SECTOR IT SOLUTIONS LIMITED

Hybrid Infrastructure Management

We offer a complete service provision which includes project management, systems design and specification, proof-of-concept, pilot deployments, production implementations, upgrades, patching, migrations and decommissioning.

We follow the NHS Cloud first strategy integrating your on-premise environments with the cloud.

Features

• UK based Service Desk (9am – 5.30pm)
• On-premise or Cloud management services
• Remote support services via HSCN or VPN
• Enterprise solutions, scaled to your needs
• Implemented with Cyber-Security at its core
• New provisions, upgrades migrations for on-premise and cloud
• System and Service Monitoring using Cloud or on-premise solutions
• VMware, vSphere, Azure, Oracle, Linux
• Hybrid Workload placement and management

Benefits

• Over 30 years of NHS experience
• NHS mental-health, acute, community, GP and ICBs.
• Free up your own staff to undertake more strategic work
• Fully compliant and published for the NHS DSPT
• Partnership focus to help drive value from your Microsoft investment
• Workshops and visioning sessions to support knowledge sharing and understanding
• Meet your cyber security requirements for DSPT
• Fully managed service and migrations

£850 to £1,250 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christian.seal@sector-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

531830116048701

Contact

Christian Mark Seal
01424217727
christian.seal@sector-it.co.uk

Planning

• Planning service: Yes
• How the planning service works: Sector IT understands that every IT environment and the Services delivered can be diverse and varied. Our planning service is designed to help our clients understand the impact of change and define the processes and tasks required to deliver the required outcomes. We will engage with all stakeholders to ensure that our outputs include impact assessments covering both technical and business elements.; ; Our highly experience team is able to cover all types of IT projects including Cloud migration, hybrid Cloud and on-premise integration and in place upgrades including on-premise migrations. Our team can cover every service layer from network, virtualisation, Server/OS and application.; ; We have over 30 years of NHS experience and work with NHS strategic partners, such as, BT (HSCN Team) and HPE to help connect and integrate your services transparently to the Cloud and to all your NHS providers and partners.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Sector IT is not a technology training provider. We do however provide bespoke training based around the configuration of your environments where the projects and services we have implemented, migrated or upgraded have created significant change requiring updates to support processes. We can help your local IT teams understand the impact of these changes and integrate the services into your BAU and helpdesk operation
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our setup and migration services are tailored to you needs. We can provide a standalone service or work with your local IT teams to enable knowledge sharing and help provide BAU services during the project lifecycle.; ; Where we have already engaged in a planning service as part of our stand output we will have delivered a fully staged migration plan. For smaller projects we can assess the IT environment as part of the setup and migration service to help reduce costs and deliver more agile outcomes
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Sector It is a remote IT support company primarily providing support services to the NHS. We support all systems and services that our consulting team work with. We have a dedicated IT service desk providing 2nd and 3rd line support to NHS trusts and environments. ; ; We operate as an extension of your IT team supporting your op-premise and Cloud systems and services. To ensure we deliver robust, reliable and consistent support to our customers, we follow the ITIL model of best-practice. We have a documented process, linking directly into problem management. Our Helpdesk Manager is responsible for ensuring that incidents are managed in line with the process and that problems are escalated to the senior technical team. The Helpdesk Manager retains end-to-end responsibility for all incidents to ensure satisfactory resolution. ; ; Beyond the incident responses, we manage our customers’ systems using formal change management, to minimise downtime and utilise routine monitoring processes to deliver capacity management as value-added services to our customers.; ; Sector manages every layer of IT service provision from hardware, LAN/WAN, cloud, virtual infrastructure, operating system and layered applications ensuring that cyber-security is not based on isolated systems but integral to every element of the service.

Service scope

• Service constraints: Sector IT consultants will deliver the requirements within the scope documented in the statement of work. The addition of new requirements or a broader scope will result in contract changes which may incur additional costs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Primary support hours are Monday to Friday, 9am - 5.30pm, where we respond to tickets within 1 hour. Out of hours support is available at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide support for all queries between the hours of 9am - 5.30pm, Monday- Friday.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity

  Covid-19 recovery

  During the beginning of the Covid 19 pandemic, we provided free IT services to our NHS clients to help deliver and scale remote access solutions. These services are still in operation today where NHS organisations have integrated a working from home ethos.

  Equal opportunity

  At Sector IT, we’re committed to promoting equality, equal opportunities and preventing discrimination at work.; ; We know that just having a diverse workforce is not enough. We strive to create an inclusive environment, where every person can contribute and develop to their full potential. We also want to acknowledge and celebrate the fact that everyone is different yet valued and to make sure that every colleague is treated with dignity and respect.; ; We strive to create a workforce that’s representative of our society. We’re strongly and firmly against all forms of unfair and unlawful discrimination. We will never tolerate bullying and harassment in any shape or form, and we do our best to protect colleagues from harassment from third parties and from any kind of negative treatment. We are aware of different cultures and customs, and respect the benefits that diversity can bring.

Pricing

• Price: £850 to £1,250 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christian.seal@sector-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.