CHEETAH TRANSFORMATION LIMITED

Smartsheet Licences, Premium Applications, Smartsheet Advance, Resource Management & Brandfolder

Cheetah Transformation is an authorised seller of Smartsheet licenses and premium applications. Smartsheet, a collaborative work management (CWM) tool, that enhances team collaboration and information visibility. Dashboards and reports facilitate organised work management with visible outcomes. As a no-code platform, Smartsheet empowers users to develop their own solutions effortlessly.

Features

• Flexible, customisable platform that works as your organisation does
• Range of automations that reduce manual work
• Choice of views: grid, Gannt, card, timeline, calendar
• Enterprise grade security including user and domain management
• Capture communications & conversations within sheets to reduce email
• Integrates with Teams and Slack for single point of entry
• Plan & track workload and capacity with Resource Management
• Connects across tech stack with Connectors, DataMesh & Shuttle
• Artificial Intelligence and Machine Learning enhanced auto-tagging of assets
• Recognition of over 200 different asset types (e.g.pdf, jpeg,word)

Benefits

• Easy collaboration, everyone one works in single source
• Surface relevant information, metrics & measures through Dashboards
• Unlimited numbers of Sheets, Reports & Dashboards included
• Superior Project & Portfolio Management - visibility, consistency, scalability
• Licences and free-users, not everyone needs a paid license
• Connects to systems of record for seamless data management
• Connect Smartsheet ito Resource Management for clear capacity views
• Actively manage access and permissions to protect confidentiality
• Prevent and restrict use of out-of-date assets
• Reduce wasted time searching for and recreating assets

£50 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@cheetahtransformation.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

531278154417542

Contact

Rob Eberstein
+44 (0) 7887 891182
hello@cheetahtransformation.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No service constraints to list
• System requirements:
  • Web Based SaaS - requires modern browser
  • Mobile App - iOS and Android (optional)
  • Desktop App - macOS and Windows 11 (optional)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Licence Pro support comes with 24x7 technical support.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide standard account management support to all clients, offering email and phone assistance during UK working hours (usually within a 24-hour response time).; ; Additional support packages are available to purchase directly from Cheetah Transformation in 10, 20, 50, 100 hours, and can be used across all of the Smartsheet Platform: Smartsheet Core, Premium Apps, Resource Management, and Brandfolder.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Cheetah Transformation provides free online “Get Started with Smartsheet” training (with live trainer) to any team member of a customer. This training is work along and covers creating and working with Sheets, Reports and Dashboards, and is ideal for new users or user looking to refresh their skills.
• Service documentation: No
• End-of-contract data extraction: In the case of contract termination, the Customer's System Adminstrator will be allowed read-only access to the online service for a maximum period of 30 (thirty) days, for the sole purpose of downloading a backup copy of their content. Smartsheet will delete and render any remaining Customer content unrecoverable within 180 (one-hundred and eighty) days. Upon the Customer’s written request, Smartsheet will certify this process in writing
• End-of-contract process: All licences are valid for a 12 (twelve) month period. You must contact us no later that 30 days from your contact expiry date to inform of any contract deletion or downgrade, otherwise it is assumed that a further 12 (twelve) month contract is required. If the contract is to be terminated, the terms listed above in the 'End-of-contract data extraction' apply.; ; The purchaser is responsible for extraction of information at the termination of the contract. Information and assets should be exported/downloaded before the termination date. This should be carried out by the purchasing organisation before the contract expires.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Smartsheet web app offers extensive features, optimised for desktop workflows, with advanced customisation options and robust collaboration tools. In contrast, the mobile app(for Smartsheet only) prioritises accessibility and on-the-go productivity, featuring a condensed layout and platform-specific capabilities such as offline access and native device integration. While both versions support core functionalities like creating and sharing sheets, reports, and dashboards, the web app generally offers more advanced features, while the mobile app focuses on essential tasks and communication. Users benefit from a seamless experience across platforms, with each version catering to distinct user needs and device capabilities.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Smartsheet API allows programatic access to Smartsheet data and account information. Allowing (but not limited to) the following:; ; - Create, Read, Update and Delete Data and Objects (such as Reports and Dashboards); - Creation and administration of users, including SCIM; - Complex auomations; - Event Reporting for security purposes (extra charge applies)
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Smartsheet guarantees scale via the use of AWS (Amazon Web Services) to host their platform, and the usage of planning and analytics for a variety of performance metrics.

Analytics

• Service usage metrics: Yes
• Metrics types: Smartsheet provides various reports and analytics of the service use, both web based and downloadable. These also include Event Logging (available at an extra charge) via the API.; ; There is also extensive logging of actions that have been undertaken against sheets (down to the cell level).
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: It is standard functionality that enables all Smartsheet users to be able to easily export data they have access to, into a number of different export formats as listed further below.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XSLX/XLS (Excel)
  • XML (MS Project)
  • Google Sheets
  • PDF
  • PNG
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XSLX/XLS (Excel)
  • Microsoft Project (XML)
  • Google Sheets
  • Atlassian Trello

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As per the Smartsheet user agreement:; ; Smartsheet will maintain (or, with respect to systems controlled by third parties, ensure that such third parties maintain) a disaster recovery (“DR”) program designed to recover the Subscription Service’s availability following a disaster. At a minimum, such DR program will include the following elements: (a) routine validation of procedures to regularly and programmatically create retention copies of Customer Content for the purpose of recovering lost or corrupted data; (b) inventories, updated at minimum annually, that list all critical Smartsheet Information Systems; (c) annual review and update of the DR program; and (d) annual testing of the DR program designed to validate the DR procedures and recoverability of the service detailed therein.
• Approach to resilience: Full details available on request, however see Smartsheet's 'Service Level Agreement' for initial details.; ; https://www.smartsheet.com/legal/sla
• Outage reporting: Smartsheet provide a live status dashboard at status.smartsheet.com and status.smartsheet.eu.; ; From the availability dashboard you can additionally subscribe for email updates.; ; Smartsheet constantly monitors its systems for outages and posts details of any outages on the status dashboard as they occur, as well as providing post mortem details.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Smartsheet password must be at leat 10 characters
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 27/06/2022
• What the ISO/IEC 27001 doesn’t cover: https://www.smartsheet.com/trust/compliance/iso; ; This is a list of what is covered:; • Operational control and authority for the management system; • Policy and procedure reviews; • Product engineering; • IT support and Workplace management; • Application and infrastructure security; • Hiring and retention; • Analysis of statutory and regulatory requirements; • Customer success and support; • Sales operations; • Contract administration and negotiation
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: You can find full details of Smartsheet's security polices and processes on their Trust Centre Portal: https://www.smartsheet.com/trust/; ; For more details on just security you can access the Smartsheet Security Portal: https://www.smartsheet.com/trust/security

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Information available on request. Non-disclosure agreement (NDA) required from Smartsheet. Smartsheet's security statement is available at: https://www.smartsheet.com/trust/security
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Information available on request. Non-disclosure agreement (NDA) required from Smartsheet. Smartsheet's security statement is available at: https://www.smartsheet.com/trust/security
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Information available on request. Non-disclosure agreement (NDA) required from Smartsheet. Smartsheet's security statement is available at: https://www.smartsheet.com/trust/security
• Incident management type: Supplier-defined controls
• Incident management approach: Information available on request. Non-disclosure agreement (NDA) required from Smartsheet. Smartsheet's security statement is available at: https://www.smartsheet.com/trust/security

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The ethos of Cheetah Transformation is deeply rooted in sustainability and environmental responsibility. Our team operates predominantly from home offices, embracing remote work as our standard mode of operation. We recognise the significance of reducing our carbon footprint and minimising unnecessary travel. Hence, we prioritise remote collaboration tools and digital communication channels to facilitate seamless teamwork and client interactions.; ; However, when travel becomes unavoidable for client meetings or project requirements, we adhere to a strict policy of preferring public or ground transportation options over individual vehicle use. This commitment to sustainable travel aligns with our overarching goal of reducing emissions and promoting eco-friendly practices. Moreover, it underscores our dedication to corporate social responsibility by actively minimising our impact on the environment.; ; Central to our sustainability initiatives is the adoption of electric vehicles (EVs) for all company-owned transportation needs. By transitioning to EVs, we mitigate our reliance on fossil fuels and contribute to the ongoing shift towards cleaner, renewable energy sources. This decision reflects our belief in leading by example and making tangible contributions towards a greener future.; ; In addition to internal sustainability measures, we actively seek partnerships with companies in the renewable energy sector. These collaborations enable us to leverage cutting-edge technologies and innovative solutions to further our sustainability goals. By working hand in hand with leaders in renewable energy, we enhance our capacity to support clients in implementing environmentally friendly practices and reducing their carbon footprint.

  Equal opportunity

  Cheetah Transformation is committed to fostering a workplace culture that upholds principles of equality, diversity, and inclusion. We firmly believe in providing equal opportunities for all employees, ensuring they work in an environment free from discrimination, harassment, or victimisation. Our employment decisions are grounded in merit and aligned with the legitimate business needs of the organisation, regardless of factors such as race, color, nationality, ethnic or national origins, sexual orientation, marital or civil partner status, pregnancy, disability, religion or belief, age, or any other protected characteristic under the laws of England, Wales, and Scotland.; ; We uphold this policy as a fundamental aspect of our commitment to fairness, respect, and dignity in the workplace. By promoting diversity and inclusivity, we harness the unique perspectives, talents, and contributions of every individual within our organisation. This not only strengthens our workforce but also fosters innovation, creativity, and collaboration across all levels of the company. We continuously strive to create an environment where all employees feel valued, supported, and empowered to achieve their full potential, irrespective of their background or personal attributes.

  Wellbeing

  Cheetah Transformation prioritises the cultivation of a workplace culture that prioritises mental health and well-being while actively combating discrimination, harassment, and bullying. Our commitment is rooted in fostering an environment where every colleague feels valued, respected, and supported. We recognise the importance of equipping our workforce with the necessary resources and support to enhance awareness of mental health issues and promote early identification of potential concerns.; ; Colleagues are encouraged to take a proactive approach to managing their mental health and to demonstrate respect and support for their colleagues. We believe in fostering a sense of community and mutual care, where individuals feel empowered to seek assistance when needed and extend empathy to others. Additionally, we emphasise the importance of all colleagues taking reasonable care to ensure that their actions do not compromise the health and safety of their peers in the workplace.; ; By prioritising mental health and well-being alongside efforts to prevent discrimination and foster inclusivity, we strive to create a supportive and conducive work environment where individuals can thrive both personally and professionally. Our commitment to these principles reflects our dedication to nurturing a culture of respect, empathy, and collaboration throughout the organisation.

Pricing

• Price: £50 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full details on what is and what is not included within the free 30 (thirty) day trial is linked below:; ; https://help.smartsheet.com/articles/529590-smartsheet-free-trial-faqs
• Link to free trial: https://www.smartsheet.com/try-it?p=460739

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@cheetahtransformation.com. Tell them what format you need. It will help if you say what assistive technology you use.