GENERATION DIGITAL LIMITED

Grammarly Business – AI Writing & Communication Platform

Grammarly Business is an AI-powered writing and communication platform that helps teams create clear, consistent and effective content across emails, documents, chats and web applications. It provides advanced writing suggestions, tone checks, brand style controls and security features to improve communication quality and productivity organisation-wide.

Features

• AI-powered writing assistance with grammar, clarity, and tone.
• Enterprise style guide and brand consistency controls.
• Realtime suggestions across email, documents, and browsers.
• Advanced tone detection and communication insights.
• Security-focused platform with SOC 2 and encryption.
• Centralised admin dashboard and user management.
• Integrations with Microsoft, Google, Slack, etc.
• Plagiarism detection and citation tools.
• Team analytics and communication quality insights.
• Browser, desktop, mobile and plugin support.

Benefits

• Improves writing clarity across all communication channels.
• Ensures consistent tone and brand-aligned messaging.
• Reduces editing time and boosts productivity.
• Enhances professionalism across teams.
• Supports multilingual customers and diverse audiences.
• Reduces miscommunication and email back-and-forth.
• Strengthens compliance with writing standards.
• Provides visibility into writing quality trends.
• Works across all common workplace tools.
• Easy rollout and low training requirement.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

531266748534865

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Grammarly is commonly integrated with web browsers (Chrome, Edge, Firefox, Safari), desktop applications (Microsoft Word, Outlook), and popular SaaS tools including email clients, collaboration suites, and CRM/CMS systems via browser extensions and dedicated applications.
• Cloud deployment model: Public cloud
• Service constraints: Data Residency: Grammarly primarily hosts user content and service data on AWS servers in the US East region. Buyers with strict UK or EU data residency requirements should note this constraint. Connectivity: The service requires a stable, continuous internet connection to send text for processing by the AI algorithms. Supported Applications: While coverage is broad, Grammarly may not be compatible with highly specialised or proprietary in-house applications that do not use standard text input fields. Maintenance: Maintenance is typically non-disruptive, utilizing automated deployment processes.
• System requirements:
  • Modern web browser
  • Internet connection
  • Supported applications
  • SSO configured
  • Operating system
  • App/Extension install
  • API Key
  • No local software
  • Active subscription
  • Admin privileges

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide the following support levels:; ; Onboarding; ; Customer success managers (CSMs): A dedicated partner familiar with your goals, helping you hit them with coaching, calls, and training.; ; Professional services: Additional consulting sessions for on-site training, digital transformations, custom integrations, and more.; ; Custom resources: From onboarding to feature tips, we can provide the right content at the right time to help answer your team’s questions and needs.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a wide range of onboarding services for clients including:; ; - Online training; - Onsite training; - Comprehensive user guides; ; Etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can extract their data before the contract ends by exporting documents, team style guides, usage insights, configuration settings and any stored user content directly from the Grammarly Business admin dashboard or through the Grammarly Editor. Administrators can download team-level reports, user lists and activity logs. Grammarly does not retain customer content after account termination, so all required data should be exported prior to offboarding.
• End-of-contract process: At the end of the contract licences can be renewed or terminated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Desktop (browser extensions and native apps) offers the fullest range of functionality, including the rich sidebar editor, plagiarism checker, and comprehensive style guide customization. The Mobile Keyboard (iOS/Android) is streamlined for in-the-moment writing assistance, focusing on core spelling, grammar, and tone checks across mobile messaging and email apps. Certain advanced features, like deep editing tools and detailed performance analytics dashboards, are primarily reserved for the desktop/web admin interface.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Grammarly Editor, browser extensions, and admin dashboards
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Grammarly maintains a strong commitment to accessibility, as outlined in its Accessibility Statement. We perform continuous self-evaluation using both manual and automated tests throughout the development lifecycle. We utilize external evaluations and security assessments to validate accessibility against WCAG 2.2 AA standards.; ; Testing explicitly covers compatibility with common assistive technologies, including screen readers (JAWS, NVDA on Windows; VoiceOver on Mac/iOS) and keyboard navigation. Grammarly includes accessibility within its "definition of done" for development tasks and actively incorporates feedback mechanisms to identify and resolve barriers. Furthermore, the company includes people with disabilities in its research and design personas to ensure a user-centric approach to inclusive design.
• API: Yes
• What users can and can't do using the API: Grammarly provides REST APIs for programmatic integration. Users can set up automated license management (SCIM/License Management API), enabling simple user provisioning and de-provisioning from their IdP. Users can make changes to their enterprise ecosystem by integrating core Grammarly functionality (Plagiarism, AI Detector, Writing Score) into their own applications or by pulling analytics data into their BI systems via the Analytics API.; ; Limitations: The APIs are primarily focused on analytics, security checks, and license governance. Users cannot use the API to modify the fundamental writing logic, change the core AI algorithms, or perform general platform configuration tasks (e.g., editing the Style Guide terms) which must be done through the administrative web interface.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation includes defining the organisation’s Style Guide, Brand Tones, and controlling feature availability via admin settings.

Scaling

• Independence of resources: Grammarly utilizes an AWS-hosted microservices architecture that relies on load balancing and elastic scaling. This cloud-native design ensures that resources are scaled automatically to meet demand, preventing resource contention. Each user's data is logically isolated within the Grammarly private cloud network. The system’s architecture is engineered for high concurrency and performance, ensuring that increased demand from other users does not negatively impact the real-time processing and suggestion delivery for any individual user.

Analytics

• Service usage metrics: Yes
• Metrics types: Detailed team and user metrics are provided via the Analytics dashboard
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Grammarly

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users primarily export their writing data (text) by simply copying and pasting from the Grammarly Editor or the third-party application they are using. For administrative purposes, aggregated analytics data regarding team usage, effectiveness scores, and adoption rates can be exported from the admin dashboard via CSV or programmatically pulled into the customer’s Business Intelligence (BI) systems using the Analytics API. Raw, sensitive user content is not typically exported at an enterprise level; data is retained under strict retention policies.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Grammarly is designed for high availability, utilizing redundant infrastructure across multiple Availability Zones in the AWS platform. For Enterprise customers, Grammarly typically provides a financially-backed Service Level Agreement (SLA) guaranteeing a specific monthly platform uptime percentage (details are contractual).; ; If the achieved uptime for core service functionality falls below the guaranteed SLA percentage in a calendar month, the customer may be eligible to receive service credits as compensation. The value of these credits is tiered based on the severity of the downtime, as defined in the Grammarly Business or Enterprise contractual terms. Due to the high-availability architecture, the aim is to minimize all downtime to be less than the SLA threshold.
• Approach to resilience: Grammarly is built on a resilient AWS infrastructure. Resilience is achieved through:; ; Multi-AZ Deployment: Services are deployed across multiple Availability Zones, ensuring continuous operation even if a single data centre fails.; ; Stateless Microservices: The microservices architecture enables rapid automatic scaling and replacement of failed components without service interruption.; ; Data Replication: Critical data stores use native AWS high-availability features (like Aurora PostgreSQL) with data replicated across AZs for immediate failover.; ; Automated Backups: Data is continuously backed up, supporting disaster recovery.; ; External Monitoring: The platform is monitored 24/7, enabling rapid response to any performance degradation or outage event. This robust design minimizes both Recovery Time Objective (RTO) and Recovery Point Objective (RPO).
• Outage reporting: Grammarly reports service status through a public status page/dashboard which provides real-time updates on the operational health of its various services (e.g., Editor, extensions, API). This is the primary channel for external communication during an incident.; ; For enterprise customers, the 24/7 technical support team communicates with designated administrative contacts via email or support ticket updates. While there is no dedicated external outage API, continuous monitoring ensures that the public status page is updated immediately in the event of any service disruption, maintaining transparency throughout the incident lifecycle.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Users authenticate to Grammarly using secure account credentials, Single Sign-On (SSO) or Multi-Factor Authentication (MFA) provided through their organisation’s identity provider. Grammarly supports login via email and password, as well as SAML and OIDC federation with Microsoft, Google, Okta and other IdPs. Sessions use secure tokens, and role-based access controls manage user permissions.
• Access restrictions in management interfaces and support channels: Access to management interfaces (Admin Panel) is strictly controlled by Role-Based Access Control (RBAC), enforced by mandatory Multi-Factor Authentication (MFA) and SAML Single Sign-On (SSO) for Enterprise accounts. Access is based on the principle of least privilege. Support channels verify the user’s identity through secure authentication, ensuring only authorised administrative contacts are granted access to sensitive account details or change controls.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001, SOC 2 Type 2, SOC 3, and ISO 27701 certifications
• Information security policies and processes: Grammarly operates under a rigorous Information Security Management System (ISMS) compliant with ISO 27001 and attested by SOC 2 Type 2. Policies cover areas like secure development, access control, risk management, and data privacy (e.g., GDPR).; ; The CISO and Security Leadership Team maintain governance. Policy adherence is enforced via:; ; Mandatory Training: Quarterly security and privacy training for all employees.; ; Least Privilege: Access to systems and data is strictly controlled and reviewed using the principle of least privilege.; ; Audits: Annual internal and external audits verify policy compliance.; ; Reporting: Employees are mandated to report security concerns to the dedicated security team, which escalates issues according to documented incident response plans under the CISO’s direct oversight.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are tracked and managed using a centralized system. All changes follow a formal Change Management Process. Changes are assessed for potential security impact through automated security scanning, mandatory peer code reviews, and explicit security approval gates. Approved changes are deployed via an auditable, automated CI/CD pipeline. This process ensures the integrity of the environment, aligned with the security and compliance requirements of ISO 27001.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Threats are assessed via continuous vulnerability scanning, external penetration testing, and an active Bug Bounty Program. Information is sourced from industry feeds, security partners, and ethical hackers. Vulnerabilities are triaged based on severity. Critical patches are deployed immediately (within hours for production); all other risks are remediated within documented SLAs, ensuring rapid mitigation and adherence to security certification standards.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Potential compromises are identified by a 24/7 Security Operations Center (SOC) using SIEM tools that aggregate and analyse system and application logs for anomalies and security events. Upon detection, an automated alert triggers the Security Incident Response Team (SIRT). The team initiates an investigation and containment measures immediately (within minutes) for high-severity incidents, following documented incident response playbooks to minimize impact.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We use pre-defined playbooks for technical, security, and service incidents. Users report incidents via the 24/7 support channels (web and email), which trigger immediate internal routing. For major service incidents, updates are provided on the public status page. For security incidents affecting a buyer, a formal incident report/post-mortem detailing the root cause, mitigation, and preventative actions is provided to the affected customer upon investigation completion.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free version with basic features is available, and free trials for the Business/Premium tiers are offered

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.