a healthy work/life balance by offering flexible and remote working. Our “After Dark” social events are beneficial in bringing people together and strengthening relationships; activities include sport, creative classes and family events. All employees can improve mental health through ‘giving back’ via volunteering with our social value partners, ie: environmental greening and supporting younger people on their tech journey. ; ; Wellbeing schemes for our contract workforce include: ; ; Annual fitness challenge. ; ; Cycle to work scheme in association with Halfords. ; ; Work environment assessment supported by posture principles masterclass and yoga. ; ; Tailored lunch-and-learn influencer series with experts, subjects include menopause, fatherhood, stress-management, diet. ; ; Financial support through the EAP, plus an enhanced private pension scheme. ; ; Fair and supported career-progression, transparent twice-yearly appraisals, mentor for 100% staff, access to Netcompany Academy to upskill in over 50 courses.

Pricing

• Price: £150 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@netcompany.com. Tell them what format you need. It will help if you say what assistive technology you use.