Elcom Systems Ltd

EVOLVE eMarketplace

Secure shopping/trading via an easy to use eMarketplace. Management of catalogues, goods and services with integration to existing systems. A Public eMarketplace system that enables a Governement-to-Business (G2B) shopping, purchasing, spot buying and tail-end spend in an easy to use and controlled environment. Report and analyse spend and aggregation opportunities.

Features

• Tail Spend and Spot buying Management
• Reduce Costs of trade thanks to supply chain visibility.
• Manage contracts, catalogues, products,
• Workflow management of shopping and ordering
• Reduce administrative cost
• Management information in dashboards, reports and analytics
• Widen choice of suppliers
• UK Procurement Rules and regulations built in
• Fully integrated or as modules that integrate with legacy systems

Benefits

• Catalogue Search & Build Shopping Basket
• Enforcement to comply with UK Procurement Rules
• Easy -to-use solution, enabling trade between Buyers and Suppliers
• Product Comparisons - information needed for a best-value decision.
• Online Catalogues incorporate goods and services from suppliers.
• Information available immediately to help inform decisions
• Reduce back office overheads and streamline process
• buyers and suppliers trading securely and compliantly
• Interoperable, buy all or build your own integrated solution
• Encourage SME and local business engagement

£8,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@elcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

531406627167362

Contact

Simon Holmyard
020 3920 8054
sales@elcom.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None known
• System requirements: Reasonably up to date Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Yes, help desk response is 8:30-5:30 Monday to Friday except English bank holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is 24/7/365. This is standard with no additional cost in the normal case. We are happy to agree SLAs.; ; Support is by:; • service desk; • email; • phone; • onsite; ; Professional Services are as per our rate card.; ; Technical support is included as standard.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Multiple options for management implementation and if required change management. Implementation varies from customer to customer from a simple remote installation and training to onsite consultation, stock take, internal implementation team building and is therefore project managed according to the requirement.; ; Getting started includes full implementation, including interfaces to finance and legacy systems; onsite and remote support 24/7; onsite training, train the trainer, user documentation, and brokering relationships with existing users for sharing best practice.; ; Implementation also includes mirroring organisational hierarchy, finance codes, etc.; ; Comprehensive training is provided for local system administrators. This training is designed to help customers become self-sufficient in use of the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At close of contract, users advise the format in which they wish to receive their data and we provide it for them as required.
• End-of-contract process: Provision of user data in requested format is included as standard; any transformation of the data is likely to be a chargeable professional service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For Smart Phones, UI and functionality are configured for the format and restricted to common actions.; ; Full functionality is available on tablets.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Elcom uses SOAP and RESTful APIs as required and has extensive knowledge and experience of developing and managing APIs across multiple platforms and systems.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The service can be branded. The service can also be integrated into third-party systems. Certain configurations are allowed to set up and manage workflows, permissions and authorities within solutions.

Scaling

• Independence of resources: All customers have their own sites which are separate from other customers. All infrastructure components are monitored constantly for performance and availability and all customers are load balanced across multiple infrastructure components. In the event of an issue systems can be isolated if necessary.; ; Server capacity as a whole is provided on the basis of regular reviews of load and trends in user activity.

Analytics

• Service usage metrics: Yes
• Metrics types: -volume of transactions; -value of transactions; -transactions by type; -transactions by user, budget code, product classification, etc.; -full audit trail of all activities; -service up time; All by user-defined period
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is encrypted on a SAN device in the data center
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Elcom exports data to users in a specified format, for example into a data warehouse, or through flat file transfer, including SFTP transfer.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: MS Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Please see Service Definition Document for full details of SLAs
• Approach to resilience: Backup, disaster recovery and resilience plans and measures are in place. Details are available on request.
• Outage reporting: Email alerts and/or telephone calls to impacted customers

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: No one, including ELCOM staff, has access to any part of the system without a username and password. All access is logged and a full audit trail is kept. ELCOM are currently developing a MFA solution for our next software release.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SN Registars (Holdings) Limited
• ISO/IEC 27001 accreditation date: 04/04/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SAS 70 Level II (Data Centre)
  • ISO 27001:2013

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Elcom has a written security policy.; ; Security roles are defined and allocated to specific individuals. Responsibilities include firewalls and access security as well as the network. ; ; A security incident is 'any breach of security on the Elcom infrastructure which may potentially lead to the disclosure of client data'. Logs are monitored and reviewed and incidents, or potential incidents, are reported and investigated immediately. The team works directly to the VP of IT who is a member of the management team reporting directly to the Chairman and CEO.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All elements of the service are routinely monitored against emergent security threats and vulnerabilities. This includes potential future releases and features being brought into point releases.; ; Assessment is by internal review and third-party external quality control testing before changed or new elements are handed over to customers to complete there own testing.; ; All changes go through a change control process and follow the QA/Test/Production path for deployment.; ; Post go-live, annual penetration tests reconfirm security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Monitoring and assessment is continuous. Our aim is to deploy patches or counter-measures before potential threats become real.; ; We work closely with datacentre providers, network managers and industry partners who advise of potential threats as they are identified.; ; Annual Penetration tests are performed annually by qualified Third party vendors.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Proactive monitoring, alerting and assessment of potential issues is a continuous process. Our aim is to mitigate potential compromises before they become real. This also includes working with local auditors if requested. We work closely with datacentre providers, network managers and industry partners who advise of potential threats as they are identified. Our team subscribe to industry alerts such as cert.gov.uk. ; ; All potential compromises are dealt with as a matter of urgency, requiring immediate assessment then mitigation as appropriate.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is agreed with customers at set up. In the normal case, incidents are reported via a named person in the customer organisation to the Elcom service help desk. Usually reports are by email or phone call and logged immediately on the help desk system.; ; Customers can have access to the system to validate the incident is properly recorded and track progress to resolution.; ; Reporting is either through the help desk system or, if the customer wishes, separate incident reports for each incident.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Scottish Wide Area Network (SWAN)

Social Value

• Fighting climate change:

  Fighting climate change

  ELCOM are fully committed to becoming a NET Zero emissions organisation by 2045 in relevance with Government guidance. In the process of creating NET Zero Carbon plan, ELCOM have a new solution for customers to reduce their carbon emissions through EVOLVE Recycle in addition to future sustainable solutions in the future.
• Covid-19 recovery:

  Covid-19 recovery

  The Covid-19 pandemic has proven that ELCOM is able to function effectively on a remote work from home, work from office, work from anywhere basis. As a result of Covid-19 we were forced to work from home, which was a test of our culture, values and capabilities and which we are proud to say proved them to be effective and resilient. The events of the past year have accelerated the Board’s thinking about the future and we have started transitioning into becoming a more flexible / distributed company and are pleased to introduce and implement our Work From Anywhere policy for all employees.
• Tackling economic inequality:

  Tackling economic inequality

  ELCOM are a living wage employer with good rates of staff retention and satisfaction. ELCOM pays above local market rates (measured annually via published pay scales and actual adverts in the local market) and operates a company bonus scheme tied to an achievable 3 year business plan. Our people plan (which forms part of our business plan) contains detail on 3 key focus areas: 1) Attract, reward and retain the best talent 2) Invest in and develop our skills and behaviours to make ELCOM a great place to Work 3) Focus on productivity and well being. In addition to the above ELCOM operates, among others, an equal opportunities policy, agile working policy and young persons at work policy to ensure maximum diversity, engagement, productivity and investment for progression for all of our staff.
• Equal opportunity:

  Equal opportunity

  It is the aim of ELCOM to be an equal opportunities employer. ELCOM commits itself to promote and develop equal opportunities and will keep under review its policies, procedures and practices to ensure that they accord with the principles of equal opportunities and are consistently applied. ELCOM recognises that discrimination, harassment and victimisation is unacceptable and it is in its own best interest, as well as the interest of its employees, to utilise the skills of the total workforce. The aim of our equal opportunities policy is to ensure that no present or future employee or job applicant receives less favourable treatment based on the protected characteristics of age, disability, gender reassignment, race, religion/belief, sex, sexual orientation, marriage/civil partnership, pregnancy/maternity nor is disadvantaged by any conditions or requirements which cannot be shown to be necessary. In the promotion of the policy, the Company will endeavour to meet in full the statutory requirements of the Equality Act 2010. Whilst it is expected that all staff of the Company will accept personal responsibility for practical application of the policy, lead responsibility for its implementation will rest with the CEO and Management Team. To ensure that it is consistently applied, co-coordinating responsibility is assigned to Human Resources and the company’s managers, who will have responsibility to the CEO for monitoring the operation of the policy. Human Resources, in conjunction with managers will have the responsibility to the CEO for monitoring the operation of the policy for both employees and job applicants and where appropriate, providing associated reporting.
• Wellbeing:

  Wellbeing

  As part of ELCOM's developing communication strategy, Our people plan (which forms part of our business plan) contains detail on the focus on productivity and well being of our staff. This is broken down into 2 main areas: Employee Voice - Research and implement the most effective ways to encourage contribution and innovation from everyone in the business by creating a structured process to collect ideas and feedback from all staff in ELCOM. Homeworking - Review our homeworking policy to ensure that it is fit for purpose, people feel supported and that line managers get support to manage remote teams. A key focus of this review will be the health and well-being of our staff, productivity, and the effectiveness of communication channels in use In addition to the above ELCOM operates, among others, an equal opportunities policy, agile working policy and young persons at work policy to ensure maximum diversity, engagement, productivity and investment for progression for all of our staff.

Pricing

• Price: £8,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Discussed on a case by case basis.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@elcom.com. Tell them what format you need. It will help if you say what assistive technology you use.