PEGASUS LABS PTY LTD

Cloud Development & Support

Our Cloud Implementation and Support Service offers comprehensive solutions for deploying, managing, and optimising cloud infrastructure. We provide tailored setup, ongoing maintenance, and expert support, ensuring enhanced system reliability, security, and scalability to meet the dynamic needs of government agencies on the G-Cloud framework.

Features

• Development of Cloud Architecture including Landing Zones
• Cloud Native Application Development and Transformation
• Cloud Cost Optimisation and FinOps
• Performance Optimisation & Scaling of existing Applications
• AI & Machine Learning implementation
• Cloud Security Design and Review

Benefits

• Faster innovation
• Cost Reduction
• Cyber Risk Reduction
• Transformation of Business Services

£1,000 to £1,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@pegasuslabs.com.au. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

531426645852892

Contact

Tim Harris
02070000000
sales@pegasuslabs.com.au

Planning

• Planning service: Yes
• How the planning service works: To assist buyers in implementing cloud hosting or software services effectively, our approach begins with a comprehensive needs assessment to understand the specific requirements and challenges faced by the organisation. This initial consultation helps in tailoring a solution that aligns with the buyer's strategic goals and operational capabilities.; ; Following the assessment, we create a detailed implementation plan that includes a timeline, resource allocation and a risk management strategy. This plan serves as a roadmap and ensures all stakeholders are aligned and informed throughout the process.; ; We facilitate workshops and training sessions to prepare the buyer’s team for the transition. This includes educating them on best practices for cloud security, data management and system maintenance to ensure they can manage the new system effectively post-implementation.; ; During the implementation phase, our dedicated support team works closely with the buyer to configure and optimise the cloud services, ensuring they are integrated smoothly with existing IT infrastructure. Continuous monitoring and feedback loops help us make necessary adjustments and resolve any issues promptly.; ; Post-implementation, we provide ongoing support and periodic reviews to adapt the services as the organisation's needs evolve, ensuring the cloud solution continues to deliver value and support the buyer’s objectives efficiently.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our cloud migration service is designed to facilitate a smooth and efficient transition for buyers looking to migrate to the cloud or between cloud services. We start with a comprehensive assessment to understand the buyer's current IT landscape, specific needs, and objectives. This assessment allows us to develop a customised migration strategy that minimises downtime and ensures data integrity.; ; We support the migration process through detailed planning and sequencing activities, ensuring that all data, applications and services are systematically moved without disrupting the buyer's operations. Our approach includes:; ; 1. Data and Application Assessment: Identifying and categorising what needs to be moved, determining dependencies and planning for potential challenges.; 2. Risk Management: Implementing robust security measures and compliance checks to protect data during and after the migration.; 3. Resource Optimisation: Analysing and recommending the right mix of cloud resources to optimise cost and performance.; 4. Training and Support: Providing hands-on training to the buyer's team to ensure they are equipped to manage the new cloud environment. Post-migration support is also provided to address any immediate issues and ensure a stable transition.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our service provides comprehensive quality assurance and performance testing to ensure that buyers' cloud-based applications meet stringent standards of reliability, security and efficiency. We follow a structured approach that encompasses both automated and manual testing methodologies, tailored to the specific needs of the customer.; ; 1. Test Planning and Strategy: We begin by developing a detailed testing strategy that outlines the key objectives, scope and timelines. This plan is aligned with the buyer's business goals and technical requirements.; ; 2. Automated Testing: We utilise advanced automated testing tools to conduct performance and load testing. This helps identify how the application behaves under various load conditions, ensuring it can handle expected traffic and processing loads.; ; 3. Manual Testing: Our team conducts manual testing to cover aspects not handled by automation, such as usability and exploratory testing, to ensure the application is intuitive and user-friendly.; ; 4. Security Testing: Security assessments are integrated into the QA process, including vulnerability scans and penetration testing, to protect against potential threats.; ; 5. Reporting and Feedback: Detailed reports are provided to the buyer, highlighting performance benchmarks, issues found and recommendations for improvement. This ensures transparency and continuous improvement in application quality.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support for cloud hosting or software services is comprehensive and tailored to ensure optimal performance, security, and cost-efficiency for our clients. We provide a multi-layered support structure that includes:; ; 1. Monitoring and Incident Response: We continuously monitor cloud environments to detect and respond to incidents in real-time. Our team addresses issues ranging from performance bottlenecks to security threats, ensuring minimal downtime and swift resolution.; ; 2. Technical Support: We offer tiered support levels, ensuring that all queries, from simple configuration questions to complex technical challenges, are resolved promptly and efficiently.; ; 3. Maintenance and Updates: We manage routine maintenance and updates to cloud infrastructure and software, including patch management and upgrades. This proactive approach helps prevent vulnerabilities and ensures the environment is optimised for current operational demands.; ; 4. Consultation and Advisory Services: We provide ongoing consultation to help clients scale their infrastructure, optimise costs and improve their cloud architecture. Our experts assist with strategic planning, including adoption of new cloud technologies and services.; ; Through these support services, we ensure that our clients can leverage their cloud resources with confidence, focusing on their core business while we handle the complexities of cloud management.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This would be dependent on the client requirements and agreed SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: No
• Web chat support: No
• Support levels: Support services are flexible with options available to our clients. Our standard support service is shared across multiple clients. If you require dedicated support or support from specific locations, this will be at an extra cost.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Our company provides social value in multiple significant ways. By focusing on cybersecurity, we not only protects information assets but also creates a safer digital environment for companies of all sizes. As an SME we support entrepreneurship and economic development, particularly as cybersecurity is a high-demand field that underpins the digital economy. Furthermore, we influence social equity by creating employment opportunities for high skill cyber security roles. By providing specialized training and career pathways, we not only fill these gaps but also enhances workforce diversity and inclusion. Additionally, through targeted training schemes, the company supports educational attainment by equipping individuals with industry-relevant skills and recognised qualifications. This initiative not only prepares a competent workforce but also addresses long-term skills shortages in technology and cybersecurity. By embedding these practices, the company influences not just its immediate staff but also suppliers, customers and broader communities. This influence extends the impact of its operations beyond mere business metrics, supporting skill development and employment opportunities in emerging high-growth sectors, thereby contributing to societal resilience against cyber threats and economic instability.

Pricing

• Price: £1,000 to £1,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@pegasuslabs.com.au. Tell them what format you need. It will help if you say what assistive technology you use.